Urwah Admin

Fun City Pakistan

Key Responsibility &amp; Duties:-<ul><li>Patrol premises regularly to maintain order and establish presence</li><li>Monitor and authorize entrance of vehicles or people in the property</li><li>Remove wrongdoers or trespassers from the area</li><li>Secure all exits, doors and windows after end of operations</li><li>Check surveillance cameras periodically to identify disruptions or unlawful acts</li><li>Investigate people for suspicious activity or possessions</li><li>Respond to alarms by investigating and assessing the situation</li><li>Provide assistance to people in need</li><li>Apprehend and detain perpetrators according to legal protocol before arrival of authorities</li><li>Submit reports of daily surveillance activity and important occurrences</li><li>Any other task assigned by supervisor/manager</li></ul>QualificationPre-University Degree and AboveExperience 1 year or less experienceLocationF-8 Centaurus Mall.Job Type: Full-timeWork Location: In person

Security Officer

Key Responsibility &amp; Duties:-&middot; Delegating tasks to Team Leaders and staff.&middot; Ensure proper training of all kinds that are required.&middot; Assist Floor Supervisor/Operations Manager in all tasks.&middot; Monitoring the team&rsquo;s performance.&middot; Assisting the team by performing the tasks with them.&middot; Helping with training and development of staff in customer services.&middot; Handling complaints (from both staff and customers).&middot; Helping to hire new staff.&middot; Developing weekly floor reports and to keep statistics.&middot; Shelving situations change daily, and they should be expected to assess the situation and act appropriately.&middot; Supervise the floor and day to day operations of the center.&middot; Implement FEC open and closing operations as guided by the Manager.&middot; Ensure that the operation floor is safe, clean, well-staffed and conductive for family fun.&middot; Strictly adhere to the instructions provided by operation manager and translate such instruction into effective performance.&middot; Ensure that the shift staff provides the highest levels of consistent, prompt and courteous customer service.&middot; Ensure that all the FEC units on the floor are performing effectively.&middot; Prepare purchase requisitions for supplies on an as required basis in the prescribed format.&middot; Implement and interpret polices and procedure to the staff, perform effective staff evaluation and make terminating and disciplinary recommendation.&middot; Reporting to senior management / personnel when require.&middot; Assist other department to maintain and enhance better performance for company to ensure high quality production.&middot; Monitor all sales at hourly basis and manage all communication with sales staff.&middot; Strictly monitor the staff in terms of punctuality, adherence to following shift schedules, hygiene and physical appearance in terms of professionalism.Give refresher Customer Service Trainings from time to time to existing staff and new hires.QualificationMinimum Bachelor's DegreeExperience At least 2 years work experience with at least one year of supervisory experience.LocationF-8 Centaurus Mall.Job Type: Full-timeWork Location: In person

Assistant Floor Supervisor ( AFS)

<ul><li>Stand at designated entrance and exit points to monitor and control access to the center.</li><li>Greet customers warmly and professionally at the entrance to create a welcoming atmosphere and ensure a positive first impression of the center.</li><li>See off customers with a polite and friendly demeanor, thanking them for their visit and encouraging them to return.</li><li>Monitor and control access to the facility at the entrance and exit points.</li><li>Ensure no unauthorized person enters the facility.</li><li>Assist in crowd control during peak hours or events.</li><li>Conduct regular patrols of the center to monitor customer activities and identify potential security issues.</li><li>Ensure compliance with center rules and regulations by customers.</li><li>Report any suspicious activity or safety concerns to the Operations team immediately.</li><li>Act as the first responder during incidents, such as customer disputes, safety hazards, or emergencies.</li><li>Assist the Operations team in de-escalating situations involving difficult or unruly customers.</li><li>Provide support in medical emergencies by ensuring the affected area is clear and secure.</li><li>Assist the Operations team in managing hard-to-handle customers with professionalism and tact.</li><li>Work closely with the team to ensure a smooth flow of operations during busy periods.</li><li>Provide assistance in evacuations or emergency drills as needed.</li><li>Ensure all safety equipment and emergency exits are in working order and not obstructed.</li><li>Monitor and enforce policies to prevent prohibited items or actions in the center.</li><li>Collaborate with the Operations and Management teams to enhance the overall customer experience and safety.</li><li>Secure all exits, doors and windows after end of operations</li><li>Any other task assigned by supervisor/manager</li><li>General Skills: -</li><li>Fluent communication skills.</li><li>Have pleasing and outgoing personality.</li><li>Should be accountable, responsible and most importantly trustworthy.</li><li>Have Knowledge of legal guidelines for area security and public safety.</li><li>Excellent surveillance and observation skills</li><li>Being confident and focused</li><li>Being professional and courteous</li><li>Trained in self-defence.</li><li>Resolving problems quickly</li></ul>Job Location: Fun City, 2nd floor, Giga Mall DHA Phase II, Islamabad.Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Female Security Officer-Giga Mall

Key Responsibility &amp; Duties:-<ul><li>Greet the customers entering into organization.</li><li>Train and supervise new reception cashiers.</li><li>Motivate and ensure development of his staff.</li><li>Provide daily, weekly and monthly reports to the finance manager.</li><li>Keep workstation area clean and organized.</li><li>Understanding customer requirements clearly and enabling customers to understand the offers and packages they can avail of at the counter.</li><li>Collecting cash from the counter from customers and exchanging them Swipe Cards</li><li>Reconciling sales at the beginning and end of each shift with cash collected and providing such reconciliation reports to the Accountant.</li><li>Handling cash transactions effectively; ensuring that the correct amount is tendered by the customer and the correct change is given back to the customer.</li><li>Ensuring that a receipt is provided to the customer at the end of each transaction.</li><li>Maintaining a record of transactions performed in a shift.</li><li>Reports any and all technology issues to management when they occur.</li><li>Adds tickets to cards, combines cards and rounds card amounts in the best interest of the customer and the business.</li><li>Operating Point of Sale (POS) system and/or Cash Register.</li><li>Provide the highest levels of courteous, prompt and discerning customer service across the counter.</li><li>Ability to handle customers of all ages and emotional sensitivity in stressful environments.</li><li>Assisting with on floor operations as a ride &amp; attraction attendant on an as required basis.</li><li>Responsible for accurate cash and till management for their drawer when applicable.</li><li>Complete opening and closing duties.</li><li>Promptly informs Supervisor of any and all customer complaints or comments.</li><li>Handling all the cash transaction of an organization.</li><li>Receive payment by cash, cheques, credit card etc.</li><li>Checking daily cash accounts.</li><li>Guiding and solving queries of customer.</li><li>Maintaining monthly, weekly and daily report of transactions.</li><li>Any other task assigned my supervisor or manager.</li></ul>QualificationB.Com or above, Bachelors in AccountingExperience At least 1 year experience of working as a cashierJob Type: Full-timeWork Location: In person

Cashier

<ul><li>To plan, develop, coordinate, and implement the FEC&rsquo;s marketing &amp; Sales plan in coordination with management and operations; Research the needs areas of consumers and competitors and translate that into an effective marketing plan.</li><li>Setting sales and marketing KPIs to manage performance within the team and to reach departmental goals.</li><li>Putting together a content marketing strategy for the company.</li><li>Managing the company&rsquo;s social media accounts and creating relevant, impactful, and engaging content.</li><li>Responsible for the overall performance of Fun City's Social media accounts. Being able to run ad campaigns, test the effectiveness of digital content, review social media platform performances for improving content quality, and increase following.</li><li>Responsible for influencer marketing and for creating collaborations with relevant celebrities, influencers, and bloggers suitable for the FEC industry.</li><li>Oversee the development of company websites with the Team, develop and maintain the content on the website.</li><li>Managing digital agencies, videographers, and photographers for the timely production of quality content, for social media, company website, award applications, and other institutional needs</li><li>Be responsible for marketing, public relations, guest satisfaction, and Fun City Branding.</li><li>Conduct effective competitive pricing studies.</li><li>Monitor income for all areas of the center, analyze statistics, and make appropriate decisions. Analyze the profit effectiveness of the marketing program including promotions and deals for the centers. Analyze past marketing programs, and ensure the future strategy is enhanced.</li><li>Working with Operations, for school trips, corporate initiatives and other opportunities for our industry.</li><li>Devise and execute innovative brand activation strategies to enhance Fun City's presence and engagement within the local community.</li><li>Develop experiential campaigns, events, and workshops that align with our brand identity and captivate our target audience, in coordination with local festivals, entertainment partners, Public events, Mall etc.</li><li>Collaborate with cross-functional teams to implement on-site activities that drive footfall and customer interaction, including but not limited to celebrating various festivals in the center.</li><li>Identify potential corporate partners and negotiate strategic collaborations to elevate Fun City's brand positioning and revenue streams.</li><li>Manage a portfolio of corporate clients, ensuring tailored marketing solutions and fostering strong relationships.</li><li>Evaluate and optimize the success of corporate deals and partnerships to achieve mutual benefits.</li><li>Generate regular reports that provide insights into the effectiveness of marketing campaigns, highlighting key successes, challenges, and areas for improvement.</li><li>Utilize data analytics tools to track and measure marketing performance metrics, using these insights to refine strategies and enhance future campaigns.</li><li>Present findings and recommendations to senior management, demonstrating the impact of marketing initiatives on business growth.</li><li>Produce weekly and month-end marketing reports. Responsible for the development and management of the center&rsquo;s annual marketing plan.</li><li>Responsible for providing annual marketing budget</li><li>Revise and adjust marketing plans on a quarterly basis throughout the year according to changing business trends.</li></ul>Qualification: Bachelor&rsquo;s or Master&rsquo;s Degree in Marketing Management. Certifications/ Courses on Digital Marketing will be an added advantage.Experience: At least 5 to 6 years&rsquo; experience. With at least 2 years as a departmental lead.Skill Required:-Technical: - <ul><li>Copywriting skills and the ability to design marketing documents are desirable.</li><li>Very sound computer skills with full working knowledge of MS Office programs, and knowledge of software such as InDesign, Photoshop, and Illustrator, a Plus.</li><li>Knowledge of latest tools such as Canva, Design Wizard, Easil, Stencil, etc. is desired.</li><li>Understanding and knowledge of the latest trends in digital marketing is required, along with strong inclination to stay up to date.</li><li>Experience of managing a digital agency and other third-party consultants is required.</li></ul>General: - <ul><li>Excellent motivational and leadership skills to inspire performance.</li><li>Self-starter with excellent time and people management skills.</li><li>Should possess good verbal and written business communication skills.</li><li>Quick learner with an ability to understand marketing strategies, PR &amp; business development.</li><li>Ability to take initiative and think out of the box.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>relevant: 5 years (Required)</li></ul>Work Location: In person

Marketing Manager

Key Responsibility &amp; Duties:-&middot; To support the FEC operation on all technical and maintenance issues;&middot; To perform amusement equipment start up and shut down operations during opening and closing times as per the procedures prescribed;&middot; To maintain and repair all amusement equipment; To install and set up new games and equipment as necessary; To maintain tools and supplies necessary for maintenance of arcade games and equipment in a good condition; To log and report equipment defects for proper warranty handling;&middot; To patrol the FEC floor continuously and ensure that all machines are functioning appropriately; To maintain relevant safety standards on the floor by ensuring tools, machine parts, electrical wires, etc., are not exposed to the customers of the FEC;&middot; To liaise with Technical Supervisor and follow his instructions on machine faults on a daily basis; Ensure that all machines meet the required safety standards before customer use;&middot; To maintain the amusement equipment to optimum standards through constant testing andregular servicing, paying particular attention to safety for both the public and staff members;&middot; To monitor and record the use of spare parts, notifying the Technical Supervisor on stock levels, ensuring adequate levels are maintained to sustain machine performance. To prepare and submit reports on a daily basis on all work carried out and any parts used.&middot; To maintain, daily, weekly and monthly maintenance schedules as laid out by the Technical Manager.Qualification Pre University Degree +/or A Certified diploma or Degree in Electrical, Electronics or Mechanical EngineeringExperience At least 2 years or more of Hands on Work Experience in servicing Electronic Equipment or Mechanical Devices or both.Prior Experience in Amusement Equipment, Rides, Television Servicing an advantageJob Type: Full-timeWork Location: In person

Sr. Technician

Key Responsibility &amp; Duties:-&middot; Managing the Installation, Maintenance, Troubleshooting &amp; Repair (through constant testing and servicing) for all Amusement Services Equipment in Fun City and other centers if required.&middot; Coordinate with the admin department Liaise with Custom Officials on import and the delivery of attractions / machines to the center; Site and install new equipment to include making necessary adaptations for swipe card / token acceptance; Ensure that all attractions / machines meet the required safety standards before customer use;&middot; Maintain the amusement equipment to optimum standards through constant testing and regular servicing; Strive to adhere to the restraints of the budget;&middot; To monitor machine performance on a regular basis and make appropriate hangs toposition and settings to ensure maximum earning potential;&middot; To train the operations staff in the correct operational use of machines, paying particular attention to safety for both the customer and the employee;&middot; To monitor use of spare parts and ensuring that adequate amount of spares are available to maintain optimum machine performance;&middot; To investigate any discrepancies in the weekly machine income reports and liaise with the operations team on any unexplainable variances;&middot; To train the technical staff to adequate standards and constantly monitor their performance;&middot; Offering ongoing training and support; To introduce and maintain, daily, weekly and monthly maintenance schedules for all machines and equipment;&middot; To instigate and maintain an adequate roster that also ensures sufficient technical cover during peak times; To instigate and maintain links with outside organizations and agencies;&middot; To liaise with machine supplier, where necessary, on fault diagnosis;&middot; Preparing Weekly, Monthly, Quarterly, Yearly reports for Management ReviewQualification Pre University Degree +/or A Certified diploma or Degree in Electrical Electronics or Mechanical EngineeringExperience Minimum 5 years of hands on work experience in servicing Electronic Equipment or Mechanical Devices or both of which at least 3 year should be supervisory position.LocationF-8 Centaurus Mall.Job Type: Full-timeWork Location: In person

Technical Manager

Key Responsibility &amp; Duties:-<ul><li>Installing and configuring computer hardware operating systems and applications.</li><li>Monitoring and maintaining computer systems and networks.</li><li>Talking staff or vendors through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.</li><li>Troubleshooting system and network problems and diagnosing and solving hardware or software faults.</li><li>Replacing hardware parts as required.</li><li>Providing support, including procedural documentation and relevant reports.</li><li>Following diagrams and written instructions to repair a fault or set up a system.</li><li>Supporting the roll-out of new applications.</li><li>Setting up new users&rsquo; accounts and profiles and dealing with password issues.</li><li>Responding within agreed time limits to call-outs.</li><li>Working continuously on a task until completion (or referral to third parties, if appropriate).</li><li>Testing and evaluating new technology.</li><li>Conducting electrical safety checks on computer equipment.</li><li>Maintaining a record of hardware equipment</li><li>Any other duty or task assigned by Manager</li></ul>Qualification Bachelor&rsquo;s Degree in Computer Science.Experience 6month-1 year experience.Job Type: Full-timeWork Location: In person

IT Officer

<ul><li>Install new equipment to include making necessary adaptations for swipe card / token acceptance; Ensure that all attractions / machines meet the required safety standards before customer use;</li><li>Maintain the amusement equipment to optimum standards through constant testing and regular servicing; Strive to adhere to the restraints of the budget;</li><li>To monitor machine performance on a regular basis and make appropriate hangs to</li><li>position and settings to ensure maximum earning potential;</li><li>To train the operations staff in the correct operational use of machines, paying particular attention to safety for both the customer and the employee;</li><li>To monitor use of spare parts and ensuring that adequate amount of spares is available to maintain optimum machine performance;</li><li>To train the technical staff to adequate standards and constantly monitor their performance;</li><li>Offering ongoing training and support; To introduce and maintain, daily, weekly and monthly maintenance schedules for all machines and equipment;</li><li>To instigate and maintain an adequate roster that also ensures sufficient technical cover during peak times;</li><li>To be an active team member;</li><li>To ensure that the center always has the recommended list of spares in stock;</li><li>To perform regular periodic maintenance on Amusement Equipment as prescribed in the manual or by the supplier;</li><li>To maintain a suitable workshop space within the Facility and ensure that tools and allied equipment are suitably inventoried, stored and used appropriately;</li><li>To ensure that the overall facility is safe and conducive for family entertainment;</li><li>To patrol the FEC floor regularly and ensure that all equipment is working optimally and if any untoward event is noticed, the same is reported to the management immediately; to maintain a log for each and every equipment and ensure that all service calls are logged in the respective equipment&rsquo;s log book;</li><li>To liaise with Operations Department on any promotions and offer, advise on any technical implications; To prepare Periodical Technical reports for the review of the management;</li><li>To ensure minimum down time of the equipment;</li><li>Any other reasonable request from senior management</li></ul>Skill Required:Technical: -<ul><li>Experience in servicing Electronic or Electrical Equipment or Devices or both.</li><li>Prior experience in Amusement Equipment, Rides, LED Servicing an advantage</li></ul>General: -<ul><li>Should have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li><li>Should also be able to read and interpret electrical and mechanical instructions and schematics.</li><li>Proficiently speak, read and write English and Urdu</li><li>Good communication and Supervisory skills</li><li>Should be innovative and thrive in a customer service oriented environment.</li><li>Reasonable skills in customer principles</li><li>Knowledge of First Aid with a certificate will also be an advantage</li></ul>Job Location 1: Fun City, 2nd floor, Giga Mall DHA Phase II, Islamabad.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Assistant Technical Supervisor

1. Network Administration:- Manage and maintain the park's network infrastructure, including Unifi AP's, routers, and switches.- Ensure network security and stability, and troubleshoot any issues that arise.2. Hardware and Software Maintenance:- Install, configure, and maintain all hardware and software systems, including computers, laptops, servers, printers, and scanners.- Perform routine maintenance and upgrades to ensure optimal performance.3. Card Reader RFID System:- Manage and maintain the card reader RFID system, including troubleshooting and resolving any issues.- Ensure accurate and efficient data collection and reporting.4. CCTV and Surveillance:- Manage and maintain the CCTV and surveillance system, including cameras, NVR/DVR, and monitoring software.- Ensure all cameras are functioning correctly and that footage is recorded and stored securely.5. IT Support:- Provide technical support to park staff and management, including troubleshooting and resolving IT-related issues.- Develop and implement training programs to ensure staff are proficient in using IT systems.6. Server Management:- Manage and maintain all servers, including operating system updates, backups, and security patches.- Ensure server performance and uptime, and troubleshoot any issues that arise.7. Cybersecurity:- Develop and implement cybersecurity measures to protect the park's IT systems and data.- Monitor for potential security threats and respond to incidents in a timely and effective manner.8. Reporting and Analytics:- Develop and provide regular reports on IT system performance, including network usage, server uptime, and other key metrics.- Analyze data to identify trends and areas for improvement, and make recommendations for optimization.Requirements:1. Education: Bachelor's degree in Computer Science, Information Technology, or related field.2. Experience: Minimum 3 years of experience in IT, preferably in a similar environment (amusement park, hospitality, or retail).3. Technical Skills:- Proficient in Windows and Linux operating systems.- Experience with network administration, including Unifi AP's, routers, and switches.- Familiarity with card reader RFID systems and CCTV surveillance systems.- Knowledge of server management, including operating system updates, backups, and security patches.- Experience with cybersecurity measures, including firewalls, antivirus software, and intrusion detection systems.4. Soft Skills:- Excellent communication and problem-solving skills.- Ability to work independently and as part of a team.- Strong analytical and troubleshooting skills.- Ability to adapt to changing priorities and deadlines.Job Location 1: Fun City, 2nd floor, Giga Mall DHA Phase II, Islamabad.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Senior IT Officer

Join Fun City Pakistan and explore 10 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.