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Fusion BPO Services

<div><p>Are you an experienced recruiter skilled in high-volume hiring and coordinating with stakeholders? Fusion CX is hiring a Lead Recruiter in Navi Mumbai to manage end-to-end recruitment across domestic and international projects. This role is ideal for someone who thrives in fast-paced environments, enjoys developing strategies, and takes pride in delivering high-quality hires on time.</p>
<p>If you are looking for lead recruiter jobs in Navi Mumbai, talent acquisition careers, or volume hiring opportunities, join Fusion CX and grow your HR leadership career with a global customer experience company.</p>
<h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<p><b>About the Role</b></p>
<p>As a Lead Recruiter at Fusion CX, you will oversee high-volume recruitment drives, manage multiple hiring campaigns, and collaborate closely with stakeholders to meet organizational goals. You&rsquo;ll design effective hiring strategies, optimize recruitment processes, and ensure the timely delivery of quality candidates.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Candidate should have experience in high-volume recruitment drives for International and Domestic projects</li>
<li>Should be responsible for managing volume hiring across multiple projects and multiple sites</li>
<li>Should understand Client requirements and prepare suitable hiring strategies</li>
<li>Should coordinate with Stakeholders for successful recruitment closures on time</li>
<li>Should maintain hiring tools and applications</li>
<li>Should understand and continuously research for improvement of the hiring process</li>
<li>Should prepare reports on time</li>
<li>Should be flexible to travel anywhere in India</li>
</ul><h2 class="jobSectionHeader"><b>Job Requirements:</b></h2>
<p><b>Qualifications &amp; Requirements</b></p>
<ul><li><b>Education:</b> Bachelor&rsquo;s degree in any discipline (Human Resources preferred).</li>
<li><b>Experience:</b> 8&ndash;12 years of experience in recruitment or talent acquisition, with a focus on high-volume and BPO hiring.</li>
<li><b>Expertise:</b> Experience in international and domestic mass hiring.</li>
<li><b>Skills:</b> Strong communication, stakeholder management, and reporting abilities.</li>
<li><b>Tools:</b> Proficiency in MS Office and recruitment management systems.</li>
<li><b>Flexibility:</b> Willingness to travel and adapt to dynamic hiring needs.</li>
</ul><p><b>Work Location:</b> This role is open to applicants based in either Navi Mumbai or Gurugram.</p>
<h2 class="jobSectionHeader"><b>Why Join Fusion CX?</b></h2>
<p>At Fusion CX, recruitment is about more than filling roles &mdash; it&rsquo;s about shaping teams that drive success.</p>
<ul><li><b>Lead Strategically:</b> Manage hiring for multiple projects and high-growth functions.</li>
<li><b>Grow Professionally:</b> Advance your career within a global HR network.</li>
<li><b>Collaborative Culture:</b> Work in a supportive, innovative, and fast-paced environment.</li>
<li><b>Global Impact:</b> Contribute to the talent engine behind a world-class CX organization.</li>
</ul><p>Looking for lead recruiter jobs in Navi Mumbai, mass hiring roles, or BPO recruitment careers? Apply now and lead the future of talent acquisition with Fusion CX.</p></div>

Lead Recruiter – Navi Mumbai, India

<div><p>Are you persuasive, performance-driven, and ready to turn conversations into real sales? Fusion CX is hiring Inbound Chat Sales Agents to join our dynamic sales team. In this role, you will engage with customers through live chat to provide support, offer solutions, and promote products that match customer needs while achieving sales targets and delivering exceptional customer experiences.</p>
<p>If you are seeking chat sales jobs in Gurugram, inbound customer service opportunities, or call center roles with incentives in Gurgaon, this is your chance to grow with a global CX company that values training, teamwork, and talent.</p>
<h3 class="jobSectionHeader"><b>Job Description:</b></h3>
<p><b>About the Role</b></p>
<p>As an Inbound Chat Sales Agent, you will be the frontliner of our customer experience operations, handling inbound chat inquiries, identifying sales opportunities, and helping customers make informed decisions. You will play a key part in achieving performance goals while ensuring every interaction feels clear, helpful, and human.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Handle inbound customer chat inquiries with professionalism, empathy, and a sense of urgency.</li>
<li>Identify customer needs, offer product recommendations, upsell or cross-sell products to close sales through effective communication.</li>
<li>Promote mobile and digital services during eligible customer interactions.</li>
<li>Meet and exceed defined KPIs for sales, quality, and productivity.</li>
<li>Adhere to company quality expectations, compliance standards, and call handling procedures.</li>
<li>Accurately record customer interactions and maintain updated data in CRM systems.</li>
<li>Demonstrate excellent written communication skills with the ability to use speech-to-text tools.</li>
<li>Stay informed on new products, promotions, service policies, and performance expectations.</li>
<li>Adapt quickly to changes in sales strategy or campaign focus.</li>
</ul><h3 class="jobSectionHeader"><b>Job Description:</b></h3>
<p><b>Qualifications &amp; Requirements</b></p>
<ul><li>Previous experience in sales, customer service, or call center environments preferred (but not required).</li>
<li>Strong written communication skills with the ability to engage customers via chat.</li>
<li>Proficient in typing and multitasking across multiple systems.</li>
<li>Ability to thrive in a fast-paced sales environment and must possess problem-solving skills.</li>
<li>Willingness to work flexible shifts, including evenings, weekends, and holidays.</li>
<li>Positive attitude, resilience, and eagerness to learn and adapt to changing circumstances.</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Fusion CX?</b></h3>
<p>At Fusion CX, we don&rsquo;t just offer jobs, but we build sales careers. As part of our Inbound Chat Sales team, you will experience a workplace that is structured for your growth and success.</p>
<ul><li><b>Comprehensive Training:</b> A paid, five-week onboarding program combining classroom sessions and nesting support to help you master the process.</li>
<li><b>Continuous Coaching:</b> Weekly coaching sessions focused on improving sales performance, quality assurance, and career growth. Regular updates and refreshers on new products, promotions, and process improvements.</li>
<li><b>Exciting Incentives:</b> Earn competitive base pay plus weekly commissions, performance bonuses, and incentive rewards with no cap on earning potential.</li>
<li><b>Career Growth:</b> Move up through performance pathways designed to recognize skill, consistency, and leadership, and represent a global telecom brand.</li>
<li><b>Supportive Culture:</b> Join a team that celebrates wins, shares best practices, and thrives together in a dynamic, people-first environment.</li>
</ul><p>Looking for chat sales jobs, customer service roles with incentives, or call center jobs in Gurugram offering career growth and uncapped commissions? Apply now and start your success story with Fusion CX.</p></div>

Inbound Chat Sales Agent – Telecom – Gurugram

<div><p>Ready to make a meaningful impact on customer experience in a dynamic environment? Fusion CX is hiring Customer Service Associates in Kolkata, and we&rsquo;re looking for motivated individuals to join our team. With a commitment to quality and inclusivity, Fusion CX provides an excellent opportunity to grow your skills and career. If you&rsquo;re a woman seeking customer service associate jobs in Kolkata and ready to support customers through voice, chat, and email channels with a passion for problem-solving, apply now for this job vacancy in Kolkata and start your journey with us!</p>
<h2 class="jobSectionHeader"><b>Job Descriptions</b></h2>
<p><b>Role &amp; responsibilities </b><b>Customer Service Associate in Fusion CX Kolkata:</b></p>
<ul><li>Manage Voice Support, Chat, and Email applications for Customer Support</li>
<li>Answer customer inquiries and resolve issues</li>
<li>Researching required information using available resources.</li>
<li>Handling and resolving customer complaints regarding product sales and customer service problems.</li>
<li>Provide product and service information.</li>
<li>Processing forms, orders, and applications requested by the customers.</li>
<li>Identifying and escalating priority issues and reporting them to management as needed.</li>
<li>Following up on complicated customer calls where required.</li>
<li>Completing call notes and call reports as necessary and updating them in the CRM.</li>
<li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li>
<li>Documenting details of comments, inquiries, complaints, and actions taken.</li>
</ul><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
<p><b>Preferred candidate profile for Customer Service Associate role in Kolkata:</b></p>
<ul><li>Bachelor&rsquo;s degree</li>
<li>6 months to 1 year of customer service experience</li>
<li>Freshers are also welcome.</li>
<li>Excellent communication skills, including verbal/Written with proper grammar in English and Hindi</li>
<li>Good computer and typing (28-30 wpm) skills</li>
<li>Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining.</li>
</ul><h2 class="jobSectionHeader"><b>Why Join Fusion CX?</b></h2>
<p>At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the dedication of our team members. Here&rsquo;s why Fusion CX is the right place for you:</p>
<ul><li><b>Diversity &amp; Inclusivity</b>: We value a supportive environment where all employees thrive, making this role exclusive to women.</li>
<li><b>Career Advancement</b>: As a growing company, Fusion CX provides opportunities for professional development and growth within the customer service field.</li>
<li><b>Competitive Benefits</b>: Enjoy a fixed CTC with added perks in a full-time, permanent role.</li>
</ul><p>Don&rsquo;t miss the chance to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and grow your career with a CX transformation company!</p></div>

Customer Service Associate – Kolkata

Join Fusion BPO Services and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fusion BPO Services

ABOUT_COMPANY

Lead Recruiter – Navi Mumbai, India

Inbound Chat Sales Agent – Telecom – Gurugram

Customer Service Associate – Kolkata