Urwah Admin

Future Group

<div>Company Description 
Jadeer is hiring a Customer Care Advisor on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience. 
Job Description 
Job Title: Customer Care Advisor
Key Responsibilities<ul><li>
Handle inbound and outbound customer calls in a professional and timely manner.</li><li>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</li><li>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</li><li>
Accurately document customer interactions and update CRM systems with relevant information.</li><li>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</li><li>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</li><li>
Stay updated on products, services, policies, and ongoing promotions.</li><li>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</li></ul> 

Qualifications 
Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</li><li>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</li><li>
Excellent verbal communication skills in English and Arabic.</li><li>
Strong problem-solving abilities and customer-oriented mindset.</li><li>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</li><li>
Proficiency in using CRM systems and basic computer applications.</li><li>
Flexibility to work rotational shifts, including weekends and public holidays if required.</li><li>
Strong interpersonal skills, adaptability, and a positive attitude.</li></ul></div>

Customer Care Advisor (BPO)

<div>Company Description 
Jadeer is hiring a Business Development Executive on behalf of one of Future Group companies. A leading language service provider specializing in translation, localization, and interpretation, supporting businesses in communicating effectively across diverse African markets. The organization delivers culturally relevant solutions through a network of native linguists, helping clients overcome language barriers and expand their regional and global reach. 
Job Description 
Boost Your Career as a Business Development Executive with Our Growing Team!
Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than Future Group! Since 1994, we've been at the forefront of the localization market, with a worldwide presence spanning North &amp; Latin America, Asia, Europe, and MEA. Now, we're on the lookout for passionate individuals to join our dynamic team as Business Development Executives.
Why Future Group?
At Future Group, we don't just set trends &ndash; we define them. As a leading player in the industry, we offer unparalleled opportunities for growth, innovation, and success. When you join our team, you become part of a global family committed to excellence and driven by a shared vision of shaping the future of communication.
What You'll Do:
As a Business Development Executive, you'll be the driving force behind our sales efforts, responsible for identifying new prospects, nurturing relationships, and closing deals. From conducting market research to delivering captivating presentations, you'll play a pivotal role in expanding our client base and driving revenue growth.
Key Responsibilities:<ul><li>
Proactively seek out new sales opportunities through a variety of channels, including cold calling, networking, and social media.</li><li>
Conduct in-depth market research to identify potential clients and assess their needs.</li><li>
Cultivate positive relationships with clients, listening attentively to their requirements and providing tailored solutions.</li><li>
Arrange and conduct client meetings, showcasing the value proposition of Future Group's services through compelling presentations.</li><li>
Negotiate and finalize deals, ensuring customer satisfaction and addressing any concerns or objections along the way.</li><li>
Stay abreast of industry trends and competitor activities, identifying opportunities for service improvement and innovation.</li><li>
Collaborate closely with internal teams to gather feedback, share insights, and drive continuous improvement.</li><li>
Maintain regular reporting and review processes to track sales performance and progress towards targets.</li></ul> 

Qualifications 
Requirements:<ul><li>
Fluent English skills, with a flair for communication and persuasion.</li><li>
1+ years of B2B sales and Foreign markets experience.</li><li>
Experience in Generating leads &amp; Conducting Cold Callings is a MUST.</li><li>
Previous experience in the localization industry is a definite plus, but not a requirement.</li><li>
Outspoken personality with a natural ability to engage and connect with others.</li><li>
Strong presentation skills, with the ability to articulate complex ideas clearly and compellingly.</li></ul> 

Additional Information 
Working Conditions:<ul><li>
Hybrid Module</li><li>
Monday to Friday</li><li>
9AM - 6PM</li></ul></div>

Business Development Executive

Join Future Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Future Group

About Company

Customer Care Advisor (BPO)

Business Development Executive