Qureos Mentor

FUTUREACE HEALTHCARE PRIVATE LIMITED

1. Console &amp; Communication ManagementSupervise all console operations including handling incoming/outgoing calls, patient inquiries, and emergency alerts.Ensure prompt and accurate communication between departments, doctors, and patient families.Manage hospital helplines and ensure 24/7 availability of console services.2. Staff Supervision &amp; TrainingManage console staff, receptionists, and telephone operators.Train staff in communication etiquette, hospital protocols, and emergency handling.Monitor staff performance and ensure adherence to service standards.3. Patient &amp; Visitor CoordinationEnsure professional and courteous handling of patient and visitor inquiries.Guide visitors to respective departments and provide accurate information.Handle sensitive calls and confidential information with discretion.4. Emergency &amp; Crisis HandlingAct as the first point of contact for emergency calls (code blue, fire, trauma, etc.).Ensure quick escalation and communication to the concerned departments.Maintain preparedness for disaster management communication protocols.5. Operational EfficiencyMaintain logs of calls, complaints, escalations, and resolutions.Ensure console equipment (telephones, PA systems, software) is functional and maintained.Prepare periodic reports on console operations and submit to higher management.6. Quality &amp; ComplianceEnsure all console operations comply with hospital policies and patient confidentiality standards.Implement service quality improvement measures.Monitor KPIs such as call handling time, response rate, and patient satisfaction.Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;35,000.00 per monthBenefits:<ul><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Work Location: In person

CONSOLE MANAGER

Join FUTUREACE HEALTHCARE PRIVATE LIMITED and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FUTUREACE HEALTHCARE PRIVATE LIMITED

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CONSOLE MANAGER