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G&B COFFEE

<div><p><b>Job Title: </b>Training Manager</p><p><b>
Location: </b>G&amp;B / GGET Roastery, retail coffee shops</p><p><b>
Classification:</b> Full-time, salaried, exempt<br>
<b>Rate: </b>$65,000 - $70,000/year</p><p><b>
Reports to: </b>VP of Retail Operations</p><p>
</p><p><b>About Go Get Em Tiger</b></p><p>
Go Get Em Tiger is a specialty coffee company on a mission to share the beautiful coffees of the world. We believe great coffee creates meaningful moments and brings people together.</p><p>
Our values shape how we work every day:</p><ul><li>
Make a Positive Impact &ndash; Act with care and responsibility.</li><li>
Create Connections &ndash; Build genuine, welcoming interactions.</li><li>
Inspire Curiosity &ndash; Encourage learning and exploration.</li><li>
Be Intentional &ndash; Focus on quality and thoughtful details.</li><li>
Be the Difference in Someone&rsquo;s Day &ndash; Bring warmth and positivity to every interaction.</li></ul><p>
These principles guide how we serve our guests and support our team.</p><h3 class="jobSectionHeader"><b>
About the Team</b></h3><p>
The Training Manager will work under the direct supervision of our VP of Retail Operations to develop and implement our barista training program. They will also work closely with our VP of Product to develop beverage recipes for GGET and lead training for wholesale clients.</p><h3 class="jobSectionHeader"><b>
About the Job</b></h3><p>
The primary role of the Training Manager is to elevate the standard of experience for our team members and guests through high-quality training on the critical skills of baristadom: technical proficiency, hospitality, preparation and service standards, and product knowledge.</p><p>
As about 80% of their job, the Training Manager will act as the primary barista skills trainer for all incoming team members during their onboarding period. They will develop training materials for onboarding, ongoing, and just-in-time training. Of the remaining twenty percent, they will participate in beverage R&amp;D and recipe development (10%), wholesale account training and activations (5%), and occasional emergency shift coverage (5%).</p><h3 class="jobSectionHeader"><b>
Essential Duties</b></h3><ul><li><b>
Perform onboarding trainings and evaluations across all GGET coffee shops</b><ul><li>
Performing onboarding training for all incoming FOH team members</li><li>
Perform lab-based and in-shop barista skills training</li><li>
Achieve two-week time to baseline proficiency on espresso machine operation, milk steaming and pouring, and coffee menu knowledge</li><li>
Develop new training materials as necessary<br>
</li></ul></li><li><b>Lead new beverage product rollouts and just-in-time trainings</b><ul><li>
Lead beverage recipe R&amp;D process</li><li>
Develop training courses for new products as well as other training materials (cheat sheets, recipe cards, etc.)</li><li>
Develop training courses for new product launches</li><li>
Develop materials for rotating training focuses<br>
</li></ul></li><li><b>Provide training resources to wholesale clients</b><ul><li>
Adapt existing training materials for use with outside clients</li><li>
Perform occasional on-site trainings with wholesale clients</li><li>
Participate in occasional activations and events</li></ul></li></ul><h3 class="jobSectionHeader"><b>
Other Responsibilities</b></h3><ul><li>
Demonstrate a complete understanding of G&amp;B/Go Get Em Tiger mission and values</li><li>
Foster a strong, team-first atmosphere for all employees</li><li>
Enforce the company&rsquo;s unequivocal quality standards with regards to customer service, hospitality, and beverage preparation</li><li>
Take immediate action to remedy critical equipment and facilities issues as they arise during shop visits</li><li>
Occasionally perform QC duties, as assigned by the VP of Retail Operations</li><li>
Work with Regional Manager to drive accountability towards timely corrective actions that are identified through the QC reports</li><li>
Serve as a responsive resource for any staff queries related to the coffee program</li><li>
Offer support and mentorship to team members who seek to expand their coffee and service-related knowledge and skills</li><li>
Providing wholesale partners with the necessary knowledge and tools for our product, including but not limited to hosting trainings with wholesale team members</li><li>
Perform occasional espresso machine maintenance</li><li>
Occasionally cover barista shifts in emergency situations</li><li>
Other duties as assigned by the VP of Retail Operations</li></ul><p><b>
Qualifications &amp; Experience</b></p><ul><li>
Previous, proven experience as a trainer in the specialty coffee industry</li><li>
4+ years experience working in a role where you directly trained or led others</li><li>
Experience developing and continually updating training programs, preferably for retail operations</li><li>
Understanding and ability to execute all necessary coffeebar functions at a high level</li><li>
Awareness of the coffee landscape of Los Angeles and beyond</li></ul><h3 class="jobSectionHeader"><b>
Required Skills &amp; Abilities</b></h3><ul><li>
Must be able to provide reliable transportation to/from work and for work-related errands<ul><li>
Must maintain valid driver&rsquo;s license</li><li>
Must maintain mandated minimum personal auto coverage</li></ul></li><li>
Firm understanding of Go Get Em Tiger mission, values, and standards</li><li>
A willingness to act as the standard-bearer for said mission, values, and standards</li><li>
Ability to research emerging trends within the coffee industry and within the field of employee development</li><li>
Ability to recognize when things can be improved and drive to act immediately to improve them</li><li>
High level of organization with excellent time management skills and ability to self-direct</li><li>
Ability to gain total proficiency with Company LMS, Opus</li><li>
Ability to keep a calm, mature, professional demeanor at all times</li><li>
Ability to communicate directives to staff with varying levels of experience</li><li>
Superior leadership capabilities; ability to work well within groups</li><li>
A keen and meticulous eye for detail</li><li>
Must be available to work weekends and holidays as tasks arise</li><li>
Must be proficient with Google Suite, Slack and Microsoft Office and be ready to learn R365, Square POS, and all other software related to the function of our retail coffee shops.</li></ul><p>
</p><p><b>Physical Requirements</b></p><ul><li>
Ability to perform all necessary barista responsibilities</li><li>
Exposure to kitchen and associated equipment</li><li>
Frequent work at a computer</li><li>
Ability to transport to different workplaces across LA</li></ul></div>

Training Manager

<div><p><b>Job Title: </b>General Manager
</p><p><b>Location: </b>Highland Park
</p><p><b>Classification:</b> Non-exempt</p><p><b>
Reports to:</b> Regional Manager</p><p><b>
Compensation: </b>$70k annually + incentive bonus
</p><p>The General Manager (GM) is accountable for the success of the cafe. GMs manage the P&amp;L by mastering COGs, building effective schedules and investing in their cafe&rsquo;s community. They recruit and motivate high-performing teams by leading with empathy and regularly pulling feedback, while ensuring continued learning and development.
</p><p>The GM leads the cafe team, kitchen team, shift lead and AGM. They actively grow their bench of future leaders by instilling accountability and demonstrating resourcefulness. This position will generally require around 45 hours per week, and it is essential the GM can work weekends. A majority of the GMs time will be spent working on the floor of the cafe every week.
</p><p>In this role, you will&hellip;
</p><ul><li><b>Recruit and motivate an excellent team
</b><ul><li>Oversee recruiting and new hire onboarding
</li></ul></li></ul><ul><li>Plan trainings and development for the team
</li><li>Implement regular employee check ins to provide and pull feedback
</li><li>Perform disciplinary actions when necessary
</li></ul><p>- Coach and guide the AGM - <b>Meet or exceed sales goals
</b></p><ul><li>Community outreach/events/ambassadorship
</li><li>Review and action on the P&amp;L
</li><li><b>Manage labor and COGS within budget
</b><ul><li>Write effective schedules and approve timesheets
</li></ul></li></ul><ul><li>Manage pars and end of period inventory
</li><li>Strategically cover call outs
</li><li>Coach and correct ordering
</li><li><b>Foster a safe and clean cafe environment for guests and employees
</b><ul><li>Own preventative maintenance for the cafe
</li></ul></li><li>Ensure a safe and respectful working environment for all employees and guests
</li></ul><h1 class="jobSectionHeader"><b>Other Job Duties
</b></h1><ul><li>Attend weekly management meetings
</li><li>Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
</li><li>Execute all duties of either FOH or BOH at the highest level measured by the GGET training program. Execute all duties of the other discipline at a level of baseline functionality. (i.e. is an A+ barista and a competent cook or vice-versa)
</li><li>Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
</li><li>Organize shop-specific events and programming
</li><li>Works with team to maintain inventory to ensure availability of all our offerings and products
</li><li>Find inventive ways to increase revenue
</li></ul><p></p><h1 class="jobSectionHeader"><b>Required Skills, Knowledge, and Abilities
</b></h1><ul><li>Demonstrate a complete understanding of G&amp;B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents
</li><li>Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
</li><li>Effectively delegates tasks, involving senior team members in the inner workings of shop operations and management
</li><li>Hold the team accountable to meeting the high standard of GGET team performance
</li><li>Build long-term customer loyalty
</li><li>Create and perpetually improves systems that are universally applicable in the store and can be implemented with ease
</li><li>Maintains a safe environment for all employees and customers
</li><li>Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
</li><li>Availability for both weekend days and overall schedule availability
</li><li>Must be able to provide reliable transportation to/from work and for work-related errands
</li><li>Must be proficient with Email, Google Drive, Slack and Microsoft Office
</li></ul><p></p><h1 class="jobSectionHeader"><b>Experiential Qualifications
</b></h1><ul><li>Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must
</li><li>Previous work experience in a high-volume specialty coffee setting is a plus
</li><li>Experience managing diverse teams
</li><li>Experience with P&amp;L statements
</li></ul><p></p><h1 class="jobSectionHeader"><b>Physical Requirements, with or without a reasonable accommodation
</b></h1><ul><li>Ability to move about the cafe space frequently throughout shift
</li><li>Ability to operate job related tools, such as espresso machines and coffee brewers
</li><li>Ability to communicate effectively with coworkers and customers
</li><li>Ability to frequently move prep items in bins weighing up to 40lbs
</li><li>Exposure to kitchen environment with hot surfaces
</li></ul><p></p><h1 class="jobSectionHeader"><b>Some Reasons You Might Like Working Here
</b></h1><ul><li>We offer competitive salaries and (for this position) structured incentive compensation
</li><li>We offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependents
</li><li>Additional vision and dental benefits
</li><li>We offer a 401k plan with company matching funds
</li><li>Free drinks, one free bag of coffee per week, and discounts on all food and merch
</li><li>We are a growing company rooted in the LA area
</li><li>We have a proven track record of promoting from within
</li><li>We are a team full of passionate people who love what we do</li></ul></div>

General Manager

Join G&B COFFEE and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Training Manager

General Manager