Urwah Admin

GAC Group

<div>
 
 Job Description
 
 
 
 
 Start the new year with an exciting new challenge!
 
 
 
 GAC Group IT is looking for candidates for the role of
 
 Software Engineer &ndash; Application Support
 
 to be based in
 
 Dubai
 
 . Could it be you?
 
 
 
 The Job
 
 
 
 GAC relies on our IT systems to provide the best solutions that help our users around the world. We are seeking an experienced
 
 Application Support Specialist (Software Engineer)
 
 to join us to apply their technological skills to make us even more efficient.
 
 
 This role is part of the Application Support function which ensures availability and accessibility of the application(s) according to agreed service levels and business priorities. The primary goal of the role is to support production issues and to debug/troubleshoot and fix them to eliminate or minimise the adverse impact on the GAC Group&rsquo;s business operations.
 
 
 The role involves close working relationship with the Infrastructure and Architecture &amp; Development departments whose mission is to build or configure, maintain or enhance, and eventually decommission applications/services through their life cycle.
 
 
 
 Objectives
 
 
 
 
 <ul>
 <li>
 Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk.
 </li>
 <li>
 Manage incidents, proactive alerts, change requests, and service requests to ensure compliance with enterprise architecture, production processes &amp; framework and other Group standards.
 </li>
 <li>
 Ensure incidents and requests are resolved/fulfilled within agreed service levels and where applicable workarounds are provided to minimise business impact with timely escalations to the next level of support for faster resolution.
 </li>
 <li>
 Provide proactive, timely and professional follow-ups with and updates to external and internal customers.
 </li>
 <li>
 Take part in application improvement projects and bug fixes in coordination with the development team to ensure the stability and performance of the application(s).
 </li>
 <li>
 Produce and maintain clear documentation on application functionality and support procedures in the Knowledge base.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Skills and Qualifications
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree, preferably related to computer science or equivalent.
 </li>
 <li>
 Strong working knowledge of Object-Oriented Programming (OOP), C#, REST APIs, .NET Core / .NET Framework, and DevExpress UI components (WinForms and/or WPF).
 </li>
 <li>
 Hands-on experience with MS SQL Server, complex queries, stored procedures, performance tuning, and troubleshooting (Azure SQL preferred).
 </li>
 <li>
 Experience with Microsoft Azure, cloud-hosted applications and container-based solutions (e.g., Azure App Services, Azure Kubernetes Service, Web Services).
 </li>
 <li>
 2+ years of production support experience in application development, software engineering or technical services.
 </li>
 <li>
 At least 2 years of hands-on experience in .NET Core application development.
 </li>
 <li>
 Experience working on RDBMS and No-SQL databases.
 </li>
 <li>
 Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification would be considered a plus but not mandatory).
 </li>
 <li>
 Previous experience developing and supporting financial solutions in the Supply Chain, Shipping and Logistics domain will be considered an added advantage.
 </li>
 <li>
 Exposure to application development, integration, testing and release will be a plus.
 </li>
 <li>
 Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.
 </li>
 <li>
 Working knowledge of Agile and DevOps methodologies.
 
 
 </li>
 </ul>
 
 Other Expectations
 
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills in English.
 </li>
 <li>
 Proactive, positive, creative and flexible self-starter.
 </li>
 <li>
 Ability to learn and apply new technologies as and when required.
 </li>
 <li>
 Ability to adapt quickly to changes in business requirements and work in an agile environment.
 </li>
 <li>
 Professional behaviour at work.
 </li>
 <li>
 Cultural awareness within a multi-cultural corporate environment.
 </li>
 </ul>
</div>

Software Engineer – Application Support

<div>
 
 Job Description
 
 
 
 
 Could YOU be our next HR leader?
 
 
 
 GAC is a world-class provider of shipping, logistics and marine services. We are looking for an experienced
 
 Human Resources Manager
 
 to join our 80+ strong team in Kuwait. This could be your opportunity to make a real impact in a global organisation that values innovation, collaboration, and people.
 
 
 
 Why Join Us?
 
 
 
 The successful candidate will own and lead the HR function in Kuwait, supported by Administration, IT and Finance teams, and report directly to the Managing Director. You will play a strategic and hands-on role, ensuring HR practices align with business objectives, GAC Group standards, and Kuwait Labour Law.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with company and GAC Group objectives.
 </li>
 <li>
 Work with management on workforce planning, talent development, and organisational growth.
 </li>
 <li>
 Manage and administer HRIS, payroll, compensation, and benefits administration.
 </li>
 <li>
 Manage recruitment, selection, onboarding, and induction processes.
 </li>
 <li>
 Ensure HR policies and procedures are in line with Kuwait Labour Law and GAC Group standards.
 </li>
 <li>
 Drive performance management, training programs, and career progression.
 </li>
 <li>
 Handle employee relations, grievances, disciplinary matters, and conflict resolution.
 </li>
 <li>
 Work closely with the Administration, IT, and Finance teams to ensure smooth day-to-day operations.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience in a HR Manager role, ideally in a multinational or complex business environment
 </li>
 <li>
 Bachelor&rsquo;s degree in HR or related field; Master&rsquo;s degree in HR or related field will be considered an added advantage
 </li>
 <li>
 Experience with HRIS and payroll systems; Strong MS Office skills
 </li>
 <li>
 Ability to balance planning and execution within a lean organisation
 </li>
 <li>
 Ability to thrive in a diverse, multicultural environment
 </li>
 <li>
 Fluency in English
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 <ul>
 <li>
 A leadership role in a global organisation with a strong legacy and ambitious future.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 A collaborative, inclusive culture where your ideas matter.
 
 
 </li>
 </ul>
 If you think you have what it takes to become part of the GAC team in Kuwait, we look forward to receiving your application.
 
 
 
 Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.
 
</div>

HR Manager

Join GAC Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GAC Group

ABOUT_COMPANY

Software Engineer – Application Support

HR Manager