Qureos Mentor

GAC Marine L.L.C

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 Job Description
 
 
 
 At GAC, we rely on our IT systems to provide the best solutions that help our users around the world. We are seeking an experienced Application Support Specialist (Software Engineer) to join us on this journey, using their technological skills to make us more efficient.
 
 
 The job role is part of the Application Development and Support function to ensure availability and accessibility of the application(s) according to agreed service levels and business priorities. The primary goal of the role is to develop and support GAC business applications and to debug/troubleshoot and fix them to eliminate or minimise the adverse impact on business operations for the GAC Group.
 
 
 The job role also requires close working relationships with the Infrastructure and Architecture &amp; Technical Engineering departments whose mission is to build or configure, maintain or enhance, and eventually decommission applications/services through their life cycle
 
 
 Job requirements
 
 
 
 Objectives of this role
 
 
 
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 Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).
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 Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and Helpdesk.
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 Manage incidents, proactive alerts, change requests, and service requests, ensuring compliance to the enterprise architecture, production processes &amp; framework and other Group standards.
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 Ensure incidents and requests are resolved/fulfilled within agreed service levels and, where applicable, that workarounds are provided to minimise business impact with timely escalations to the next level of support, for faster resolution.
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 Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.
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 Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.
 
 
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 Skills And Qualifications
 
 
 
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 A Bachelor&rsquo;s degree, preferably related to computer science or equivalent.
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 Working knowledge of OOP, C#, Rest APIs, .Net core, WPF, WCF and .Net framework (WPF and MSSQL are mandatory requirements)
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 Minimum 3 years of experience in software development
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 2+ years of production support experience in application, software or technical services disciplines.
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 Good knowledge of Microsoft Azure cloud hosting and container-based solutions (Eg: Service Fabric, Azure Kubernetes)
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 Experience working on RDBMS and No-SQL databases
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 Knowledge of incident, problem and change management processes and a good understanding of ITIL best practices. ITIL foundation certification will be considered a plus, but not mandatory.
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 Previous experience developing and supporting solutions in the supply chain, shipping and logistics domains will be considered a plus.
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 Exposure to application development, integration, testing and release will be considered a plus.
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 Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.
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 Working knowledge of Agile and DevOps methodologies
 
 
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 Other Expectations
 
 
 
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 Excellent written and verbal communication skills in English.
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 Self-starter, proactive, positive, creative, and flexible.
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 Ability to learn and apply new technologies as and when required.
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 Should be able to adapt quickly to changes in business requirements and work in an agile environment.
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 Professional behavior at work.
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 Cultural awareness within a multi-cultural corporate environment
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 </ul>
</div>

Software Engineer- Application Support

<div>
 
 Job Description
 
 
 
 
 About the GAC Group
 
 
 
 Since our beginnings in 1956, the GAC Group has been in business helping our customers&rsquo; businesses by providing the best in shipping, logistics and marine services around the world. And we have the reach, resources, expertise and experience to deliver on that promise.
 
 
 
 About The Job
 
 
 
 We are seeking a highly motivated Business Analyst to join our team. The primary purpose of this role is to identify, define, and document business processes and software requirements to be developed into IT solutions. As a liaison between business and IT teams, you will bridge the communication gap and align software development objectives with both stated and unstated business needs, thereby increasing internal customer confidence and satisfaction.
 
 
 You will work closely with stakeholders to ensure business requirements are clearly defined and effectively translated into functional IT solutions, ultimately supporting our Group IT development teams to develop software that drives business success.
 
 
 Job requirements
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Build Relationships Across the Organisation
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 Conduct interviews, workshops, surveys, and site visits to understand business requirements.
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 Identify explicit and implicit needs of stakeholders and prioritise requirements accordingly.
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 Resolve competing priorities and escalate issues when necessary to ensure alignment.
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 Develop Knowledge of Operations and Supporting Services in GAC
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 Gain an in-depth understanding of GAC's management, operational, and financial processes.
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 Use this knowledge to recommend effective IT solutions and document high-quality requirements.
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 Translate Business Processes into IT Solutions
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 Utilise data modelling and solution design techniques to recommend and design IT solutions.
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 Work with IT teams to ensure business needs are met effectively through optimal IT solutions.
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 Drive Business Process Improvements
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 Act as the voice of the customer to support software development stages such as sprint planning and user story creation.
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 Map business processes and identify opportunities for automation and efficiency improvements.
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 Manage Requirements Scoping Throughout the Delivery Process
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 Develop business case documentation, scope documents, and process flows to guide software development.
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 Engage stakeholders to prioritize requirements and ensure accurate test cases and deliveries.
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 Support Timely Data Sharing and Reporting
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 Facilitate data sharing and reporting for accurate decision-making.
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 Assist the DPM team in transforming IT into a tool for business execution.
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 Maintain and create knowledge base articles to ensure all information related to development is up to date.
 
 
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 </ul>
 
 Minimum Qualifications &amp; Skills
 
 
 
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 Undergraduate or postgraduate degree in computer science, business management, engineering, or a related field.
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 Experience with agile development methodologies (Kanban, Scrum), familiarity with tools such as Jira, and knowledge in one of the PM methodologies (PMP, Prince2).
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 Experience in process mapping and data modelling. Proficient in user interface design and prototyping. Ability to manage and track project deliverables across a large team to meet deadlines.
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 Strong communication and stakeholder management skills. Ability to present complex technical information effectively. Fluency in English (spoken and written).
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 Proficient in MS Office (Word, Excel, PowerPoint). Experience with MS Visio or similar tools for business process mapping. Experience with SharePoint is a plus
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 Minimum of 3 years of relevant experience. Proven track record in creating business case documentation and business requirements summaries.
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 </ul>
</div>

Business Analyst

<div>
 
 Job Description
 
 
 
 GAC is looking for a talented Quality Assurance System Tester with experience of Test Automation Frameworks to test Rest APIs, Web/HTML, Databases (Relational &amp; Non-Relational), XML files, etc.
 
 
 The ideal candidate should be proficient in developing Test Automation framework from scratch, be comfortable doing manual testing, take responsibility conducting UATs with customers, be able to troubleshoot production issues, willing to mentor other QAs and adhere to industry best practices. The role also demands coordination with both external customers and internal teams. A minimum of 5 years&rsquo; Test Automation experience is required.
 
 
 Job requirements
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s degree, preferably in computer science or equivalent
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 Around 5 years of professional experience of Test Automation
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 Experience on web automation testing using Selenium
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 Experienced building API Test Automation Frameworks from scratch
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 Experience using Postman, SOAP UI, REST Assured
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 Scripting and running load tests on JMeter with complex scripting and recorded tests
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 Basic knowledge on SQL queries
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 Basic knowledge on API security and token-based authentication oAuth 2.0, JWT
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 Experience on Agile development methodology
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 Preferably ISTQB certified Software Tester
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 Preferably working experience on Cucumber / SpecFlow
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 Agile certification would be a plus
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 Testing experience of Desktop and/or Mobile applications would be a plus
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 Excellent written and verbal communication skills in English
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 Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
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 Cultural awareness within a multi-cultural corporate environment
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 Strong skills in building and maintaining relationships across IT and non-IT teams
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 Proactively communicate and escalate issues that might impact quality
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 </ul>
</div>

Quality Assurance System Tester

<div>
 
 Job Description
 
 
 
 
 About the GAC Group
 
 
 
 Since our beginnings in 1956, the GAC Group has been in business to help our customers&rsquo; businesses by providing the best in shipping, logistics and marine services around the world. And we have the reach, resources, expertise, and experience to deliver on that promise.
 
 
 
 About GAC Oman
 
 
 
 GAC Oman was established in 1972 and is now one of the country&rsquo;s leading shipping and logistics agents in the country, providing a comprehensive portfolio of professional shipping and logistics services nationwide and operating at the ports of Muscat, Salalah, Sohar, Sur, Khasab and Duqm.
 
 
 GAC Oman is looking for candidates for the role of
 
 Customer Service Representative
 
 to be based at its head office in
 
 Muscat
 
 . Could it be you?
 
 
 
 Job Description
 
 
 
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 Develop and maintain a professional and ethical working relationship with clients and colleagues to ensure continuous growth of the customer database.
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 Monitor and manage commitments and communicate with customers in potential service situations to ensure they are kept up-to-date at all times with daily and monthly reports.
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 Communicate with internal departments &amp; overseas offices and partners to ensure prompt resolution to any customer issues.
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 Maintain customer profiles, ensuring information in the database is accurate and current.
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 Travel to offsite locations and meet with customers if/when required to promote GAC and the department.
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 Promote self-development and enhance market and competitor knowledge to keep up-to-date with local market trends.
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 Serve as a role model upholding the GAC Code of Ethics and GAC Sprit in the best interest of the company and Group.
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 Any other duties requested or delegated by manager to ensure the company&rsquo;s service levels are maintained.
 
 
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 Job requirements
 
 
 
 Job Requirements
 
 
 
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 3 -5 years&rsquo; experience in similar role/industry.
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 Good work ethic and willingness to comply and promote the company&rsquo;s policies and procedures.
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 Cultural awareness to facilitate smooth cooperation with colleagues and customers from diverse cultures and backgrounds.
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 Good English Communication Skills &ndash; both written and verbal. Arabic Language will be an advantage.
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 Proficient knowledge of computers especially in MS Office &amp; Outlook in MS office, including good data entry skills.
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</div>

Customer Service Representative

Join GAC Marine L.L.C and explore 4 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.