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Gadgeon Medical Systems Pvt Ltd.

Job Title: Operations Manager<ul><li>Location: Kochi</li><li>Company: Webcardio (www.webcardio.com)</li><li>Department: Operations</li><li>Reports to: Head of Operations</li></ul>About the Company:Webcardio is a leading health-tech company offering AI-powered cardiac monitoring solutions through wearable ECG technology. Our mission is to transform cardiac care with real-time, remote diagnostics.Job Summary:Webcardio is seeking an experienced and results-driven Operations Manager to lead and optimize daily operations, including logistics, customer support, service delivery, inventory, and cross-departmental coordination. The ideal candidate will play a key role in scaling our operations, improving efficiency, and ensuring top-tier service quality.Key Responsibilities:<ul><li>Oversee end-to-end operations including Production, device logistics (dispatch and return), coordination, and reporting timelines.</li><li>oversee daily operations, ensuring efficient and effective function across all departments. Responsibilities include, maintaining inventory levels, coordinating with manufacturing and R&amp;D teams, implementing process improvements, and ensuring regulatory compliance.</li><li>Develop and implement operational policies and processes to enhance efficiency and service quality.</li><li>Monitor inventory of devices and coordinate with supply chain/logistics for timely restocking and distribution.</li><li>Oversee all aspects of import and export activities / documentations for medical devices, ensuring all transactions are compliant with relevant national and international regulations. Coordinating with shipping agencies, freight forwarders, and customs brokers.</li><li>Vendor Negotiation for procurement of raw materials.</li></ul>Team Leadership<ul><li>Lead and manage the operations team including support staff, logistics coordinators, and service technicians.</li><li>Set performance goals, conduct regular reviews, and ensure staff training and compliance with operational protocols.</li></ul>Customer Support Coordination<ul><li>Oversee customer service processes ensuring high levels of satisfaction and issue resolution.</li><li>Collaborate with sales and account managers to address client-specific operational needs.</li></ul>Compliance &amp; Risk Management<ul><li>Ensure adherence to healthcare regulatory standards.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Healthcare, or related field.</li><li>Minimum 10 years of operations experience, preferably in healthcare, diagnostics, or medtech.</li><li>Strong skills in logistics, process improvement (Lean/Six Sigma), team management, and compliance.</li><li>Proficient in Excel, CRM/ERP tools, and project management.</li></ul>Preferred:<ul><li>Experience in health-tech platforms and medical device operations.</li></ul>Job Types: Full-time, PermanentPay: &#8377;800,000.00 - &#8377;1,200,000.00 per yearWork Location: In person

Operations Manager

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Gadgeon Medical Systems Pvt Ltd.

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Operations Manager