Urwah Admin

Gainwell Technologies LLC

<div><p>Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
As <b>Call Center Representative - Team Lead - Montgomery, AL (Onsite)</b>, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve &mdash; a community&rsquo;s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare&rsquo;s biggest challenges. Here are the details on this position.</p><p>
This position is part of a cross-functional team responsible for handling inbound calls from providers and/or recipients of Alabama Medicaid. Call Center Representatives are responsible for listening to provider and/or recipient needs/issues and providing helpful solutions.</p></div></div><div></div><div><div><h2 class="jobSectionHeader"><b><br>
Your role in our mission</b></h2></div><div><div>
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.</div><ul><li>
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed</li><li>
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved</li><li>
Adhere to the client's SLAs and consistently meet production targets</li><li>
Collaborate with team members, management, and clients to resolve client inquiries; cross-train new resources in customer service processes</li><li>
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow</li><li>
Update address information, verify benefit limits. This is a very high-volume call center.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li><b>
Schedule Flexibility:</b> Must be able to work a rotating schedule, including evening shifts, occasional Saturdays, and holidays, to support multiple departments including the Provider Assistance Center, Electronic Media Claims (EMC) Helpdesk, and the Recipient Call Center.</li><li><b>
Call Center Experience:</b> Minimum of 1 year of experience in a call center environment preferred.</li><li><b>
Customer Service:</b> Demonstrated ability to provide high-quality customer service, primarily over the phone, to Medicaid recipients.</li><li><b>
Eligibility &amp; Claims Support:</b> Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information.</li><li><b>
Problem Resolution:</b> Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing.</li><li><b>
Transportation Support:</b> Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity.</li><li><div><b>
Work Schedule Requirements</b> The standard schedule for this role is Monday&ndash;Friday from 8:00AM&ndash;5:00PM CST. However, due to the operational needs of the EMC Helpdesk and cross-departmental responsibilities, candidates must also be available for the following rotating shifts:</div><ul><li><b>
Rotating Weekday Shift:</b> Monday&ndash;Friday, 11:30AM&ndash;8:00PM CST</li><li><b>
Rotating Saturday Shift:</b> 4-hour shifts, either 9:00AM&ndash;1:00PM CST or 1:00PM&ndash;5:00PM CST</li><li><b>
Rotating Holiday Shift:</b> May include one of the following schedules: 7:00AM&ndash;1:00PM CST, 8:00AM&ndash;5:00PM CST, or 11:30AM&ndash;8:00PM CST</li></ul><br>
<div></div>
Please note: Employees do not consistently work the 11:30AM&ndash;8:00PM weekday shift, Saturdays, or holidays. These shifts are scheduled on a rotating basis. When scheduled for a Saturday shift, employees will receive a 4-hour split shift (10:00AM&ndash;2:00PM CST) on either Wednesday or Thursday to maintain a 40-hour work week.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Onsite position in Montgomery, AL</li><li>
This position is for a Call Center Representative that will be cross-trained to take calls for both the Provider Assistance Center and the Electronic Media Claims Helpdesk.</li><li>
The Provider Assistance Center operates Monday&ndash;Friday, 8:00AM&ndash;5:00PM CST.</li><li>
The EMC Helpdesk operates Monday&ndash;Friday, 7:00AM&ndash;8:00PM CST; Saturdays, 9:00AM&ndash;5:00PM CST; and on holidays with the exception of Thanksgiving and Christmas Day.</li><li>
As part of the application process for this position, you will be required to complete an assessment in order to proceed further.</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation.</li></ul><p></p><p><br>
Employee Benefits &amp; Perks:</p><p>
Health benefits (medical, dental, and vision) begin on Day 1 of employment.<br>
401(k) with company match and additional benefits become available within the first few months.<br>
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.<br>
Career growth and advancement opportunities are encouraged and supported.<br>
A company-provided computer is supplied for work use.</p><p></p><p><br>
 #LI-Onsite #LI-PP1 #LI-CM1</p></div></div></div><p></p><p><br>
The pay range for this position is $32,700.00 - $46,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Call Center Representative - Team Lead - Montgomery, AL (Onsite)

<div><p>Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
The Senior Professional Business Continuity Services Partner coordinates and establishes business continuity programs and business resumption planning across mainframes and small to medium sized client server platforms to ensure business continuity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li>
Interfaces with clients, vendors and company personnel to establish and monitor business continuity plans and procedures for small to medium sized projects.</li><li>
Coordinates and monitors simulation testing for smaller platforms and assists in planning and organizing recovery tests. Prepares pre-test objectives and post-test reports for clients and operations management personnel.</li><li>
Investigates, plans, documents, implements and maintains business continuity plans to meet customer needs.</li><li>
Advises and formulates crisis management teams to ensure that business continuity plans are implemented consistently across small to medium sized projects.</li><li>
Develops awareness incentives to ensure that clients are of aware of the company business continuity services as well as the policies and procedures associated with said services.</li><li>
Assists in coordinating business recovery contracts and controlling annual expenditures related to business continuity contracts.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
Bachelor's degree in computer science, management information systems or related field preferred</li><li>
Six or more years of experience in disaster planning and business recovery</li><li>
Experience working with information technology, mainframe and client server platforms, and with company business recovery offerings and procedures</li><li>
Good analytical and problem solving skills</li><li>
Good leadership skills to assist in recovery efforts</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Willingness to travel once per year</li><li>
This is a full-time permanent regular salaried (W-2) employee position.</li><li>
Monday through Friday work schedule</li><li>
May require evening or weekend work</li><li>
Health (medical, dental, vision) benefits start on day 1 of employment.</li><li>
Company match 401K and other benefits available within months of starting.</li><li>
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.</li><li>
Company provided computer for work use.</li><li>
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited.</li><li>
This position will remain posted to take applications until April 20, 2026.</li></ul><p>
#LI-DNI</p></div></div></div><p></p><p><br>
The pay range for this position is $67,800.00 - $96,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Senior Professional Business Continuity Services

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
At Gainwell, you&rsquo;ll put your skills to work helping some of our community&rsquo;s most vulnerable populations. As a Managed Care Enrollment Broker, you&rsquo;ll provide critical support by assisting members with assignment changes, processing requests, and delivering friendly and efficient customer service. This is an opportunity to join a mission-driven team dedicated to improving the health and well-being of those we serve.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li><p>
Provide prompt, professional customer service by answering incoming calls regarding enrollment assignments.</p></li><li><p>
Research, process, or escalate assignment change requests received by phone or enrollment forms.</p></li><li><p>
Document calls in detail, including concerns, actions taken, and templates completed to ensure all information is captured accurately.</p></li><li><p>
Reference manuals, processes, and guides to deliver correct and consistent information.</p></li><li><p>
Collaborate with team members and management in a professional, respectful manner, meeting client standards and production goals</p></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li><p>
High school diploma or G.E.D. required.</p></li><li><p><b>
Two or more years of customer service experience</b>, demonstrating organizational, analytical, and critical thinking skills, with exceptional attention to detail.</p></li><li><p>
Proficient in Microsoft Outlook, Word, Excel, CRM platforms, and OneNote; ability to resolve computer-related technical issues over the phone.</p></li><li><p>
Excellent time management and communication skills (verbal and written). Ability to multitask, talk and type simultaneously, and work effectively in a fast-paced environment.</p></li><li><p>
Experience in healthcare&mdash;particularly provider, member services, insurance, or claims. <b>Medicaid experience strongly preferred, but not required.</b></p></li><li><p>
Must be able to maintain confidentiality and comply with HIPAA regulations.</p></li><br>
<li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li><p>
Remote US opportunity.</p></li><li><p>
Reliable high-speed internet connection required (minimum <b>24 Mbps download / 8 Mbps upload</b>).</p></li><li><p>
Office presence may occasionally be required if directed.</p></li><li><p>
8-hour shift between <b>8:00 a.m. and 5:00 p.m. CST, Monday through Friday.</b></p></li><li><p>
A fast-paced, evolving work environment with opportunities to learn and grow.</p></li></ul><p></p><p><b><br>
This posting is intended for pipelining. We will accept applications on an ongoing basis.</b></p><p></p><p><br>
#LI-REMOTE</p><p>
#LI-SA1</p></div></div></div><p></p><p><br>
The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Managed Care Enrollment Broker - Remote US

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><div><p>
The Senior Principal, Vulnerability Management is the enterprise owner for all vulnerability management strategy, tooling, and execution across Gainwell&rsquo;s environments and client-facing platforms. This role provides deep technical leadership and program governance to ensure vulnerabilities are identified, prioritized, and remediated in a risk-based, measurable, and repeatable manner.</p><p></p><p><br>
The Senior Principal will design and lead a mature vulnerability management program leveraging Tenable, Tanium, ServiceNow Vulnerability Response, and integrated security tooling to reduce cyber risk at scale.</p></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li>
Own the end-to-end enterprise Vulnerability Management (VM) program, including strategy, roadmap, operating model, and metrics.</li><li>
Define and maintain a risk-based vulnerability management framework aligned to NIST CSF, CIS Controls, and industry best practices.</li><li>
Establish and maintain policies, standards, and procedures for vulnerability identification, assessment, prioritization, remediation, and exception handling.</li><li>
Develop multi-year maturity plans for VM capabilities across server, endpoint, network, application, cloud, and third-party domains.</li><li>
Serve as product owner and technical authority for the Tenable platform (Tenable.sc, Tenable.io, Tenable One) across the enterprise.</li><li>
Design and maintain Tenable architecture.</li><li>
Lead design and operation of scanning strategies across Tenable.sc, Tenable.io, and Tenable One, including asset tagging, scoping, credential management, and scan frequency.</li>
Oversee the full lifecycle from detection triage assignment remediation<li> validation, ensuring timely closure of high and critical vulnerabilities.</li><li>
Operationalize risk-based prioritization using Tenable risk scores (e.g., VPR/CES) combined with business impact, exploitability, and threat intelligence.</li><li>
Partner with infrastructure, application, and cloud teams to align remediation timelines with SLAs and change management processes.</li><li>
Ensure vulnerability and configuration coverage across: Network devices (e.g., Palo Alto firewalls, Panorama, F5, Citrix/NetScaler, Riverbed), Endpoints and servers (via Tanium and SCCM), Virtualized and remote access environments (Citrix, NS).</li><li>
Integrate threat intelligence and MITRE ATT&amp;CK mappings into vulnerability prioritization and reporting.</li><li>
Correlate vulnerabilities with active exploitation trends, threat actor TTPs, and sector-specific threats (especially healthcare/public sector).</li><li>
Inform executive and technical stakeholders on emerging vulnerabilities (e.g., zero-days, high-profile CVEs) and coordinate rapid response efforts.</li><li>
Define and track key VM metrics and KPIs (e.g., mean time to remediate by severity, SLA adherence, exception volumes, exposure trends, coverage levels).</li><li>
Produce executive-ready dashboards and reports for senior leadership, auditors, and clients.</li><li>
Support internal and external audits, regulatory assessments, and customer security due diligence as the authoritative owner of VM processes and data.</li><li>
Chair or participate in governance forums to drive accountability for remediation across infrastructure, application, and product teams.</li><li>
Provide senior technical and leadership guidance to vulnerability analysts, security engineers, and partner IT teams.</li><li>
Mentor junior leaders and technical staff on VM best practices, risk-based thinking, and program management.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
17+ years of progressive IT experience, with strong grounding in infrastructure, networking, and enterprise operations.</li><li>
3+ years of leadership experience in complex, mission-critical environments (healthcare, public sector, and/or military strongly preferred).</li><li>
4&ndash;7+ years of hands-on cybersecurity experience, with significant time spent building, leading, or owning vulnerability management programs.</li><li>
Proven experience designing and operating enterprise VM at scale using: Tenable.sc / Tenable.io / Tenable One (5+ years strongly preferred).</li><li>
Preferred Completion of SANS MGT516 / SANS 516 &ndash; Building and Leading Vulnerability Management Programs or equivalent leadership training in vulnerability management.</li><li>
Professional security certifications such as CISSP, GIAC (e.g., GCLD, GMON, GVAC), or equivalent are preferred.</li></ul><div>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
This opportunity is 100% remote within the Unites States with the opportunity to travel for work up to 15% annually.</li></ul><p></p><p><br>
This posting is intended for pipelining. We will accept applications on an ongoing basis.</p></div></div></div><p></p><p><br>
The pay range for this position is $145,000 - $203,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Senior Principal, Vulnerability Management

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
The Senior Manager, Security Delivery is responsible for people management and operational leadership over multiple teams of security engineers and analysts who directly support client accounts.</p><p>
This role provides day-to-day management and career development for staff delivering services such as vulnerability management, endpoint security, monitoring, incident response support, and related security operations. The Senior Manager ensures consistent, high-quality delivery across accounts, drives operational excellence, and partners with program owners (e.g., Senior Principal, Vulnerability Management) to align frontline activities with enterprise standards.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li>
Manage and develop a team of vulnerability analysts and security engineers (and potentially one or more Supervisors of Security Delivery).</li><li>
Provide coaching, mentorship, performance feedback, and career development for direct reports.</li><li>
Ensure consistent, high-quality delivery of security services across client accounts.</li><li>
Act as the operational escalation point for client-facing delivery issues that go beyond an individual account team or supervisor.</li><li>
Own day-to-day operations of scanning, triage, ticketing, remediation coordination, and validation across assigned environments and accounts.</li><li>
Ensure effective use of tooling such as Tenable (sc/Tenable.io/Tenable One), Tanium, SCCM, and ServiceNow Vulnerability Response for consistent, repeatable processes.</li><li>
Monitor SLA adherence for remediation timelines by severity, platform, and account; escalate chronic SLA breaches and bottlenecks.</li><li>
Run regular operational reviews (e.g., weekly delivery stand-ups, monthly service reviews with stakeholders) to review backlog, current risk posture, and upcoming changes.</li><li>
Serve as the primary operational point of contact for vulnerability management for designated business units or client accounts.</li><li>
Communicate vulnerability exposure, remediation requirements, and timeline expectations to technical and non-technical stakeholders.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
10+ years of total IT / security experience, including:</li><li><ul><li>
5&ndash;7+ years in security operations, vulnerability management, or related disciplines.</li><li>
4&ndash;6+ years of people management responsibility over technical teams (team lead, manager, or higher).</li></ul></li><li>
Hands-on experience with at least several of the following:</li><li><ul><li>
Vulnerability scanning platforms (e.g., Tenable.sc, Tenable.io, Tenable One, Rapid7).</li><li>
Endpoint/patch management tools (e.g., Tanium, SCCM).</li><li>
ITSM and/or ServiceNow Vulnerability Response.</li><li>
Security analytics platforms (e.g., Splunk).</li></ul></li><li>
Demonstrated experience managing operational queues, SLAs, and ticket workflows across multiple technology teams.</li><li>
Strong understanding of vulnerability lifecycle management, risk-based prioritization, patch management, and secure configuration (CIS baselines).</li><li>
Ability to translate vulnerability and risk data into clear, actionable tasks for resolver teams and concise updates for leadership.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Remote position (US only)</li><li>
Opportunities to travel through your work (0-10%)</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li>
The deadline to submit applications for this posting is 4/30/2026</li></ul></div></div></div><p></p><p><br>
The pay range for this position is $120,000 - $190,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Senior Manager, Security Delivery

<div><p>Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
As an <b>Advisor Business Analyst - Provider</b> at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve &mdash; a community&rsquo;s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare&rsquo;s biggest challenges. Here are the details on this position.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><p>
Play a critical part in ensuring Gainwell is meeting our clients&rsquo; objectives in important areas.</p><ul><li>
Help coordinate a business analyst team&rsquo;s duties and activities on IT projects and nurture newer team members by providing guidance and support</li><li>
Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact</li><li>
Work with the client to develop business specs at the start of a technical project</li><li>
Analyze, plan, design, document or make recommendations to improve business processes to support client&rsquo;s technology goals</li><li>
Help verify that all requirements have been met by approving and validating test results
</li><li>Exercise your ability to use basic analytical or relational database software &mdash; such as Excel or SQL &mdash; to quantify the anticipated impact of work</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li><b>
9 or more years</b> of experience as a <b>Business Analyst in Healthcare Industry</b> with 3 or more years of <b>Medicaid and Medicare experience preferred</b></li><li>
Knowledge of computer programming concepts such as configuration, development and batch processing</li><li>
Advanced knowledge in analytical software such as Microsoft Excel or SQL and other requirement-mapping tools such as Application Lifecycle Management (ALM) tools</li><li>
Strong client communication skills translating client needs to actionable objectives</li><li>
Strong analytical and business process re-engineering skills</li><li>
Strong executive presence and communication skills to deliver messages to business leaders, clients and technical personnel</li><li>
A leader who motivates others to action and communicates key technical ideas in a digestible way</li><li>
Experience working in <b>Scrum, Agile, SaFe &amp; Waterfall methodologies</b></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Opportunities to travel through your work (0-10%)</li><li>
Fully remote options from Contiguous US locations only</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li><p><b>
This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.</b></p></li></ul><p>
#LI-HC1</p><p>
#LI-Scrum/Agile</p></div></div></div><p></p><p><br>
The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Advisor Business Analyst - Provider

<div><p>Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You&rsquo;ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
As a Service Desk Analyst, you will be a technical leader within the Service Desk team, providing escalated support from ServiceNow tickets and contributing to process improvements. You will utilize your deep technical knowledge and problem-solving skills to diagnose and resolve complex issues related to hardware, software, network connectivity, and other IT systems. You will also play a key role in developing and maintaining knowledge base articles and training materials.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Your role in our mission</b></h2></div><div><ul><li>
Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents.</li><li>
Lead troubleshooting efforts for complex technical problems.</li><li>
Participate in an afterhours and weekend On Call rotation.</li><li>
Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation.</li><li>
Develop and maintain knowledge base articles, FAQs, and other documentation.</li><li>
Identify and escalate recurring issues to appropriate teams.</li><li>
Contribute to the development and implementation of service desk best practices and procedures.</li><li>
Proactively monitor system performance and identify potential problems.</li><li>
Participate in project work related to IT service improvements.</li><li>
Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions.</li><li>
Maintain a positive and professional demeanor at all times.</li><li>
Participate in team meetings and training sessions.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
Associate's or Bachelor's degree in IT or a related field preferred.</li><li>
3+ years of experience in a technical support role, preferably in a service desk environment.</li><li>
Experience with ticketing systems (e.g., ServiceNow).</li><li>
Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory).</li><li>
Extensive experience troubleshooting complex technical problems.</li><li>
Strong leadership and mentoring skills.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong organizational skills and attention to detail.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Remote position (US only)</li><li>
Opportunities to travel through your work (0-10%)</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation</li><li>
The deadline to submit applications for this posting is 4/30/2026</li></ul></div></div></div><p></p><p><br>
The pay range for this position is $41,100.00 - $58,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Service Desk Analyst

Join Gainwell Technologies LLC and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.