Qureos Mentor

Galadari Brothers

<div><div>KEY JOB RESPONSIBILITIES
Finance
<ul><li>Support in tracking operational costs and budget utilization.
</li><li>Assist in preparing financial reports and variance analysis.
</li><li>Monitor expenses and highlight deviations against budget.
</li>Contribute to cost optimization initiatives. 
<li>
</li></ul>Customer
<ul><li>Analyze customer-related data to identify trends and service improvement opportunities.
</li><li>Support initiatives that enhance customer satisfaction and operational responsiveness.
</li>Provide insights to improve customer experience and service delivery. 
<li>
</li></ul>Internal Process
<ul><li>Monitor and analyze operational processes to ensure efficiency and compliance.
</li><li>Develop and maintain operational dashboards and reports.
</li><li>Identify process gaps and recommend improvements.
</li>Support implementation of standard operating procedures (SOPs). 
<li>
</li></ul>People
<ul><li>Collaborate with cross-functional teams to support operational objectives.
</li><li>Assist in training or guiding teams on reporting tools and data usage.
</li>Promote a culture of accountability and continuous improvement. 
<li>
</li></ul>QUALIFICATION, EXPERIENCE &amp; SKILLS .
<ul><li>Emirati National
</li><li>Bachelor&rsquo;s degree in business administration, Finance, Operations Management, or related field.
</li><li>2&ndash;4 years of experience in operations, data analysis, or business reporting.
</li><li>Strong analytical and problem-solving skills.
</li><li>Advanced Excel and reporting tools (Power BI is an advantage).
</li><li>Strong communication and stakeholder management skills.
</li><li>Ability to work under pressure and manage multiple priorities 
</li></ul>KEY RESULT AREAS 
<ul><li>Accuracy and timeliness of operational reports.
</li><li>Improvement in operational efficiency and cost control.
</li><li>Quality of data analysis and business insights provided.
</li><li>Support in achieving departmental KPIs.
</li><li>Contribution to process improvement initiatives.
</li><li>Stakeholder satisfaction with reporting and analysis support.</li></ul></div></div>

Operations Analyst

<div>Purpose of the role: 
KEY JOB RESPONSIBILITIES: 
1- Financial
<ul><li>Understand the budgeted revenue targets and ensure all given targets are achieved as per the directions from the manager. This includes all relevant targets for the parlor
</li><li>Ensure consistent upselling of our products to our guest and increase the AUV
</li>Ensure the ice cream stock is managed as per the company standards and there is zero negative stock variance 
<li>
</li></ul>2- Customer
<ul><li>Treat our Guests with all respect at all times and our guest are constantly delighted with polite, respectful, friendly and effective service
</li>Ensure we increase the guest satisfaction scores 
<li>
</li></ul>3- Internal Business Process
<ul><li>Ensure all the set internal processes by GICC and Inspire brands are followed that includes but not limited to the following:
</li><li>Food Safety Standards ensure 100% compliance of all the set food safety standards
</li><li>Cleanliness &ndash; parlor is maintained as per the set cleanliness standards at all time, pertains to all parts of the parlor
</li><li>Hygiene &ndash; Personal hygiene is maintained as per the set standards and we act as true brand ambassadors of our great brand. Hygiene of the parlors are maintained as per the standards and we constantly try to take it to higher standards
</li><li>SOPs &ndash; All set SOPs are followed as per the requirements of the organization
</li>Tools and Equipment&rsquo;s - sanitation and maintenance of tools and equipment&rsquo;s are done effectively and as per the set organizational standards 
<li>
</li></ul>4- People
 <ul><li>Communicate with co-workers, management and customers in a courteous and professional manner
</li>Uphold the core values of Unity and respect when dealing with people 
<li>
</li></ul>QUALIFICATION, EXPERIENCE &amp; SKILLS:
<ul><li>High school and above
</li></ul><ul><li>Good English communication skills, Arabic skills is an advantage
</li></ul><ul><li>1+ year of sales/ customer service experience
</li></ul><ul><li>Engaging personality with high energy and tenacity to work long hours
</li></ul><ul><li>Sales focus and should possess a good selling mindset
</li></ul><ul><li>Basic mathematical intelligence</li></ul></div>

Flavor Expert

<div>Financial:
<div>Keep updated records of office expenses and costs. 
</div><div></div>Customer:
<ul><li>Front Desk Management: Greet visitors, answer phone calls, and respond to inquiries in a courteous and professional manner, providing excellent customer service.
</li><li>Visitor Assistance: Guide and assist visitors, ensuring they are directed to the appropriate departments or individuals promptly.
</li><li>Customer Issue Resolution: Handle basic customer concerns or inquiries, escalating issues to the relevant departments when necessary for quick resolution. 
</li></ul>Internal Business Process:
<ul><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
</li><li>Provide basic and accurate information in-person and via phone/email
</li><li>Receive, sort and distribute daily mail/deliveries.
</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
</li><li>Order front office supplies and keep inventory of stock.
</li><li>Update calendars and schedule meetings.
</li><li>Arrange travel and accommodations, and prepare vouchers
</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. 
</li></ul>People:
<ul><li>Interpersonal Communication: Maintain positive relationships with both internal staff and external visitors, creating a welcoming environment for all.
</li><li>Team Support: Assist other administrative staff or departments with tasks when required, fostering a cooperative work environment. 
</li></ul>Qualification, Experience &amp; Skills:
<ul><li>Graduate in any discipline
</li><li>2+ years of hands on experience in administration or handling front office reception
</li><li>Excellent English communication skills. 
</li><li>Nationality Emarti only</li></ul></div>

Receptionist

Join Galadari Brothers and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Galadari Brothers

About Company

Operations Analyst

Flavor Expert

Receptionist