Qureos Mentor

Galadari Brothers

<div></div>O<br><div>ne of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food &amp; Beverages, Media, Industrial Construction, Real Estate and Hospitality &amp; Travel.
</div>A<br><div><p>t Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.
H</p><p></p></div>

Warehouse Supervisor

Sales Manager

Master Technician

<div><p><b>Key Responsibilities:
</b></p><p>Galadari Motors is currently seeking a well-presented, customer-focused Guest Relation Officer to deliver a premium front-desk experience at our showrooms in <b>Sharjah </b>and <b>Fujairah.<br>
</b><br>
</p><ul><li><b>Personalized Guest Experience: </b>To provide personalized and exceptional experience for each guest. Go the extra mile to understand guests' preferences, anticipate their needs, and ensure a tailored experience, creating a lasting impression.
</li><li><b>Problem Resolution and Complaint Management: </b>To handle escalated guest issues, complaints, and challenging situations and to address and resolve conflicts, find suitable solutions, and ensure guest satisfaction. Act as mediators and problem-solvers, working closely with other departments to deliver prompt resolutions.
</li><li><b>VIP and Special Guest Services: </b>Take charge of catering to VIPs, high-profile guests, and those with special requests or requirements, arrange personalized services, with a high level of professionalism, discretion, and attention to detail.
</li><li><b>Relationship Building and Loyalty Programs: </b>Actively promote loyalty programs, offer exclusive benefits, and collect feedback to enhance future experiences, thus increasing guest satisfaction and fostering brand loyalty.
</li><li>Play a crucial role in fostering guest loyalty and building long-term relationships. Engage with guests on a deeper level, developing rapport, and ensuring their needs are met consistently.
</li><li><b>Event Planning and Coordination: </b>Assist in planning and coordinating special events, conferences, and meetings. Work closely with event organizers, clients, and various departments to ensure seamless execution.
</li>Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.<br>
<li>
</li></ul><p><br>
<b>Knowledge Skills and Experience:
</b></p><ul><li>Graduate preferably in business management.
</li><li>2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage.
</li><li>Excellent communication skills.
</li><li>Proactive, hardworking, goal orientated and motivated approach.
</li><li>Fluency in English communication/Arabic Language is an added advantage.
</li><li>Good team player, experienced in a professional, high pressure, working environment.
</li><li>Excellent business relationship management skills.
</li><li>Must have positive, enthusiastic and friendly attitude.
</li><li>Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).</li></ul></div><br><div></div><br><div></div>

Guest Relation Officer

<div><b>Job Purpose:
</b><p>Responsible for sending digital CRM campaigns to GAL customers to ensure the set targets on <b>Engagement, Retention, and Repurchase </b>are achieved.
</p><b>Key Accountabilities:
</b><ul><li>Execute CRM campaigns as per given instructions.
</li><li>Set up content for E-Mail, SMS, and Paid Social Campaigns.
</li><li>Ensure full tracking and monitoring of executed campaigns.
</li><li>Assist the Assistant Manager &ndash; CRM in daily coordination with other departments.
</li><li>Generate weekly and monthly sales reports as requested.
</li><li>Liaise with stakeholders to create meaningful reports on campaign performance.
</li><li>Call customers daily for MSI surveys (Sales &amp; Service).
</li><li>Achieve 80% successful calls target for MSI Sales.
</li><li>Prepare monthly MSI Sales reports.
</li><li>Handle and communicate with customers regarding problems and complaints.
</li><li>Prepare fact sheets for CRM suppliers, obtain approvals, and send LPOs.
</li><li>Perform any ad-hoc duties or special projects assigned by management.
</li></ul><b>Knowledge, Skills, and Experience:
</b><ul><li>Excellent verbal and written communication skills in <b>English </b>(Arabic preferred).
</li><li>Strong experience with <b>Campaign Management / Marketing Automation Platforms </b>.
</li><li>Bachelor&rsquo;s degree in <b>Marketing or Communications </b>(preferred).
</li><li><b>2&ndash;3 years </b>of experience in administrative or CRM-related roles.
</li><li>Strong <b>interpersonal, communication, and deadline management </b>skills.
</li><li>Proficient in <b>Microsoft Office (Outlook, Word, Excel, PowerPoint) </b>.
</li></ul><b>Position Competencies:
</b><ul><li>Analytical Skills
</li><li>Communication Skills
</li><li>Time Management
</li><li>Planning &amp; Optimizing
</li><li>Accountability
</li><li>Drive for Results
</li><li>Teamwork</li></ul></div><br><div></div><br><div></div>

CRM Representative

<div><p><b>Key Responsibilities:
</b></p><ul><li>Collect job orders and the necessary materials/ tools/ equipment, to carry out the repairs and maintenance on the customers vehicles in accordance with the manufacturers repair techniques.
</li><li>Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs.
</li><li>Report to Team Leader of any delays in repairs due to unavailability of parts or any other reason.
</li><li>Service personal tools keep the lifts and work area clean and comply with the health and safety standards.
</li><li>Keep all personal tools safe. Any breakages or accidents must be reported to the Team Leader / Supervisor immediately.
</li><li>Ensure proper clocking on/off and do write up in the repair order as per the prescribed procedure.
</li><li>Any unused parts must be returned or stored properly as per company procedure.
</li><li>Adhering strictly to technical specifications as laid down by manufacturer, or as instructed by management.
</li><li>Any relevant ad-hoc duties may be assigned by the Management.
</li></ul><p><b>Skills &amp; Qualifications:
</b></p><div><ul><li>S.S.C./Trade Certificate/Vocational Training.
</li><li>2&ndash;3-year experience as Auto Mechanic experience within a reputable dealership/workshop.
</li><li>Ability to assist Team Leader / Service Advisor on proper repair order write-up.
 </li><li>Ability to perform accurate diagnosis and repair procedures.
 </li><li>Strong team player, with the ability to produce excellent standards of work on a consistent basis.</li></ul></div></div><br><div></div><br><div></div>

Auto Mechanic

<div><p>Coordinate and assist with the onboarding process for new employees. &middot;
 </p><p>Prepare induction materials and ensure all necessary documentation is completed.
 </p><p>Conduct orientation sessions to introduce new hires to company policies, culture, and procedures.
</p><ul><li>Help create and distribute promotional materials for HR-related events.
</li></ul><ul><li>Maintain and organize employee files and records, ensuring confidentiality and compliance with data protection regulations.
 </li></ul><ul><li>Assist with the preparation of reports, presentations, and other documentation as needed.
</li></ul><ul><li>Handle general office tasks such as answering phones, managing correspondence, and scheduling meetings.
 </li></ul><ul><li>Provide administrative support for employee-related matters, including leave management, benefits administration, and employee inquiries.
</li></ul><p>Feedback from new hires on their onboarding experience.
</p><ul><li>Accuracy and completeness of employee files and records.
 </li></ul><ul><li>Average time taken to respond to and resolve employee inquiries and requests.</li></ul></div><br><div></div><br><div></div>

Administrator

Join Galadari Brothers and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.