Qureos Mentor

Galadari Brothers

<div><div>Key Job responsibilities.
Financial
<ul><li>Achieve the budgeted financial targets for the store.
</li><li>Monitor and manage delivery systems to achieve and maintain Delivery KPIs, including Trade Zone Analysis, In-store Time, and Peak Readiness Preparation.
</li><li>Ensure compliance with Food Safety standards and maintain standard operating procedures for product receiving, storing, breading, packing, and bagging.
</li><li>Optimize equipment utilization, conduct opening and closing procedures, preventive maintenance, and ensure proper daily equipment use to minimize operational costs.
</li><li>Maintain high levels of safety and security using approved tools and protocols.
</li><li>Develop and execute the Restaurant Business Action Plan monthly, focusing on cost control, revenue generation, and profitability.
</li><li>Conduct daily performance briefings and weekly sales reviews with Assistant Restaurant Managers and Shift Supervisors to track financial performance and identify areas for improvement.
</li><li>Implement strategies to increase average check and delivery transactions, monitoring cashier objectives per shift, and rewarding top performers.
</li><li>Manage labor costs effectively, conduct daily, weekly, and monthly inventory checks, and review COG variances to ensure optimal food cost management.
</li><li>Monitor and manage utilities consumption, waste management, and cleaning materials usage to control operational expenses.
</li>Execute acute case action plans to address immediate financial concerns and mitigate potential losses. 
<li>
</li></ul>Customer
<ul><li>Ensure the highest levels of customer satisfaction by providing superior service, improving order accuracy, delivery time, courtesy, and cleanliness.
</li><li>Train and develop in-store delivery drivers to embody a customer-centric mindset and provide them with necessary uniforms and safety equipment.
</li><li>Respond to, track, analyze, and address customer complaints promptly, striving to exceed customer expectations.
</li><li>Manage call centers, online, and aggregator orders, ensuring delivery standards are met, and execute delivery marketing and promotions plans.
</li><li>Conduct monthly Quality, Service, and Cleanliness Delivery Inspections to maintain service standards.
</li><li>Conduct regular guest satisfaction walks, resolve customer complaints using approved techniques, and actively monitor Guest Experience Survey ( GES) results and feedback.
</li><li>Ensure completion of Front of House (FOH) track in Learning Management System (LMS) and address any negative feedback received through GES and We Care complaints.
</li>Conduct table visits during each shift to solicit and act on guest feedback, inspiring and recognizing the team for customer-centric behavior. 
<li>
</li></ul>Internal Business Process
<ul><li>Develop and execute the LSM calendar to drive local store marketing initiatives and enhance brand visibility.
</li><li>Implement operational procedures consistently, including receiving, storing, breading, packing, and bagging, to maintain quality standards.
</li><li>Socialize and deploy objectives to all frontline team members, ensuring alignment with company goals and targets.
</li><li>Track and analyze delivery KPI performance, update the POD optimizer regularly, and manage call center, online, and aggregator orders efficiently.
</li><li>Conduct monthly team meetings and pre-shift briefings to align the team with updates and targets, fostering effective communication and teamwork.
</li><li>Implement and manage in-store training and development programs, draft Individual Development Plans (IDPs), and monitor progress through the Learning Management System (LMS).
</li><li>Set performance objectives and KPIs for the team, review performance periodically, and provide coaching and support as needed.
</li>Resolve second line and team member issues and concerns promptly, foster effective teamwork spirit, and promote diversity and inclusion in the workplace. 
<li>
</li></ul>People
<ul><li>Ensure that the Vision, Mission, and Values of the organization are instilled and lived by management and team members in their day-to-day activities.
</li><li>Recognize and celebrate team achievements, resolve team member issues and concerns, and build and maintain effective teamwork spirit.
</li><li>Set performance objectives and KRAS for the team, review performance periodically, and provide coaching and support as needed.
</li><li>Draft IDPs for team members, manage the bench planning system along with the T&amp;D team, and maximize the development of high-potential employees.
</li><li>Actively manage onboarding and orientation for newly hired team members, leveraging technology through LMS and monitoring progress.
</li>Foster a performance-centric culture by promoting a positive work environment, setting clear expectations, and providing ongoing feedback and recognition. 
<li>
</li></ul>Qualifications, Experience &amp; Skills:
<ul><li>Bachelor&rsquo;s degree in business administration, Hospitality Management, or a related field is highly preferred
</li><li>Arabic skills are an advantage
</li><li>Shawarma industry background is a strength
</li><li>Certification or training in food safety and restaurant management is preferred.
</li><li>Continued education and professional development in leadership and management practices.
</li><li>Minimum of 5 years of progressive experience in restaurant management, preferably in the Quick Service Restaurant (QSR) industry.
</li><li>Proven track record of successfully managing restaurant operations, driving sales, and achieving financial targets.
</li><li>Experience in leading and developing high-performing teams, fostering a positive work culture, and ensuring customer satisfaction.
</li><li>Knowledge of local health and safety regulations, food safety standards, and best practices in restaurant operations.
</li><li>Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve excellence.
</li><li>Exceptional customer service orientation, with a focus on creating memorable dining experiences and resolving customer concerns.
</li><li>Sound financial management skills, including budgeting, cost control, and profitability analysis.
</li><li>Excellent communication skills, both verbal and written, with the ability to effectively interact with diverse stakeholders.
</li>Proficiency in problem-solving and decision-making, with the ability to handle challenging situations calmly and effectively. 
<li>
</li></ul>Key Result Areas:
<ul><li>Revenue Performance of the store.
</li><li>Quality assurance and audit performance.
</li><li>Customer satisfaction.
</li><li>Team performance engagement and motivation
</li><li>Operational efficiency.
</li><li>Cost management &amp; bottom line performance.</li></ul></div></div>

Restaurant Manager

<div>Financial:
<div>Keep updated records of office expenses and costs. 
</div><div></div>Customer:
<ul><li>Front Desk Management: Greet visitors, answer phone calls, and respond to inquiries in a courteous and professional manner, providing excellent customer service.
</li><li>Visitor Assistance: Guide and assist visitors, ensuring they are directed to the appropriate departments or individuals promptly.
</li><li>Customer Issue Resolution: Handle basic customer concerns or inquiries, escalating issues to the relevant departments when necessary for quick resolution. 
</li></ul>Internal Business Process:
<ul><li>Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
</li><li>Provide basic and accurate information in-person and via phone/email
</li><li>Receive, sort and distribute daily mail/deliveries.
</li><li>Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
</li><li>Order front office supplies and keep inventory of stock.
</li><li>Update calendars and schedule meetings.
</li><li>Arrange travel and accommodations, and prepare vouchers
</li><li>Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. 
</li></ul>People:
<ul><li>Interpersonal Communication: Maintain positive relationships with both internal staff and external visitors, creating a welcoming environment for all.
</li><li>Team Support: Assist other administrative staff or departments with tasks when required, fostering a cooperative work environment. 
</li></ul>Qualification, Experience &amp; Skills:
<ul><li>Graduate in any discipline
</li><li>2+ years of hands on experience in administration or handling front office reception
</li><li>Excellent English communication skills. 
</li><li>Nationality Emarti only</li></ul></div>

Receptionist

<div>Job Purpose:
To ensure a seamless and premium vehicle handover experience for Lynk &amp; Co customers by managing delivery documentation, coordinating logistics, and providing a comprehensive vehicle orientation.
Key Responsibilities:
<ul><li>Manage end-to-end vehicle delivery process, ensuring timely and smooth handover to customers.
</li><li>Prepare and verify all delivery documentation including registration, insurance, and handover forms.
</li><li>Ensure accuracy and completeness of documents and obtain required customer signatures.
</li><li>Conduct detailed vehicle handover briefings, explaining features, controls, and technology.
</li><li>Educate customers on vehicle usage, maintenance, warranty, and digital features.
</li><li>Coordinate delivery schedules with sales consultants, customers, and internal teams.
</li><li>Ensure all vehicles meet quality standards prior to delivery through pre-delivery inspections.
</li><li>Provide excellent customer service by addressing queries and ensuring a premium experience.
</li><li>Follow up with customers post-delivery to ensure satisfaction and resolve any concerns.
</li><li>Collaborate with service teams for any post-delivery requirements such as accessories or updates.
</li><li>Maintain records of deliveries and ensure compliance with company policies and procedures. 
</li></ul>Qualifications &amp; Experience:
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field.
</li><li>2&ndash;4 years of experience in automotive delivery, customer service, or a similar role.
</li><li>Experience in premium or luxury automotive brands is an advantage.
</li><li>Strong communication and presentation skills
</li><li>Customer-centric approach with attention to detail
</li><li>Good knowledge of automotive features and technology
</li><li>Ability to handle documentation and coordination efficiently
</li><li>Problem-solving and interpersonal skills
</li><li>Proficiency in MS Office and CRM systems</li></ul></div>
 <div>One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food &amp; Beverages, Media, Industrial Construction, Real Estate and Hospitality &amp; Travel.</div>
 <div>At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.
Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.</div>

Delivery Specialist

Join Galadari Brothers and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Galadari Brothers

About Company

Restaurant Manager

Receptionist

Delivery Specialist