Qureos Mentor

Gastronomica ME

<div>
 
 The
 
 Regional
 
 
 CRM (Customer Relationship Management ) &amp; Loyalty Manager
 
 is responsible for developing and executing strategies to improve customer engagement, retention, and loyalty. This role involves managing the CRM system, analyzing customer data, and implementing targeted marketing campaigns to enhance customer lifetime value (CLV) and overall business performance. The Regional CRM &amp; Loyalty Manager collaborates with marketing, sales, and IT teams to ensure a seamless customer experience across all touchpoints.
 
 
 
 
 
 
 CRM Strategy &amp; Implementation
 
 
 <ul>
 <li>
 Develop and implement CRM strategies to drive customer acquisition, retention, and loyalty.
 </li>
 <li>
 Optimize customer segmentation to personalize marketing campaigns.
 </li>
 <li>
 Identify and implement automation to improve customer journey and engagement.
 </li>
 </ul>
 
 
 Customer Data Management &amp; Insights
 
 
 <ul>
 <li>
 Manage the CRM database, ensuring data accuracy and compliance with data protection regulations.
 </li>
 <li>
 Analyze customer behaviors, preferences, and purchasing patterns to derive actionable insights.
 </li>
 <li>
 Generate reports on customer trends, churn rates, and engagement metrics.
 </li>
 </ul>
 
 
 Campaign Management &amp; Execution
 
 
 <ul>
 <li>
 Plan and execute email, SMS, and personalized marketing campaigns.
 </li>
 <li>
 Monitor and optimize customer touchpoints to enhance the overall experience.
 </li>
 <li>
 Test and refine CRM campaigns based on performance data and customer feedback.
 </li>
 </ul>
 
 
 Customer Retention &amp; Loyalty Programs
 
 
 <ul>
 <li>
 Develop and manage loyalty programs to increase repeat purchases.
 </li>
 <li>
 Implement retention strategies, including exclusive offers, rewards, and re-engagement tactics.
 </li>
 <li>
 Track and measure the effectiveness of loyalty initiatives.
 </li>
 </ul>
 
 
 Cross-Departmental Collaboration
 
 
 <ul>
 <li>
 Work with the marketing team to align CRM strategies with brand campaigns.
 </li>
 <li>
 Collaborate with the sales team to improve lead conversion and customer satisfaction.
 </li>
 <li>
 Coordinate with IT to ensure the CRM platform functions efficiently and integrates with other systems.
 </li>
 </ul>
 
 
 CRM System Optimization &amp; Innovation
 
 
 <ul>
 <li>
 Research and recommend improvements in CRM tools and technologies.
 </li>
 <li>
 Ensure seamless integration of CRM software with other business systems.
 </li>
 <li>
 Keep up with CRM trends and best practices to maintain a competitive edge.
 </li>
 </ul>
 
 
</div>

Regional CRM & Loyalty Manager

<div>
 
 The FF&amp;E and CCG Lead Designer will define and lead the creative and strategic direction of FF&amp;E and CCG design across all F&amp;B brands within the company&rsquo;s portfolio. The role ensures that every design decision, from tabletop presentation to furniture selection, reflects the brand DNA, enhances guest experience, and aligns with operational functionality and commercial objectives.
 
 
 This position serves as a vital bridge between design, operations, culinary, and procurement, ensuring that all tangible elements of the guest environment deliver consistency, quality, and brand storytelling.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Creative Direction &amp; Brand Alignment
 
 </li>
 <li>
 Lead the conceptualization, design, and selection of CCG across all restaurant concepts, ensuring alignment with each brand&rsquo;s identity, narrative, and positioning.
 </li>
 <li>
 Develop and implement FF&amp;E and CCG design standards and manuals, ensuring brand consistency across regional and international markets.
 </li>
 <li>
 Collaborate with the Design Director to translate brand vision into tangible material and product expressions that elevate guest experience.
 </li>
 <li>
 
 Collaboration &amp; Integration
 
 </li>
 <li>
 Partner with Culinary, Operations, and Procurement teams to ensure all selected items meet functional, ergonomic, and durability requirements.
 </li>
 <li>
 Integrate CCG and FF&amp;E strategies into interior design packages, harmonizing aesthetics with practicality and cost efficiency.
 </li>
 <li>
 Coordinate with external designers and consultants to ensure alignment with internal brand and design standards.
 </li>
 <li>
 
 Sourcing &amp; Specification
 
 </li>
 <li>
 Identify, evaluate, and manage suppliers and manufacturers for FF&amp;E and CCG items across global and regional markets.
 </li>
 <li>
 Lead the sampling, mock-up, and approval processes in coordination with operations and culinary teams.
 </li>
 <li>
 Prepare detailed specification documents for all FF&amp;E and CCG items, including materials, finishes, dimensions, and performance criteria.
 </li>
 <li>
 
 Research &amp; Innovation
 
 </li>
 <li>
 Conduct ongoing market and trend research to anticipate evolving design directions, sustainability opportunities, and emerging technologies in product and material design.
 </li>
 <li>
 Continuously seek creative solutions to enhance guest experience, optimize cost, and improve operational efficiency.
 </li>
 <li>
 Stay abreast of global hospitality and lifestyle trends influencing tabletop design and spatial aesthetics.
 </li>
 <li>
 
 Documentation &amp; Governance
 
 </li>
 <li>
 Develop and maintain comprehensive CCG and FF&amp;E design libraries, including visual references, approved suppliers, and material samples.
 </li>
 <li>
 Establish and manage FF&amp;E and CCG guidelines and documentation, ensuring all project teams have access to updated design standards.
 </li>
 <li>
 Support the Design Director in preparing design presentations and reports for executive reviews.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in interior design, Product Design or related field.
 </li>
 <li>
 8&ndash;10 years of professional experience in FF&amp;E, product, or furniture design, preferably within hospitality or F&amp;B.
 </li>
 <li>
 Strong understanding of materials, finishes, ergonomics, and manufacturing processes.
 </li>
 <li>
 Proven experience in specification writing, vendor coordination, and procurement collaboration.
 </li>
 <li>
 Excellent communication, presentation, and cross-functional coordination skills.
 </li>
 <li>
 Demonstrated ability to manage multiple projects and deliver high-quality outcomes under tight timelines.
 </li>
 </ul>
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in hospitality or F&amp;B design environments with exposure to international standards and multi-brand portfolios.
 </li>
 <li>
 Strong network of regional and international product suppliers and artisans.
 </li>
 <li>
 Proficiency in AutoCAD, SketchUp, and Adobe Creative Suite.
 </li>
 <li>
 Strong aesthetic sensibility, attention to detail, and a deep understanding of brand-driven design.
 </li>
 <li>
 Passion for innovation, craftsmanship, and creating experiences that merge design with storytelling.
 </li>
 </ul>
 
 
</div>

FF&E and CCG Lead Designer

Join Gastronomica ME and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gastronomica ME

ABOUT_COMPANY

Regional CRM & Loyalty Manager

FF&E and CCG Lead Designer