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GAT Airline Ground Support

GAT Airline Ground Support specializes in high-quality ground handling, aircraft catering, cargo handling, and various transportation-related services. With a commitment to safety and performance, their team of over 4,000 professionals operates across 68 locations in the U.S. and Canada. They prioritize character and teamwork in their operations, aiming to deliver an exceptional experience for airlines and passengers alike. GAT is dedicated to achieving operational excellence and fostering strong partnerships within the aviation industry.

<div>
 
 Job Summary
 
 
 
 Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
 </li>
 <li>
 Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival
 </li>
 <li>
 Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software
 </li>
 <li>
 Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas
 </li>
 <li>
 Assist with their personal needs and lifting bags at least 50 lbs.
 </li>
 <li>
 Inspect and verify passenger documentation
 </li>
 <li>
 Direct passengers through Customs, Immigration, and Quarantine
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be at least 18 years of age
 </li>
 <li>
 Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
 </li>
 <li>
 Ability to read, speak, and understand the English language.
 </li>
 <li>
 Ability to stand for long periods of time
 </li>
 <li>
 Able to greet and assist all customers in a prompt, friendly, and courteous manner.
 </li>
 <li>
 Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.
 </li>
 <li>
 Must possess good communication skills and a friendly, outgoing personality.
 </li>
 <li>
 Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
 </li>
 <li>
 Must be able to work nights, weekends, and holidays
 </li>
 </ul>
</div>

Passenger Assistance Agent

<div>
 GAT is seeking dynamic individuals to join its team of aviation professionals.
 
 
 
 Classification:
 
 Full Time, Non-Exempt
 
 
 
 Job Summary
 
 
 
 The Ramp Supervisor will be leading, directing, and coordinating the efforts of ground, line, and cabin service personnel and the timely delivery of all services for airlines as contracted. The Ramp supervisor will take accountability for safety, operation standards, policy implementation, client relations, and financial performance for the ramp operations.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Establishing shift assignments for both fulltime and part-time employees;
 </li>
 <li>
 Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
 </li>
 <li>
 Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
 </li>
 <li>
 Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
 </li>
 <li>
 Responsible for equipment and ensuring its safe and efficient operating status;
 </li>
 <li>
 Conferring with other supervisors and managers to coordinate activities with other departments;
 </li>
 <li>
 Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
 </li>
 <li>
 Ability to comply with attendance/tardiness standards.
 </li>
 <li>
 Able to perform under pressure and within fixed time constraints
 </li>
 <li>
 Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights
 </li>
 <li>
 Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
 </li>
 <li>
 Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
 </li>
 <li>
 Ensure crews are being briefed before flights on positions to take and how flight will work
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
 </li>
 <li>
 Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).
 </li>
 <li>
 A proven track record in supervising a business unit.
 </li>
 <li>
 Experience in operational planning and resource allocation.
 </li>
 <li>
 Working knowledge of GSE maintenance issues.
 </li>
 <li>
 Experience and understanding of commercial issues in aviation.
 </li>
 <li>
 Must have a High School diploma, GED
 </li>
 <li>
 Must be at least 18 years of age
 </li>
 <li>
 Capable of processing information in a timely manner
 </li>
 <li>
 Must have and maintain a Valid Driver's License
 </li>
 <li>
 Able to proficiently speak, read, and write in English
 </li>
 <li>
 Basic computer literacy
 </li>
 <li>
 Previous ramp or airline experience
 </li>
 <li>
 Must successfully complete all training requirements and maintain certifications throughout employment
 </li>
 <li>
 Must clear an FBI fingerprint background check
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
 </li>
 <li>
 Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
 </li>
 <li>
 Must be physically fit to perform the duties of the job
 </li>
 <li>
 Willing to work outside in all types of weather conditions with exposure to loud noises
 
 
 </li>
 </ul>
 
 Specific Working Hours
 
 
 
 <ul>
 <li>
 Must be able and flexible to work variable shifts, weekends, and holiday-specific shifts to be determined
 </li>
 <li>
 Must be able to work extended hours on short notice during non-routine operations
 
 
 </li>
 </ul>
 GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
</div>

Airport Ramp Supervisor

<div>
 GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity.
 
 
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Competitive Pay
 </li>
 <li>
 Flight Benefits
 </li>
 <li>
 Company-provided uniforms
 </li>
 <li>
 Daily pay options
 </li>
 <li>
 Paid training
 </li>
 <li>
 Paid Time Off (PTO)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Opportunities for career advancement into leadership roles and other positions within the company
 
 
 </li>
 </ul>
 
 Position Overview
 
 
 
 As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
 </li>
 <li>
 Announce incoming and outbound flights clearly and accurately.
 </li>
 <li>
 Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed.
 </li>
 <li>
 Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling.
 </li>
 <li>
 Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors.
 </li>
 <li>
 Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking.
 </li>
 <li>
 Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort.
 </li>
 <li>
 Work independently, manage tasks without direct supervision, and consistently meet service standards.
 </li>
 <li>
 Display a professional and positive image, adhering to company grooming and uniform standards at all times.
 </li>
 <li>
 Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be at least 18 years of age.
 </li>
 <li>
 Must have a high school diploma or equivalent (GED)
 </li>
 <li>
 Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
 </li>
 <li>
 Must be able to read, speak, and understand the English language fluently.
 </li>
 <li>
 Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment.
 </li>
 <li>
 Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone.
 </li>
 <li>
 Proficiency with entry-level computer systems and technology to manage flight information and process transactions.
 </li>
 <li>
 Ability to lift and move items weighing between 50-70 lbs. occasionally.
 </li>
 <li>
 Flexibility to work nights, weekends, and holidays as required by operational needs.
 </li>
 <li>
 Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law.
 </li>
 <li>
 Must successfully complete and pass a pre-employment drug test.
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer Statement
 
 
 
 GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.
</div>

Airport Customer Service Agent

GAT is seeking a dynamic, dependable, and capable individual to join its team of aviation professionals.GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental and Vision coverage.
 Classification: Variable Hour, Non-Exempt
 Job Summary: Report directly to the General Manager. The primary day to day purpose and focus of this position is largely dictated on the immediate needs of the company.
 
Job Responsibilities: 
<ul>
<li>Staffing: Work with the General Manager and HR to ensure staffing levels are maintained and to minimize hourly turnover.</li>
<li>Source, screen and interview applicants using the competency-based interview guidelines found in hiring a guide and through the interview process</li>
<li>Review and maintain an applicant tracking system</li>
<li>Assist management team with maintaining staffing</li>
<li>Conduct on-board orientation of new team members. Ensure use, execution, maintenance and administration of the on-boarding process.</li>
<li>Investigate the applicability of out-of-scope. Secure customer's approval on the Daily Out of Scope form</li>
<li>Daily timekeeping monitoring; identifies and resolves exceptions and obtains appropriate approvals prior to closing payroll for the pay period to ensure accuracy</li>
<li>Publish and post memos as requested by management. Maintain a “Read and Initial” communication system and ensure all employees periodically review.</li>
<li>Ensure corporate reports are forwarded to Corporate Headquarters, such as payroll change notices, profile changes</li>
<li>Assist management with recruiting efforts, which includes coordinating advertising mediums, scheduling and/or conducting interviews, processing new hires, and scheduling classes for training and SIDA training, coordinating drug testing and background clearance</li>
<li>Ensure OJI's are properly documented and sent to Corporate Headquarters</li>
<li>Assist with purchasing as directed by management. Ensure purchase orders and/or approvals are obtained as required</li>
<li>Adheres to company policies and procedures</li>
<li>Perform other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Advanced Excellent computer skill</li>
<li>Proficient in Microsoft Word, Excel, and Outlook</li>
<li>Previous Administrative and payroll experience preferred</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear an FBI fingerprint background check and obtain a custom seal</li>
<li>Must pass a pre-employment drug screen</li>
</ul>
Work Environment: 
<ul>
<li>Able to work and focus in a fast-paced environment</li>
<li>Must be detail-oriented</li>
<li>Must always be safety-minded while working</li>
<li>Effectively communicates instructions, policies, and procedures others can follow</li>
<li>Provide positive and constructive feedback</li>
<li>Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Administrative Assistant

GAT is seeking dynamic individuals to join its team of aviation professionals.
 Classification: Full Time, Non-Exempt
 Job Summary
 The Ramp Supervisor will be leading, directing, and coordinating the efforts of ground, line, and cabin service personnel and the timely delivery of all services for airlines as contracted. The Ramp supervisor will take accountability for safety, operation standards, policy implementation, client relations, and financial performance for the ramp operations.
 Job Responsibilities
 <ul>
<li>Establishing shift assignments for both fulltime and part-time employees;</li>
<li>Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment</li>
<li>Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;</li>
<li>Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met</li>
<li>Responsible for equipment and ensuring its safe and efficient operating status;</li>
<li>Conferring with other supervisors and managers to coordinate activities with other departments;</li>
<li>Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;</li>
<li>Ability to comply with attendance/tardiness standards.</li>
<li>Able to perform under pressure and within fixed time constraints</li>
<li>Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights</li>
<li>Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags</li>
<li>Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations</li>
<li>Ensure crews are being briefed before flights on positions to take and how flight will work</li>
<li>Other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel</li>
<li>Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).</li>
<li>A proven track record in supervising a business unit.</li>
<li>Experience in operational planning and resource allocation.</li>
<li>Working knowledge of GSE maintenance issues.</li>
<li>Experience and understanding of commercial issues in aviation.</li>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Capable of processing information in a timely manner</li>
<li>Must have and maintain a Valid Driver's License</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Basic computer literacy</li>
<li>Previous ramp or airline experience</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear an FBI fingerprint background check</li>
</ul>
Physical Requirements
 <ul>
<li>Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time</li>
<li>Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively</li>
<li>Must be physically fit to perform the duties of the job</li>
<li>Willing to work outside in all types of weather conditions with exposure to loud noises</li>
</ul>
Specific Working Hours
 <ul>
<li>Must be able and flexible to work variable shifts, weekends, and holiday-specific shifts to be determined</li>
<li>Must be able to work extended hours on short notice during non-routine operations</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Job Summary
 
Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have fast-paced careers and should be comfortable working in any weather, including rain, snow, and heat. The ideal candidate is capable of working in stressful situations, under rigid time constraints, and potentially interacting with customers.
 Responsibilities for Ramp Agent
 
<ul>
<li>Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport</li>
<li>Maintain on-time connections by guiding aircraft to and from gate positions</li>
<li>Protect baggage and other equipment from damage, loss and weather conditions</li>
<li>Drive and operate ground equipment, such as tugs, cargo carts, service trucks, and belt loaders</li>
<li>Assist with record-keeping and documentation to ensure correct routing of baggage</li>
<li>Adhere to safety guidelines and maintain safe working conditions for yourself and others</li>
<li>Communicate with managers and lead agents to manage daily schedules</li>
<li>Report equipment problems and breakdowns to facilitate fast repairs</li>
</ul>
Requirements
 
<ul>
<li>Must be at least 18 years of age</li>
<li>Able to work in extreme conditions, such as hot and cold weather, as well as small spaces</li>
<li>High school diploma or equivalent, such as successful completion of a GED</li>
<li>Familiarity with basic computer programs to assist with record-keeping and baggage routing</li>
<li>Possess a valid driver's license and have a good driving record</li>
<li>Pass a physical agility test, depending on the airline</li>
<li>Strong teamwork and collaboration skills to help achieve team goals</li>
<li>Excellent verbal and written communication skills, such as email and phone</li>
<li>Flexible schedule allowing work during nights, weekends and holidays</li>
<li>Adaptability to changing priorities and time management skills</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Airport Ramp Agent

Join GAT Airline Ground Support and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GAT Airline Ground Support

About Company

Passenger Assistance Agent

Airport Ramp Supervisor

Airport Customer Service Agent

Passenger Assistance Agent

Administrative Assistant

Airport Ramp Supervisor

Airport Ramp Agent