Urwah Admin

Gathern

<div>Are you passionate about building high-quality software that users love? Gathern is looking for a Quality Assurance Engineer to support the delivery of reliable, high-performing products. In this role, you&rsquo;ll collaborate closely with engineers, product managers, and designers to validate features, report issues, and ensure our apps and services meet the highest quality standards.
You&rsquo;ll contribute to our QA activities across manual and automated testing, participate in Agile ceremonies, and help improve how we test and deliver features. If you're detail-oriented, curious, and eager to grow in a fast-paced environment, this role is for you.
Responsibilities:<ul>
<li>Collaborate with product and engineering teams to test features and report issues clearly and efficiently.</li>
<li>Execute manual test cases and support the development of automated tests across mobile and backend platforms.</li>
<li>Validate features during sprints and contribute to regression and exploratory testing cycles.</li>
<li>Document bugs and test results in Jira with clarity and context.</li>
<li>Participate in sprint planning and backlog grooming to provide a QA perspective.</li>
<li>Support QA team initiatives to improve test coverage and reduce bug leakage.</li>
<li>Use tools like Firebase, Datadog, and Postman to validate backend behavior, error rates, and app stability.</li>
<li>Follow and contribute to QA processes across the product lifecycle.</li>
</ul>Requirements<ul>
<li>
2+ years of experience in software quality assurance or a similar role.</li>
<li>Familiarity with Agile software development and testing practices.</li>
<li>Experience testing mobile applications (iOS and Android) and backend APIs.</li>
<li>Ability to write clear and concise bug reports and test documentation.</li>
<li>Basic understanding of test automation tools and CI/CD pipelines.</li>
<li>Strong attention to detail, problem-solving skills, and a team-first mindset.</li>
<li>Comfortable working in a fast-paced, collaborative environment.</li>
<li>Fluency in Arabic and good command of English.</li>
</ul>
Nice-to-Have Skills:<ul>
<li>
Exposure to automation frameworks (e.g., Appium, Postman, Cypress).</li>
<li>Knowledge of QA metrics and reporting tools.</li>
<li>Familiarity with tools like Jira, GitHub, TestRail, or similar.</li>
<li>ISTQB Foundation Level Certification or similar.</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why Join Gathern?</h3><ul>
<li>Be part of a collaborative and innovative team driving quality excellence.</li>
<li>Work on cutting-edge products with real-world impact.</li>
<li>Enjoy opportunities for professional growth and career advancement.</li></ul></div>

Quality Assurance Engineer (Saudi National Only)

<div><h3 class="jobSectionHeader">JOB PURPOSE: 
Lead governance, risk management, and legal compliance strategies to ensure the organization operates within regulatory frameworks while managing legal risks effectively. 
 
Accountabilities 
Functional:
</h3><ul><li>Key Responsibilities</li>
<li>Oversee governance, risk, and compliance (GRC) frameworks.</li>
<li>Develop and implement legal strategies.</li>
<li>Ensure compliance with corporate policies, contracts, and applicable laws.</li>
<li>Manage legal proceedings, disputes, and corporate governance matters.</li></ul><h3 class="jobSectionHeader">
Striving for Excellence:</h3><ul>
<li>Foster a culture of accountability while ensuring compliance with regulatory requirements.</li>
<li>Establish performance metrics and objectives for teams.</li>
<li>Optimize operational processes and document best practices for consistency.</li>
<li>Manage budgeting processes to align resources with strategic goals.</li>
<li>Oversee governance frameworks to promote accountability and transparency.</li>
<li>Implement reporting mechanisms to track performance and progress.</li>
<li>Ensure compliance with relevant regulations while promoting organizational transparency.</li>
<li>Collaborate effectively with colleagues and contribute to shared team objectives.</li>
<li>Provide regular updates on performance and document any issues or challenges to ensure timely resolution</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, or a related field.</li>
<li>Preferred 8+ years of experience in similar field.</li></ul></div>

Director of GRC & Legal

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

<div>To analyze and optimize performance metrics, ensuring operational goals are met efficiently.
Key Responsibilities :<ul>
<li>
Monitor and manage individual performance KPIs across customer care teams on a daily, weekly, and monthly basis.</li>
<li>Analyze performance data to identify trends, gaps, and root causes, and recommend actionable improvement initiatives.</li>
<li>Assess team needs, ensure proper team composition, and support workforce optimization across shifts and functions.</li>
<li>Design and implement performance enhancement programs, including targeted coaching, continuous training.</li>
<li>Oversee automation and efficiency initiatives by identifying manual tasks and converting them into automated, AI-enabled workflows to boost productivity.</li>
<li>Optimize knowledge base content, self-service flows, and internal tools to increase auto-resolution rates and improve customer experience.</li>
<li>Review and re-engineer customer care processes to eliminate bottlenecks, improve SLA achievement, and reduce repeat tickets.</li>
<li>Conduct deep-dive analysis during performance declines, linking patterns to process gaps, training needs, or system limitations, and propose corrective actions.</li>
<li>Build accurate forecasting models for contact volumes and plan future staffing, tool requirements, and peak-management strategies.</li>
<li>Develop and manage workforce scheduling and shift planning to maximize efficiency while maintaining cost control.</li>
<li>Prepare detailed reports on individual and team performance, highlighting trends, risks, and recommended improvements for leadership visibility.</li>
<li>Ensure compliance with relevant regulations while promoting organizational transparency.</li>
<li>Collaborate effectively with colleagues and contribute to shared team objectives.</li>
<li>Provide regular updates on performance and document any issues or challenges to ensure timely resolution.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, or a related field.</li>
<li>preferred 4 + years of experience in performance management and analysis.</li></ul></div>

Business Operations Performance Lead

<div>About us:
At Gathern, we&rsquo;re not just a platform, we&rsquo;re the homegrown Saudi success story that built and leads the alternative hospitality sector across the Kingdom. As the largest peer-to-peer vacation rental marketplace in Saudi Arabia, Gathern enables travelers to explore the country through authentic stays hosted by local residents while directly supporting Saudi Vision 2030 by boosting tourism, empowering communities, and expanding accommodation supply. 
Backed by our SAR 270 million Series B funding round led by Sanabil Investments (PIF-owned) and valuing Gathern at over SAR 1 billion! We&rsquo;re entering an exciting new chapter of growth, innovation, and regional expansion as we prepare for a future Tadawul listing . 
With 5M+ users , guests from 150+ nationalities , a network of 72,000+ hospitality units , and more than SAR 2 billion paid to 33,000+ Saudi hosts, Gathern stands as one of the fastest-growing tech companies in the Kingdom, holding a 44% national market share and 53% in Riyadh! 
This is your opportunity to join a company that&rsquo;s redefining travel and shaping the future of tourism in Saudi Arabia! 
 
Job Purpose:
Ensure the smooth, compliant, and efficient operation of the Board of Directors and its committees. Act as the primary point of coordination between the Board, Executive Leadership, and shareholders, while maintaining the integrity of corporate governance practices, documentation, and decision-making processes.
Key Responsibilities:
<ul><li>Board Administration: Plan, schedule, and coordinate all Board and committee meetings (Audit, Nomination &amp; Remuneration Committee).</li>
<li>Agenda &amp; Materials: Prepare, review, and distribute meeting agendas, packs, briefing notes, and resolutions in coordination with the CEO and Chairman.</li>
<li>Minutes &amp; Resolutions: Record accurate and compliant minutes, maintain action logs, and ensure resolutions are implemented.</li>
<li>Governance Compliance: Ensure adherence to CMA rules, Saudi Companies Law, and internal governance frameworks; maintain statutory registers.</li>
<li>Disclosure &amp; Records: Oversee secure archiving of board documents, decisions, and communications.</li>
<li>Shareholder Relations: Coordinate General Assembly meetings, prepare shareholder communications, and manage voting/proxy processes.</li>
<li>Director Support: Facilitate onboarding, training, and evaluation of Board members; manage conflict of interest disclosures.</li>
<li>Annual Calendar &amp; Reports: Maintain Board calendar, deadlines, annual self-assessments, and governance reports.</li>
<li>Coordination with the Executive Leadership team: Ensure timely delivery of business reports and presentations from Executive Leadership.</li>
</ul>
Legal Liaison: Work with Legal to ensure proper filings, notarizations, and regulatory submissions.
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Law, Business, Governance, or related field (Master&rsquo;s preferred)</li>
<li>4+ years of experience in corporate governance, and Board Secretary role</li>
<li>Prior work with boards, C-level stakeholders, or Public/Private companies in Saudi Arabia</li>
<li>Strong regulatory and legal awareness .</li></ul></div>

Board Secretary

<div>To ensure accurate and timely financial reporting, supporting the organization&rsquo;s financial integrity.
Responsibilities :<ul>
<li>
Prepare and review journal entries and account reconciliations.
</li><li>Ensure compliance with Zakat, VAT.</li>
</ul><ul><li>Assist in the preparation of financial statements.</li>
<li>Identify and recommend process improvements.</li>
<li>Ensure compliance with relevant regulations while promoting organizational transparency.
</li><li>Collaborate effectively with colleagues and contribute to shared team objectives.
</li><li>Provide regular updates on performance and document any issues or challenges to ensure timely resolution.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Accounting, Finance, or a related field.
</li><li>Preferred 3+ years of experience in accounting.</li>
<li>Minimum of 3 years of experience in financial analysis and reporting.</li>
<li>Holds a recognized IFRS Certificate (International Financial Reporting Standards).</li></ul></div>

Senior Accountant

<div>To manage the development and delivery of assigned products, ensuring alignment with business goals.
Responsibilities :<ul>
<li>
Create and maintain product roadmaps and backlogs.
</li><li>Define and prioritize features.
</li><li>Conduct market research to understand customer needs and industry trends.
</li><li>Monitor product performance and gather user feedback.</li>
<li>Ensure compliance with relevant regulations while promoting organizational transparency.
</li><li>Collaborate effectively with colleagues and contribute to shared team objectives.
</li><li>Provide regular updates on performance and document any issues or challenges to ensure timely resolution.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Engineering, or a related field.
</li><li>Preferred 3+ years of experience in product management.</li></ul></div>

Product Manager

Join Gathern and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.