Qureos Mentor

GBS Dubai

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 Campus: GBS Dubai Campus
 
 
 
 
 Department: Administration/Academics &ndash; IT
 
 
 
 
 Employment Type: Full-Time
 
 
 
 
 
 
 
 
 1. Purpose of the Role
 
 
 
 The IT Lab Coordinator at GBS Dubai Campus will be responsible for the effective operation, maintenance, and compliance of IT and ACCA labs. This role ensures smooth academic delivery, technical readiness, and audit compliance in alignment with Pearson, KHDA, and ACCA CBE requirements. The coordinator supports faculty, students, and institutional audits, while also maintaining secure and industry-relevant lab environments.
 
 
 
 2. Key Responsibilities
 
 
 <ul>
 <li>
 Manage and maintain all IT lab equipment, software licenses, and network configurations.
 </li>
 <li>
 Prepare labs for class sessions, assessments, and workshops in coordination with faculty.
 </li>
 <li>
 Ensure cybersecurity, data privacy, and safe usage protocols across all lab systems.
 </li>
 <li>
 Monitor and maintain ACCA CBE compliance for approved examination centers.
 </li>
 <li>
 Support students and faculty with technical troubleshooting during sessions and assessments.
 </li>
 <li>
 Maintain accurate asset inventory, manage procurement requests, and coordinate with vendors for maintenance and upgrades.
 </li>
 <li>
 Assist with setup and management of AI, Cybersecurity, IoT, and Cloud Computing labs to support academic and micro-credential delivery.
 </li>
 <li>
 Ensure all labs meet compliance standards for Pearson, KHDA, and ACCA audits, maintaining readiness for inspections.
 </li>
 <li>
 Develop and implement preventive maintenance schedules to reduce equipment downtime and misuse.
 </li>
 <li>
 Collaborate with IT, QA, and Academic teams to enhance the digital learning environment and ensure system functionality during exams and workshops.
 </li>
 </ul>
 
 
 3. Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum of 4&ndash;7 years of relevant experience in IT lab coordination, system administration, or educational technology support.
 </li>
 <li>
 Experience with ACCA CBE compliance or Pearson-approved lab management preferred.
 </li>
 <li>
 Knowledge of cybersecurity protocols, system imaging, and educational software setup.
 </li>
 <li>
 Strong troubleshooting, organizational, and technical support skills.
 </li>
 </ul>
 
 
 4. Skills and Competencies
 
 
 <ul>
 <li>
 Proficiency in managing hardware, networking, and software installations.
 </li>
 <li>
 Understanding of AI, Cybersecurity, IoT, and related computing applications.
 </li>
 <li>
 Excellent communication and collaboration skills to support faculty and students.
 </li>
 <li>
 Commitment to institutional compliance, data security, and academic integrity.
 </li>
 <li>
 Ability to manage multiple priorities efficiently under minimal supervision.
 </li>
 </ul>
 
 
 5. Working Conditions
 
 
 
 This is an on-campus, full-time role at GBS Dubai Campus. The position requires availability during class hours, exams, workshops, and audits. Occasional evening or weekend work may be required during examination or audit periods.
 
 
 
 6. Approval
 
 
 
 This position is approved as a strategic necessity to maintain compliance and enhance operational efficiency across IT and ACCA labs at GBS Dubai Campus.
 
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IT Lab Coordinator

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 Job Objective
 
 
 
 &FilledSmallSquare; Student Registration
 
 
 &FilledSmallSquare; Progression &amp; Completion
 
 
 &FilledSmallSquare; Student Request / Customer Services
 
 
 &FilledSmallSquare; Conduct of any Examination
 
 
 &FilledSmallSquare; Student File Management
 
 
 &FilledSmallSquare; Other Administrative duties required
 
 
 
 
 
 
 Operation responsibilities: -
 
 
 
 &FilledSmallSquare; Handling Student Registration
 
 
 ➢ Preparation of student list for new intake students
 
 
 ➢ Coordination with IT team for the creation of GBS student mails
 
 
 ➢ Sending welcome mails to students with their email credentials
 
 
 ➢ Creation of Batches in the system as per the workload allocation / Class Schedule.
 
 
 ➢ Enrolment / Unenrollment of student units in Academia
 
 
 ➢ Notifying IT team on the update of enrolment/ unenrollment of students in Moodle
 
 
 ➢ Short Course student enrolment
 
 
 &FilledSmallSquare; Preparation and Review of Student List for:
 
 
 ➢ PSA Exam
 
 
 ➢ Student Enrolment / Registration
 
 
 ➢ Student Activation in Academia
 
 
 ➢ Student Attendance
 
 
 &FilledSmallSquare; Follow-up pending attendance entry of Student from Faculty
 
 
 &FilledSmallSquare; Closing and Completion of Registration
 
 
 &FilledSmallSquare; Review of Enrolment / Postponement / Deferral / Cancellation
 
 
 &FilledSmallSquare; Review and Register Students for Retake Units and Enrolling students for Retake Units Courses
 
 
 &FilledSmallSquare; Preparation of Class Attendance Sheet
 
 
 &FilledSmallSquare; Review and Re-activate Old PPND / Deferral Students
 
 
 &FilledSmallSquare; Review and Updates of Student Strength
 
 
 &FilledSmallSquare; Preparation of Student Demographic as and when required
 
 
 &FilledSmallSquare; Preparation of KHDA&rsquo;s required data in coordination with Sr. Admin Manager
 
 
 &FilledSmallSquare; Preparation of Pearson Certificates for KHDA attestation
 
 
 &FilledSmallSquare; Preparation and review of Semester Progression and Retention of Students
 
 
 &FilledSmallSquare; Review of Graduating Students and Academic &amp; Admissions Documents
 
 
 &FilledSmallSquare; Review of Pending Students Academic Status &amp; take necessary action
 
 
 &FilledSmallSquare; Student File Management
 
 
 ➢ New
 
 
 o Review of new student files
 
 
 o Auditing of documents
 
 
 o Follow-up missing documents
 
 
 o Updates of documents
 
 
 ➢ Existing
 
 
 o Auditing of documents
 
 
 o Follow-up missing documents
 
 
 &FilledSmallSquare; File Audit Management
 
 
 ➢ Personal Information Updates / Photo
 
 
 ➢ Passport &amp; Visa Updates / Document Expiry
 
 
 ➢ Contact Details (Local &amp; International)
 
 
 &FilledSmallSquare; Student File Scanning and Uploading
 
 
 &FilledSmallSquare; Preparation and Printing of GBS Completion certificates and transcripts
 
 
 &FilledSmallSquare; Preparation of Marks' Transcript upon student request
 
 
 &FilledSmallSquare; Develop and maintain a filing system
 
 
 &FilledSmallSquare; Preparation of student list for Registration to Pearson EOL.
 
 
 &FilledSmallSquare; Compilation and Preparation of Pearson invoices for Finance payment.
 
 
 &FilledSmallSquare; Assist in conduct of all examinations (Diagnostic / PSA / ACCA)
 
 
 &FilledSmallSquare; Class &amp; Attendance Reports
 
 
 &FilledSmallSquare; Handling student request
 
 
 &FilledSmallSquare; Calling students for different purposes
 
 
 &FilledSmallSquare; Coordination with various governing bodies
 
 
 &FilledSmallSquare; Review and calling of Students for the ff:
 
 
 ➢ Missing student documents / details
 
 
 ➢ Retake Units
 
 
 ➢ Postponement / Cancellation / Re-activation
 
 
 ➢ Withdrawal Students
 
 
 ➢ Pending Documents submissions
 
 
 &FilledSmallSquare; Publishing of results
 
 
 &FilledSmallSquare; Assist in the preparation of regularly scheduled reports
 
 
 &FilledSmallSquare; Other Student Administrative duties required
 
 
 
 
 
 
 Key Responsibilities/Duties
 
 
 
 Functional Role:
 
 
 &bull; Student Registration
 
 
 &bull; Progression &amp; Completion
 
 
 &bull; Student Request / Customer Services
 
 
 &bull; Student File Audit
 
 
 &bull; Conduct of Examination
 
 
 
 Job Specifications
 
 
 
 Knowledge/ Skill Area Knowledge Level
 
 
 &squf; Ability to communicate effectively in writing and to prepare written and electronic documents.
 
 
 &squf; Ability to plan, implement, evaluate and report activities conducted
 
 
 &squf; Ability to communicate orally, both in person and by telephone.
 
 
 &squf; Ability to present oneself in an authoritative manner to the students and professional manner to the Faculty members
 
 
 &squf; Ability to be both consistent and flexible as circumstances warrant.
 
 
 &squf; Ability to remain calm and supportive in administrative emergencies and/or crises when provided with appropriate supervision and direction.
 
 
 &squf; Be energetic and have a positive attitude
 
 
 Preferred Qualifications:
 
 
 &squf; A bachelor&rsquo;s degree in any field from an accredited college or university.
 
 
 &squf; Proficient in MS Office (Excel, Word, PowerPoint) and other office applications
 
 
 &squf; Familiar with IT Systems (for data management and reporting purposes)
 
 
 &squf; Excellent communication skills to address student queries (both in person and email queries)
 
 
 &squf; Candidates with experience in Academic Institutions (in the similar role) &ndash; Essential
 
 
 &squf; Good collaborator and team player.
 
 
 
 
 
 Preferred Experience:
 
 
 &squf; 3 to 5 yrs. of experience in the same field
 
</div>

Administrative Officer

Join GBS Dubai and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GBS Dubai

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IT Lab Coordinator

Administrative Officer