Urwah Admin

GCG Enterprise Solutions

<div>Company Description 
Established in 1982, The Digital Imaging &amp; Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
By embracing the printing industry&rsquo;s phenomenal digital transformation over the years, &lsquo;GCG-DDS&rsquo; developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client&rsquo;s businesses.
Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG&rsquo;s holding company &ndash; The Ghobash Group.
Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE 
Job Description 
<ul><li>
The Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging Products at the customer site.</li><li>
Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.</li><li>
Attend the Service Calls within committed Response Time.</li><li>
Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge &amp; Operators to enable necessary action and recommendations to customers</li><li>
Maintain Good Rapport with the IT Administrators, Machine In-charge &amp; Operators.</li><li>
Write technical reports, recording any customer complaints and forwarding to the responsible department.</li><li>
Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.</li><li>
Ordering of spare parts when required and Follow up on the Pending Calls for Spares.</li><li>
Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.</li><li>
Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.</li><li>
Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.</li></ul> 

Qualifications 
<ul><li>
Bachelor's Degree in IT or Equivalent</li></ul></div>

Service Engineer

<div>
 Established in 1982, The Digital Imaging &amp; Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
 
 
 By embracing the printing industry&rsquo;s phenomenal digital transformation over the years, &lsquo;GCG-DDS&rsquo; developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client&rsquo;s businesses.
 
 
 Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG&rsquo;s holding company &ndash; The Ghobash Group.
 
 
 Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 To serve as the initial point&hyphen;of&hyphen;contact for troubleshooting Servers, desktops, software, network, and monitoring service availability for our customers.
 </li>
 <li>
 Responsible for managing backups, antivirus, installation of Microsoft Patches, User, and mailbox creation, Password reset, and supporting connectivity.
 </li>
 <li>
 Installation &amp; troubleshoot the issues related to Server Operating System.
 </li>
 <li>
 Excellent Installation &amp; Troubleshooting knowledge on MS Windows 7, 8, 8.1 &amp; 10 operating system.
 </li>
 <li>
 Troubleshoot the issues related to desktop, laptops, printers, and Microsoft Office applications.
 </li>
 <li>
 Respond and diagnose problems through discussion with users and supervisor.
 </li>
 <li>
 Work closely with L2 team in Managing the Network, VMWare, and Hyper&hyphen;V Infrastructure.
 </li>
 <li>
 Build, deploy and maintain standard Windows updates and application installation packages.
 </li>
 <li>
 Monitor and manage the backups &amp; Antivirus.
 </li>
 <li>
 Monitor customer&rsquo;s IT infrastructure, connectivity, and availability.
 </li>
 <li>
 Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications.
 </li>
 <li>
 Strong troubleshooting knowledge of Outlook &amp; O365 suites, O365 Management Portal.
 </li>
 <li>
 Hands on troubleshooting knowledge of LAN/WAN issues.
 </li>
 <li>
 Troubleshoot and Manage the CCTV, DVR &amp; Time Attendance Machine.
 </li>
 <li>
 Knowledge on Biometric, Access Control, Backups, Video Conferencing, etc.
 </li>
 <li>
 Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise.
 </li>
 <li>
 On a scheduled rotation, provide off&hyphen;hours emergency coverage for evenings, weekends and holidays.
 </li>
 <li>
 Other duties and responsibilities as assigned based on business needs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree (or equivalent) in Computer Science.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Microsoft Certified System Engineer (MCSE) &amp; (CCNA) is Mandatory.
 </li>
 <li>
 Basic network trouble shooting.
 </li>
 <li>
 General understanding of ITIL Process.
 </li>
 <li>
 Excellent customer service skills, including verbal and written communication skills.
 </li>
 <li>
 Excellent organizational and troubleshooting skills.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum of 5 years of Desktop and Server support experience.
 </li>
 <li>
 Experience providing customer support for server application software in a multi&hyphen;site enterprise.
 
 
 </li>
 </ul>
 
 Attributes And Behaviours
 
 
 
 <ul>
 <li>
 Able to handle multiple tasks in a fast&hyphen;paced environment.
 </li>
 <li>
 Ability to create and maintain positive and professional business relationships with both internal associates.
 </li>
 <li>
 Proven diagnostic problem solving and solution development capabilities required.
 </li>
 <li>
 Fluency in English language.
 </li>
 </ul>
</div>

IT Technical Support Engineer

<div>Company Description 
Established in 1982, The Digital Imaging &amp; Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market.
By embracing the printing industry&rsquo;s phenomenal digital transformation over the years, &lsquo;GCG-DDS&rsquo; developed a natural proclivity for new technologies and gained an enviable reputation for its expertise in integrating digital enterprise solutions of all kinds into their client&rsquo;s businesses.
Keen to take a market leadership position, GCG-DDS has made the strategic decision to expand its horizons into two focused areas of operation with each carrying a new corporate identity under the umbrella of GCG&rsquo;s holding company &ndash; The Ghobash Group.
Now known as GCG ENTERPRISE SOLUTIONS, the company focuses on Enterprise Information Management, Digital Transformation, and Interactive Smart Solutions, and guides our clients with the most comprehensive portfolio of business information management technology in the UAE 
Job Description 
To drive sales and manage relationships with enterprise-level clients, aligning solutions with their business objectives.<ul><li>
Client Management: Cultivate and maintain relationships with enterprise clients.</li><li>
Sales Strategies: Develop and execute plans to achieve sales targets and expand customer base.</li><li>
Market Analysis: Stay informed on market trends to identify new sales opportunities.</li><li>
Product Knowledge: Maintain deep knowledge of products for effective positioning.</li><li>
Collaboration: Work with product, marketing, and service teams to ensure customer satisfaction.</li><li>
Revenue Growth: Directly contribute to the company's revenue growth by meeting/exceeding sales goals.</li><li>
Strategic Input: Provide market feedback for product development and innovation.</li><li>
Expansion: Assist in expanding into new markets or product offerings.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Marketing, Communications, or related field.</li><li>
Master&rsquo;s Degree (optional): An MBA or relevant graduate degree may be preferred.</li></ul> 

Additional Information 
<ul><li>
Strategic Selling: Consultative selling approach for long-term client relationships.</li><li>
Communication: Excellent communication and presentation skills.</li><li>
Negotiation: Strong skills in closing deals with favorable terms.</li><li>
Problem-Solving: Aptitude for addressing client concerns and solutions.</li><li>
Industry Certifications: CSP or technology certifications in enterprise solutions.</li><li>
Sales Training Programs: Formal methodologies training like SPIN Selling or Challenger Sales.</li></ul>
Experience Requirements:<ul><li>
At least 10+ years sales or account management experience, preferably in enterprise solutions or IT.</li><li>
Proven record of over-achieving sales quotas.</li><li>
Experience in low-code/no-code solutions, Enterprise Content Management (ECM), and Business Process Management (BPM).</li></ul>
Attributes and Behaviours:<ul><li>
Build and maintain strong customer relationships.</li><li>
Partner with internal teams to align on client needs and company goals.</li><li>
Additionally, fluency in Arabic is a crucial requirement for this role, as the individual will be interacting extensively with government entities.</li></ul></div>

Sales Manager (Enterprise Solutions)

Join GCG Enterprise Solutions and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GCG Enterprise Solutions

ABOUT_COMPANY

Service Engineer

IT Technical Support Engineer

Sales Manager (Enterprise Solutions)