Urwah Admin

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Virtual Office (Tamil Nadu)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108693</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Description</div><div>
We're looking for a team player, go-getter with ambition, with focus and strong understanding of IT</div><div>
controls. The Senior Analyst, Internal audit, based in India, will work to promote Genesys&rsquo; Sarbanes-Oxley</div><div>
(SOX) compliance efforts. This is an individual contributor role.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Assists and supports the organization with initial compliance with and ongoing preparation, testing, and monitoring of conformance to requirements of Sarbanes- Oxley legislation</div></li><li><div>
Assist in SOX planning, scoping, and risk assessment for IT applications with close collaboration with business process owners and external auditors</div></li><li><div>
Conduct IT applications walkthroughs and controls testing according to established audit standards</div></li><li><div>
Develop high-quality process narrative for in scope applications and audit testing documentation.</div></li><li><div>
Evaluate audit findings and coordinate remediation of activities</div></li><li><div>
May be responsible for providing guidance, coaching and training to other employees within job area. May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product.</div></li><li><div>
Enhances relationships and networks with senior internal/external partners who are not familiar with their business area's subject matter, often requiring persuasion or clear</div><div>
explanation of data and concepts. Adapts style to differing audiences and often advises others on difficult matters.</div></li></ul><div></div><div>
Requirements:</div><ul><li><div>
B. Tech (C.Sc) or BSc IT</div></li><li><div>
2+ years of IT audit experience</div></li><li><div>
Experience on Control testing of IT Managed Application Controls (ITAC), IT General Controls (ITGC) and Business Process controls</div></li><li><div>
CISA, CISM, CISSP, ISO certification would be an added advantage</div></li><li><div>
Experience on functional testing, Control Gaps analysis and SDLC reviews</div></li><li><div>
Strong analytical and problem-solving skills</div></li><li><div>
Proficiency in MS Excel, Word and PowerPoint</div></li><li><div>
Ability to handle multiple priorities and deadlines, with high standards for quality, accuracy and attention to detail</div></li><li><div>
Ability to work independently and as a member of the team in a fast-paced environment</div></li><li><div>
Strong written and verbal communication skills</div></li></ul><div></div><div>
#LI-Remote</div><div>
#LI-GR1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Analyst, IT SOX

<div></div><div><div><div><div><div><div>locations</div><div>
Hyderabad (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 15 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108538</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
The Conversational AI group are seeking a Staff AI/ML Engineer to join the team and drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.</div><div></div><div>
This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we&rsquo;d love to hear from you.</div><div></div><div>
What You Will Do:</div><ul><li>Lead innovation and strategy: design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions.</li><li> Architect and develop: maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation.</li><li>Drive technical vision: shape and deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions.</li><li>Project leadership: manage major technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review.</li><li>Mentor and guide: provide technical coaching and training to engineers across the organization, explaining complex AI concepts to stakeholders at all levels.</li><li>Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions.</li></ul><div></div><div>
What We're Looking For:</div><div></div><ul><li>Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognize there are many diverse paths into software careers.</li><li>8+ years of software engineering experience with demonstrated expertise in AI/ML systems</li><li>Deep expertise in conversational AI, NLP, and dialogue systems with proven track record of delivering production systems.</li><li>Strong software engineering fundamentals including system design, data structures, algorithms, and software architecture.</li><li>Experience leading complex technical projects and managing technical deliverables.</li><li>Excellent communication skills with the ability to influence and explain complex concepts across organizational levels.</li><li>Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.</li><li>Independent judgment in developing novel approaches to challenging AI problems.</li></ul><div></div><div>
Desirable Experience or an Interest in Learning:</div><ul><li>Experience with Large Language Models (LLMs) and their application in conversational systems. Hand-on experience with fine-tuning, and prompt engineering.</li><li>Knowledge of multi-agent systems/frameworks and agentic AI architectures.</li><li>Familiarity with voice AI technologies and multimodal conversational interfaces.</li><li>Experience with MLOps and deploying AI systems at scale.</li><li>Background in reinforcement learning for dialogue optimization.</li><li>Understanding of enterprise AI governance and responsible AI practices.</li><li>Interest in emerging areas like tool-using AI agents and autonomous decision-making systems.</li><li>Experience with cloud platforms (particularly AWS) and AI/ML technologies.</li><li>Experience with vector databases and retrieval-augmented generation (RAG).</li><li>Contributions to open-source AI projects, research publications, or patents in AI/ML.</li></ul><div></div><div>
If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team.</div><div></div><div>
#LI-GR1<br>
#LI-Hybrid</div><div></div><div><br>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Staff AI/ML Engineer (Software Development)

<div></div><div><div><div><div><div><div>locations</div><div>
Hyderabad (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 9 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108604</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Senior Data Engineer (Conversational AI)<br>
Department &amp; Team: Conversational AI, Language Engineering<br>
Location: Hyderabad, India (flexible)</div><div></div><div>
Summary:</div><div>
About the Conversational AI Team<br>
At Genesys, we believe that exceptional customer experiences are built on the foundation of intelligent, empathetic technology. Our Conversational AI team is at the forefront of this revolution, developing cutting-edge language technologies that power millions of customer interactions daily. They span detecting intents and entities, finding information and answering questions, summarizing, and naturally guiding conversations, all across a wide range of languages and channels.</div><div></div><div>
About the Role<br>
We are seeking a Senior Data Engineer to serve as a technical force multiplier for our Language Engineering team. You will architect and build the tooling, automation frameworks, and end-to-end evaluation systems that enable our team to thoroughly and efficiently assess conversational AI capabilities built by our engineering teams. This role combines deep technical expertise in data engineering with specialized knowledge of language technologies and AI/ML systems. Your work will directly impact how we measure success and drive improvements in our AI systems.</div><div></div><div>
Key Responsibilities<br>
<ul><li>Collaborate with computational linguists, AI/ML researchers, and product teams to translate research requirements into scalable technical solutions</li><li>Design and implement automated benchmarking infrastructure for conversational AI evaluation across a range of features, modalities, and languages</li><li>Create intuitive tooling, APIs, and basic frontend interfaces (e.g. internal dashboards) that enable team members to easily configure, execute, and analyse complex benchmarking scenarios</li><li>Establish automated reporting and visualization capabilities that make evaluation results accessible to stakeholders</li><li>Build and implement robust data storage solutions supporting diverse language data types (text, speech, structured annotations) across multiple locales</li><li>Champion automation-first practices while mentoring team members on tooling, code quality, and engineering standards</li></ul></div><div></div><div>
Required Qualifications<br>
<ul><li>Bachelor's degree in Computer Science, Data Science, Computational Linguistics, Human Language Technology, or a related field</li><li>3+ years of experience building software tooling, data pipelines and evaluation systems</li><li>Advanced Python skills with expertise in data management, analysis, and visualization libraries (pandas, NumPy, matplotlib, plotly)</li><li>Hands-on expertise architecting CI/CD pipelines, managing Git workflows, and deploying AWS infrastructure.</li><li>Demonstrated experience owning technical projects end-to-end.</li><li>Comfortable working in a fast paced, highly collaborative, dynamic work environment.</li></ul></div><div></div><div>
Preferred Background<br>
<ul><li>MS or Advanced degree in Computer Science, Data Science, Computational Linguistics, Human Language Technology, or a related field</li><li>Professional experience in NLP and data science</li><li>Understanding of LLM fundamentals (tokenization, context windows, model behavior including reasoning, factual accuracy, and response quality evaluation)</li><li>Familiarity with quantitative evaluation metrics and standardized benchmarking frameworks for language models</li><li>Strong understanding of scalable system design and APIs with experience contributing to technical architecture decisions</li><li>Experience developing simple web-based dashboards (e.g., using React or Python-based frameworks) is a plus</li><li>Enthusiasm for fostering supportive team dynamics in a global, multicultural environment</li></ul></div><div></div><div>
LI-GR1</div><div>
#LI-Hybrid</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Data Engineer (Conversational AI)

Join Genesys and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Genesys

ABOUT_COMPANY

Analyst, IT SOX

Staff AI/ML Engineer (Software Development)

Senior Data Engineer (Conversational AI)