Urwah Admin

Genesys

Genesys is a leader in omnichannel customer experience and contact center solutions, serving over 10,000 companies in more than 100 countries. The company offers AI-powered platforms that enhance customer engagement through personalized experiences, intelligent automation, and workforce management. Genesys aims to optimize customer journeys and improve operational efficiency for businesses across various industries, including banking, healthcare, retail, and government.

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 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
 
 
 We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North Africa. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Account Executives to execute targeted account strategies.
 
 
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 <li>
 Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
 </li>
 <li>
 Identify, research, and engage key decision-makers within enterprise and mid-market organizations
 </li>
 <li>
 Partner closely with Account Executives to execute account-based strategies and develop territories
 </li>
 <li>
 Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
 </li>
 <li>
 Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges
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 <li>
 Consistently generate qualified pipeline aligned with regional revenue goals
 </li>
 <li>
 Maintain accurate activity tracking, pipeline management, and reporting in Salesforce
 </li>
 <li>
 Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.
 
 
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 3&ndash;5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
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 Fluent in French (essential) and professional proficiency in English
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 Strong understanding of North African markets and business culture
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 Proven track record in outbound prospecting and pipeline generation
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 Comfortable engaging mid- to senior-level stakeholders in complex organizations
 </li>
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 Excellent communication, organizational, and time-management skills
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 Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus
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 Currently based in the UAE
 
 
 </li>
 </ul>
 
 Why Genesys
 
 
 
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 Join a global leader in customer experience and cloud technology
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 Be part of a high-growth region with strong market potential
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 Competitive compensation with performance-based incentives
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 Clear career progression within an international sales organization
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 Collaborative, diverse, and inclusive team environment
 
 
 </li>
 </ul>
 If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
 About Genesys:
 
 
 
 Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
 
 
 
 Reasonable Accommodations:
 
 
 
 If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
 
 
 You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
 
 
 This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.
 
 
 
 Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
 
 Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 
 
 
</div>

Senior Business Development Representative - French Speaker

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 30+ Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110593</div></div></div></div></div></div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solutions Consultant
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach. 
What You&rsquo;ll Be Responsible For
Discovery &amp; Outcome Alignment<ul><li>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</li><li>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</li><li>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</li><li>
Help customers understand the organizational and operational impact of modernizing customer experience</li></ul>
Solution Design &amp; Advisory<ul><li>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</li><li>
Balance innovation with feasibility, scalability, and long-term sustainability</li><li>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</li><li>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</li></ul>
Demonstrations &amp; Value Communication<ul><li>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</li><li>
Excellent in story telling and lead in value selling approach</li><li>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</li><li>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</li><li>
Experienced soft skills and objection handling.</li><li>
Articulate business value and differentiation in the context of customer needs</li></ul>
Supporting Complex Sales Cycles<ul><li>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</li><li>
Lead or contribute to RFx responses, proposals, and customer presentations</li><li>
Guide customers through evaluation and decision-making processes</li><li>
Lead virtual or on-site workshops to build alignment and confidence</li><li>
Building business cases / ROI models</li><li>
Quantifying value (cost reduction, containment, CSAT impact)</li><li>
Partnering with Value Consultants (or doing it themselves)</li></ul>
Technical Validation &amp; Integration Advisory<ul><li>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</li><li>
Advise on APIs, integrations, data flows, security, and interoperability</li><li>
Address feasibility, risk, and technical adoption considerations</li><li>
Support use cases involving AI, automation, analytics, and digital engagement</li><li>
Coordinate with SME, partners and Product Team.</li></ul>
Innovation &amp; Thought Leadership<ul><li>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</li><li>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</li><li>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</li></ul>
Team Collaboration &amp; Leadership<ul><li>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</li><li>
Lead or contribute to virtual deal teams on complex opportunities</li><li>
Share knowledge, mentor peers, and contribute to team best practices</li><li>
Operate with a high degree of autonomy while managing multiple priorities</li><li>
Co-selling and co-designing solutions</li></ul>
What We&rsquo;re Looking For
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.
Required Experience<ul><li>
Excellent communication &amp; presentation skills in both Arabic and English</li><li>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</li><li>
Experience supporting enterprise or complex SaaS / cloud evaluations</li><li>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</li><li>
Solid technical foundation across networking, security, and software systems</li><li>
Proven ability to communicate effectively with both business and technical audiences</li><li>
Experience collaborating across sales, product, and delivery teams</li><li>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</li><li>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</li></ul>
Preferred Experience<ul><li>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</li><li>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</li><li>
Hands on Demo, POC is a plus.</li><li>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</li><li>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</li><li>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</li><li>
Strong workshop facilitation, presentation, and stakeholder management skills</li><li>
Familiarity with CcaaS ecosystem</li><li>
Experience working with system integrators, partners, or BPO providers</li><li>
Leading competitive differentiation conversations</li><li>
Experience with cloud migration strategies &amp; Change management considerations</li></ul>
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</div></div></div>

Senior Solution Consultant

Join Genesys and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Genesys

About Company

Senior Business Development Representative - French Speaker

Senior Solution Consultant