Urwah Admin

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Chennai (Flexible)</div><div>
Bangalore (Flexible)</div><div>
Hyderabad (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108916</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
We are seeking a Sr. AI Governance Specialist to extend our Data Governance team and lead governance across AI, data, and knowledge assets. This role ensures that our AI services, models, and applications are developed and deployed in alignment with enterprise governance frameworks, regulatory requirements, and ethical standards.</div><div></div><div>
As AI becomes increasingly embedded in enterprise operations, you will play a critical role in establishing trust, accountability, and compliance for our AI solutions. You will work closely with data governance, legal, compliance, security, and AI engineering teams to ensure that enterprise AI use cases are transparent, auditable, and responsible.</div><div></div><div>
About the Team:</div><div>
The Data, Analytics &amp; AI team is a central team comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, AI, and Data Governance practices. This team serves the enterprise that includes sales, finance, marketing, customer success, product and more. The team serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more.</div><div></div><div>
Key Responsibilities</div><div>
AI Governance &amp; Policy</div><ul><li>
Define and implement AI governance frameworks, building on existing enterprise data governance policies.</li><li>
Establish guidelines and controls for responsible AI development, deployment, and monitoring (e.g., fairness, transparency, accountability).</li><li>
Drive adoption of compliance and privacy standards in AI initiatives (GDPR, CCPA, HIPAA, and industry-specific regulations).</li><li>
Develop policies for data usage, model training, knowledge orchestration, and LLM customization to ensure compliance and ethical use.</li><li>
Implement frameworks for AI audits, monitoring, and explainability to meet regulatory and enterprise needs.</li><li>
Partner with security and compliance teams to integrate privacy and security into AI workflows.</li><li>
Maintain awareness of emerging regulations and industry best practices for AI governance.</li><li>
Collaborate with AI platform engineers and data scientists to embed governance into AI workflows (model lifecycle, data usage, RAG services).</li><li>
Work with application teams to ensure AI solutions meet enterprise governance and compliance requirements before deployment.</li><li>
Provide training and guidance for business and technical teams on responsible AI practices and governance standards.</li><li>
Define and track key governance metrics (e.g., model transparency, compliance adherence, bias detection, audit readiness).</li><li>
Support the development of certification and approval processes for AI models and services.</li></ul><div></div><div>
Qualifications:</div><div></div><div>
Required</div><ul><li>
Bachelor&rsquo;s degree in Data Science, Computer Science, Information Systems, Law, or a related field.</li><li>
5+ years of experience in data governance, compliance, or risk management, with exposure to AI/ML systems.</li><li>
Strong knowledge of data privacy and compliance regulations (GDPR, CCPA, HIPAA, SOC2, etc.).</li><li>
Familiarity with AI/ML concepts (model lifecycle, training data, embeddings, vector stores, RAG).</li><li>
Proven experience working with governance frameworks in enterprise settings.</li><li>
Excellent communication skills to articulate governance requirements to both technical and non-technical stakeholders.</li></ul><div></div><div>
Preferred</div><ul><li>
Prior experience in AI governance, responsible AI, or ethical AI initiatives.</li><li>
Understanding of explainable AI (XAI), bias detection, and model interpretability frameworks.</li><li>
Familiarity with MLOps and data governance tooling (e.g., Collibra, Alation, Immuta, MLflow, Model Cards).</li><li>
Experience partnering with legal, compliance, and audit teams in highly regulated industries.</li><li>
Strong track record of policy development and adoption in complex enterprises.</li></ul><div></div><div>
#LI-Remote</div><div></div><div>
#LI-GR1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Sr. AI Governance Specialist

<div></div><div><div><div><div><div><div>locations</div><div>
Virtual Office (Tamil Nadu)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108866</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Summary</div><div>
We are seeking a Sr. Cloud Platform Engineer to lead the design, development, and delivery our AI Services platform and framework, enabling enterprise-grade AI services and self-service capabilities across the organization. This role is critical to establishing the foundational platform layer that powers AI applications and services at scale. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means becoming part of a global team that is redefining how companies engage with their customers while ensuring that AI is built responsibly, securely, and for long-term enterprise success.</div><div></div><div>
About the Team</div><div>
The Data &amp; AI Platform team is a central group comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, AI, and Data Governance practices. This team serves the enterprise, including sales, finance, marketing, customer success, product, and more. It acts as a core conduit and partner to operational systems that run the business, such as Salesforce and Workday.</div><div></div><div>
Key Responsibilities</div><ul><li> Design and Develop Cloud Solutions: Architect and implement robust, scalable, and secure cloud-based applications and services on AWS.</li><li> Containerization &amp; Deployment: Create, manage, and optimize containerized workloads using Terraform, Docker and Kubernetes to support CI/CD pipelines and production scalability.</li><li> API &amp; Event-Driven Development: Build and maintain asynchronous and synchronous APIs, event streams, and messaging integrations to enable distributed system communication.</li><li> AI/ML Integration: Develop and integrate AI and ML capabilities using vector databases, Jupyter Notebooks, and SageMaker. Collaborate with data scientists to operationalize models.</li><li> Data Management: Design and manage data storage solutions using relational databases (SQL), NoSQL systems, and object stores (such as AWS S3).</li><li> Software Quality &amp; Version Control: Apply software development best practices, including test-driven development (TDD), automated testing, and version control using GitHub.</li><li> Monitoring &amp; Observability: Implement and maintain event-driven observability solutions, including metrics, logging, and alerting systems for performance and reliability.</li><li> Collaboration &amp; Documentation: Work cross-functionally with engineering, data science, and DevOps teams. Maintain clear technical documentation and design specifications.</li></ul><div></div><div>
Required Qualifications</div><ul><li> Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Software Engineering, or related field</li><li> Proven 5+ Years of experience designing and building scalable, distributed platforms (microservices, event-driven systems, APIs).</li><li> Expertise in cloud platforms (AWS) and container orchestration (Kubernetes, Docker)</li><li> Hands-on experience with AI platforms such as ChatGPT, AWS Q, or similar</li><li> Strong programming and automation skills using Python</li><li> Experience with MLOps and AI service delivery (model serving, pipelines, monitoring)</li><li> Familiarity with enterprise security, compliance, and governance frameworks</li></ul><div>
#LI-GR1</div><div>
#LI-Remote</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Sr. Cloud Platform Engineer

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai, United Arab Emirates</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 2 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108726</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
We are looking for a Senior Manager, Partner Sales &ndash; META who will lead the partner strategy across the Middle East, Africa, and Turkey. This role is opened for the candidates based in Dubai, UAE or Riyad, Saudi Arabia. This role will expand and accelerate Genesys&rsquo; presence in the region through a robust ecosystem of partners, ensuring revenue growth and customer success via an indirect sales model.</div><div></div><div>
What You&rsquo;ll Do</div><ul><li><div>
Define and execute the META partner sales strategy aligned to EMEA objectives.</div></li><li><div>
Drive partner-led revenue growth and achieve assigned targets.</div></li><li><div>
Recruit, enable, and scale partners including GSIs, regional SIs, VARs, and distributors.</div></li><li><div>
Build joint go-to-market and pipeline initiatives with partners.</div></li><li><div>
Lead and develop a high-performing partner sales team.</div></li><li><div>
Collaborate with sales, marketing, customer success, and product teams to deliver customer outcomes.</div></li><li><div>
Represent Genesys at partner and industry events across the region.</div></li><li><div>
Govern partner performance with clear metrics, forecasting, and reporting.</div></li></ul><div></div><div>
What You&rsquo;ll Bring</div><ul><li><div>
10+ years&rsquo; experience in enterprise software or cloud sales with a strong channel focus.</div></li><li><div>
Proven success building and managing partner ecosystems in META or similar regions.</div></li><li><div>
Deep understanding of SaaS and cloud business models; experience in CX or adjacent industries preferred.</div></li><li><div>
Strong leadership and people management skills in a matrix environment.</div></li><li><div>
Track record of exceeding revenue targets through partners.</div></li><li><div>
Executive presence, strong communication skills, and fluency in English; Arabic language is a plus.</div></li><li><div>
Ability to travel extensively across the region.</div></li></ul><div></div><div>
Why Genesys?</div><ul><li><div>
Recognized global leader in cloud customer experience and contact center solutions.</div></li><li><div>
Collaborative, high-growth culture with strong career development opportunities.</div></li><li><div>
Competitive compensation, performance incentives, and comprehensive benefits.</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Manager, Partner Sales - META (Middle East, Africa & Turkey)

<div></div><div><div><div><div><div><div>locations</div><div>
Hyderabad (Flexible)</div><div>
Hyderabad, India</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 3 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108541</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Senior Software Engineer - AI/ML</div><div>
Department &amp; Team: AI Group, Conversational AI</div><div></div><div>
Description:</div><div>
The Conversational AI group are seeking a Senior Software Engineer to join the team and help drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale (reaching over 7,500 organizations in 100+ countries). This role offers the opportunity to shape the future of our AI capabilities while leading complex technical initiatives that will shape our journey towards Agentic AI. You'll work at the intersection of cutting-edge AI research and practical implementation, delivering solutions that have a significant organizational impact. You will collaborate closely with UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.</div><div></div><div>
This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents. And a great opportunity to work at the intersection of software engineering and AI research. If you are passionate about building next-generation AI applications and have a strong background in software engineering, distributed systems, and AI development, we&rsquo;d love to hear from you.</div><div></div><div>
What You Will Do:</div><ul><li>Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities, contributing to organizational growth through creative technical solutions.</li><li>Develop, maintain, enhance, and evolve our Virtual Agents engine, applying advanced AI/ML concepts to solve extremely complex problems in natural language understanding and generation.</li><li>Help deliver our roadmap toward Agentic AI, translating cutting-edge research into practical and scalable solutions.</li><li>Own technical initiatives involving cross-functional teams, delegating work effectively while maintaining high standards through technical review.</li><li>Influence and collaborate: work closely with product teams, customers, and vendors to translate business requirements into innovative technical solutions.</li></ul><div></div><div>
What We're Looking For:</div><ul><li>Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.</li></ul><div>
- 5+ years of software engineering experience with demonstrated expertise in AI/ML systems (advanced degrees may reduce requirement by 2-4 years).</div><ul><li>Deep expertise in conversational AI, NLP, and dialogue systems with proven track record of delivering production systems.</li><li>Strong software engineering fundamentals including system design, data structures, algorithms, and software architecture.</li><li>Experience in working on complex technical projects and delivering technical outcomes.</li><li>Excellent communication skills with the ability to influence and explain complex concepts across organizational levels.</li><li>Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.</li><li>Independent judgment in developing novel approaches to challenging AI problems.</li></ul><div></div><div>
Desirable Experience or an Interest in Learning:</div><ul><li>Experience with Large Language Models (LLMs) and their application in conversational systems. Hand-on experience with fine-tuning, and prompt engineering.</li><li>Knowledge of multi-agent systems/frameworks and agentic AI architectures.</li><li>Familiarity with voice AI technologies and multimodal conversational interfaces.</li><li>Experience with MLOps and deploying AI systems at scale.</li><li>Background in reinforcement learning for dialogue optimization.</li><li>Understanding of enterprise AI governance and responsible AI practices.</li><li>Interest in emerging areas like tool-using AI agents and autonomous decision-making systems.</li><li>Experience with cloud platforms (particularly AWS) and AI/ML technologies.</li><li>Experience with vector databases and retrieval-augmented generation (RAG).</li><li>Contributions to open-source AI projects, research publications, or patents in AI/ML.</li></ul><div></div><div>
If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team!</div><div></div><div>
#LI-Hybrid</div><div>
#LI-GR1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Software Development Engineer - AI

Join Genesys and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Genesys

ABOUT_COMPANY

Sr. AI Governance Specialist

Sr. Cloud Platform Engineer

Senior Manager, Partner Sales - META (Middle East, Africa & Turkey)

Senior Software Development Engineer - AI