Urwah Admin

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110593</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><b>
Senior Solutions Consultant</b></div><div>
As a <b>Senior Solutions Consultant</b>, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.</div><div>
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.</div><div></div><div><b><br>
What You&rsquo;ll Be Responsible For</b></div><div></div><div><b>
Discovery &amp; Outcome Alignment</b></div><ul><li><div>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</div></li><li><div>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</div></li><li><div>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</div></li><li><div>
Help customers understand the organizational and operational impact of modernizing customer experience</div></li></ul><div></div><div><b>
Solution Design &amp; Advisory</b></div><ul><li><div>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</div></li><li><div>
Balance innovation with feasibility, scalability, and long-term sustainability</div></li><li><div>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</div></li><li><div>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</div></li></ul><div></div><div><b>
Demonstrations &amp; Value Communication</b></div><ul><li><div>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</div></li><li><div>
Excellent in story telling and lead in value selling approach</div></li><li><div>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</div></li><li><div>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</div></li><li><div>
Experienced soft skills and objection handling.</div></li><li><div>
Articulate business value and differentiation in the context of customer needs</div></li></ul><div></div><div><b>
Supporting Complex Sales Cycles</b></div><ul><li><div>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</div></li><li><div>
Lead or contribute to RFx responses, proposals, and customer presentations</div></li><li><div>
Guide customers through evaluation and decision-making processes</div></li><li><div>
Lead virtual or on-site workshops to build alignment and confidence</div></li><li><div>
Building business cases / ROI models</div></li><li><div>
Quantifying value (cost reduction, containment, CSAT impact)</div></li><li><div>
Partnering with Value Consultants (or doing it themselves)</div></li></ul><div></div><div><b>
Technical Validation &amp; Integration Advisory</b></div><ul><li><div>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</div></li><li><div>
Advise on APIs, integrations, data flows, security, and interoperability</div></li><li><div>
Address feasibility, risk, and technical adoption considerations</div></li><li><div>
Support use cases involving AI, automation, analytics, and digital engagement</div></li><li><div>
Coordinate with SME, partners and Product Team.</div></li></ul><div></div><div><b>
Innovation &amp; Thought Leadership</b></div><ul><li><div>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</div></li><li><div>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</div></li><li><div>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</div></li></ul><div></div><div><b>
Team Collaboration &amp; Leadership</b></div><ul><li><div>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</div></li><li><div>
Lead or contribute to virtual deal teams on complex opportunities</div></li><li><div>
Share knowledge, mentor peers, and contribute to team best practices</div></li><li><div>
Operate with a high degree of autonomy while managing multiple priorities</div></li><li><div>
Co-selling and co-designing solutions</div></li></ul><div></div><div><b>
What We&rsquo;re Looking For</b></div><div>
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.</div><div></div><div><b>
Required Experience</b></div><ul><li><div>
Excellent communication &amp; presentation skills in both Arabic and English</div></li><li><div>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</div></li><li><div>
Experience supporting enterprise or complex SaaS / cloud evaluations</div></li><li><div>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</div></li><li><div>
Solid technical foundation across networking, security, and software systems</div></li><li><div>
Proven ability to communicate effectively with both business and technical audiences</div></li><li><div>
Experience collaborating across sales, product, and delivery teams</div></li><li><div>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</div></li><li><div>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</div></li></ul><div></div><div><b>
Preferred Experience</b></div><ul><li><div>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</div></li><li><div>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</div></li><li><div>
Hands on Demo, POC is a plus.</div></li><li><div>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</div></li><li><div>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</div></li><li><div>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</div></li><li><div>
Strong workshop facilitation, presentation, and stakeholder management skills</div></li><li><div>
Familiarity with CcaaS ecosystem</div></li><li><div>
Experience working with system integrators, partners, or BPO providers</div></li><li><div>
Leading competitive differentiation conversations</div></li><li><div>
Experience with cloud migration strategies &amp; Change management considerations</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div><b>
About Genesys:</b></div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div><b>
Reasonable Accommodations:</b></div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

<div></div><div><div><div><div><div><div>locations</div><div>
California, USA</div><div>
Washington, USA</div><div>
Oregon, USA</div><div>
Colorado, USA</div><div>
Arizona, USA</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110500</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><b>
Vice President, Enterprise Sales &ndash; US West</b></div><div></div><div>
We are seeking a dynamic, results-oriented <b>Vice President of Enterprise Sales</b> to lead and scale our business across the <b>US West region</b>. This is a critical leadership role responsible for driving revenue growth, expanding market presence, and building a high-performing enterprise sales organization.</div><div></div><div>
The ideal candidate brings deep enterprise sales expertise, a strong track record of exceeding targets, and the ability to inspire teams while executing a clear, data-driven strategy.</div><div></div><div>
At Genesys, we are redefining how organizations engage with their customers through AI powered experiences, and this role plays a critical part in delivering measurable business impact for enterprise clients. You will partner closely with cross functional leaders to align go to market execution with product innovation and customer outcomes.</div><div></div><div><b>
Key Responsibilities:</b></div><div><b>
Sales Strategy &amp; Execution</b></div><ul><li>
Own and execute the enterprise sales strategy for the US West region to drive revenue growth and expand market presence</li><li>
Drive consistent achievement of revenue targets, pipeline growth, and key performance metrics across the region</li><li>
Analyze market trends, customer needs, and competitive dynamics to identify opportunities and risks</li></ul><div></div><div><b>
Team Leadership</b></div><ul><li>
Build, lead, and scale a high-performing enterprise sales team</li><li>
Foster a culture of accountability, performance, and continuous improvement</li><li>
Coach and develop sales leaders and individual contributors to consistently exceed targets</li></ul><div></div><div><b>
Client &amp; Partner Engagement</b></div><ul><li>
Build and expand executive level relationships with key enterprise clients and partners to increase customer lifetime value and retention</li><li>
Identify and capture new market opportunities, including expansion into emerging segments and strategic accounts</li><li>
Partner with cross functional teams to align sales execution with product, marketing, and customer success strategies</li></ul><div></div><div><b>
Operational Excellence</b></div><ul><li>
Implement data-driven processes to optimize sales performance and efficiency</li><li>
Maintain accurate pipeline management and forecasting discipline</li><li>
Proactively identify gaps and take decisive action to ensure target attainment</li></ul><div></div><div><b>
Market Expansion</b></div><ul><li>
Identify and penetrate new market segments across the US West region</li><li>
Develop and execute territory and account expansion strategies</li></ul><div></div><div><b>
Required Qualifications:</b></div><ul><li>
12+ years of experience in enterprise sales, with a bachelor&rsquo;s degree in business, Marketing, or a related field or equivalent experience</li><li>
10+ years of progressive sales leadership experience with demonstrated ownership of regional or national revenue targets</li><li>
Proven track record of consistently exceeding enterprise sales quotas in B2B environments</li><li>
Deep experience in SaaS, CCaaS, AI technology, or enterprise software solutions</li><li>
Strong understanding of enterprise sales cycles, deal structuring, and executive level stakeholder engagement</li><li>
Demonstrated ability to lead, coach, and scale high performing sales teams</li><li>
Strong analytical capability with experience using data to drive forecasting, pipeline management, and performance optimization</li><li>
Willingness and ability to travel as required across the region</li></ul><div></div><div>
#LI-Remote</div><div>
#LI-AR1</div><div></div><div><b>
Compensation:</b></div><div>
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate&rsquo;s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.</div><div></div>
$203,000.00 - $357,000.00<div></div><div><b>
Benefits:</b></div><ul><li><div>
Medical, Dental, and Vision Insurance.</div></li><li><div>
Telehealth coverage</div></li><li><div>
Flexible work schedules and work from home opportunities</div></li><li><div>
Development and career growth opportunities</div></li><li><div>
Open Time Off in addition to 10 paid holidays</div></li><li><div>
401(k) matching program</div></li><li><div>
Adoption Assistance</div></li><li><div>
Fertility treatments</div></li></ul><div></div><div>
Click <div>here</div> to view a summary overview of our Benefits.</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div><b>
About Genesys:</b></div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div><b>
Reasonable Accommodations:</b></div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

VP Sales, US Enterprise West

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai, United Arab Emirates</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 5 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110579</div></div></div></div></div></div><div><div><p>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><p>
As a Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North Africa. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Account Executives to execute targeted account strategies.</p><ul><li>
Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns</li><li>
Identify, research, and engage key decision-makers within enterprise and mid-market organizations</li><li>
Partner closely with Account Executives to execute account-based strategies and develop territories</li><li>
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities</li><li>
Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges</li><li>
Consistently generate qualified pipeline aligned with regional revenue goals</li><li>
Maintain accurate activity tracking, pipeline management, and reporting in Salesforce</li><li>
Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates</li></ul><p></p><p><b>
What You Bring</b></p><p>
You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.</p><ul><li>
3&ndash;5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments</li><li><b>
Fluent in French (essential) and professional proficiency in English</b></li><li>
Strong understanding of North African markets and business culture</li><li>
Proven track record in outbound prospecting and pipeline generation</li><li>
Comfortable engaging mid- to senior-level stakeholders in complex organizations</li><li>
Excellent communication, organizational, and time-management skills</li><li>
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus</li><li>
Currently based in the UAE</li></ul><p></p><p><b>
Why Genesys</b></p><ul><li>
Join a global leader in customer experience and cloud technology</li><li>
Be part of a high-growth region with strong market potential</li><li>
Competitive compensation with performance-based incentives</li><li>
Clear career progression within an international sales organization</li><li>
Collaborative, diverse, and inclusive team environment</li></ul><p></p><p>
#LI-MC1</p><p></p><p>
If a Genesys employee referred you, please use the link they sent you to apply.</p><p></p><p><b>
About Genesys:</b></p><p>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.</p><p></p><p><b>
Reasonable Accommodations:</b></p><p>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.</p><p></p><p>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</p><p></p><p>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</p><p></p><p><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></p><p></p><p><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></p></div></div></div>

Senior Business Development Representative - French Speaker

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 5 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110537</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><b>
Senior Solutions Consultant</b></div><div>
As a <b>Senior Solutions Consultant</b>, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.</div><div>
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.<br>
Focused Territory = North Africa</div><div></div><div><b>
What You&rsquo;ll Be Responsible For</b></div><div></div><div><b>
Discovery &amp; Outcome Alignment</b></div><ul><li><div>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</div></li><li><div>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</div></li><li><div>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</div></li><li><div>
Help customers understand the organizational and operational impact of modernizing customer experience</div></li></ul><div></div><div><b>
Solution Design &amp; Advisory</b></div><ul><li><div>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</div></li><li><div>
Balance innovation with feasibility, scalability, and long-term sustainability</div></li><li><div>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</div></li><li><div>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</div></li></ul><div></div><div><b>
Demonstrations &amp; Value Communication</b></div><ul><li><div>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</div></li><li><div>
Excellent in story telling and lead in value selling approach</div></li><li><div>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</div></li><li><div>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</div></li><li><div>
Experienced soft skills and objection handling.</div></li><li><div>
Articulate business value and differentiation in the context of customer needs</div></li></ul><div></div><div><b>
Supporting Complex Sales Cycles</b></div><ul><li><div>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</div></li><li><div>
Lead or contribute to RFx responses, proposals, and customer presentations</div></li><li><div>
Guide customers through evaluation and decision-making processes</div></li><li><div>
Lead virtual or on-site workshops to build alignment and confidence</div></li><li><div>
Building business cases / ROI models</div></li><li><div>
Quantifying value (cost reduction, containment, CSAT impact)</div></li><li><div>
Partnering with Value Consultants (or doing it themselves)</div></li></ul><div></div><div><b>
Technical Validation &amp; Integration Advisory</b></div><ul><li><div>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</div></li><li><div>
Advise on APIs, integrations, data flows, security, and interoperability</div></li><li><div>
Address feasibility, risk, and technical adoption considerations</div></li><li><div>
Support use cases involving AI, automation, analytics, and digital engagement</div></li><li><div>
Coordinate with SME, partners and Product Team.</div></li></ul><div></div><div><b>
Innovation &amp; Thought Leadership</b></div><ul><li><div>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</div></li><li><div>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</div></li><li><div>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</div></li></ul><div></div><div><b>
Team Collaboration &amp; Leadership</b></div><ul><li><div>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</div></li><li><div>
Lead or contribute to virtual deal teams on complex opportunities</div></li><li><div>
Share knowledge, mentor peers, and contribute to team best practices</div></li><li><div>
Operate with a high degree of autonomy while managing multiple priorities</div></li><li><div>
Co-selling and co-designing solutions</div></li></ul><div></div><div><b>
What We&rsquo;re Looking For</b></div><div>
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.</div><div></div><div><b>
Required Experience</b></div><ul><li><div>
Excellent communication &amp; presentation skills in both French and English</div></li></ul><ul><li><div>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</div></li><li><div>
Experience supporting enterprise or complex SaaS / cloud evaluations</div></li><li><div>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</div></li><li><div>
Solid technical foundation across networking, security, and software systems</div></li><li><div>
Proven ability to communicate effectively with both business and technical audiences</div></li><li><div>
Experience collaborating across sales, product, and delivery teams</div></li><li><div>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</div></li><li><div>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</div></li></ul><div></div><div><b>
Preferred Experience</b></div><ul><li><div>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</div></li><li><div>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</div></li><li><div>
Hands on Demo, POC is a plus.</div></li><li><div>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</div></li><li><div>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</div></li><li><div>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</div></li><li><div>
Strong workshop facilitation, presentation, and stakeholder management skills</div></li><li><div>
Familiarity with CcaaS ecosystem</div></li><li><div>
Experience working with system integrators, partners, or BPO providers</div></li><li><div>
Leading competitive differentiation conversations</div></li><li><div>
Experience with cloud migration strategies &amp; Change management considerations</div></li><li><div>
Languages: Arabic and Darija knowledge is a plus</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div><b>
About Genesys:</b></div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div><b>
Reasonable Accommodations:</b></div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div><b>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or </b><b>expression, marital</b><b> status, domestic partner </b><b>status, national</b><b> origin, genetics, </b><b>disability, military</b><b> and veteran status, and other protected characteristics.</b></div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Join Genesys and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Genesys

About Company

Senior Solution Consultant

VP Sales, US Enterprise West

Senior Business Development Representative - French Speaker

Senior Solution Consultant