Urwah Admin

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Chennai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109728</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Role Overview</div><div></div><div>
We are seeking a Global IT Services Desk Manager to lead an AI first support operations, 24x7 follow-the-sun IT Services Desk supporting a global workforce. This role is accountable for the operational performance, stability, continuous improvement of our AI enabled support experience (virtual agent, chat, self-service, and automation) and leading out AI-enabled Level 1 support capability, backed by L1.5 and L2 teams across multiple regions.</div><div>
This is a hands-on leadership role focused on service excellence, operational discipline, and delivering a consistent, high-quality customer experience at scale.</div><div></div><div><br>
Key Responsibilities</div><ul><li><div>
Lead global follow-the-sun Services Desk operations, ensuring consistent and reliable service delivery across regions</div></li><li><div>
Own the operational performance of the AI-driven Level 1 support platform, including quality, accuracy, and escalation controls</div></li><li><div>
Manage, coach, and develop a global team of 12 across L1.5 and L2 support roles</div></li><li><div>
Ensure effective incident, request, and major incident management aligned to ITIL best practices</div></li><li><div>
Own and continuously improve escalation processes, including P1 and Major Incident workflows</div></li><li><div>
Drive workforce planning, coverage, and capacity management to support 24x7 operations</div></li><li><div>
Own service performance reporting and lead Monthly Operational Reviews with Security, IT Business Solutions, GTM, PMO, IT Operations, and IT Services</div></li><li><div>
Act as the primary operational escalation point for service-impacting issues</div></li><li><div>
Collaborate with cross-functional teams to understand requirements and implement scalable, repeatable process improvements</div></li><li><div>
Ensure SOPs and knowledge base articles are reviewed, accurate, and kept up to date</div></li><li><div>
Maintain clear documentation for configurations, integrations, and automation solutions</div></li><li><div>
Monitor tool usage to inform licensing needs and cost optimization efforts</div></li></ul><div></div><div><br>
Required Experience &amp; Skills</div><ul><li><div>
5+ years&rsquo; experience in IT service management or IT operations management</div></li><li><div>
Proven experience managing global, follow-the-sun service desk teams</div></li><li><div>
Strong understanding of ITIL processes and enterprise service management practices</div></li><li><div>
Experience working with AI-enabled or automated support platforms preferred</div></li><li><div>
Advanced knowledge of ITSM/ITAM tools (e.g., ServiceNow), incident and change management, and performance monitoring</div></li><li><div>
Strong analytical and problem-solving skills with a data-driven, continuous improvement mindset</div></li><li><div>
Confident people leader with strong stakeholder management and communication skills</div></li><li><div>
Ability to collaborate cross-functionally to resolve incidents and improve services</div></li><li><div>
Familiarity with customer self-service solutions, live chat, and digital support platforms</div></li><li><div>
ITIL v4 Foundation (or higher) certification</div></li></ul><div></div><div>
#LI-GR1<br>
#LI-Hybrid</div><div></div><div><br>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Global IT Services Desk Manager

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh, Saudi Arabia</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109721</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
What does that mean for a Pre Sales Solution Consultant?</div><div>
You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience at the biggest companies around the world. When we say big, we are talking about Intel, Adobe Systems, Uber, and Ticketmaster, just to name a few.</div><div></div><div>
Are you the best Pre Sales Solution Consultant? You may be a perfect fit for the role!</div><div>
You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers&rsquo; Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.</div><div></div><div>
What this role is:</div><div>
Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client&rsquo;s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers</div><div></div><div><br>
You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers.</div><div></div><div><br>
What this role isn&rsquo;t:</div><div>
You are not &ldquo;one-man shows&rdquo;. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!</div><div></div><div><br>
What will you bring on the table?</div><ul><li><div>
University Bachelor&rsquo;s degree educated in Computer Science or Engineering or related work experience</div></li><li><div>
3+ years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering</div></li><li><div>
Support and lead RFP &amp; RFI</div></li><li><div>
Lead activities across all functions from Sales, Marketing, Channel and Professional services...</div></li><li><div>
Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications</div></li><li><div>
The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies</div></li><li><div>
Cloud computing, artificial intelligence and contact center industry experience as a plus</div></li><li><div>
Able to articulate your opinions on current technology trends</div></li><li><div>
Strong developed analytical and conceptional capabilities and high customer focus</div></li><li><div>
Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)</div></li><li><div>
Strong time-management and organization skills</div></li><li><div>
Ability to multi-task and manage multiple streams of work simultaneously</div></li><li><div>
Exceptional skills in English and Arabic languages as well as strong presentation and communication expertise</div></li><li><div>
Arabic is a Must</div></li><li><div>
French is a plus</div></li><li><div>
Be a Team Player, be adaptable, Agile and able to multi-task</div></li><li><div>
Be ready to travel (~25% of the time)</div></li><li><div>
Saudi national is preferred</div></li></ul><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Solution Consultant

<div></div><div><div><div><div><div><div>locations</div><div>
Hyderabad (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR108911</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><br>
Job Description</div><div>
Job Title: Senior Software Engineer</div><div>
Location: Hyderabad</div><div><br>
Summary</div><div>
This is an exciting time to be part of Genesys Conversational AI Business Unit as we are innovating with speed and scale. You will be a key contributor to create the best cloud-based experience solution focusing on AI and providing an amazing end-to-end experience. As a part of the Conversational AI team, you will help us build Genesys&rsquo; core conversational AI capabilities and features spanning, but not limited to, chat and voice bots, information retrieval, Natural Language Understanding (NLU) and document understanding to power the next generation of Genesys products.</div><div></div><div>
About the Role</div><div>
We are looking for problem solvers to help us build the next-generation platforms, products and services. You will work closely with a cross-functional team of developers, researchers and product managers on microservices and event-driven architectures. You will have an opportunity to work as a part of a team that does practical research, contributes to the development of new features, identifies technical risks, and finds alternate solutions to practical problems.</div><div></div><div>
Minimum Requirements</div><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science or a related technical field with 5+ years industry experience with product development</li><li>
Proficiency in Python programming and understanding of OOPs principles and practices.</li><li>
Hands-on experience in designing and implementing REST APIs using frameworks like Flask.</li><li>
Exposure to AWS / Cloud services and a good understanding of Cloud development fundamentals.</li><li>
Ability to analyze and solve performance issues at scale.</li><li>
Consistent application of clean code principles</li><li>
Curiosity and eagerness to explore new algorithms, application areas, and tools.</li><li>
Strong interpersonal and communication skills (written and verbal)</li><li>
Ability to present complex ideas clearly and concisely to various audiences.</li><li>
A team player with a positive work ethic</li></ul><div>
Desirable Skills</div><ul><li>
Solid understanding of search engine concepts and experience with tools like Elasticsearch or OpenSearch.</li><li>
Experience in front-end development with expertise in a modern Javascript framework like Angular, React.</li><li>
Intermediate knowledge of Jira and Version Control, including branching, merging, and resolving conflicts.</li></ul><div>
#LI-GR1</div><div>
#LI-Hybrid</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Software Engineer

<div></div><div><div><div><div><div><div>locations</div><div>
Indianapolis, IN, USA</div><div>
Indianapolis, IN</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109609</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Platform Developer</div><div></div><div>
Overview</div><div>
The Platform Developer is a highly skilled technical expert responsible for developing, maintaining, and innovating the global demo environments used across Genesys. This role requires a broad mix of technical depth&mdash;in cloud infrastructure, web development, DevOps, AI adoption, and Genesys product expertise&mdash;to ensure that the global demo ecosystem remains stable, secure, scalable, and always ready for use.</div><div></div><div>
The developer supports internal teams and authorized partners who rely on these systems to deliver compelling, real-world demonstrations of the Genesys Cloud platform. This role directly impacts revenue, enabling sales teams and showcasing Genesys innovation to prospects and customers worldwide.</div><div></div><div>
Key Responsibilities</div><div>
Web Development: Develop and maintain the primary demo web application and portal, along with vertical-specific &ldquo;fictional customer&rdquo; sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities. Use modern web technologies to create polished, immersive digital experiences that bring demo use cases to life.</div><div></div><div>
AI Adoption &amp; Automation: Integrate AI into daily workflows, demo creation, automation, and internal tooling. Leverage Genesys AI, LLMs, and MCP to streamline processes, enhance troubleshooting, accelerate content creation, and build AI-driven demo experiences, identify opportunities where AI adds meaningful value.</div><div></div><div><br>
Demo Development: Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities. Build end-to-end use cases, integrate APIs, and develop realistic workflows that support strong technical storytelling. Continuously update demos to align with product enhancements and customer expectations.</div><div></div><div><br>
Infrastructure &amp; DevOps Management: Support and enhance the AWS-based demo infrastructure using services such as S3, CloudFront, Lambda, DynamoDB, RDS, and API Gateway. Apply DevOps best practices&mdash;including CI/CD, IaC, monitoring, and cost optimization&mdash;to improve reliability, scalability, and operational efficiency.</div><div></div><div><br>
Support: Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests. Troubleshoot failures, configuration issues, and integration problems with a customer-first approach that keeps global teams ready to demo.</div><div></div><div><br>
Team Collaboration: Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment. Provide guidance on product functionality and integrations while contributing to new demo concepts, tooling, and technical innovations that elevate global demo consistency and impact.</div><div></div><div><br>
Qualifications - Required</div><ul><li> Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience.</li><li> Strong, practical experience with AWS services including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch.</li><li> Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/TypeScript, Node.js, React, and REST-based integrations.</li><li> Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools (e.g., MCP), vector search, or practical AI-assisted workflows.</li><li> Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other IaC tools, logging, and monitoring frameworks.</li><li> Strong problem-solving and troubleshooting skills, with the ability to identify root causes and resolve complex technical issues.</li><li> Excellent communication and collaboration skills, with the ability to work across global, cross-functional teams.</li><li> Self-motivated, proactive, and able to work independently in fast-paced and evolving environments.</li><li> Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial; Genesys Cloud experience is a strong plus.</li><li> Ability to travel up to 20%.</li></ul><div></div><div><br>
About Genesys:</div><div>
Every year, Genesys&reg; delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud&trade;, an all-in-one solution and the world&rsquo;s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.</div><div>
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div><div></div><div><br>
Compensation:</div><div>
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate&rsquo;s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.</div><div></div>
$90,000.00 - $167,000.00<div></div><div>
Benefits:</div><ul><li><div>
Medical, Dental, and Vision Insurance.</div></li><li><div>
Telehealth coverage</div></li><li><div>
Flexible work schedules and work from home opportunities</div></li><li><div>
Development and career growth opportunities</div></li><li><div>
Open Time Off in addition to 10 paid holidays</div></li><li><div>
401(k) matching program</div></li><li><div>
Adoption Assistance</div></li><li><div>
Fertility treatments</div></li></ul><div></div><div>
Click <div>here</div> to view a summary overview of our Benefits.</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Demo Engineering - Platform Developer

<div></div><div><div><div><div><div><div>locations</div><div>
Istanbul (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109599</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Description: Account Director &ndash; CCaaS &amp; AI Enterprise Sales (Turkey)</div><div>
Position Overview</div><div>
The Account Director for Turkey will drive strategic enterprise sales of our Contact Center as a Service (CCaaS) and AI-powered customer experience solutions. This role is responsible for accelerating cloud adoption and AI transformation across leading Turkish enterprises in sectors such as banking, telecommunications, retail, e-commerce, travel, and public services. The ideal candidate possesses deep enterprise sales expertise, strong executive relationships in the Turkish market, and a successful track record selling complex cloud or AI solutions.</div><div></div><div>
Key Responsibilities</div><div>
Enterprise Sales Strategy &amp; Execution</div><ul><li><div>
Own and achieve revenue targets for CCaaS and AI offerings across an assigned portfolio of Turkish enterprise accounts.</div></li><li><div>
Lead complex sales cycles from qualification to negotiation and closure, engaging C-level leaders including CIO, CTO, COO, Chief Customer Officer, AI and Contact Center Directors.</div></li><li><div>
Build and execute territory and account plans aligned to the unique dynamics of the Turkish enterprise and public sectors.</div></li><li><div>
Manage multi-stakeholder engagements across IT, operations, procurement, compliance, and business units.</div></li></ul><div>
AI &amp; CCaaS Solution Leadership</div><ul><li><div>
Position AI-driven automation, conversational AI, generative AI, agent-assist solutions, and digital routing within the local market context.</div></li><li><div>
Shape solution vision and architecture in collaboration with sales engineering, product, and delivery.</div></li><li><div>
Demonstrate thought leadership on cloud migration, digital transformation, and next-generation CX modernization trends in Turkey.</div></li></ul><div>
Business Development &amp; Market Expansion</div><ul><li><div>
Identify new enterprise opportunities through proactive prospecting, networking, industry events, and partner collaboration.</div></li><li><div>
Maintain strong pipeline coverage, accurate forecasting, and CRM best practices.</div></li><li><div>
Develop trusted advisor relationships with key industry stakeholders in banking, alliances , retail, and public services.</div></li></ul><div>
Partner &amp; Ecosystem Collaboration</div><ul><li><div>
Work closely with Turkish system integrators, BPOs, telco partners, and technology resellers to drive co-selling motions.</div></li><li><div>
Support partner enablement and joint planning to maximize regional coverage and customer value.</div></li><li><div>
Leverage the ecosystem to accelerate cloud transformation initiatives.</div></li></ul><div>
Customer Success &amp; Long-Term Growth</div><ul><li><div>
Guide customers through transformation journeys, ensuring successful adoption and long-term value realization.</div></li><li><div>
Identify avenues for migrations to cloud and cross-sell across AI, analytics, digital channels, and workforce engagement solutions.</div></li><li><div>
Participate in quarterly business reviews and executive workshops to shape ongoing strategy.</div></li></ul><div>
Required Qualifications</div><ul><li><div>
10+ years of enterprise software or cloud sales experience,.</div></li><li><div>
Proven success selling into major Turkish enterprises (banking, telco, retail, e-commerce, transportation, government).</div></li><li><div>
Strong existing network of executive-level relationships within the Turkish business landscape.</div></li><li><div>
Demonstrated ability to consistently meet or exceed multi-million-dollar quotas.</div></li><li><div>
Experience navigating complex procurement processes common in large Turkish enterprises.</div></li><li><div>
Strong communication and presentation skills in Turkish and English.</div></li><li><div>
High business acumen, with the ability to build ROI models and digital transformation narratives.</div></li></ul><div>
Preferred Qualifications</div><ul><li><div>
Experience working with multinational SaaS or CCaaS providers operating in Turkey.</div></li><li><div>
Familiarity with local regulatory frameworks related to data residency, cloud adoption, and contact center operations.</div></li><li><div>
Strong partner relationships with leading Turkish SIs, telcos, and consulting firms.</div></li><li><div>
Experience with enterprise sales methodologies such as MEDDIC or Challenger.</div></li></ul><div>
Success Metrics</div><ul><li><div>
Achievement of annual sales quota and revenue targets.</div></li><li><div>
Growth of market share across Turkish enterprise sectors.</div></li><li><div>
Expansion within key accounts with measurable AI and CCaaS adoption.</div></li><li><div>
Forecast accuracy and pipeline discipline.</div></li><li><div>
Customer satisfaction and successful deployment outcomes</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Account Director

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai, United Arab Emirates</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109561</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
We are looking for a Senior Partner Account Manager &mdash; GSI &amp; Tech Alliances (AWS, Salesforce, ServiceNow) to grow Genesys business in Middle East (GCC). While the role is initially opened in Dubai, there is flexibility for it to be based in Riyadh, and we welcome candidates from either location.</div><div></div><div>
Mission</div><div>
Own and grow the Genesys business with Global System Integrators (GSIs) and the Technology Alliances (AWS, Salesforce, and ServiceNow) across the region. Build deep, multi-level alignment (sales, pre-sales, delivery, executive) and drive awareness, enablement, pipeline, and bookings.</div><div></div><div>
What you'll do:</div><ul><li>Partner strategy &amp; planning: Build and execute a joint business plan per partner (coverage model, targets, prioritized industries/use cases, enablement plan, and marketing calendar). Map stakeholders (sales, pre-sales, practices, COEs, executive sponsors) and maintain multithreaded relationships.</li><li>Awareness &amp; enablement: Run playbooks and enablement paths (discovery, demo, competitive, deal registration, services packaging) for partner sales/SE/delivery teams. Orchestrate joint solution narratives: Genesys Cloud + (AWS / Salesforce Service Cloud / ServiceNow CSM &amp; workflows).</li><li>Go-to-market &amp; pipeline creation: Launch vertical campaigns and ABM motions with partners (events, webinars, executive roundtables). Drive co-sell motions (deal registration, opportunity mapping, account triads with partner sellers and Genesys AEs).</li><li>Opportunity execution: Progress joint deals through a recognized sales methodology (MEDDICC); clear blockers; coordinate resources (SEs, PS, legal). Ensure services readiness (scoping, delivery models with GSIs, success plans).</li><li>Governance: Run QBRs and monthly pipeline reviews with each partner. Track/report KPIs; manage MDF/co-marketing budgets; ensure brand and compliance standards.</li></ul><div></div><div>
What success looks like (KPIs/OKRs):</div><ul><li>Year-over-year growth in influenced and sourced bookings (primary).</li><li>Pipeline generation: sourced + co-sell pipeline vs target (coverage &amp; hygiene).</li><li>Partner productivity: #enabled sellers/SEs/certifications, #joint use cases launched, #registered opportunities, win rate.</li><li>Executive alignment: cadence achieved (QBRs, EBCs), partner satisfaction (qualitative).</li></ul><div></div><div>
Qualifications:</div><ul><li>7&ndash;10+ years in alliances/partner sales with GSIs and/or major ISVs (e.g. AWS, Salesforce, ServiceNow).</li><li>Proven co-sell and ecosystem GTM experience in SaaS, preferably CX/Contact Center, AI, or Enterprise Applications.</li><li>Strong sales discipline (forecast, deal hygiene), executive presence, and program management across multiple stakeholders.</li><li>Fluent English and Arabic as a strong plus.</li></ul><div></div><div>
Core competencies:</div><ul><li>Enterprise SaaS sales, co-sell mechanics, pipeline creation.</li><li>Value selling &amp; competitive positioning.</li><li>Executive communication and stakeholder management.</li><li>Programmatic enablement &amp; campaign execution.</li><li>Working knowledge of cloud architectures; data &amp; AI governance helpful.</li></ul><div></div><div>
30/60/90-day plan (expectations):</div><ul><li>30 days: Partner mapping, current pipeline review, agree joint targets; publish three partner one-pagers for the region.</li><li>60 days: Complete enablement waves (sales + SE), launch 1&ndash;2 joint campaigns, land 5 deal registrations.</li><li>90 days: Run first QBRs, show 3 qualified co-sell opportunities per partner, submit first bookings.</li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Partner Account Manager — GSI & Tech Alliances

Join Genesys and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.