Urwah Admin

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Flexible Office | Durham, NC, USA</div><div>
Indianapolis, IN</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109518</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Are you an accomplished HR Professional, interested in working for a 6000+ employee global software company with a talented HR team, that develops and delivers complex people solutions to drive the company&rsquo;s strategy forward? If so, this is the role for you.</div><div></div><div>
At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into an Experience as a Service company and transform our People function.</div><div></div><div>
Location: Remote or Hybrid USA</div><div></div><div>
What this role is:</div><div>
You will work with a team, supporting the people strategies for the North America Sales function to enhance our ability to attract, retain and engage talent. This is a critical role, with a focus on driving end-to-end people strategies. In this role, you will partner with and support leaders within the Sales organization in North America. You will work closely with the team as they transform, grow, and evolve and scale.</div><div></div><div>
What this role isn&rsquo;t:</div><div>
This isn&rsquo;t an admin or compliance role. We are looking for a thoughtful human resources business partner experienced in addressing real business challenges with leaders related to employee engagement and our people strategy. You will work directly and hands-on to execute workforce strategies, ensuring engagement, all while navigating scale for an agile and quickly evolving company. You will work in a highly matrixed environment including the global COE teams within HR to implement business strategy for recruiting, talent programs, employee engagement, and much more!</div><div></div><div>
What you&rsquo;ll bring to the table:</div><div>
We are looking for someone with a true global perspective &ndash; although US-headquartered, we have more employees internationally than domestically. You must have international human resources experience, be technically adept at your craft, and possess fantastic people skills as we need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.</div><div></div><div>
Some details about what you&rsquo;ll do:</div><ul><li><div>
Partner with business leaders to communicate and execute the global people programs as well as providing thought leadership and co-creating solutions</div></li><li><div>
Collaborate with leaders to understand their business and talent challenges</div></li><li><div>
Work as part of a dynamic HR organization and partner with your peers to meet the needs of the business</div></li><li><div>
Use data analytics to provide insights, add value and support business decisions</div></li><li><div>
Collaborate to develop industry leading people solutions to problems and drive people leadership capabilities with stakeholders.</div></li><li><div>
Drive employee engagement activities through periods of significant change</div></li><li><div>
Coach leaders and people managers through challenges</div></li><li><div>
Drive a high-performance culture to align talent to business goals</div></li><li><div>
Various other projects and tasks as required</div></li></ul><div></div><div>
Minimum requirements:</div><ul><li><div>
You should have a degree. But we value experience more. A lot of it. You will need at least 8-12 years of relevant experience.</div></li><li><div>
You must be an expert communicator, collaborator, influencer and be committed to supporting business stakeholders and their goals.</div></li><li><div>
Hands on HRBP experience in a global organization supporting go to market functions.</div></li><li><div>
Strong leadership knowledge and ability to be a thoughtful partner in guiding and supporting leaders and front-line managers in their leadership career journey.</div></li><li><div>
Ability to think conceptually and problem solve, understanding the impact and outcomes of actions and decisions.</div></li><li><div>
Strong knowledge of Performance Management and ability to support leaders and front-line managers in building a high-performance culture and workforce.</div></li><li><div>
Experience implementing programs, leading change or transformation.</div></li><li><div>
Advanced analytical skills, mastery of Excel and PowerPoint, and HR information systems.</div></li><li><div>
Experience with a fast-paced, agile and accountable organization.</div></li><li><div>
Ability to travel to key Genesys offices as needed.</div></li><li><div>
Prior public company experience is a plus.</div></li></ul><div></div><div>
Genesys has an authentic, transparent culture, with engagement activities very much employee-driven. With people in over 50 countries, we are very passport diverse and truly global. We create an environment that is fun to work in. If you join us, you&rsquo;ll be joining a fast-paced, high performing team with a modern sensibility towards HR.</div><div></div><div>
Compensation:</div><div>
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate&rsquo;s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.</div><div></div>
$124,700.00 - $231,700.00<div></div><div>
Benefits:</div><ul><li><div>
Medical, Dental, and Vision Insurance.</div></li><li><div>
Telehealth coverage</div></li><li><div>
Flexible work schedules and work from home opportunities</div></li><li><div>
Development and career growth opportunities</div></li><li><div>
Open Time Off in addition to 10 paid holidays</div></li><li><div>
401(k) matching program</div></li><li><div>
Adoption Assistance</div></li><li><div>
Fertility treatments</div></li></ul><div></div><div>
Click <div>here</div> to view a summary overview of our Benefits.</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Sr. HR Business Partner - Sales

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 4 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109431</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Human Resources Generalist &ndash; Saudi Arabia</div><div>
HR Operations &amp; Business Partner</div><ul><li><div>
Be the HR Business Partner for local managers and employees.</div></li><li><div>
Support the implementation and execution of HR policies and procedures in alignment with local labor laws and global best practices.</div></li><li><div>
Take end-to-end ownership of the employee lifecycle at Genesys, including onboarding, engagement, and offboarding processes.</div></li><li><div>
Maintain and update HR systems and employee electronic files, ensuring data accuracy and confidentiality.</div></li><li><div>
Participate in regional, cross-regional and cross-functional HR projects, contributing to process improvement and organizational effectiveness.</div></li></ul><div>
Employment Administration</div><ul><li><div>
Prepare and manage employment-related documentation, government forms, and official letters in compliance with company standards.</div></li><li><div>
Generate HR reports and maintain administrative records as required.</div></li><li><div>
Support employees with work permit applications and other employment-related government procedures.</div></li></ul><div>
Compliance &amp; Government Portals</div><ul><li><div>
Oversee background verification processes through third-party vendors.</div></li><li><div>
Support full compliance with Saudi labor regulations and requirements across government portals.</div></li><li><div>
Assist with Nitiqat compliance, Iqama and visa management, and respond to audit requests as needed.</div></li></ul><div>
Facilities Administration</div><ul><li><div>
Support the Facilities Team, including management of office operations, compliance activities related to office maintenance, lease renewals, and Municipality License updates.</div></li><li><div>
Support in planning and executing team events and local engagement activities.</div></li></ul><div>
Legal &amp; Licensing Support</div><ul><li><div>
Collaborate with the Saudi Country Manager in managing relations and communications with Saudi government authorities as needed.</div></li><li><div>
Collaborate with the Legal Team to manage and renew business licenses, ensuring timely updates and compliance across all platforms (Qiwa, Muqeem Portal, ZATCA, CR, COC, MISA).</div></li><li><div>
Monitor expiry dates of licenses and proactively coordinate renewal processes.</div></li></ul><div></div><div>
This roles reports to the Sr. Manager HR META with a dotted line to the Country Manager of Saudi Arabia.</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

HR Generalist - Saudi

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 8 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109309</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the SMB and commercial business segments. As an Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.</div><div>
The Account Executive&rsquo;s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team&acute;s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.</div><div></div><div>
Genesys UAE is certified Great Place To Work.</div><div></div><div><br>
What we look for and expect from the right individual is:</div><ul><li><div>
Bringing in, developing and creating connections with influencers, executives, and decision-makers.</div></li><li><div>
Being part of numerous complex and consultative sales engagements</div></li><li><div>
Selling complex software solutions to clients</div></li><li><div>
Jointly developing account and opportunity plans in a motivated team as an Account Manager</div></li><li><div>
Identifying customer/project demands and mapping to the Genesys portfolio</div></li><li><div>
Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles</div></li><li><div>
Taking revenue responsibility and carrying of a sales quota</div></li></ul><div></div><div><br>
Required qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in computer sciences, business, Business Administration, Marketing or similar education</div></li><li><div>
4-5 years professional sales experience</div></li><li><div>
Experience selling in North Africa and French-speaking countries</div></li><li><div>
Fluent in English, French and Arabic</div></li><li><div>
Enthusiasm for customer service and customer experience management</div></li><li><div>
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation</div></li><li><div>
Committed, proactive, team-oriented and stress-tested</div></li><li><div>
Self-assured appearance and pronounced presentation skills</div></li><li><div>
Very good rhetorical skills and communication strength</div></li><li><div>
Strong success orientation</div></li><li><div>
Willingness to travel frequently (approx. 65%)</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Account Executive, Enterprise

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109363</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
At Genesys, our Account Directors are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As an Account Director you&rsquo;ll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of these industries&rsquo; trends and environments including the funding and procurement processes.</div><div>
The Account Director&rsquo;s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team&acute;s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.</div><div></div><div>
What we look for and expect from the right individual is:</div><ul><li><div>
Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys' strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers</div></li><li><div>
Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC)</div></li><li><div>
Understand acquisition and procurement rules and processes to guide new customers through buying</div></li><li><div>
Being part of numerous complex and consultative sales engagements</div></li><li><div>
Selling complex software solutions to clients in the Public Sector &amp; Service Providers industries</div></li><li><div>
Accurately forecast and exceed monthly, quarterly and yearly revenue targets</div></li><li><div>
Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together</div></li><li><div>
Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals</div></li><li><div>
Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills</div></li><li><div>
Understand the business and technical requirements of your customers and to help shape the direction of our product offerings</div></li><li><div>
Collaborate with Genesys' internal business partners, including our legal and finance teams, to manage complex contract negotiations</div></li><li><div>
Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations</div></li><li><div>
Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers</div></li><li><div>
Become expert at positioning the business value of our Digital and AI portfolio</div></li><li><div>
Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.</div></li><li><div>
Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys</div></li></ul><div></div><div>
Required qualifications:</div><ul><li><div>
8+ years of field enterprise sales and/or business development experience with a focus on Service Providers &amp; Public Sector, AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services</div></li><li><div>
Bachelor&rsquo;s degree in computer sciences, business, Business Administration, Marketing or similar education</div></li><li><div><i>
Fluent in English, Arabic and French</i></div></li><li><div>
Verticalized Experience in <i>Public Sector and Service Providers</i></div></li><li><div>
Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau</div></li><li><div>
Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans</div></li><li><div>
Enthusiasm for customer service and customer experience management</div></li><li><div>
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation</div></li><li><div>
Committed, proactive, team-oriented and stress-tested</div><ul><li></li></ul></li><li><div>
Self-assured appearance and pronounced presentation skills</div></li><li><div>
Very good rhetorical skills and communication strength</div></li><li><div>
Strong success orientation</div></li><li><div>
Willingness to travel frequently</div></li></ul><div></div><div>
Desirable Skills:</div><ul><li><div>
Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc.</div></li><li><div>
Demonstrated history of consistently exceeding sales quota</div></li><li><div>
Experience selling to a variety of service providers &amp; public sector agencies</div></li><li><div>
Documented industry and customer network</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Account Director, Enterprise

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 19 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109245</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Senior Solution Consultant</div><div></div><div>
What does that mean for a Pre Sales Solution Consultant?</div><div>
You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience at the biggest companies around the world. When we say big, we are talking about Intel, Adobe Systems, Uber, and Ticketmaster, just to name a few.</div><div></div><div>
Are you the best Pre Sales Solution Consultant? You may be a perfect fit for the role!</div><div>
You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers&rsquo; Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.</div><div></div><div>
What this role is:</div><div>
Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client&rsquo;s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers</div><div></div><div><br>
You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers.</div><div></div><div><br>
What this role isn&rsquo;t:</div><div>
You are not &ldquo;one-man shows&rdquo;. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!</div><div></div><div><br>
What will you bring on the table?</div><ul><li><div>
University Bachelor&rsquo;s degree educated in Computer Science or Engineering or related work experience</div></li><li><div>
3-5 years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering</div></li><li><div>
Support and lead RFP &amp; RFI</div></li><li><div>
Lead activities across all functions from Sales, Marketing, Channel and Professional services...</div></li><li><div>
Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications</div></li><li><div>
The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies</div></li><li><div>
Cloud computing, artificial intelligence and contact center industry experience as a plus</div></li><li><div>
Able to articulate your opinions on current technology trends</div></li><li><div>
Strong developed analytical and conceptional capabilities and high customer focus</div></li><li><div>
Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)</div></li><li><div>
Strong time-management and organization skills</div></li><li><div>
Ability to multi-task and manage multiple streams of work simultaneously</div></li><li><div>
Exceptional skills in English and Arabic languages as well as strong presentation and communication expertise</div></li><li><div>
Be a Team Player, be adaptable, Agile and able to multi-task</div></li><li><div>
Be ready to travel (~25%)</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 20 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109139</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Professional Services Project Manager &ndash; Riyadh, Saudi Arabia</div><div></div><div>
Overview</div><div>
The Professional Services (PS) Project Manager for the Middle East &amp; Turkey region (based in Riyadh) is a key member of the regional delivery team, responsible for leading the implementation and delivery of Genesys projects across diverse customers and industries.</div><div>
This role demands strong project management expertise, an understanding of customer business drivers, and the ability to align delivery execution with customer success outcomes&mdash;ensuring adoption, value realization, and driving expansion opportunities.</div><div>
At Genesys, we live by our values: Go Big, Fly in Formation, and Embrace Empathy. As a PS Project Manager, you&rsquo;ll embody these principles&mdash;driving transformational results for customers, collaborating seamlessly across teams, and leading with empathy to deliver Experience as a Service.</div><div>
Key Responsibilities</div><ul><li><div>
Lead the end-to-end delivery of complex and strategic Genesys solution projects, ensuring successful delivery on time, within budget, and with exceptional customer satisfaction.</div></li><li><div>
Serve as the primary customer interface, managing expectations, scope, risks, financials, schedules, and resources throughout the project lifecycle.</div></li><li><div>
Align project delivery with customer success objectives&mdash;focusing on adoption, measurable business value, and identifying expansion opportunities.</div></li><li><div>
Drive effective change management within projects, ensuring smooth transitions and high user acceptance.</div></li><li><div>
Apply standard Professional Services methodologies and governance processes for planning, execution, and reporting.</div></li><li><div>
Maintain transparent communication with internal stakeholders including Sales, Customer Success, Support, and Pre-Sales to ensure coordinated execution and customer alignment.</div></li><li><div>
Monitor and manage project financial performance, including forecasting, margin control, and revenue recognition.</div></li><li><div>
Build strong relationships with key customer stakeholders and act as a trusted advisor throughout the delivery lifecycle.</div></li><li><div>
Support account growth by identifying and influencing opportunities for add-on services or continuous improvement initiatives.</div></li><li><div>
Champion a collaborative culture of excellence, empathy, and teamwork across the regional PS organization</div></li></ul><div></div><div>
Minimum Requirements</div><ul><li><div>
Education &amp; Experience:</div><div>
Bachelor&rsquo;s Degree in Engineering, Business, Management, or equivalent field with 8+ years of relevant project management experience; OR</div><div>
Master&rsquo;s Degree with 3+ years of relevant experience.</div></li><li><div>
Proven track record of delivering complex IT or Contact Center transformation projects, ideally in CX, telecommunications, cloud, or CRM environments.</div></li><li><div>
Strong experience in managing multi-stakeholder engagements and cross-functional delivery teams.</div></li><li><div>
Solid understanding of project financials (budgeting, forecasting, revenue recognition).</div></li><li><div>
Exceptional communication, negotiation, and stakeholder management skills in both English and Arabic.</div></li><li><div>
Ability to thrive in a fast-paced, multicultural environment and deliver under pressure.</div></li><li><div>
Proficiency in MS Project, MS Office suite, and other project management or collaboration tools.</div></li></ul><div></div><div>
Desirable Skills &amp; Certifications</div><ul><li><div>
Project Management Certification: PMP, PRINCE2, or equivalent.</div></li><li><div>
Genesys Cloud Certification: e.g., Genesys Cloud Professional.</div></li><li><div>
Familiarity with Genesys CX solutions or similar cloud-based contact center platforms.</div></li><li><div>
Experience with Agile delivery approaches or hybrid project environments.</div></li></ul><div></div><div>
What We Value</div><ul><li><div>
Go Big: Bring ambition, creativity, and drive to deliver exceptional results for customers and the region.</div></li><li><div>
Fly in Formation: Collaborate seamlessly with teams across functions to achieve shared goals.</div></li><li><div>
Embrace Empathy: Lead with understanding&mdash;toward customers, partners, and teammates&mdash;to foster trust and long-term relationships.</div></li></ul><div></div><div>
Location &amp; Travel</div><ul><li><div>
Base: Riyadh, Saudi Arabia</div></li><li><div>
Travel: Occasional travel across the GCC region may be required for project delivery and customer engagements.</div></li></ul><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

PS Project Manager

Join Genesys and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.