Urwah Admin

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109245</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Senior Solution Consultant</div><div></div><div>
What does that mean for a Pre Sales Solution Consultant?</div><div>
You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience at the biggest companies around the world. When we say big, we are talking about Intel, Adobe Systems, Uber, and Ticketmaster, just to name a few.</div><div></div><div>
Are you the best Pre Sales Solution Consultant? You may be a perfect fit for the role!</div><div>
You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers&rsquo; Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.</div><div></div><div>
What this role is:</div><div>
Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client&rsquo;s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers</div><div></div><div><br>
You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers.</div><div></div><div><br>
What this role isn&rsquo;t:</div><div>
You are not &ldquo;one-man shows&rdquo;. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!</div><div></div><div><br>
What will you bring on the table?</div><ul><li><div>
University Bachelor&rsquo;s degree educated in Computer Science or Engineering or related work experience</div></li><li><div>
3-5 years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering</div></li><li><div>
Support and lead RFP &amp; RFI</div></li><li><div>
Lead activities across all functions from Sales, Marketing, Channel and Professional services...</div></li><li><div>
Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications</div></li><li><div>
The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies</div></li><li><div>
Cloud computing, artificial intelligence and contact center industry experience as a plus</div></li><li><div>
Able to articulate your opinions on current technology trends</div></li><li><div>
Strong developed analytical and conceptional capabilities and high customer focus</div></li><li><div>
Ability to display strong self-initiative and support recommendations with fact-based evidence (data, research, best practices, etc.)</div></li><li><div>
Strong time-management and organization skills</div></li><li><div>
Ability to multi-task and manage multiple streams of work simultaneously</div></li><li><div>
Exceptional skills in English and Arabic languages as well as strong presentation and communication expertise</div></li><li><div>
Be a Team Player, be adaptable, Agile and able to multi-task</div></li><li><div>
Be ready to travel (~25%)</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Senior Solution Consultant

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109139</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Professional Services Project Manager &ndash; Riyadh, Saudi Arabia</div><div></div><div>
Overview</div><div>
The Professional Services (PS) Project Manager for the Middle East &amp; Turkey region (based in Riyadh) is a key member of the regional delivery team, responsible for leading the implementation and delivery of Genesys projects across diverse customers and industries.</div><div>
This role demands strong project management expertise, an understanding of customer business drivers, and the ability to align delivery execution with customer success outcomes&mdash;ensuring adoption, value realization, and driving expansion opportunities.</div><div>
At Genesys, we live by our values: Go Big, Fly in Formation, and Embrace Empathy. As a PS Project Manager, you&rsquo;ll embody these principles&mdash;driving transformational results for customers, collaborating seamlessly across teams, and leading with empathy to deliver Experience as a Service.</div><div>
Key Responsibilities</div><ul><li><div>
Lead the end-to-end delivery of complex and strategic Genesys solution projects, ensuring successful delivery on time, within budget, and with exceptional customer satisfaction.</div></li><li><div>
Serve as the primary customer interface, managing expectations, scope, risks, financials, schedules, and resources throughout the project lifecycle.</div></li><li><div>
Align project delivery with customer success objectives&mdash;focusing on adoption, measurable business value, and identifying expansion opportunities.</div></li><li><div>
Drive effective change management within projects, ensuring smooth transitions and high user acceptance.</div></li><li><div>
Apply standard Professional Services methodologies and governance processes for planning, execution, and reporting.</div></li><li><div>
Maintain transparent communication with internal stakeholders including Sales, Customer Success, Support, and Pre-Sales to ensure coordinated execution and customer alignment.</div></li><li><div>
Monitor and manage project financial performance, including forecasting, margin control, and revenue recognition.</div></li><li><div>
Build strong relationships with key customer stakeholders and act as a trusted advisor throughout the delivery lifecycle.</div></li><li><div>
Support account growth by identifying and influencing opportunities for add-on services or continuous improvement initiatives.</div></li><li><div>
Champion a collaborative culture of excellence, empathy, and teamwork across the regional PS organization</div></li></ul><div></div><div>
Minimum Requirements</div><ul><li><div>
Education &amp; Experience:</div><div>
Bachelor&rsquo;s Degree in Engineering, Business, Management, or equivalent field with 8+ years of relevant project management experience; OR</div><div>
Master&rsquo;s Degree with 3+ years of relevant experience.</div></li><li><div>
Proven track record of delivering complex IT or Contact Center transformation projects, ideally in CX, telecommunications, cloud, or CRM environments.</div></li><li><div>
Strong experience in managing multi-stakeholder engagements and cross-functional delivery teams.</div></li><li><div>
Solid understanding of project financials (budgeting, forecasting, revenue recognition).</div></li><li><div>
Exceptional communication, negotiation, and stakeholder management skills in both English and Arabic.</div></li><li><div>
Ability to thrive in a fast-paced, multicultural environment and deliver under pressure.</div></li><li><div>
Proficiency in MS Project, MS Office suite, and other project management or collaboration tools.</div></li></ul><div></div><div>
Desirable Skills &amp; Certifications</div><ul><li><div>
Project Management Certification: PMP, PRINCE2, or equivalent.</div></li><li><div>
Genesys Cloud Certification: e.g., Genesys Cloud Professional.</div></li><li><div>
Familiarity with Genesys CX solutions or similar cloud-based contact center platforms.</div></li><li><div>
Experience with Agile delivery approaches or hybrid project environments.</div></li></ul><div></div><div>
What We Value</div><ul><li><div>
Go Big: Bring ambition, creativity, and drive to deliver exceptional results for customers and the region.</div></li><li><div>
Fly in Formation: Collaborate seamlessly with teams across functions to achieve shared goals.</div></li><li><div>
Embrace Empathy: Lead with understanding&mdash;toward customers, partners, and teammates&mdash;to foster trust and long-term relationships.</div></li></ul><div></div><div>
Location &amp; Travel</div><ul><li><div>
Base: Riyadh, Saudi Arabia</div></li><li><div>
Travel: Occasional travel across the GCC region may be required for project delivery and customer engagements.</div></li></ul><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

PS Project Manager

Join Genesys and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Genesys

ABOUT_COMPANY

Senior Solution Consultant

PS Project Manager