Urwah Admin

Genesys

Genesys is a leader in omnichannel customer experience and contact center solutions, serving over 10,000 companies in more than 100 countries. The company specializes in AI-powered customer engagement, offering tools for automation, workforce optimization, and analytics to enhance customer journeys and operational efficiency. Genesys aims to help businesses improve customer loyalty and streamline their operations through innovative technology and a unified platform.

<div></div><div><div><div><div><div><div>locations</div><div>
Germany</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110721</div></div></div></div></div></div><div><div>
Be the one building AI-powered experiences where they matter most. 
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. 
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries &ndash; moving AI from possibility to production in real-world enterprise environments every day. 
Agentic AI Orchestrator
Professional Services | AI &amp; Digital Solutions | EMEA
As an Agentic AI Orchestrator at Genesys, you will serve as the strategic and technical bridge between customer ambition and successful AI transformation.
You will partner directly with strategic customers across the EMEA region &mdash; leading with a consultative approach, moving with the agility that enterprise AI demands, and measuring success against customer business outcomes. At Genesys, we&rsquo;re transforming how organisations connect with their customers through empathy, collaboration, and innovation.
This role offers the opportunity to make a lasting impact by helping enterprises move from AI exploration to continuous transformation &mdash; and to shape how that transformation capability is built and scaled within the organisation.
What You&rsquo;ll Do
Advise, Influence &amp; Drive Adoption<ul><li>
Lead discovery and strategy alignment &mdash; partner with Genesys CX Advisors, Solution Consultants, and customer stakeholders to identify AI use cases, assess feasibility and value, and translate business KPIs into actionable technical priorities</li><li>
Surface the real problem beneath the presenting symptom &mdash; use data, evaluation outputs, and systematic analysis to form precise hypotheses and direct where intervention has the most leverage</li><li>
Influence adoption through credibility: when customers are blocked, uncertain, or sceptical, resolve it through evidence and clearly articulated reasoning</li><li>
Translate data-driven findings into executive-ready narratives &mdash; present complex AI performance insights, business impact, and recommendations with the clarity and confidence that influences C-level decisions</li></ul>
Design and Architecture<ul><li>
Define reference architectures, integration patterns, and data flows for AI-powered experience orchestration &mdash; adapting the approach iteratively as customer context and data reveals new priorities</li><li>
Lead process-redesign workshops to create seamless, channel-agnostic CX &mdash; facilitated with a consultative approach that builds customer ownership of the solution</li><li>
Ensure all designs comply with Genesys and customer security, privacy, and regulatory requirements (GDPR, PDPA, PCI, HIPAA where applicable)</li></ul>
Prototype and Implementation<ul><li>
Deliver rapid POC and MVP implementations using Genesys Cloud AI Studio, CoPilot, Agentic Virtual Agent, and related product suites &mdash; moving from hypothesis to working prototype at pace, and adjusting direction when the evidence requires it</li><li>
Integrate Genesys AI components with customer CRM, ERP, and third-party systems</li><li>
Establish implementation KPIs and analytics to measure model and journey performance from day one &mdash; not as an afterthought</li></ul>
AI Engineering &amp; Outcome-Oriented Delivery<ul><li>
Design and implement evaluation frameworks to measure AI solution quality in production: intent accuracy, retrieval groundedness, response relevance, agent goal completion, and policy adherence</li><li>
Build automated eval pipelines that enable rapid, systematic iteration across prompt variants, guardrail configurations, and model versions</li><li>
Architect agentic systems with precision: define agent topology, design tool schemas, and engineer orchestration logic.</li><li>
Measure success through production adoption and demonstrable outcome improvement &mdash; use outcome data as the primary signal for where to focus next</li></ul>
Optimisation and Continuous Improvement<ul><li>
Define baseline metrics at engagement start and iterate relentlessly</li><li>
Evaluate solution performance against KPIs and refine designs based on data-driven insights, changing direction quickly when the data signals it</li><li>
Collaborate with Customer Success and Professional Services teams to hand over production-ready assets and roadmaps</li><li>
Codify field learnings into reusable frameworks, evaluation standards, and accelerators that scale capability beyond individual engagements</li></ul>
Governance, Ethics, and Enablement<ul><li>
Champion responsible AI design principles and apply guardrails to prevent bias or unsafe responses</li><li>
Adhere to Genesys ethical standards and compliance frameworks</li><li>
Mentor customer, partner, and internal teams to build long-term AI maturity and self-sufficiency &mdash; transferring expertise, not just delivering outcomes</li><li>
Feed well-formed, evidence-backed field signal to product and solution teams &mdash; precise enough to influence roadmap priorities directly</li></ul>
What We&rsquo;re Looking For
Experience<ul><li>
Bachelor&rsquo;s degree (Master&rsquo;s preferred) in Computer Science, Information Technology, Data Science, or a related discipline</li><li>
8&ndash;12 years of combined experience across AI implementation, CX/CCaaS platform consulting, or technical solution architecture &mdash; demonstrated through overlap and measurable customer impact, not additive year counts across separate tracks</li><li>
Extensive on-field experience implementing or supporting CX, CRM, or AI orchestration platforms (e.g., Genesys Cloud, Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar)</li><li>
Hands-on experience with agentic AI systems: building, evaluating, or operating LLM-powered agents in production contexts</li><li>
Demonstrated experience working with APIs, data pipelines, and modern cloud environments (AWS, Azure, GCP)</li><li>
Track record of mentoring or developing technical peers and codifying expertise into approaches others can build on</li></ul>
Consultative &amp; Customer-Facing Skills<ul><li>
Proven autonomy inside complex enterprise accounts &mdash; leading discovery, shaping scope, managing stakeholder expectations, and building trust without hand-holding</li><li>
Comfortable operating without a defined playbook &mdash; able to form and test hypotheses under ambiguity, pivot quickly when the data signals a change, and bring stakeholders along through the process</li><li>
Translates data-driven findings into executive-ready narratives: quantified outcomes, causal relationships, and clear next steps &mdash; not qualitative summaries</li><li>
Proven leadership in cross-functional environments and complex enterprise contexts</li><li>
Product instinct: able to define success metrics, surface well-formed requirements, and articulate the business case for technical decisions</li><li>
Experience with industry verticals such as Financial Services, Healthcare, Insurance, Retail, or Public Sector</li><li>
German and English fluency. Other languages will be an advantage across the EMEA region</li></ul>
Technical Skills<ul><li>
CX orchestration and workflow design across multiple platforms &mdash; with a focus on outcome over architecture elegance</li><li>
Conversational AI and Agentic Virtual Agent implementation across voice, chat, and messaging channels</li><li>
Knowledge engineering: retrieval system diagnosis, RAG pipeline design, semantic coverage analysis, and knowledge optimisation for AI consumption</li><li>
Agentic system design: tool schema authoring, multi-agent topology, prompt engineering as a systematic discipline, and guardrail implementation for enterprise-safe agent behaviour</li><li>
Applied data analysis: Python for evaluation scripting, log analysis, and integration development; SQL for operational data querying &mdash; AI-assisted development tooling expected and encouraged</li><li>
Deep working knowledge of one or more enterprise CCaaS or Agentic AI platforms &mdash; Genesys Cloud preferred, or equivalent such as Google CCAI, Salesforce, AWS Connect, NICE CXone, Sierra, Decagon, or Cognigy; demonstrated expertise in deploying and optimising conversational or agentic AI solutions on any of these platforms is equally valued</li><li>
Data and integration expertise: REST APIs, event-driven architecture, JSON</li><li>
Cloud infrastructure familiarity: provisioning, access control, and cost management (AWS preferred)</li><li>
Data governance, security compliance, and responsible AI design principles</li></ul> 
Working at Genesys<ul><li>
AI at enterprise scale &ndash; Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.</li><li>
A flexible-first culture &ndash; Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</li><li>
Growth in the AI era &ndash; Build future-ready skills through mentorship, learning programs, leadership development and education support.</li><li>
Time to recharge and give back &ndash; Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</li><li>
Recognized globally &ndash; Genesys is Great Place to Work&reg; certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</li></ul>
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. 
What Happens After You Apply
After you apply, here's what you can typically expect:<ul><li>
Our Talent Acquisition team reviews your application with the hiring team.</li><li>
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</li><li>Next, you'll meet the hiring manager and other members of the interview team.</li><li>
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</li><li>
After interviews are complete, our team will follow up with the final steps.</li></ul>
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. 
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.<h1 class="jobSectionHeader"> 
Be the one building what's next - where AI, experience and impact come together.</h1> 
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. 
About Genesys:
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. 
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. 
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. 
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response. 
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. 
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</div></div></div>

Senior Principal Agentic AI Orchestrator

<div>
 
 Be the one building AI-powered experiences where they matter most.
 
 
 
 At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
 
 
 Help build, support and operate technology used by more than 8,000 organizations in over 100 countries &ndash; moving AI from possibility to production in real-world enterprise environments every day.
 
 
 The
 
 Genesys AI Architect
 
 is a senior presales AI specialist who operates across three core motions:
 
 
 <ul>
 <li>
 Driving strategic AI opportunities with customers and sales teams
 </li>
 <li>
 Scaling the field through reusable assets, technical enablement, and coaching
 </li>
 <li>
 Shaping product and go-to-market direction through real-world customer and field feedback
 
 
 </li>
 </ul>
 This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design end-to-end AI systems for customer experience use cases. Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff, and failure handling.
 </li>
 <li>
 Optimize retrieval-augmented generation (RAG) and knowledge architectures to extend Genesys solutions where required. Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.
 </li>
 <li>
 Establish AI evaluation frameworks and quality measurement strategies. Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.
 </li>
 <li>
 Engineer contextual AI experiences that leverage real-time data and conversation state. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and aligned across channels and touchpoints.
 </li>
 <li>
 Design for scalability, latency, and cost efficiency in enterprise environments. Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.
 </li>
 <li>
 Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.
 </li>
 <li>
 Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
 </li>
 <li>
 Design and deploy AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, and success criteria, and to highlight the differentiated value of Genesys AI.
 </li>
 <li>
 Partner with account teams and Professional Services to transition successful prototypes into production pilots supporting technical handoff, hardening, KPI alignment, and business outcome validation.
 </li>
 <li>
 Build integrations to third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A showcasing the art of the possible with Genesys Cloud AI solutions.
 </li>
 <li>
 Develop reusable technical assets and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.
 </li>
 <li>
 Provide technical feedback and strategic insights to Product Management and Engineering on AI product design, implementation considerations, and customer-driven enhancements.
 </li>
 <li>
 Influence CIO/CTO-level stakeholders and position Genesys as integral to an organization&rsquo;s broader IT and transformation strategy.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 AI Architecture &amp; Technical Judgment: Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.
 </li>
 <li>
 Enterprise Integration &amp; Real-Time Design: Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.
 </li>
 <li>
 Evaluation, Governance &amp; Observability: Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.
 </li>
 <li>
 Executive Communication &amp; Field Enablement: Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.
 </li>
 <li>
 Prompt Design &amp; AI Workflow Optimization: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.
 </li>
 <li>
 Technical Demonstration Prowess: Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
 </li>
 <li>
 Sales Acumen: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
 </li>
 <li>
 Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
 </li>
 <li>
 Executive Presence: Proven ability to influence CIO/CTO decision-makers.
 </li>
 <li>
 Strong understanding of the Genesys Cloud platform and Genesys AI preferred.
 </li>
 <li>
 Foundational understanding of programming concepts (Python preferred).
 </li>
 <li>
 Fluency in English and Arabic languages.
 </li>
 <li>
 French language fluency as a plus.
 
 
 </li>
 </ul>
 
 Working at Genesys
 
 
 
 <ul>
 <li>
 AI at enterprise scale &ndash; Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
 </li>
 <li>
 A flexible-first culture &ndash; Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
 </li>
 <li>
 Growth in the AI era &ndash; Build future-ready skills through mentorship, learning programs, leadership development and education support
 </li>
 <li>
 Time to recharge and give back &ndash; Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
 </li>
 <li>
 Recognized globally &ndash; Genesys is Great Place to Work&reg; certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
 
 
 </li>
 </ul>
 Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
 
 
 
 What Happens After You Apply
 
 
 
 After you apply, here's what you can typically expect:
 
 
 <ul>
 <li>
 Our Talent Acquisition team reviews your application with the hiring team
 </li>
 <li>
 A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 </li>
 <li>
 Next, you'll meet the hiring manager and other members of the interview team
 </li>
 <li>
 We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
 </li>
 <li>
 After interviews are complete, our team will follow up with the final steps
 
 
 </li>
 </ul>
 Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
 
 
 
 Stay Connected
 
 
 
 Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
 
 
 Get notified about relevant opportunities.
 
 
 
 Be the one building what's next - where AI, experience and impact come together.
 
 
 
 
 Employee Referral
 
 
 
 If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
 
 
 
 About Genesys:
 
 
 
 Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
 
 
 
 Reasonable Accommodations:
 
 
 
 If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
 
 
 You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
 
 
 This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.
 
 
 
 Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
 
 Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 
 
 
</div>

AI Solution Architect EMEA

Location: Dubai, UAE (with travel across the Emirates and Middle East as required)About Us: Protean International DMCC is a leading provider of eSign, eKYC, Back Ground Verification, innovative financial technology solutions, banking software, digital insurance platforms, investment products, tailored for the Banking, Financial Services, and Insurance (BFSI) sector. We empower businesses to provide value proposition, e.g., optimize operations, enhance customer experience, improve efficiency, manage risk, achieve growth. With a strong presence in the UAE and a commitment to innovation, we are seeking a dynamic and results-oriented B2B BFSI Sales Person to join our growing team. https://protean-international.com/The UAE BFSI Landscape: The UAE's BFSI sector is a vibrant and rapidly evolving market, with total banking assets reaching AED 4,560.0 billion by the end of Q4 2025. The sector demonstrates strong growth, driven by digital transformation, increasing adoption of fintech, and a robust regulatory environment. This presents significant opportunities for an experienced sales professional to contribute to our success by building strong relationships and delivering tailored solutions to key players in the market.Job Summary: As a B2B BFSI Sector Sales Person, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within the banking, financial services, and insurance industries across the UAE. You will act as a trusted advisor to clients, understanding their unique challenges and presenting our products/services as strategic solutions that address their specific needs. This role requires a deep understanding of the BFSI landscape, strong sales acumen, and the ability to build and maintain long-term client relationships.Key Responsibilities:&middot; Achieve Sales Target: 2 Mil USD of software and service sales&middot; New Business Development:o Identify and prospect potential clients within the BFSI sector through market research, networking, cold outreach, and lead generation activities.o Develop and execute strategic sales plans to achieve and exceed sales targets and revenue objectives.o Conduct in-depth needs analysis with prospective clients to understand their business challenges, pain points, and strategic goals.&middot; Client Relationship Management:o Build and nurture strong, long-lasting relationships with key decision-makers and stakeholders at all levels within target organizations.o Act as a primary point of contact for clients, providing exceptional service and support throughout the sales cycle and beyond.o Identify upsell and cross-sell opportunities within existing client accounts to maximize revenue per customer.&middot; Solution Selling &amp; Presentation:o Develop and deliver compelling, tailored presentations and proposals that clearly articulate the value proposition of our products/services and demonstrate how they address client needs.o Conduct product demonstrations and provide expert insights to showcase the benefits and functionalities of our offerings.o Negotiate contracts, terms, and pricing to secure mutually beneficial agreements.&middot; Market Intelligence &amp; Reporting:o Stay abreast of market trends, competitor activities, and industry developments within the UAE BFSI sector.o Provide regular and accurate sales reports, forecasts, and pipeline updates to management.o Collaborate with internal teams (e.g., product development, marketing, customer success) to ensure seamless service delivery and customer satisfaction.&middot; Compliance &amp; Ethics:o Adhere to all company policies, industry regulations, and ethical guidelines.Qualifications:&middot; Bachelor's degree in Business Administration, Finance, Marketing, or a related field.&middot; [Minimum X years, e.g., 3-5 years] of proven B2B sales experience, specifically within the Banking, Financial Services, or Insurance (BFSI) sector in the UAE.&middot; Demonstrated track record of consistently meeting or exceeding sales targets.&middot; Strong understanding of the UAE BFSI market, its regulations, and key players.&middot; Excellent communication, presentation, negotiation, and interpersonal skills.&middot; Ability to build rapport and trust quickly with diverse stakeholders.&middot; Highly self-motivated, results-driven, and able to work independently as well as part of a team.&middot; Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.&middot; Fluency in English is essential; Arabic proficiency is a significant advantage.&middot; Valid UAE driving license and willingness to travel extensively within the UAE.Preferred Skills (Optional):&middot; Experience with [specific product types, e.g., FinTech solutions, core banking systems, insurance software, investment platforms].&middot; Knowledge of digital transformation trends and their impact on the BFSI sector.&middot; Ability to analyze complex data and market insights to inform sales strategies.What We Offer:&middot; Opportunities for professional growth and career advancement within a rapidly expanding company.&middot; A dynamic and supportive work environment with extensive experience to understand eGOV services through BFSI sector and Digital Public Infrastructure approach.How to Apply: Please email your CV at shabana@genesysindia.co.in.You can make a call on whatsapp/ Botim on +917738773499Pay: AED10,000.00 - AED12,000.00 per monthWork Location: In person

Enterprise Sales Manager for Solution Sales in BFSI Sector

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 15 Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR111172</div></div></div></div></div></div><div><div>
Be the one building AI-powered experiences where they matter most. 
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. 
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries &ndash; moving AI from possibility to production in real-world enterprise environments every day.<div> 
The Genesys AI Architect is a senior presales AI specialist who operates across three core motions:<ul><li>
Driving strategic AI opportunities with customers and sales teams
</li><li>Scaling the field through reusable assets, technical enablement, and coaching</li><li>
Shaping product and go-to-market direction through real-world customer and field feedback
</li></ul>This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.
Key Responsibilities:<ul><li>
Design end-to-end AI systems for customer experience use cases. Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff, and failure handling.</li><li>
Optimize retrieval-augmented generation (RAG) and knowledge architectures to extend Genesys solutions where required. Design scalable knowledge and retrieval strategies that ground AI responses in enterprise data. Develop approaches for content structuring, chunking, embedding, and ranking to ensure accuracy, relevance, and freshness. Partner with customers to align AI outputs with trusted knowledge sources while balancing performance, latency, and governance requirements.</li><li>
Establish AI evaluation frameworks and quality measurement strategies. Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact. Create test sets, evaluation methodologies, and feedback loops to continuously improve performance. Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.</li><li>
Engineer contextual AI experiences that leverage real-time data and conversation state. Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals. Optimize context management and prompt structure to maximize relevance while managing token limits and response quality. Ensure AI interactions remain coherent, personalized, and aligned across channels and touchpoints.</li><li>
Design for scalability, latency, and cost efficiency in enterprise environments. Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale. Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions. Ensure designs meet enterprise expectations for reliability and responsiveness.</li><li>
Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.</li><li>
Support pre-sales activities such as technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.</li><li>
Design and deploy AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, and success criteria, and to highlight the differentiated value of Genesys AI.</li><li>
Partner with account teams and Professional Services to transition successful prototypes into production pilots supporting technical handoff, hardening, KPI alignment, and business outcome validation.</li><li>
Build integrations to third-party systems via RESTful APIs and emerging interoperability patterns such as MCP and A2A showcasing the art of the possible with Genesys Cloud AI solutions.</li><li>
Develop reusable technical assets and enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.</li><li>
Provide technical feedback and strategic insights to Product Management and Engineering on AI product design, implementation considerations, and customer-driven enhancements.</li><li>
Influence CIO/CTO-level stakeholders and position Genesys as integral to an organization&rsquo;s broader IT and transformation strategy.</li></ul>
Requirements:</div><div><ul><li>
AI Architecture &amp; Technical Judgment: Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases using the right mix of classic ML, NLU/NLP, retrieval-based systems, LLMs, orchestration patterns, tool use and agentic approaches. Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.</li><li>
Enterprise Integration &amp; Real-Time Design: Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems. Able to design for real-world constraints including voice latency, fallback paths, throughput, reliability, and secure data access.</li><li>
Evaluation, Governance &amp; Observability: Ability to define AI evaluation strategies, success metrics, and monitoring approaches across offline and online testing, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.</li><li>
Executive Communication &amp; Field Enablement: Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders, while also creating reusable assets, workshops, and enablement content that scale field capability across the SC organization.</li><li>
Prompt Design &amp; AI Workflow Optimization: Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.</li><li>
Technical Demonstration Prowess: Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.</li><li>
Sales Acumen: Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.</li><li>
Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.</li><li>
Executive Presence: Proven ability to influence CIO/CTO decision-makers.</li><li>
Strong understanding of the Genesys Cloud platform and Genesys AI preferred.</li><li>
Foundational understanding of programming concepts (Python preferred).</li><li>
Fluency in English and Arabic languages.</li><li>
French language fluency as a plus.</li></ul>
#LI-MC1</div> 
Working at Genesys<ul><li>
AI at enterprise scale &ndash; Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.</li><li>
A flexible-first culture &ndash; Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.</li><li>
Growth in the AI era &ndash; Build future-ready skills through mentorship, learning programs, leadership development and education support.</li><li>
Time to recharge and give back &ndash; Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.</li><li>
Recognized globally &ndash; Genesys is Great Place to Work&reg; certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.</li></ul>
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. 
What Happens After You Apply
After you apply, here's what you can typically expect:<ul><li>
Our Talent Acquisition team reviews your application with the hiring team.</li><li>
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
</li><li>Next, you'll meet the hiring manager and other members of the interview team.</li><li>
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.</li><li>
After interviews are complete, our team will follow up with the final steps.</li></ul>
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. 
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.<h1 class="jobSectionHeader"> 
Be the one building what's next - where AI, experience and impact come together.</h1> 
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. 
About Genesys:
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. 
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. 
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. 
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response. 
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. 
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</div></div></div>

<div></div><div><div><div><div><div><div>locations</div><div>
Riyadh (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted 30+ Days Ago</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR110593</div></div></div></div></div></div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solutions Consultant
As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach. 
What You&rsquo;ll Be Responsible For
Discovery &amp; Outcome Alignment<ul><li>
Engage stakeholders to understand business objectives, operational challenges, and success metrics</li><li>
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers</li><li>
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)</li><li>
Help customers understand the organizational and operational impact of modernizing customer experience</li></ul>
Solution Design &amp; Advisory<ul><li>
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints</li><li>
Balance innovation with feasibility, scalability, and long-term sustainability</li><li>
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams</li><li>
Ensure smooth transition to delivery teams by setting clear expectations and success criteria</li></ul>
Demonstrations &amp; Value Communication<ul><li>
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration</li><li>
Excellent in story telling and lead in value selling approach</li><li>
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way</li><li>
Adapt messaging for diverse audiences, including executives, business users, and technical teams</li><li>
Experienced soft skills and objection handling.</li><li>
Articulate business value and differentiation in the context of customer needs</li></ul>
Supporting Complex Sales Cycles<ul><li>
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals</li><li>
Lead or contribute to RFx responses, proposals, and customer presentations</li><li>
Guide customers through evaluation and decision-making processes</li><li>
Lead virtual or on-site workshops to build alignment and confidence</li><li>
Building business cases / ROI models</li><li>
Quantifying value (cost reduction, containment, CSAT impact)</li><li>
Partnering with Value Consultants (or doing it themselves)</li></ul>
Technical Validation &amp; Integration Advisory<ul><li>
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems</li><li>
Advise on APIs, integrations, data flows, security, and interoperability</li><li>
Address feasibility, risk, and technical adoption considerations</li><li>
Support use cases involving AI, automation, analytics, and digital engagement</li><li>
Coordinate with SME, partners and Product Team.</li></ul>
Innovation &amp; Thought Leadership<ul><li>
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)</li><li>
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)</li><li>
Act as a technical ambassador, showcasing innovative solutions to customers and partners</li></ul>
Team Collaboration &amp; Leadership<ul><li>
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes</li><li>
Lead or contribute to virtual deal teams on complex opportunities</li><li>
Share knowledge, mentor peers, and contribute to team best practices</li><li>
Operate with a high degree of autonomy while managing multiple priorities</li><li>
Co-selling and co-designing solutions</li></ul>
What We&rsquo;re Looking For
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.
Required Experience<ul><li>
Excellent communication &amp; presentation skills in both Arabic and English</li><li>
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles</li><li>
Experience supporting enterprise or complex SaaS / cloud evaluations</li><li>
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms</li><li>
Solid technical foundation across networking, security, and software systems</li><li>
Proven ability to communicate effectively with both business and technical audiences</li><li>
Experience collaborating across sales, product, and delivery teams</li><li>
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO</li><li>
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes</li></ul>
Preferred Experience<ul><li>
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms</li><li>
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases</li><li>
Hands on Demo, POC is a plus.</li><li>
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems</li><li>
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)</li><li>
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus</li><li>
Strong workshop facilitation, presentation, and stakeholder management skills</li><li>
Familiarity with CcaaS ecosystem</li><li>
Experience working with system integrators, partners, or BPO providers</li><li>
Leading competitive differentiation conversations</li><li>
Experience with cloud migration strategies &amp; Change management considerations</li></ul>
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</div></div></div>

Senior Solution Consultant

Join Genesys and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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