Qureos Mentor

GERI CARE HOSPITAL

Key Responsibilities:1. Patient &amp; Family Support:<ul><li>Welcome and orient elderly patients and their caregivers upon admission.</li><li>Serve as the main point of contact for non-clinical concerns throughout the patient&rsquo;s stay.</li><li>Assist patients and families in understanding hospital policies, procedures, and services.</li></ul>2. Communication Facilitation:<ul><li>Coordinate between patients, families, doctors, nurses and administrative staff.</li><li>Ensure timely communication of care plans, discharge processes, and follow-up requirements.</li><li>Translate complex medical language into simple terms when necessary.</li></ul>3. Complaint Handling &amp; Resolution:<ul><li>Receive and document patient or caregiver concerns and complaints.</li><li>Work with appropriate departments to resolve issues quickly and satisfactorily.</li><li>Escalate serious concerns to senior management when required.</li></ul>4. Patient Satisfaction &amp; Feedback:<ul><li>Conduct patient satisfaction surveys or interviews during and after discharge.</li><li>Analyze feedback and suggest improvements to enhance the patient experience.</li><li>Implement initiatives that promote elderly-friendly services.</li></ul>5. Administrative Duties:<ul><li>Maintain detailed records of patient interactions and issue resolutions.</li><li>Support in the documentation and communication related to patient discharge and follow-ups.</li><li>Collaborate with billing or admissions staff for seamless administrative processes.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Healthcare Management, Social Work or related field.</li><li>Prior experience (2&ndash;3 years) in patient relations or customer service in a healthcare setting, preferably in geriatrics.</li><li>Knowledge of geriatric patient needs and hospital workflows is a strong advantage.</li></ul>Job Types: Full-time, PermanentWork Location: In person

Patient Relationship Manager

Key Responsibilities:Pre-Operative Duties:<ul><li>Prepare the operating theatre by setting up surgical instruments, equipment, and sterile drapes.</li><li>Check functionality and sterility of instruments and supplies.</li><li>Confirm and cross-check surgical lists and patient details.</li><li>Scrub, gown, and glove in accordance with aseptic techniques.</li><li>Assist in positioning and prepping the patient for surgery.</li></ul>Intra-Operative Duties:<ul><li>Pass instruments and supplies to the surgeon and surgical assistants during procedures.</li><li>Anticipate the surgeon's needs to ensure smooth workflow.</li><li>Maintain the sterile field and monitor for any breaches.</li><li>Count instruments, sponges, and needles with the circulating nurse before and after surgery.</li><li>Handle specimens correctly for lab processing.</li></ul>Post-Operative Duties:<ul><li>Assist with wound dressing and application of post-operative care devices.</li><li>Ensure proper disposal of used instruments and medical waste.</li><li>Decontaminate and restock instruments and equipment.</li><li>Document all procedures and instrument counts accurately.</li></ul>Qualifications and Skills:<ul><li>Registered Nurse with current nursing license.</li><li>Perioperative Nursing certification (preferred or required in some regions).</li><li>Minimum 1&ndash;2 years of OT/scrub nurse experience (may vary by employer).</li><li>Excellent knowledge of aseptic and sterile techniques.</li><li>Strong organizational and communication skills.</li><li>Ability to stay calm under pressure and respond quickly in emergency situations.</li><li>Good physical stamina and ability to stand for long periods.</li></ul>Job Types: Full-time, PermanentWork Location: In person

OT Nurse

Join GERI CARE HOSPITAL and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GERI CARE HOSPITAL

ABOUT_COMPANY

Patient Relationship Manager

OT Nurse