Qureos Mentor

GFL Environmental

<div>At GFL our goal is to invest in our people and provide opportunities to grow for life!
Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!<ul><li>
15 days of paid time off.</li><li>
4 medical plan options including an HSA with employer contribution &amp; match program, dental, and vision coverage.</li><li>
401(k) with an employer match.</li><li>
Paid holidays.</li><li>
Employee Assistance Program with free counseling services.</li></ul>
Overview:
GFL Environmental is one of North America&rsquo;s leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job &mdash; it&rsquo;s an opportunity to grow in your career, make new friends, and make a difference each day.
Key Responsibilities:<div><ul><li> 
Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.</li><li>Dispatch calls to routes based upon designated route and driver location.</li><li>Perform driver check-ins at day&rsquo;s end to ensure complete and accurate paperwork completion.</li><li>Distribute, collect and review route sheets for proper days end data entry.</li><li>Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.</li><li>May perform some additional responsibilities as assigned by the Operations Manager.</li><li>Interacts with customers, customer service department, sales, &amp; Operations staff reporting to Operations Manager.</li><li>Works with routing specialists to optimize routes.</li><li>Fields incoming calls / emails from customers.</li><li>Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.</li><li>Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.</li><li>Records and document information from drivers and distributes to appropriate departments.</li><li>Communicates with maintenance shop personnel.</li><li>Must be able to communicate effectively and professionally via email, telephone and two way devices.</li></ul> 

Knowledge, Skills, Abilities and Competencies:</div><div><ul><li> 
Completion of high school. Post-secondary courses or diploma would be considered an asset.</li><li>1-2 years in a transportation, dispatch or customer service role.</li><li>Strong communication and interpersonal skills.</li><li>Strong customer focus.</li><li>Proven ability to multi-task &amp; ability to prioritize tasks.</li><li>Proficient in MS Outlook, Excel, Word.</li><li>Knowledge of industry an asset.</li><li>Advanced skill level with software applications and word processing accuracy including adequate typing speed.</li><li>Required to work extended hours including occasional weekends.</li><li>Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.</li><li>Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.</li></ul></div>
#GFLTalent</div>

Dispatcher

Join GFL Environmental and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GFL Environmental

ABOUT_COMPANY

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