Urwah Admin

Giesecke+Devrient

<div>
 
 
 Role Summary
 
 
 
 We are hiring engineers with 2&ndash;3 years of experience who can operate and troubleshoot mission critical banking/automation applications while thinking with a
 
 developer&rsquo;s mindset
 
 &mdash;especially for Java based systems. The role requires strong
 
 MSSQL skills
 
 , solid
 
 application testing
 
 , Familiarity with workflow-based applications, and
 
 logical problem-solving
 
 to accelerate RCA.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Database (MSSQL)
 
 
 <ul>
 <li>
 Install, configure, and administer Microsoft SQL Server (2016&ndash;2019).
 </li>
 <li>
 Write, optimize, and troubleshoot SQL queries, views, stored procedures, and functions.
 </li>
 <li>
 Analyze
 
 execution plans
 
 , eliminate blocking/deadlocks, and tune indexing strategies.
 </li>
 <li>
 Support &amp; maintain
 
 HA/DR
 
 (Failover Cluster Instances, Always On Availability Groups).
 </li>
 <li>
 Apply backup/restore strategies and environment migrations (DEV / Test / Prod).
 </li>
 </ul>
 
 
 
 
 2. Application &amp; Middleware
 
 
 <ul>
 <li>
 Provide operational and technical support for
 
 Javabased
 
 and
 
 .NETbased
 
 applications.
 </li>
 <li>
 Reading and analyzing different applications logs, troubleshoot exceptions, and communicate technical findings effectively to developers.
 </li>
 <li>
 Work with middleware such as
 
 IBM WebSphere ND
 
 for Java application clusters.
 </li>
 <li>
 Support reporting components (e.g.,
 
 SAP BO
 
 ).
 </li>
 <li>
 Participate in releases, hotfix rollouts, and controlled changes in production environments.
 </li>
 </ul>
 
 
 
 
 3. Testing &amp; Quality
 
 
 <ul>
 <li>
 Design and execute
 
 functional
 
 ,
 
 integration
 
 , and
 
 regression
 
 test cases.
 </li>
 <li>
 Prepare test data and validate results against system rules and workflows.
 </li>
 <li>
 Document defects with clear steps, logs, screenshots, and environment details.
 </li>
 <li>
 Validate hotfixes, patches, new releases, and infrastructure changes.
 </li>
 </ul>
 
 
 
 
 4. Systems &amp; Infrastructure
 
 
 <ul>
 <li>
 Administer hybrid environments involving:
 </li>
 <li>
 
 VMware ESXi &amp; vCenter
 
 </li>
 <li>
 
 Windows Server (2016&ndash;2019)
 
 </li>
 <li>
 
 Linux servers is a plus.
 
 </li>
 <li>
 Manage Active Directory objects, group policies, FTP/SFTP, IIS, roles/features is a plus
 </li>
 <li>
 Work closely with network and automation teams during integration or deployment tasks.
 </li>
 <li>
 Support secure remote access systems and hardware infrastructure used in cash centers.
 </li>
 </ul>
 
 
 
 
 5. Incident Handling &amp; RCA
 
 
 <ul>
 <li>
 Perform structured analysis of:
 </li>
 <li>
 Logs
 </li>
 <li>
 SQL traces
 </li>
 <li>
 Application thread behaviors
 </li>
 <li>
 Connection pools and latency issues
 </li>
 <li>
 Produce
 
 developer friendly RCAs
 
 with facts, metrics, and reproduction steps.
 </li>
 <li>
 Provide evidence during incident escalations (DB stats, query plans, environmental metrics).
 </li>
 </ul>
 
 
 
 
 6. Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Work in coordination with local teams and global R\&amp;D teams to deploy fixes and align designs.
 </li>
 <li>
 Communicate technical issues clearly and professionally with stakeholders.
 </li>
 <li>
 Maintain documentation, runbooks, and operational procedures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in engineering,
 
 Computer Science
 
 , or related field.
 </li>
 <li>
 2&ndash;3 years in systems, application support, or software engineering roles.
 </li>
 <li>
 Strong MSSQL skills: implementation, query writing, troubleshooting, and performance tuning.
 </li>
 <li>
 Ability to think
 
 logically and structurally
 
 when analyzing issues.
 </li>
 <li>
 Experience with
 
 application testing
 
 and test planning.
 </li>
 <li>
 Comfortable reading Java code snippets and understanding how Java interacts with MSSQL.
 </li>
 <li>
 Familiarity with Git or similar version control workflows.
 </li>
 </ul>
 
 
 
 
 Highly Preferred
 
 
 <ul>
 <li>
 Handson
 
 Java development background
 
 (Core Java, Spring basics).
 </li>
 <li>
 Understanding of:
 </li>
 <li>
 REST APIs
 </li>
 <li>
 Transactions
 </li>
 <li>
 Threading basics
 </li>
 <li>
 Connection pooling
 </li>
 <li>
 Experience in supporting enterprise applications deployed on
 
 WebSphere ND
 
 or similar application servers.
 </li>
 </ul>
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Scripting (PowerShell, Bash, Python).
 </li>
 <li>
 Experience with:
 </li>
 <li>
 Windows Failover Clustering
 </li>
 <li>
 .NET applications
 </li>
 <li>
 NFS, FTP/SFTP, Active Directory, HW firewall concept, material handling systems.
 </li>
 <li>
 </li>
 <li>
 Familiarity with backup solutions, and backup/restoration plans.
 </li>
 <li>
 Exposure security assessments and hardening.
 </li>
 </ul>
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strong teamwork abilities and effective communication skills
 </li>
 <li>
 Strong analytical and logical reasoning.
 </li>
 <li>
 Excellent troubleshooting methodology.
 </li>
 <li>
 Clear written and verbal communication.
 </li>
 <li>
 Ownership, accountability, and attention to detail.
 </li>
 <li>
 Ability to work under pressure in a critical environment.
 </li>
 </ul>
 
 
 
 
 KPIs (First Year)
 
 
 <ul>
 <li>
 Reduction in incident resolution time through accurate analysis.
 </li>
 <li>
 Quality and accuracy of RCAs sent to development teams.
 </li>
 <li>
 Successful completion of test cases during releases.
 </li>
 <li>
 Reduction of repeated incidents due to improved documentation and testing.
 </li>
 <li>
 Stability of MSSQL environments (performance &amp; availability targets).
 </li>
 </ul>
</div>

Software Application Support and Implementation Engineer (m/f/d)

Join Giesecke+Devrient and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Giesecke+Devrient

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Software Application Support and Implementation Engineer (m/f/d)