Qureos Mentor

GIG Gulf

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 Who we are
 
 
 
 GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 To underwrite and process personal line products within company guidelines for customers with a high level of Customer service / Sales.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 To answer all calls in a consistent and professional manner as per desired level of Customer Service.
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 To provide customers with accurate information as per the company guidelines of all products.
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 Employees should ensure that they adhere to the level of productivity prescribed by their manager. Feedback and improvement will be implemented where necessary.
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 Employees should ensure that a high level of quality standards are applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals.
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 Promote the company&rsquo;s products at all times.
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 Identify and refer all risks outside personal authority limit to the relevant manager.
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 Ensure relationships are maintained and developed with key partners where necessary.
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 Ensure campaign results set out by manager is achieved.
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 Ensure Audit standards are met based on guidelines provided by management.
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 Employee should adhere to the shift patterns as instructed by manager.
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 Provide support to colleagues within the team as well as to the other areas of the personal lines department to alleviate short term resource issued and ensure smooth service to customer
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 Perform any other related duties as required to support the operation.
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 The employees is required to achieve the daily sales target for inbound and outbound calls
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 Follow up with all prospective customers old and new.
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 Operational &amp; Technical Responsibilities:
 
 
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 Underwrite (rate, accept, decline and issue new policies and renewals) for all personal lines products within delegated authority limit and in accordance with the criteria laid down in approved underwriting manuals and management instruction
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 Employees are required to achieve the sales results and KPI&rsquo;s for inbound and outbound calls set up by manager.
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 Essential Requirements:
 
 
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 Prior Telephone sales experience (inbound and outbound) being a top performer (average of 100 calls/day)) for t least 1 year.
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 Secondary Education preferred
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 </ul>
</div>

Sales Advisor

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way
 
 
 
 
 
 
 Job purpose:
 
 
 
 To ensure healthcare providers and GIG GULF valued members are dealt with effectively and efficiently across touchpoint and access channels. We are looking for a Customer Center executive who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. He/she should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that he/she displays exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
 
 
 
 
 
 This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer's complete satisfaction without the need to refer the customer on. This will include resolving complex and challenging situations from all customer groups - individual, corporate and intermediaries.
 
 
 
 
 
 You will be a Customer Service Champion, putting the customer at the center of everything you do and putting forward ideas for the continual improvement of the customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Provide extraordinary service to our customers via phone, email, and other access channels
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 Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution
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 Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
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 Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management
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 Being a role model for the team demonstrating outstanding personal behaviors and performance
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 Being a Customer Service Champion. Contribute to the continuous improvement process by putting forward ideas for improvement and contributing to focus groups
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 Handling patients, referral sources, and administrative department inquires
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 Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims from either private or corporate clients/policyholders.
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 Communicating with insurance companies and prior authorization requests
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 Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
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 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
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 Excellent team player, independent, diligent, and responsible, with a positive attitude under pressure
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 Previous experience in healthcare customer service / contact center operations
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 Previous experience of a complex and multi skilled customer facing roles within a contact center setting
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 Excellent verbal and written communication skills
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 Computer literate
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 The job holder should understand the different aspects of the Healthcare Platform to be able to direct queries to the relevant parties where necessary.
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 The job holder requires a good understanding of all medical policies and the claims and reimbursement process
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 The job holder requires a general understanding of the reasons for inclusion / exclusion of certain treatments or conditions.
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 Language skills are an advantage in this position. The job requires proficiency in English and Arabic (written and spoken)
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 </ul>
</div>

Customer Services Executive - Healthcare ***ONLY Emiratis with family book***

<div>
 
 
 Who we are
 
 
 
 GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The primary role of the Credit Control Executive is to ensure the timely collection of outstanding premiums from clients and brokers. This involves monitoring accounts receivable aging, following up with clients on regular basis which includes meetings and office visits, and implementing strategies to reduce credit risk and improve cash flow for the company.
 
 
 
 
 
 This is a regional role so will be on Monday to Friday work week, Weekend is Saturday and Sunday.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Represents GIG Gulf to brokers and clients assigned and ensure that service level agreement standards are met.
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 Follow up on outstanding, due or overdue premium from allotted clients &amp; brokers and ensure customers pay on time.
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 Ensures that GIG Gulf Credit Control targets are met.
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 Responsible for escalating unpaid and defaulted accounts with the respective business heads and maintain proper tracking /follow up on escalations.
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 Review and reconcile client and broker Statements of Account on periodic intervals.
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 Convene meetings &amp; calls with brokers and clients on frequent basis to discuss and resolve payment issues. Involve Key Account Managers and Underwriters if necessary.
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 Proposes to management appropriate decisions to be made on problematic cases.
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 Prepare reports for monthly meeting with Vertical Business Heads for escalations on allotted accounts.
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 Provide allocation details for payments received and ensure timely clearance of open receipts.
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 Provide assistance and details for receipting bank credits &amp; cheques.
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 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 <ul>
 <li>
 Organize meetings with Sales &amp; Distribution teams and Underwriting team on monthly basis.
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 Intervenes in new business deals to define the appropriate Credit Control processes to be implemented.
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 Implement debt collection processes when there are any overdue invoices or payments and initiate legal procedures if necessary.
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 Support team members and all internal &amp; external clients for any topic relating to Credit Control, though not relating to assigned accounts.
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 Responsible for handling cases routed through CRM and other ERP platforms.
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 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Accounting or related fields.
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 Strong attention to detail and ability to work under pressure.
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 Excellent communication and interpersonal skills.
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 Proficiency in MS Office and other relevant accounting software.
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 Ability to work in a team environment and collaborate with different stakeholders.
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 </ul>
</div>

Credit Control Executive

Join GIG Gulf and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GIG Gulf

About Company

Sales Advisor

Customer Services Executive - Healthcare ONLY Emiratis with family book

Credit Control Executive