Qureos Mentor

Gila River Gaming Enterprises

<div>Closing Date: November 19, 2025 at 4:00 PM

Pay Rate: $22.00 per hour 


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<ul>
<li>Promotes and provides excellent guest service experiences to both internal and external guests.</li>
<li>Provides analyses of special events and marketing programs.</li>
<li>Serves as the database import and export for IGT Acres System.</li>
<li>Responsible for guiding the functional requirements, analysis and design of the Patron Database.</li>
<li>Participates in system development and communicates results and decisions made to management, user and I.S. personnel at the property and provides timely feedback.</li>
<li>Takes a proactive role in developing strategic use of existing information processes, as well as evaluating potential use of new processes.</li>
<li>Develops and maintains policies, procedures and standards relating to database management and monitors transaction activity.</li>
<li>Consults with and advises users of the various existing data collection sources available, their content and possible use to support Cognos.</li>
<li>Keeps all database purges scheduled and synchronized with business objectives, system restraints and data value.</li>
<li>Coordinates data distribution and collection in conjunction with execution of direct mail calendar list sorts.</li>
<li>Ensures the player database is being effectively marketed through direct mail programs.</li>
<li>Writes coupon copy for direct mailers.</li>
<li>Works with Database Analyst to create and distribute mail files for direct mail programs.</li>
<li>Communicates with outside vendors to ensure direct mail pieces are accurate and mailed in a timely manner.</li>
<li>Communicates with guests regarding mail issues and marketing questions.</li>
<li>Requests and proofs direct mail projects for accuracy and quality.</li>
<li>Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.</li>
<li>Performs other special projects and duties as assigned.</li></ul> 


SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities. 


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


EDUCATION and/or EXPERIENCE
<div>
<ul><li>High School Diploma or equivalent required.</li></ul>
<ul><li>Experience in managing data driven-marketing campaigns preferred.</li></ul>
<ul><li>Must possess excellent skills in project and people management, communication and writing.</li></ul>
<ul><li>Professional written and verbal presentation skills are necessary.</li></ul>
<ul><li>Must have knowledge of multiple systems that support business objectives from both a property and brand perspective.</li></ul>
<ul><li>Ability to perform the GILA WAY which is as follows;</li></ul>
</div>
Greet our guest

Interact positively with our guest

Listen actively to our guest

Appreciate our guest
<div>
<ul><li>Must possess excellent guest service skills, strong telephone etiquette and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.</li></ul>
<ul><li>Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.</li></ul>
<ul><li>Strong interpersonal and communication skills, both written and oral.</li></ul>
<ul><li>This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.</li></ul></div> 

COMPUTER/TECHNICAL SKILLS

Intermediate skills in the use of personal computers, Microsoft Office Suite Software, email and enterprise specific programs. 


LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one to customers, clients, and other employees of the organization. 


MATHEMATICAL SKILLS

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, percentages and decimals. 


REASONING ABILITY

 Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to stand, walk, and climb or balance. The employee is occasionally required to sit, talk and hear. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. 


WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


The work environment is consistent with an Indian Gaming Casino in which the noise level is normally loud to very loud. Employees must be able to work in a smoking environment and must agree to maintain a Drug/Free workplace as a condition of employment with the Gila River Casino. All Gaming Facility employees must be certified/licensed, which is required for purposes of continued employment. The certification process includes a full background check.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Direct Marketing Coordinator

Join Gila River Gaming Enterprises and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gila River Gaming Enterprises

ABOUT_COMPANY

Direct Marketing Coordinator