Qureos Mentor

Gila River Resorts & Casinos

<div><p><b>Closing Date: May 5th, 2026 at 4:00 PM</b></p>
<p><b>
Pay Rate: $22.00 per hour</b></p>
<p>
This position is responsible for providing technical assistance to system users, by performing the following duties as well as demonstrating the GILA WAY.</p>
<p>
Essential Duties and Responsibilities:</p>
<ul>
<li>Promotes and provides excellent guest service experiences to both internal and external guests.</li>
<li>Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies troubleshooting, password resets, minor desktop, printing or phone issues.</li>
<li>Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.</li>
<li>Installs, configures and supports server and client workstations.
</li><li>Trains users on software and hardware.</li>
<li>Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.</li>
<li>Performs other special projects and duties as assigned.</li>
</ul>
<ul><li>MVR required at the time of application.
</li></ul><h2 class="jobSectionHeader"><b>Skills/ Requirements</b></h2>
<ul><li>HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.</li>
<li>Experience and/or training in technical support required.</li>
<li>Must possess a valid AZ driver's license and clean driving record for the past five (5) years.</li>
<li>Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.</li>
<li>Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.</li>
<li>Strong interpersonal and communication skills, both written and oral.
</li><li>Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.</li>
<li>Must pass a full background check to be certified/licensed prior to employment.</li>
<li>Must be able to work in a smoking environment.</li></ul></div>

IT Help Desk Technician I

<div><p><b>Closing Date: April 24, 2026 at 4:00 PM</b></p>
<p><b>
Pay Rate: $7.50 per hour, plus tips</b></p><br>
<p></p>
<p>
This position provides ultimate hospitality for guests in a casino environment while ensuring all laws and regulations with respect to the safe and responsible service of alcoholic beverages are strictly adhered to and by performing the following duties, as well as demonstrating the GILA WAY.</p>
<p>
Essential Duties and Responsibilities:</p>
<ul>
<li>Promotes and provides excellent guest service experiences to both internal and external guests.</li>
<li>Answers menu questions posed by guests.</li>
<li>Maintains knowledge of beverages and any food offerings or special menu items offered.</li>
<li>Upsells to premium offerings of wine, beer and spirituous liquors.</li>
<li>Observes guests behavior and cues that could indicate obvious signs of intoxication.</li>
<li>Provides attentive, friendly and professional service to internal and external guests while communicating in a positive, respectful manner.</li>
<li>May act in the capacity of a server assistant and ensures food items are picked up and served immediately upon availability from the kitchen.</li>
<li>Ensures the quality and presentation meet or exceed the expectations of guests.</li>
<li>Performs other special projects and duties as assigned</li>
</ul><h2 class="jobSectionHeader"><b>Skills/ Requirements</b></h2>
<ul><li>High School Diploma or equivalent preferred.</li>
<li>Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.</li>
<li>General wine, beer and spirituous liquor knowledge preferred.</li>
<li>Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.</li>
<li>Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.</li>
<li>Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.</li>
<li>Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.</li>
<li>Strong interpersonal and communication skills, both written and oral.</li>
<li>This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilites.</li></ul></div><p></p>

Pool Bartender (Seasonal)

Join Gila River Resorts & Casinos and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gila River Resorts & Casinos

About Company

IT Help Desk Technician I

Pool Bartender (Seasonal)