Qureos Mentor

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE:
 
 Public Relation Officer
 
 
 
 REPORTING TO
 
 : Country Lead KSA
 
 
 
 LOCATION
 
 : KSA
 
 
 
 ADDITIONAL INFO:
 
 Working from KSA Office; Expected to travel to different official offices around KSA
 
 
 
 PURPOSE OF POSITION
 
 
 
 Responsible for coordinating and liaising between the company and Government organisations / authorities and provide a key inter-face between the two.
 
 
 Provide quick, efficient, and reliable services for all Government related jobs such as Employment Permits, Entry Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labour &amp; Consulates and Business Licences to the company, adhering to the regular amendments in rules and regulations within very short notices.
 
 
 Respond effectively to the demands of the Businesses, employees, and their families to assist them on all government related services.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Legislative compliance
 
 <ul>
 <li>
 Responsible for ensuring all Company Licenses are up to date
 </li>
 <li>
 Ensuring smooth, compliance, and efficient interactions with official organisations as well as any other semi-government institution.
 </li>
 </ul>
 
 Government liaison
 
 <ul>
 <li>
 Managing the labour and immigration directly with government offices and management on various legal issues.
 </li>
 <li>
 Maintaining good relationship with government departments and agencies.
 </li>
 </ul>
 
 Employee&rsquo;s support
 
 <ul>
 <li>
 Preparing and processing the paperwork and relevant applications for acquiring new visas and work permits for employees and their families.
 </li>
 <li>
 Cancellations of Visa&rsquo;s and work permits for existing employees. (Both in English and in Arabic)
 </li>
 <li>
 Support expat employees with house hunting, transportation and children schooling.
 </li>
 <li>
 Assisting HR management in employee relation issues.
 </li>
 </ul>
 
 General Administration
 
 <ul>
 <li>
 Keeping track of all the employee legal documents and ensuring all administrative duties are kept up to date and legally compliant.
 </li>
 <li>
 Producing relevant reports as and when required.
 </li>
 <li>
 Assisting in any other day to day office administration.
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 Internal
 
 <ul>
 <li>
 All Business Unit Heads
 </li>
 <li>
 Line Managers
 </li>
 <li>
 HR Department
 </li>
 <li>
 Finance Department
 </li>
 <li>
 Employees
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Government Authorities
 </li>
 <li>
 Labour Consultants
 </li>
 <li>
 Industry associations
 </li>
 <li>
 Any other service provider
 </li>
 </ul>
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading Indicators
 
 <ul>
 <li>
 Licenses established &amp; Renewed
 </li>
 <li>
 OTD of Visas &amp; Work Permits.
 </li>
 </ul>
 
 Lagging Indicators
 
 <ul>
 <li>
 Good relationships with government Authorities
 </li>
 </ul>
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 Education/Achievements
 
 
 
 Required
 
 
 <ul>
 <li>
 Business bachelor&rsquo;s Degree
 </li>
 </ul>
 
 
 Preferred
 
 
 <ul>
 <li>
 Post-graduate qualification including public relation
 </li>
 </ul>
 
 Experience/Knowledge
 
 
 
 Required
 
 
 <ul>
 <li>
 5 years&rsquo; experience in similar job with strong experience with govt. organizations and embassies
 </li>
 <li>
 Ability to interpret legislation
 </li>
 <li>
 Arranging Business / Commercial License registration and renewals
 </li>
 <li>
 Experience in Office Suite
 </li>
 <li>
 Dealing with Ministry of Labour / Immigration and other Government Bodies
 </li>
 <li>
 Experience in obtaining Visa Quota
 </li>
 <li>
 Proficiency in written and spoken English and Arabic.
 </li>
 </ul>
 
 
 Preferred
 
 
 <ul>
 <li>
 Advanced Word and Excel skills
 </li>
 <li>
 Technologically inclined
 </li>
 <li>
 Expertise in entity establishment
 </li>
 <li>
 Understanding of French.
 </li>
 </ul>
 
 Specific Skills
 
 
 
 Required
 
 
 <ul>
 <li>
 Analytical and problem-solving skills
 </li>
 <li>
 Strong networking and interpersonal skills
 </li>
 <li>
 Good negotiation skills
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Personal Organisation and time management
 </li>
 </ul>
 
 Personal attributes
 
 
 
 Required
 
 
 <ul>
 <li>
 Presentable
 </li>
 <li>
 Professional
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Public Relation Officer

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Join Gilbarco Veeder-Root and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gilbarco Veeder-Root

ABOUT_COMPANY

Public Relation Officer

Customer Service Consultant