Qureos Mentor

Glacier Bancorp

<div><b>About The Role</b><div><br>
Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row! Learn More About Our Recognitions!</div><div></div><div><b><br>
SUMMARY:</b></div><div></div><div><br>
The Credit Analyst 1 will, through a structured training program, learn to analyze financial information to evaluate the degree of risk related to commercial credit requests. The training program is designed to last approximately 1-2 years depending on prior experience and/or pace of proficiency in the concepts and procedures required to perform the Credit Analyst job.</div><div></div><div><b><br>
TRAINING:</b><br>
</div><div>
</div><div>The Credit Analyst 1 will work under the supervision of the Credit Manager/Trainer and will learn to perform tasks such as:</div><ul><li>
Gathering and analyzing financial data from various sources, such as income statements, balance sheets, cash flow statements, credit reports, rent rolls, leases, appraisals, and customer projections.</li><li>
Calculating financial ratios and evaluating financial performance of existing business customers and new business customers.</li><li>
Assessing the risk level and repayment ability of the borrowers based on their financial performance, credit history, industry trends, market conditions, etc.</li><li>
Preparing credit authorizations and recommendations based on the analysis and findings.</li><li>
Preparing annual term loan reviews to evaluate financial performance of existing commercial loan customers.</li><li>
Communicating with the Lending Officers, to obtain additional information or clarify any issues.</li><li>
Following the credit policies and procedures and ensuring compliance with the relevant regulations and standards.</li></ul><div><b>
DUTIES AND </b><b>RESPONSIBILITIES</b><b>:</b></div><ul><li>
Complete assigned training, both online and real-time (in-person or on training calls) to develop knowledge base in commercial lending, financial statement analysis and risk management. Attend internal loan committee meetings to gain credit knowledge, understand the bank&rsquo;s risk appetite, and hear real-time feedback on credit presentations prepared by Credit Analysts and Lending Officers.</li><li>
Spread financial statements and tax returns with accuracy to assist Credit Analysts and Lending Officers in analyzing credits.</li><li>
Review annual term loan reviews and credit authorizations for proper completion of risk rating scorecards and loan details. Review lending policy, loan documents, and financial statements to learn proper loan structuring.</li><li>
Work with analyst and lending teams to complete annual term loan reviews, small dollar amount renewals, and ongoing covenant compliance testing.</li><li>
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.</li></ul>
<br>
<b>About You</b><div><b><br>
QUALIFICATIONS:</b></div><ul><li>
Bachelor's degree in Business or Finance</li></ul><div>
 <b>KNOWLEDGE, SKILL, ABILITY:</b></div><ul><li>
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position.
</li><li>Proven analytical and problem-solving abilities.</li><li>
Ability to communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results.</li><li>
Advanced proficiency with various office software. Proficiency in Word, Excel, PowerPoint, Internet Explorer, Email and Calendaring</li></ul><div><b>
WORK ENVIRONMENT:</b> Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.</div><div></div><div><b><br>
PHYSICAL DEMANDS:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><p></p><div><br>
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to climb stairs.</div><div></div><div><br>
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.</div><div></div><div><br>
Specific lifting abilities required by this job include: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.</div><div>
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.</div><br>
<br>
<b>What We Offer</b><div><b><br>
COMPENSATION &amp; BENEFITS:</b> Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details</div><div></div><div><b><i><br>
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.</i></b></div><div></div><div><b><i><br>
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.</i></b></div><div></div><div><b><i><br>
No Recruiters or unsolicited agency referrals please.</i></b></div></div>

Credit Analyst

<div><div><ul><li>Missoula, Montana</li><li>
10657</li><li>
Full Time</li><li>
Non-Exempt</li><li>
08/27/2025</li></ul></div><div></div><div><h2 class="jobSectionHeader"><b>
Job Description
</b></h2><div><b>About The Role</b><div><br>
The role of the Representative is to be welcoming, build rapport, and provide outstanding service to Bank customers while providing customer support services. Position manages high volume of inbound calls in a timely manner. Answers phone with smile in voice, identifies customers&rsquo; needs, clarifies information, assists customers with technical issues, research issues, and provides solutions. Position works with multiple systems and applications to analyze and resolve a variety of complex technical issues while navigating in a technical environment.</div><div></div><div><b><br>
DUTIES AND RESPONSIBILITIES:</b></div><div></div><div><br>
Answer calls using multi-line phone system. Assist customers on the phone/chat/in-person by providing requested/necessary service or information and/or directing calls to the appropriate department or person.</div><div></div><div><br>
Resolve customer service inquiries with on-call resolution or one-call follow-up. Gather information, evaluate opinions, and offer the best solutions. Provide advanced troubleshooting to customers outside of a scripted environment.</div><div></div><div><br>
Work with multiple systems and applications and analyze and resolve a variety of complex technical issues, while navigating in a technical environment. Assist customer by helping to fix technical issues while providing a fantastic and positive customer experience.</div><div></div><div><br>
Input customer Harland check order requests, update customer information when requested; complete customer research as requested; process Debit Card disputes and requests. Work with IVR customers to reset PINs and resolve Phone Banking issues.</div><div></div><div><br>
Maintain open communication with supervisor through sharing and accepting suggestions and ideas. Promote team efforts in all areas. Adjustments to change is necessary while maintaining a positive attitude.</div><div></div><div><br>
When appropriate, engage customers to learn about their financial needs, advise them of appropriate products and services, and generate leads for other members of the sales team to close by making professional referrals for cross-selling opportunities. Participate in sales events and activities.</div><div></div><div><br>
Utilize knowledge of all online NetTeller, Bill Pay, and Mobile banking products and services to assist customers with problem resolution, troubleshooting, and PIN resets. Assist in management of a shared departmental inbox by processing requests received in a timely manner.</div><div></div><div><b><br>
Opportunity to demonstrate proficiencies to progress to Call Center Rep II and Senior Call Center Rep III as described in First Security Bank Call Center Progression Plan.</b></div><div></div><div><b><br>
ESSENTIAL FUNCTIONS:</b></div><div></div><div><br>
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Maintain strict confidentiality of customer&rsquo;s personal and financial information.</div><div></div><div><br>
Develop and improve skills through training programs and regular feedback discussions with supervisors which help further professional development. Participate in all training sessions and complete all assigned OnCourse training courses and achieve a passing score by due date.</div><div></div><div><br>
Adhere to First Security Bank&rsquo;s core values; represent the bank in a professional manner which includes a professional image, confidentiality, positive &lsquo;can-do&rsquo; attitude, good attendance, punctuality, flexibility, and adaptability in meeting internal and external customer needs.</div><div></div><div><br>
Display excellent customer service with both internal and external clients. Embody First Security Bank&rsquo;s &ldquo;Welcome&rdquo; tenets:</div><ul><li>
Warm &ndash; Demonstrate warmth; be genuine and approachable</li><li>
Engage &ndash; Engage with teammates and customers; be present in every interaction</li><li>
Listen &ndash; Actively listen to employees and clients</li><li>
Connect &ndash; Build relationships, connect with the community and teams</li><li>
Opportunity &ndash; Seek out opportunities to serve others</li><li>
Modify &ndash; Modify your approach to meet employees and clients where they are; style-flex and adapt as appropriate</li><li>
Experience &ndash; Create a true experience for the client by providing exceptional customer service on their financial journey</li></ul><div>
Must be capable of regular, reliable, and timely attendance to accomplish essential job functions including in-person contact with internal and external customers.</div><div></div><div><br>
Position performs other duties as needed/assigned.</div><br>
<br>
<b>About You</b><div><b><br>
QUALIFICATIONS:</b></div><div></div><div><br>
A high school degree or GED is required.</div><div></div><div><br>
Six months to one year of similar or related customer service experience.</div><div></div><div><br>
Banking experience or basic understanding of banking terminology and/or prior call center experience is preferred. Working knowledge of bank products and services is preferred.</div><div></div><div><b><br>
KNOWLEDGE, SKILL, ABILITY:</b></div><div></div><div><br>
Working knowledge of standard office equipment. Basic computer skill with working knowledge or ability to learn various office software. Skills in areas related to operation of multi-line phone systems.</div><div></div><div><br>
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all customers in a polite and courteous manner.</div><div></div><div><br>
Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.</div><div></div><div><br>
Teamwork: demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.</div><div></div><div><br>
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.</div><div></div><div><br>
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgement; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.</div><div></div><div><br>
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.</div><div></div><div><br>
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.</div><div></div><div><br>
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.</div><div></div><div><br>
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.</div><div></div><div><br>
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.</div><div></div><div><br>
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon by others as a source of valid information.</div><div></div><div><b><br>
WORK ENVIRONMENT: </b>Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.</div><div></div><div><b><br>
PHYSICAL DEMANDS:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><p><br>
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull.</p><p>
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.</p><p>
Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.</p><p>
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.</p><br>
<br>
<b>What We Offer</b><div><b><br>
COMPENSATION &amp; BENEFITS:</b> Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!</div><div></div><div><b><i><br>
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.</i></b></div><div></div><div><b><i><br>
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.</i></b></div><div></div><div><b><i><br>
No Recruiters or unsolicited agency referrals please.</i></b></div></div></div></div>

Call Center Representative

Join Glacier Bancorp and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Glacier Bancorp

ABOUT_COMPANY

Credit Analyst

Call Center Representative