Qureos Mentor

GlassHouse Türkiye

<div>
 
 We support our customers in their digitalization journey with our deep technical expertise.
 
 
 
 
 
 GlassHouse has a rapidly growing business and offers many opportunities with its dynamic &amp; energetic environment. We have offices in Istanbul, Ankara, Izmir, South Africa, and Qatar.
 
 
 Come and join us!
 
 
 
 
 
 We are looking for an
 
 &ldquo;ITSM Lead&rdquo;
 
 to be assigned to the PMO Manager.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Manage, improve, and implement ITSM processes end-to-end across the organization.
 </li>
 <li>
 Evaluate and compare ITSM platforms conduct research, product assessments, and PoC activities, and provide insights and recommendations to the leadership team.
 </li>
 <li>
 Perform hands-on configuration, application governance, workflow design, and continuous improvement activities within the ITSM tool.
 </li>
 <li>
 Collaborate with product vendors and external consulting partners, provide direction, and ensure effective project follow-up.
 </li>
 <li>
 Lead the organization-wide adoption of ITSM and support its positioning as the company&rsquo;s central service management tool.
 </li>
 <li>
 Identify business needs, analyze existing operational workflows, reduce manual tasks, and propose automation and integration improvements (AI, RPA, API-based integrations, etc.).
 </li>
 <li>
 Conduct research and bring forward ideas related to AI, automation, integrations, RPA, and new technology investments.
 </li>
 <li>
 Supervise and mentor a Service Desk Team directly reporting to this role; support their technical and professional growth.
 </li>
 <li>
 Provide regular updates and reports to the PMO Manager.
 </li>
 <li>
 Participate in e&amp; enterprise audit and operational processes, including email communication and compliance reviews.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 University degree from a reputable university.
 </li>
 <li>
 Preferably 5+ years of experience in ITSM, process management, project management, or application administration.
 </li>
 <li>
 Strong knowledge of ITSM process design, application governance, and tool evaluation.
 </li>
 <li>
 Experience with ITSM tool configuration (ManageEngine experience is a strong plus).
 </li>
 <li>
 Fluent in English (required for e&amp; enterprise processes and audit communication).
 </li>
 <li>
 Strong analytical thinking and research capabilities with the ability to convert findings into concrete action items.
 </li>
 <li>
 Experience managing vendors, consultants, and stakeholders.
 </li>
 <li>
 Technical curiosity and competence in automation, AI, integrations, and modern IT solutions.
 </li>
 <li>
 Previous team-lead or mentoring experience is a plus.
 </li>
 </ul>
</div>

ITSM Lead

<div>
 
 
 About Us
 
 
 
 
 
 
 We support our customers in their digitalization journey with our deep technical expertise.
 
 
 GlassHouse (and e&amp; Enterprise owned company) has a rapidly growing business, and it has many opportunities with its dynamic &amp; energetic environment.
 
 
 
 
 
 We have offices in &Idot;stanbul, Ankara, &Idot;zmir, South Africa and Qatar.
 
 
 
 
 
 Come to join us!
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Drive sales, business development, and forecasting to achieve strategic goals by leading enterprise and public sector customers through the entire business cycle
 </li>
 <li>
 Identify and qualify business opportunities, understand key customer objections, and develop the strategy to resolve roadblocks
 </li>
 <li>
 Manage a multi-quarter forecast and sales plan with accounts spanning from enterprise to public sector
 </li>
 <li>
 Oversee all aspects of transactions involving agreement terms and pricing
 </li>
 <li>
 Recognize each customer&rsquo;s technology footprint, strategic growth plans and business drivers, technology strategy, and external landscape
 </li>
 <li>
 Collaborate with or lead Glasshouse Account Managers and Presales team members to close deals for customers
 </li>
 <li>
 Expand new accounts and Cloud sales
 </li>
 <li>
 Be able to manage profit base opportunities commercially to achieve yearly goals and growth strategies
 </li>
 <li>
 Develop action plans with partners to deploy new customer-focused solutions based on Cloud
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Min 6 years of sales experience
 </li>
 <li>
 Minimum bachelor&rsquo;s degree in an engineering discipline or bachelor&rsquo;s degree with
 </li>
 <li>
 technical sales experience
 </li>
 <li>
 Building of a transformational Cloud vision and execution model aligned with Customer&rsquo;s challenges and desired outcome
 </li>
 <li>
 Basic understanding of contracts, terms and conditions and the ability to negotiate standard and non-standard T&amp;Cs
 </li>
 <li>
 Proven ability to achieve results working with complex organizations both internally and externally
 </li>
 <li>
 Ability to influence others to achieve results
 </li>
 <li>
 Understanding of relevant market trends and opportunities
 </li>
 <li>
 Excellent and proven presentation and consultative skills
 </li>
 <li>
 Negotiator - can reach appropriate resolution in many varied situations without damaging internal or external relationships
 </li>
 </ul>
 
 
</div>

Account Manager

<div>
 
 
 
 About Us
 
 
 
 
 
 
 
 We support our customers in their digitalization journey with our deep technical expertise.
 
 
 GlassHouse (and e&amp; Enterprise owned company) has a rapidly growing business, and it has many opportunities with its dynamic &amp; energetic environment.
 
 
 
 
 
 We have offices in &Idot;stanbul, Ankara, &Idot;zmir, South Africa and Qatar.
 
 
 
 
 
 Come to join us!
 
 
 
 
 
 
 Responsibilites
 
 
 
 
 
 <ul>
 <li>
 Develop, implement, and continuously improve the company&rsquo;s purchasing strategy
 </li>
 <li>
 Follow new technologies, manufacturers, and products to identify innovative procurement opportunities
 </li>
 <li>
 Manage the supplier portfolio by developing alternative sources to improve cost efficiency, reduce risks, and ensure supply continuity
 </li>
 <li>
 Standardize and digitalize procurement processes to ensure a systematic and measurable structure
 </li>
 <li>
 Manage end-to-end procurement processes for data center, cloud services, network, and IT-related equipment
 </li>
 <li>
 Conduct supplier research, request quotations, and perform cost and value analysis
 </li>
 <li>
 Negotiate prices, terms, contracts, and service-level agreements with existing and new vendors
 </li>
 <li>
 Collaborate with technical teams to understand requirements and translate them into procurement specifications
 </li>
 <li>
 Monitor supplier performance, delivery schedules, and compliance with contractual terms
 </li>
 <li>
 Maintain accurate procurement records, reports, and documentation
 </li>
 <li>
 Support budgeting and forecasting activities related to technology procurement
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Supply Chain Management, Engineering, or a related field
 </li>
 <li>
 Minimum of 5 years of experience in purchasing, preferably within the technology or IT sector
 </li>
 <li>
 Proficiency in MS Office; advanced Excel skills preferred
 </li>
 <li>
 Ability to manage multiple tasks in a fast-paced, dynamic environment
 </li>
 <li>
 Detail-oriented, proactive, and results-driven
 </li>
 </ul>
 
 
</div>

Purchasing Manager

Join GlassHouse Türkiye and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GlassHouse Türkiye

ABOUT_COMPANY

ITSM Lead

Account Manager

Purchasing Manager