Urwah Admin

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<h2 class="jobSectionHeader">Ready to take your career global?</h2><h2 class="jobSectionHeader">
Make your mark at one of the biggest names in payments. As part of the Global Cybersecurity Incident Management (GCIM) team you will coordinate containment, eradication and post-incident activities for critical cyber security incidents. You will play a key role in the Incident Response Team (IRT) overseeing, validating and documenting containment acting as a point of escalation for our Global Security Operations Center (GSOC). Following security incident containment &amp; recovery you will be responsible for engaging with key stakeholders for any Root Cause Analysis (RCA) and post-incident activity, ensuring we have reduced the chances of incident recurrence and assessed the efficiency of our incident response techniques and procedures.</h2><h2 class="jobSectionHeader">
What you&rsquo;ll own
</h2><ul><li><h2 class="jobSectionHeader">Coordinate incident response in line with the corporate security incident response plan.</h2></li><li><h2 class="jobSectionHeader">
Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of Root Cause Analysis and the tracking of actions to prevent incident recurrence.</h2></li><li><h2 class="jobSectionHeader">
Provides 24x7 on-call incident management support on rotation for critical security incidents.</h2></li><li><h2 class="jobSectionHeader">
Stays up to date with new and emerging threats that can affect the organization's information assets, third party software/solutions, IT configuration changes, and network/system.</h2></li><li><h2 class="jobSectionHeader">
Provides executive level written communication during incident response for inquiries related to security incidents or assigned cases.</h2></li><li><h2 class="jobSectionHeader">
Coordinate the remediation of findings from the organization&rsquo;s Bug Bounty Program working directly with whitehat researchers.</h2></li><li><h2 class="jobSectionHeader">
Works closely with Risk Management teams to document identified risks and issues highlighted through post-incident or root cause analysis activities.</h2></li><li><h2 class="jobSectionHeader">
Maintains a working knowledge of key data security frameworks and regulations such as PCI (Payment Card Industry)/Logical Security guidelines and models, HIPPA (Health Insurance Portability and Accountability Act), (GDPR) General Data Protection Regulation, PII (Personally Identifiable Information), NIST CSF (Cyber Security Framework).</h2></li><li><h2 class="jobSectionHeader">
Collaborates with Legal and Privacy Offices throughout the company on critical data protection/security incidents.</h2></li><li><h2 class="jobSectionHeader">
Participates in reviews and assessments to provide recommendations to enhance or improve the security posture of environments as part of post incident activities and lessons learned.</h2></li><li><h2 class="jobSectionHeader">
Maintain and follow runbooks for day-to-day incident response activities in line with the corporate security incident response plan.</h2></li></ul><h2 class="jobSectionHeader"> 

What you&rsquo;ll bring</h2><ul><li><h2 class="jobSectionHeader">
Relevant Experience or Degree in: Bachelor's degree in Computer Science, Info Security, or related field. Or relevant work experience in a related field.</h2></li><li><h2 class="jobSectionHeader">
Typically Minimum 2 Years Relevant Experience with Incident Management or Incident Response</h2></li><li><h2 class="jobSectionHeader">
Knowledge of network operations or engineering or system administration on Unix, Linux, MAC (Message Authentication Code), or Windows; common security operations, intrusion detection systems, Security Incident Event Management systems, Penetration Testing, Web Application assessment, Secure Coding practices, Cloud Technologies.</h2></li><li><h2 class="jobSectionHeader">
Strong verbal and written communication skills.</h2></li><li><h2 class="jobSectionHeader">
Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.</h2></li><li><h2 class="jobSectionHeader">
Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.</h2></li><li><h2 class="jobSectionHeader">
Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.</h2></li><li><h2 class="jobSectionHeader">
Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgement within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.</h2></li><li><h2 class="jobSectionHeader">
Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.</h2></li><li><h2 class="jobSectionHeader">
Industry Knowledge - Continued self-education of new and emerging threats and relevant processes, controls, or technologies to mitigate them.</h2></li><li><h2 class="jobSectionHeader">
Incident Response - Knowledge and skills to contribute to all phases of Incident Response.</h2></li></ul><h2 class="jobSectionHeader">
It&rsquo;s a bonus if you have</h2><ul><li><h2 class="jobSectionHeader">
ITIL V4</h2></li><li><h2 class="jobSectionHeader">
Professional security certifications such as CompTIA Security+/ Cybersecurity Analyst+, or Systems Security Certified Practitioner (SSCP), or CISM(Certified Information Security Manager), or CISA(Certified-Information-Systems-Auditor), or GSEC (GIAC Security Essentials), or GCIH (GIAC Certified Incident Handler)</h2></li><li><h2 class="jobSectionHeader">
Knowledge of industry standard security compliance programs PCI (Payment Card Industry), GDPR (General Data Protection Regulation), NIST Cyber Security Framework etc.)</h2></li><li><h2 class="jobSectionHeader">
Cloud Knowledge or certifications such as Google Cloud Fundamental or AWS Foundations</h2></li><li><h2 class="jobSectionHeader">
Experience working in Google Workspace and JIRA.</h2></li></ul><h2 class="jobSectionHeader">
About the team</h2><h2 class="jobSectionHeader">
Our inclusive and global teams win together every day. We&rsquo;re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections &ndash; it&rsquo;s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.</h2><h2 class="jobSectionHeader">
What makes a Globalpayer?</h2><h2 class="jobSectionHeader">
Globalpayers think like a client, act like an owner and win as one team. We&rsquo;re curious and innovative &ndash; always finding better ways to deliver impact. We empower each other to make decisions, and it&rsquo;s our passion that drives excellence in everything we set out to do.
</h2><h2 class="jobSectionHeader">Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
</h2><h2 class="jobSectionHeader">https://jobs.globalpayments.com/en/why-global-payments/benefits/</h2><h2 class="jobSectionHeader">
Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).</h2><h2 class="jobSectionHeader">
Diversity and EEO Statements
</h2><h2 class="jobSectionHeader">Global Payments is an organization that stands against racism, intolerance and injustice in all its forms &mdash; one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.
</h2><h2 class="jobSectionHeader">Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.</h2><h2 class="jobSectionHeader">
linkedin.com/in/shonali-r-66744622 -SB</h2>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.</div>

Incident Response Coordinator

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners&mdash;then your expertise will be a perfect fit on our dynamic team here at Global Payments. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together.
Job Summary
As a District Manager, you will lead and inspire a team of top-performing sales professionals, ensuring they achieve and exceed sales goals within your designated region. Combining leadership, coaching, and direct sales, your role will drive team performance and foster growth. You will conduct weekly 1:1 meetings, pipeline reviews, and sales coaching sessions to keep your team motivated, accountable, and equipped for success. This position requires hands-on fieldwork, with at least three days per week in the field spent working directly with your team to support and guide them through the sales process. Additionally, you will focus on larger strategic deals within your territory and play a role in the recruiting process to ensure the team&rsquo;s success.
Job Duties
As a District Manager, you will oversee the performance of your regional sales team, ensuring the achievement of sales goals and alignment with company objectives. Through regular field visits, you will provide real-time coaching, feedback, and support to foster a culture of accountability and high performance. Partnering with team members you will develop strategies to close more strategic sales opportunities and directly contribute to regional revenue growth. You will facilitate weekly pipeline reviews and sales planning sessions to address challenges, identify opportunities, and drive consistent progress. Additionally, you will collaborate with leadership on recruiting and selecting top talent to maintain a dynamic and successful team. You will monitor team activity, track performance metrics and ensure effective execution of the sales process. As a key liaison between regional teams and senior leadership you will provide valuable insights to shape sales strategies and contribute to the company's success.
During your training, you will work closely with your director to master the sales process, utilizing the Atlas CRM platform for lead generation, financial analysis, sales presentations, and contract processing. This dynamic role is ideal for a leader who thrives on developing others, achieving results, and driving growth in a competitive and rewarding environment.
Additional Responsibilities<ul><li>
Responsible for assisting the team to prospect clients.</li><li>
Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas.</li><li>
Responsible for making sure the team achieves minimum production requirements, including setting first time appointments, to secure quota.</li><li>
Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.</li><li>
Attend and lead weekly team meetings and weekly one-on-one with leader.</li><li>
Additional responsibilities may be assigned as needed.</li></ul>
Desired Skills &amp; Capabilities<ul><li>
Excellent prospecting, communication, presentation, and networking skills</li><li>
Works well independently and as part of a team</li><li>
Training and Coaching experience</li><li>
Incentive-driven sales leader</li><li>
Professional demeanor and impeccable integrity</li><li>
High sense of urgency and innate sales talent</li><li>
Enjoys cold-calling and speaking with people face to face</li><li>
Knowledge of Restaurant and/or Retail industry is a plus</li></ul>
Minimum Qualifications<ul><li>
18 years of age or older</li><li>
In accordance with state law, a background check will be conducted after a conditional offer of employment</li><li>
Live in area relative to job posting location</li><li>
Ability to be in the field, a minimum of 75% of the time</li></ul>
Preferred Qualifications<ul><li>
High school diploma/GED</li><li>
At least two years of relevant experience</li></ul>
Benefits
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Compensation
Ready to grow your career and your paycheck? Here&rsquo;s the breakdown<ul><li>
Base Salary: $75,000</li><li>
Residual Income: Keep earning from your hard work</li><li>
Monthly/Quarterly Bonuses: Extra financial incentives for exceeding quota and achieving sales goals.</li></ul>
Annual On-Target Earnings (OTE): $150,000+
Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms &mdash; one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the
communities in which we live and work and stamp out injustice.
Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.<div>
#LI-DC1</div><div>
#LI-Hybrid</div>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.</div>

District Sales Manager - B2B Software

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<div>Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Global Payments is seeking an intern for Cyber Security. The Cyber Security Intern will join a team tasked with providing specialized cyber security services to support the Global Payments Cyber Security Program. The intern will work in assigned roles to facilitate mitigation and detection of threats to Global Payments. 
Responsibilities:<div><ul><li>
Primary responsibilities can include handling of cyber threat intelligence, guided cyber threat hunt, endpoint forensics, and/or vulnerability research</li><li>
Develop and enhance playbooks and procedures as needed for focused projects</li><li>
Monitor systems for threats and vulnerabilities as assigned</li><li>
Contribute to information security policies and standards, procedures and other documentation as needed to improve information security capabilities.</li><li>
Create meaningful metrics to demonstrate the effectiveness of security controls and security team operations.</li><li>
Participate in security architecture reviews and exception approval processes.</li><li>
Generate security related artifacts as needed to meet internal and external compliance requirements.</li><li>
Keep abreast of industry and technology threats to guide security decisions</li></ul>
Other Duties:<ul><li>
Participate in program improvement for future interns</li></ul>
Qualifications:<ul><li>
Working towards Nexus or Bachelors in Cyber Security focused discipline</li><li>
Achieved the following certifications or equivalent: IT Fundamentals, Network+, A+, Security+</li><li>
Working towards one or more of the following certification: AWS Cloud Practitioner, GCP Cloud Digital Leader, or a security specialization</li><li>
Awareness of FinTech related compliance frameworks((PCI(Payment Card Industry), SOX(Sarbanes-Oxley) , GLBA(Gramm Leach Bliley Act)), etc.). Knowledge of industry standard security compliance programs ((PCI(Payment Card Industry), SOX(Sarbanes-Oxley) , GLBA(Gramm Leach Bliley Act), etc.)</li><li>
Awareness of National Security Standards(NIST CyberSecurity Framework, NIST SP800 Series, etc.)</li></ul>
Preferred:<ul><li>
Adaptable</li><li>
Motivated self-starter</li><li>
Superb communicator</li><li>
Disciplined</li></ul></div></div><div></div>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.</div>

CyberSecurity Intern

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<h2 class="jobSectionHeader">At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status</h2><h2 class="jobSectionHeader">
Summary of This Role</h2>
We&rsquo;re elevating how Customer Experience comes to life across Global Payments, and this role is central to that mission. As a CX Reporting &amp; Insights Associate, you will be the storyteller behind our customer feedback&mdash;transforming raw survey data, operational signals, and behavioral insights into clear, compelling narratives. You&rsquo;ll work hands‑on in Qualtrics to build dashboards, analyze patterns, and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories, creating clarity from complexity, and influencing real business decisions, this role gives you a high‑visibility platform to make an impact.
Reports to: Senior Manager, CX Data &amp; Insights
Location: Hybrid role, requiring 3 days in office at any Global Payments / World Pay locations in the U.S.<h2 class="jobSectionHeader">
What Part Will You Play?</h2><ul><li>
Build impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio.</li><li>
Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities.</li><li>
Transform complex datasets into compelling narratives that drive business decisions and customer‑focused actions.</li><li>
Partner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionable.</li><li>
Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.</li><li>
Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><ul><li>
A curious problem‑solver excited to discover insights hidden in data.</li><li>
A visual storyteller who can simplify complex information for non‑technical audiences.</li><li>
Tech‑savvy and confident working in Qualtrics dashboards, Excel/Sheets, and data tools.</li><li>
Organized, detail‑driven, and energized by fast‑moving work.</li><li>
A collaborative team player who enjoys cross‑functional partnership.</li><li>
Able to translate customer signals into clear business implications and practical actions.</li><li>
Comfortable partnering with BI or data teams, with familiarity in foundational data modeling concepts.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
1&ndash;3 years of experience in analytics, insights, CX, or a related field.</li><li>
Hands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.</li><li>
Strong Excel/Sheets skills, including data cleaning and visualization.</li><li>
Ability to present data clearly and visually to diverse audiences.</li><li>
Familiarity with CX metrics such as NPS, CSAT, and CES.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Experience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impact.</li><li>
Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.</li><li>
Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfortable partnering with BI or data teams; familiarity with basic data manipulation.</li></ul>
$45,000 - $55,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Reporting & Insights Associate

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology‑centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Global Payments is for you. If it's in your nature to work with passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.<h2 class="jobSectionHeader"> 
Summary of This Role</h2> 
We&rsquo;re ready to take our Voice of the Customer (VoC) capabilities to the next level and this role is central to making that happen. The CX Research &amp; Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover. You&rsquo;ll use natural language processing (NLP) and machine learning to build rule‑based topic models, tagging structures, and sentiment intelligence that turn unstructured customer feedback into consistently organized, accurate, and actionable insights across a diverse, multi‑line business. 
This is an exciting opportunity to design from the ground up. You&rsquo;ll work closely with CX researchers, analysts, and business stakeholders to understand customer needs, uncover pain points, and support the systems that help improve satisfaction, loyalty, and long‑term retention. While others create dashboards and executive insights, you&rsquo;ll build the foundation that makes those insights possible. 
If you love working with technology to solve complex problems, organize data, and build scalable systems that elevate the customer voice, this role is the engine behind that mission. 
Reports to: Manager, CX Research, Operations &amp; Design 
Location: Hybrid role, requiring 3 days in office at any Global Payments location in the U.S.<h2 class="jobSectionHeader"> 
What Part Will You Play?</h2><ul><li>
Create the design and optimization of text analytics models in Qualtrics Engage / XM Discover, with a focus on rule‑based topic modeling, taxonomy development, sentiment, effort, emotion, and tagging standards.</li><li>
Build scalable frameworks across multiple business units, ensuring consistency, clarity, and alignment within a complex and growing VoC landscape.</li><li>
Develop and maintain taxonomy and governance, including naming conventions, rulesets, documentation, and quality controls that keep our programs aligned across teams.</li><li>
Ensure the accuracy and integrity of classification by regularly performing model audits and ongoing maintenance to improve model capture and precision rates.</li><li>
Collaborate with other members of the CX team to make sure models reflect the real experience of our customers and support key measures like NPS, CSAT, CES, Exit Survey responses, and at‑risk behavior indicators.</li><li>
Partner with business stakeholders to understand their needs, gather domain knowledge, and ensure text analytics structures appropriately support product, service, and experience priorities.</li><li>
Own project timelines and execution for text analytics development across different business units, ensuring timely updates and alignment with rollout plans.</li><li>
Support the broader CX team on select research projects such as journey mapping, qualitative interviews, or deep‑dive analysis.</li><li>
Create and maintain clear documentation that enables others to understand the structure, purpose, and application of models and taxonomies.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
2+ years of experience in text analytics, customer experience or Voice of the Customer analytics, or similar roles.</li><li>
Hands‑on working expertise in Qualtrics Engage, XM Discover, Medallia, or similar software, including building rule‑based topic models, tagging structures, and taxonomy frameworks.</li><li>
Working knowledge of natural language processing (NLP) principles and the role of machine learning in text classification, topic modeling, and sentiment analysis.</li><li>
Strong understanding of CX metrics and surveys such as NPS, CSAT, CES, Exit Surveys, and how these relate to customer behaviors and business outcomes.</li><li>
Ability to gather stakeholder input, understand business context, and translate feedback into structured model updates.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Familiarity with basic research methodologies, such as survey design principles or bias mitigation, to ensure models reflect sound measurement practices.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Background in designing or governing enterprise-level taxonomies or text analytics structures across multiple business units.</li><li>
Exposure to call center or chat‑based CX feedback (even if not hands‑on experience building models).</li><li>
Familiarity with mixed‑methods CX research processes such as journey mapping, qualitative interviewing, or thematic coding.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfort partnering with BI or data teams; familiarity with basic data modeling concepts.</li></ul><h2 class="jobSectionHeader">
Benefits</h2>
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
$50,000 - $60,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.<h2 class="jobSectionHeader">
Equal Employment Opportunity</h2>
Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI - Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Research & Modeling Analyst

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
OVERVIEW
We are looking for a detail-oriented and technically strong AI Support Engineer to join our AI Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our AI solutions. You&rsquo;ll work closely with AI engineering, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality AI solutions.
RESPONSIBILITIES<ul><li>
Serve as the first line of defense for production AI incidents, ensuring rapid triage, root cause analysis, and resolution.</li><li>
Monitor system health and performance of deployed AI applications, agentic and RAG-based solutions, MCPs, and orchestration platforms.</li><li>
Track and investigate issues related to latency, failures, model drift, hallucination, prompt misbehavior, or broken integrations, escalating to the AI engineering group where appropriate.</li><li>
Collaborate with AI and platform engineers to implement observability, logging, and alerting best practices for all AI services.</li><li>
Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.</li><li>
Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.</li><li>
Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.</li><li>
Contribute to postmortems and continuous improvement efforts to harden production systems.</li></ul>
Must Haves:<ul><li>
4+ years of experience in production support, software engineering, site reliability engineering (SRE), or DevOps&mdash;preferably supporting GenAI and/or ML systems.</li><li>
Strong understanding of cloud infrastructure (AWS, GCP) and AI observability tools (e.g., Fiddler AI, Arize AI, IBM WatsonX.governance, etc.).</li><li>
Experience with LLM and GenAI systems (OpenAI, Azure OpenAI, Bedrock, Vertex AI, or similar).</li><li>
Familiarity with modern orchestration and agentic frameworks such as LangChain, LangGraph, Autogen, or CrewAI.</li><li>
Proficiency in Python or shell scripting for automation and troubleshooting.</li><li>
Strong analytical, communication, and incident management skills.</li><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
1+ years of experience in AI/ML engineering, with a focus on Generative AI.</li><li>
Proficiency in programming languages such as Python</li><li>
Strong understanding of Generative AI models (e.g., GPT, Transformer architectures) and experience in distilling, tuning and training them.</li><li>
Familiarity with Retrieval Augmented Generation (RAG) techniques and their implementation.</li><li>
Experience with agentic AI concepts and developing autonomous AI workflows.</li><li>
Hands-on experience with GCP Vertex AI, AWS Bedrock + Sagemaker, and Snowflake Cortex platforms and their AI/ML capabilities.</li><li>
Experience building production-grade AI/ML systems at scale.</li><li>
Knowledge of MLOps practices, including model deployment and lifecycle management.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Excellent communication and collaboration skills.</li><li>
Availability for on-call rotation and support.</li></ul>
Bonus Attributes:<ul><li>
Familiarity with Prompt Engineering, RLHF, and model evaluation techniques.</li><li>
Understanding of AI governance, safety, and responsible principles.</li><li>
Understanding of reinforcement learning and its application in agentic AI.</li><li>
Familiarity with big data technologies (Apache Spark, Kafka)</li><li>
Experience with CI/CD tools and automation for AI/ML workflows.</li><li>
Experience with real-time data processing and streaming analytics.</li></ul>
Abilities:<ul><li>
Ability to work proactively with a high level of initiative and accuracy.</li><li>
Ability to manage multiple assignments effectively and meet established deadlines.</li><li>
Strong interpersonal skills to interact professionally with staff and stakeholders.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Critical thinking ability ranging from moderately to highly complex tasks.</li><li>
Flexibility in adapting to changing business needs and priorities.</li><li>
Ability to work creatively and independently with minimal supervision.</li><li>
Ability to utilize experience and judgment in accomplishing goals.</li><li>
Experience in navigating organizational structures and collaborating across teams.</li></ul>
Travel Required: &lt;2%
Position Type and Expected Hours of Work: Full Time
Disclaimer:
The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

AI Support Engineer (II+)

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