Urwah Admin

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<div>Global Payments
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to join a company that unifies every aspect of commerce through software solutions while supporting and serving business owners&mdash;then your expertise will be a perfect fit on our dynamic team here at Global Payments. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can accomplish together.
We are seeking a Bilingual (English and Spanish) Sales Engineer that can effectively combine technical knowledge and sales skills to help sell our point of sale products. This position is responsible to help drive business growth by training sellers on product features, understanding customer needs and providing solutions and building and maintaining relationships.<div>
Job Overview:
The Sales Engineer assists dealer and direct sales channels by educating them on technical functionality of our cloud point of sale products. This position is assigned one product for which they are responsible to be a product expert in and may be required to cross train on additional POS products and supporting products and integrations. Additionally, they are called upon to assist our sales teams with prospective and existing end-users for product demo and sales related matters.
This position is responsible to develop and maintain consistent training materials and provide remote training webinars on how to successfully install, utilize and maximize the performance of the POS and related software. Training includes providing basic Level 1 training as well as advanced product features and integrations. Additionally, this position tests and evaluates new versions and updates prior to beta and / or general release, communicating with the support / programming managers on potential problems. It is critical for this person to act as the communication point and advocate on major issues between product and sales, representing the interest of sales revenue. This position requires travel all over the US and Canada and could be on the road ~12 weeks a year. Often requires short notice and staying on the road longer than originally planned.</div>
Why this role is valuable to the company 
The Sales Engineer has an integral role in the success and development of our Sales channels. This role develops relationships as internal product and technical colleagues. This function is critical in keeping the sales channels running smoothly as they maintain a reading on the pulse of the channel for each product, communicate changes, updates and manage the exchanges. This position is the advocate, face and expert for the respective products, and plays a key role in Dealer certification, selling large end-user opportunities, managing trade shows, training, and new product launches.
Scope of responsibilities<ul><li>
Provide technical training webinars for dealer and direct sales channels</li><li>
Provide sales training on how to demo cloud POS products and highlight key features</li><li>
Regularly maintaining communication with Dealers through Dealer exchange forum as well as individual direct contact with Dealers to monitor level of satisfaction with the product/s.</li><li>
Assisting, teaching and guiding dealer and direct on cloud POS products by maintaining and monitoring Dealer forums and helpdesk.</li><li>
Attend, set up and work national trade shows, conferences and other marketing events to promote cloud Products to increase the company&rsquo;s visibility within the industry. This includes event planning meetings and pre-staging terminals for the trade shows before they are shipped out.</li><li>
Escalation and assistance to upper management if level 1 or 2 support is unable to resolve the issue in a timely manner. Oversee the entire issue until it is resolved and make sure it is properly escalated internally. The ecosystem may include internal, end-user, Dealer, vendors and anyone else involved or tied to the issue.</li><li>
Responsible for maintaining demo database samples for presentation and sales efforts that Dealers can use for specific target markets.</li><li>
Moderator of the dealer product specific exchange group/s. Escalating and responding appropriately to individuals or to the group.</li><li>
Attend and participate in monthly Dealer Advisory Board meetings. This requires knowledge of current product issues, staying up to speed on current product roadmap and new feature releases and being able to speak to functionality on upcoming features.</li><li>
Regular meetings with product specific support and programming department/s to discuss latest escalations and new features as well as follow-up on outstanding issues.</li><li>
Loading and maintaining product knowledge and sales materials within the helpdesk.</li><li>
Support Beta tests of new products before commercial release including finding aplha/beta Dealers and clients to test with and report feedback to programmers, support and managers involved.</li><li>
Assist senior management and software developers to understand end-user and market requirements for future software development to ensure success.</li><li>
As needed, join meetings with vendors and industry partners to provide technical expertise and knowledge of their respective products.</li><li>
Participate in commercialization of new product hardware, software and features to general availability.</li></ul>
Requirements<ul><li>
2-5 years in POS product and technical support for deployment of POS &ndash; preferably within Product</li><li>
Ability to communicate effectively and build rapport with team members and sales channels
</li><li>Ability to identify and evaluate customer needs and provide solutions</li><li>
Enjoy problem solving and being responsive to communications</li><li>
Capacity to build relationships and effectively sell a product</li><li>
Confidently deliver product presentations highlighting product features</li><li>
4-year college degree or equivalent experience in POS deployments</li><li>
Extremely organized with professional follow-up habits</li><li>
Bilingual in English and Spanish preferred</li><li>
Hospitality / food service and or Retail experience is desirable</li><li>
Ability to travel up to 6x a year</li></ul>
Benefits 
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
This role is eligible to be remote within the United States. #LI-Remote
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
Global Payments Inc. is an equal opportunity employer. 
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.</div>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Sales Engineer

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Global Payments is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
We seek an experienced and talented Retention Operations Analyst to join our Global Retention Operations team. The Retention Operations Analyst is responsible for analyzing customer behavior, identifying key drivers of attrition, and providing data-driven insights to enhance operational performance. This role leverages operational analysis, an understanding of statistical modeling, and cross-functional collaboration to optimize retention initiatives, improve customer experience, and drive long-term business growth. The ideal candidate will have a strong background in handling complex data sets, possess excellent data storytelling skills, and demonstrate a passion for driving innovation and implementing change in a dynamic environment.
Key Responsibilities<ul><li>
Data Analysis: Gather, analyze, and interpret customer data to identify trends, patterns, and potential issues affecting retention.</li><li>
Cross-Regional Standardization: Establish frameworks to compare operational data and retention trends across different markets by adjusting for regional differences and develop consistent definitions for retention operational KPIs across global teams to ensure accurate comparisons.</li><li>
Modeling and Forecasting: Partner with the data science team to enhance and operationalize predictive modeling to reduce attrition and measure the impact of retention strategies.</li><li>
Performance Monitoring: Track key performance indicators (KPIs) related to customer retention, engagement, and satisfaction to assess the effectiveness of initiatives.</li><li>
Reporting and Communication: Develop comprehensive reports, dashboards, and presentations to share insights and recommendations with key stakeholders.</li><li>
Process Improvement: Collaborate with the Enablement Team to evaluate and refine customer retention processes, identifying areas for optimization and efficiency gains.</li><li>
Collaboration: Work closely with cross-functional teams to drive process improvement and change, based on data outcomes and mutual buy in to align retention strategies with business objectives.</li><li>
Automation of Data Normalization: Work with data engineering teams to automate the transformation of raw data into standardized formats for global reporting.</li></ul>
Minimum Qualifications<ul><li>
Bachelor&rsquo;s Degree</li><li>
Typically, a minimum of 2-4 years related professional experience</li><li>
Technical expertise in data analysis tools such as Excel, SQL(working in Snowflake or Big Query) , Python, R, or visualization platforms (Tableau, Power BI, etc.)</li><li>
Experience using Salesforce to data analysis.</li><li>
Strong analytical skills with the ability to interpret complex data and translate findings into actionable insights</li><li>
Strong problem-solving abilities to identify root causes of churn and develop targeted solutions</li><li>
Skilled at data storytelling - synthesizing large data sets and crafting an actionable narrative that can be presented to all levels of leadership.</li><li>
Excellent communication skills for presenting data-driven insights to both technical and non-technical audiences</li><li>
Project management skills with the ability to handle multiple initiatives simultaneously</li><li>
Solid understanding of customer lifecycle metrics, retention drivers, and business impact</li><li>
Prior experience in customer retention, operational analytics, or a related field preferred</li></ul> 
Preferred Qualifications<ul><li>
Master's Degree</li><li>
Related professional experience in the credit card industry</li><li>
Proficiency in statistical analysis and data modeling techniques</li></ul><h2 class="jobSectionHeader">
Global Payments Inc. is an equal opportunity employer.</h2><h2 class="jobSectionHeader">
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.</h2><h2 class="jobSectionHeader">
Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/</h2><h2 class="jobSectionHeader">
The pay range for this role is between $70k-$80k per year.</h2><h2 class="jobSectionHeader">
The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</h2><h2 class="jobSectionHeader">
The position listed in this requisition is ineligible for the referral bonus award program.</h2><h2 class="jobSectionHeader">
&quot;Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.&quot;</h2><h2 class="jobSectionHeader">
Please note: As part of our hiring process, candidates may be required to complete identity verification. This step helps us maintain a safe and compliant, and equitable hiring process. Additional details will be shared if you are selected to move forward in the interview process.</h2>
This is a US based role only.<h2 class="jobSectionHeader">
#Li- Remote</h2>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Retention Operations Analyst

Join Global Payments and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Global Payments

ABOUT_COMPANY

Sales Engineer

Retention Operations Analyst