Urwah Admin

Global Payments

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
<h2 class="jobSectionHeader">At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship. Please note, we are not accepting candidates on H1B or OPT status</h2><h2 class="jobSectionHeader">
Summary of This Role</h2>
We&rsquo;re elevating how Customer Experience comes to life across Global Payments, and this role is central to that mission. As a CX Reporting &amp; Insights Associate, you will be the storyteller behind our customer feedback&mdash;transforming raw survey data, operational signals, and behavioral insights into clear, compelling narratives. You&rsquo;ll work hands‑on in Qualtrics to build dashboards, analyze patterns, and surface insights that help leaders across the organization understand what our customers truly experience. If you love shaping data into stories, creating clarity from complexity, and influencing real business decisions, this role gives you a high‑visibility platform to make an impact.
Reports to: Senior Manager, CX Data &amp; Insights
Location: Hybrid role, requiring 3 days in office at any Global Payments / World Pay locations in the U.S.<h2 class="jobSectionHeader">
What Part Will You Play?</h2><ul><li>
Build impactful Qualtrics dashboards that visualize customer sentiment, trends, and operational insights across a large portfolio.</li><li>
Analyze Experience (X) data and Operational (O) data to uncover emerging patterns, risks, and opportunities.</li><li>
Transform complex datasets into compelling narratives that drive business decisions and customer‑focused actions.</li><li>
Partner with the CX team, operations teams, and business stakeholders to ensure insights are clear and actionable.</li><li>
Maintain and enhance reporting structures across dozens of dashboards accessed across the organization.</li><li>
Support new CX initiatives by building reporting for additional surveys and business programs as our insights ecosystem expands.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><ul><li>
A curious problem‑solver excited to discover insights hidden in data.</li><li>
A visual storyteller who can simplify complex information for non‑technical audiences.</li><li>
Tech‑savvy and confident working in Qualtrics dashboards, Excel/Sheets, and data tools.</li><li>
Organized, detail‑driven, and energized by fast‑moving work.</li><li>
A collaborative team player who enjoys cross‑functional partnership.</li><li>
Able to translate customer signals into clear business implications and practical actions.</li><li>
Comfortable partnering with BI or data teams, with familiarity in foundational data modeling concepts.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
1&ndash;3 years of experience in analytics, insights, CX, or a related field.</li><li>
Hands‑on experience designing, building, and maintaining Qualtrics dashboards. Or in similar software like XM Discover or Medallia.</li><li>
Strong Excel/Sheets skills, including data cleaning and visualization.</li><li>
Ability to present data clearly and visually to diverse audiences.</li><li>
Familiarity with CX metrics such as NPS, CSAT, and CES.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Experience designing or enhancing visualization dashboards (Qualtrics, Tableau, Power BI, Looker, Medallia etc.) with a focus on usability, clarity, and stakeholder impact.</li><li>
Ability to structure dashboard pages and visualization layouts to make complex customer and operational data easy to interpret.</li><li>
Familiarity with best practices for visual storytelling, metric selection, and designing reports that guide business decision‑making.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfortable partnering with BI or data teams; familiarity with basic data manipulation.</li></ul>
$45,000 - $55,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Reporting & Insights Associate

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology‑centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Global Payments is for you. If it's in your nature to work with passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.<h2 class="jobSectionHeader"> 
Summary of This Role</h2> 
We&rsquo;re ready to take our Voice of the Customer (VoC) capabilities to the next level and this role is central to making that happen. The CX Research &amp; Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover. You&rsquo;ll use natural language processing (NLP) and machine learning to build rule‑based topic models, tagging structures, and sentiment intelligence that turn unstructured customer feedback into consistently organized, accurate, and actionable insights across a diverse, multi‑line business. 
This is an exciting opportunity to design from the ground up. You&rsquo;ll work closely with CX researchers, analysts, and business stakeholders to understand customer needs, uncover pain points, and support the systems that help improve satisfaction, loyalty, and long‑term retention. While others create dashboards and executive insights, you&rsquo;ll build the foundation that makes those insights possible. 
If you love working with technology to solve complex problems, organize data, and build scalable systems that elevate the customer voice, this role is the engine behind that mission. 
Reports to: Manager, CX Research, Operations &amp; Design 
Location: Hybrid role, requiring 3 days in office at any Global Payments location in the U.S.<h2 class="jobSectionHeader"> 
What Part Will You Play?</h2><ul><li>
Create the design and optimization of text analytics models in Qualtrics Engage / XM Discover, with a focus on rule‑based topic modeling, taxonomy development, sentiment, effort, emotion, and tagging standards.</li><li>
Build scalable frameworks across multiple business units, ensuring consistency, clarity, and alignment within a complex and growing VoC landscape.</li><li>
Develop and maintain taxonomy and governance, including naming conventions, rulesets, documentation, and quality controls that keep our programs aligned across teams.</li><li>
Ensure the accuracy and integrity of classification by regularly performing model audits and ongoing maintenance to improve model capture and precision rates.</li><li>
Collaborate with other members of the CX team to make sure models reflect the real experience of our customers and support key measures like NPS, CSAT, CES, Exit Survey responses, and at‑risk behavior indicators.</li><li>
Partner with business stakeholders to understand their needs, gather domain knowledge, and ensure text analytics structures appropriately support product, service, and experience priorities.</li><li>
Own project timelines and execution for text analytics development across different business units, ensuring timely updates and alignment with rollout plans.</li><li>
Support the broader CX team on select research projects such as journey mapping, qualitative interviews, or deep‑dive analysis.</li><li>
Create and maintain clear documentation that enables others to understand the structure, purpose, and application of models and taxonomies.</li></ul><h2 class="jobSectionHeader">
What Are We Looking For in This Role?</h2><h3 class="jobSectionHeader">
Minimum Qualifications</h3><ul><li>
2+ years of experience in text analytics, customer experience or Voice of the Customer analytics, or similar roles.</li><li>
Hands‑on working expertise in Qualtrics Engage, XM Discover, Medallia, or similar software, including building rule‑based topic models, tagging structures, and taxonomy frameworks.</li><li>
Working knowledge of natural language processing (NLP) principles and the role of machine learning in text classification, topic modeling, and sentiment analysis.</li><li>
Strong understanding of CX metrics and surveys such as NPS, CSAT, CES, Exit Surveys, and how these relate to customer behaviors and business outcomes.</li><li>
Ability to gather stakeholder input, understand business context, and translate feedback into structured model updates.</li><li>
Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset.</li><li>
Familiarity with basic research methodologies, such as survey design principles or bias mitigation, to ensure models reflect sound measurement practices.</li><li>
Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment.</li><li>
High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures.</li><li>
Bachelor&rsquo;s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers.</li><li>
Background in designing or governing enterprise-level taxonomies or text analytics structures across multiple business units.</li><li>
Exposure to call center or chat‑based CX feedback (even if not hands‑on experience building models).</li><li>
Familiarity with mixed‑methods CX research processes such as journey mapping, qualitative interviewing, or thematic coding.</li><li>
Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on.</li><li>
Comfort partnering with BI or data teams; familiarity with basic data modeling concepts.</li></ul><h2 class="jobSectionHeader">
Benefits</h2>
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
$50,000 - $60,000 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.<h2 class="jobSectionHeader">
Equal Employment Opportunity</h2>
Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
#LI - Hybrid
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

CX Research & Modeling Analyst

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
OVERVIEW
We are looking for a detail-oriented and technically strong AI Support Engineer to join our AI Operations team. In this critical role, you will be responsible for monitoring, diagnosing, and resolving production incidents across our AI solutions. You&rsquo;ll work closely with AI engineering, platform, and governance teams to ensure the stability, reliability, and performance of deployed models and agentic solutions across the enterprise. You will join a dynamic team passionate about learning, applying cutting-edge and cost effective technologies, and innovating to deliver high-quality AI solutions.
RESPONSIBILITIES<ul><li>
Serve as the first line of defense for production AI incidents, ensuring rapid triage, root cause analysis, and resolution.</li><li>
Monitor system health and performance of deployed AI applications, agentic and RAG-based solutions, MCPs, and orchestration platforms.</li><li>
Track and investigate issues related to latency, failures, model drift, hallucination, prompt misbehavior, or broken integrations, escalating to the AI engineering group where appropriate.</li><li>
Collaborate with AI and platform engineers to implement observability, logging, and alerting best practices for all AI services.</li><li>
Build diagnostic tools, runbooks, and automated workflows to improve incident response time and reduce manual intervention.</li><li>
Maintain knowledge bases and playbooks for repeatable troubleshooting and knowledge transfer.</li><li>
Partner with governance and compliance teams to ensure incidents are documented and remediated in line with internal policy.</li><li>
Contribute to postmortems and continuous improvement efforts to harden production systems.</li></ul>
Must Haves:<ul><li>
4+ years of experience in production support, software engineering, site reliability engineering (SRE), or DevOps&mdash;preferably supporting GenAI and/or ML systems.</li><li>
Strong understanding of cloud infrastructure (AWS, GCP) and AI observability tools (e.g., Fiddler AI, Arize AI, IBM WatsonX.governance, etc.).</li><li>
Experience with LLM and GenAI systems (OpenAI, Azure OpenAI, Bedrock, Vertex AI, or similar).</li><li>
Familiarity with modern orchestration and agentic frameworks such as LangChain, LangGraph, Autogen, or CrewAI.</li><li>
Proficiency in Python or shell scripting for automation and troubleshooting.</li><li>
Strong analytical, communication, and incident management skills.</li><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>
1+ years of experience in AI/ML engineering, with a focus on Generative AI.</li><li>
Proficiency in programming languages such as Python</li><li>
Strong understanding of Generative AI models (e.g., GPT, Transformer architectures) and experience in distilling, tuning and training them.</li><li>
Familiarity with Retrieval Augmented Generation (RAG) techniques and their implementation.</li><li>
Experience with agentic AI concepts and developing autonomous AI workflows.</li><li>
Hands-on experience with GCP Vertex AI, AWS Bedrock + Sagemaker, and Snowflake Cortex platforms and their AI/ML capabilities.</li><li>
Experience building production-grade AI/ML systems at scale.</li><li>
Knowledge of MLOps practices, including model deployment and lifecycle management.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Excellent communication and collaboration skills.</li><li>
Availability for on-call rotation and support.</li></ul>
Bonus Attributes:<ul><li>
Familiarity with Prompt Engineering, RLHF, and model evaluation techniques.</li><li>
Understanding of AI governance, safety, and responsible principles.</li><li>
Understanding of reinforcement learning and its application in agentic AI.</li><li>
Familiarity with big data technologies (Apache Spark, Kafka)</li><li>
Experience with CI/CD tools and automation for AI/ML workflows.</li><li>
Experience with real-time data processing and streaming analytics.</li></ul>
Abilities:<ul><li>
Ability to work proactively with a high level of initiative and accuracy.</li><li>
Ability to manage multiple assignments effectively and meet established deadlines.</li><li>
Strong interpersonal skills to interact professionally with staff and stakeholders.</li><li>
Excellent organizational skills and attention to detail.</li><li>
Critical thinking ability ranging from moderately to highly complex tasks.</li><li>
Flexibility in adapting to changing business needs and priorities.</li><li>
Ability to work creatively and independently with minimal supervision.</li><li>
Ability to utilize experience and judgment in accomplishing goals.</li><li>
Experience in navigating organizational structures and collaborating across teams.</li></ul>
Travel Required: &lt;2%
Position Type and Expected Hours of Work: Full Time
Disclaimer:
The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

AI Support Engineer (II+)

Join Global Payments and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Global Payments

About Company

CX Reporting & Insights Associate

CX Research & Modeling Analyst

AI Support Engineer (II+)