Abrar Admin

Global Tekmed Holdings

<div><div>COMPANY OVERVIEW</div>
<div>Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.</div>
<div></div><div>POSITION OVERVIEW</div>
<div>The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management&rsquo;s request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams (&ldquo;Company Instant Message Software&rdquo;) and check &amp; reply to emails. The candidate must follow the Company's Standard Operating Procedures (&ldquo;SOP&rdquo;) and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.</div>
<div></div><div>SUPERVISORY RESPONSIBILITIES:</div>
<div>None</div>
<div></div><div>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</div>
<ul><li>Answer and respond to inbound and outbound customer service calls and emails.</li>
<li>Conduct file audits to ensure accuracy and completeness of the records/documents.</li>
<li>Download/upload documents to the CRM platform.</li>
<li>Respond quickly and efficiently to third-party contractors.</li>
<li>Review and Organize Medical Records</li>
<li>Other administrative duties as assigned.</li>
</ul><div>KNOWLEDGE, SKILLS, &amp; ABILITIES:</div>
<ul><li>Possess visual capability and digital dexterity to operate a computer and other standard office equipment.</li>
<li>Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.</li>
<li>Communicate clearly and effectively in person and in writing.</li>
<li>Digital dexterity to assemble, retrieve and replace files.</li>
<li>Communicate by telephone.</li>
<li>Endure prolonged periods of sitting.</li>
<li>Speak clearly and articulate messages.</li>
</ul><div>EDUCATION &amp; EXPERIENCE:</div>
<ul><li>1+ year(s) of experience in customer service, administrative support, or related field.</li>
<li>Excellent communication and organizational skills</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)</li>
<li>Knowledge of CRM software is a plus.</li>
<li>Ability to multitask and manage multiple priorities in a fast-paced environment.</li>
<li>Detail-oriented and proofreading skills.</li>
<li>Excellent phone etiquette</li>
<li>Able to work independently and meet deadlines.</li>
<li>Ability to sit at a computer for prolonged periods of time.</li>
<li>Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.</li>
<li>Must be adaptable and willing to take constructive criticism.</li>
</ul><div>PHYSICAL REQUIREMENTS &amp; WORK ENVIRONMENT:</div>
<ul><li>Prolonged periods of standing or sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul><div><b>BENEFITS:</b></div>
<ul><li>401(k) Plan</li>
<li>Medical Insurance</li>
<li>Paid Holidays</li>
<li>Paid Time off</li>
</ul><div>We are an Equal Opportunity Employer</div>
<div>Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.</div></div><div></div>

Client Support Representative

<div><div>COMPANY OVERVIEW:</div>
<div>Global TekMed Holdings is dedicated to simplifying the intricate processes faced by Veterans through innovative technology and exceptional service. We take pride in honoring all Veterans by providing an unparalleled client experience and acting as their reliable partner in navigating complex procedures with skill and efficiency.</div>
<div></div><div>POSITION OVERVIEW:</div>
<div>The ideal candidate will serve as a support pillar by handling inbound and outbound customer service calls and emails, responsive to Management&rsquo;s request, reviewing client medical records, filing audits, and other administrative duties. They will also check and respond to Microsoft Teams (&ldquo;Company Instant Message Software&rdquo;) and check &amp; reply to emails. The candidate must follow the Company's Standard Operating Procedures (&ldquo;SOP&rdquo;) and Best Practices. The candidate should have excellent organizational and communication skills, attention to detail, and be able to manage multiple tasks in a fast-paced environment.</div>
<div></div><div>SUPERVISORY RESPONSIBILITIES:</div>
<div>None</div>
<div></div><div>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</div>
<ul><li>Answer and respond to inbound and outbound customer service calls and emails.</li>
<li>Conduct file audits to ensure accuracy and completeness of the records/documents.</li>
<li>Download/upload documents to the CRM platform.</li>
<li>Respond quickly and efficiently to third-party contractors.</li>
<li>Review and Organize Medical Records</li>
<li>Other administrative duties as assigned.</li>
</ul><div>KNOWLEDGE, SKILLS, &amp; ABILITIES:</div>
<ul><li>Possess visual capability and digital dexterity to operate a computer and other standard office equipment.</li>
<li>Make fine visual distinctions upon proofreading written documents and viewing information on a computer screen.</li>
<li>Communicate clearly and effectively in person and in writing.</li>
<li>Digital dexterity to assemble, retrieve and replace files.</li>
<li>Communicate by telephone.</li>
<li>Endure prolonged periods of sitting.</li>
<li>Speak clearly and articulate messages.</li>
</ul><div>EDUCATION &amp; EXPERIENCE:</div>
<ul><li>1+ year(s) of experience in customer service, administrative support, or related field.</li>
<li>Excellent communication and organizational skills</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)</li>
<li>Knowledge of CRM software is a plus.</li>
<li>Ability to multitask and manage multiple priorities in a fast-paced environment.</li>
<li>Detail-oriented and proofreading skills.</li>
<li>Excellent phone etiquette</li>
<li>Able to work independently and meet deadlines.</li>
<li>Ability to sit at a computer for prolonged periods of time.</li>
<li>Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.</li>
<li>Must be adaptable and willing to take constructive criticism.</li>
</ul><div>PHYSICAL REQUIREMENTS &amp; WORK ENVIRONMENT:</div>
<ul><li>Prolonged periods of standing or sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul><div><b>BENEFITS:</b></div>
<ul><li>401(k) Plan</li>
<li>Medical Insurance</li>
<li>Paid Holidays</li>
<li>Paid Time off</li>
</ul><div><b>We are an Equal Opportunity Employer</b></div>
<div>Global TekMed Companies (GTM) is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.</div></div><div></div>

<div><div><b>Medical Interview Specialist</b><br>
<br>
<b>Company Information</b><br>
Global TekMed Companies (GTM Companies) is a conglomerate consisting of industry-leading businesses and provides career opportunities in various industries, including Sales, Marketing, IT, Medical, Finance and Accounting. Our reputation is built on years of successful partnerships &mdash; Together, all our companies share one common goal, to generate growth and long-term value for our clients.<br>
<br>
<b>Job Classification:</b> Full-time Hourly<br>
<b>Location:</b> Las Cruces, NM, 88001 / El Paso, TX (HYBRID)<br>
<br>
The Medical Interview Specialist&rsquo;s primary responsibility will be conducting medical interviews with Veterans to complete Personal Assessment Questionnaires, simplifying complex medical terms, analyzing the questionnaire to determine if the client qualifies, and scheduling Veterans for medical interviews. As a Medical Interview Specialist, you will also be responsible for adhering to all HIPAA regulations and guidelines, data entry, file management, and other administrative duties.<br>
<br>
<b>Responsibilities</b></div>
<ul><li>Conduct a medical interview with Veterans on specific service-connected disabilities and transcribe that information onto the appropriate Personal Assessment Questionnaires.</li></ul>
<ul><li>Utilize a remote access software system to complete the information.</li></ul>
<ul><li>Simplify complex medical terms and ensure the Veteran understands each question.</li></ul>
<ul><li>Schedule Veterans for medical interview appointments</li></ul>
<ul><li>Review all supporting medical evidence provided by the Veteran.</li></ul>
<ul><li>Follow HIPPA guidelines when handling client personal information.</li></ul>
<ul><li>Effectively communicate and collaborate with affiliate companies assisting the Veterans.</li></ul>
<ul><li>Ensure that calls are performed with empathy, professionalism, and respect.</li></ul>
<ul><li>Properly manage and maintain client files and all associated documentation.</li></ul>
<ul><li>Maintaining employee attendance and departmental schedules</li></ul>
<ul><li>Maintaining pipeline management &amp; Live Transfers</li></ul>
<ul><li>Assist with developing new software to improve our process.</li></ul>
<ul><li>Departmental training and documentation.</li></ul>
<ul><li>Audit department calls for quality assurance.</li></ul>
<ul><li>Onboard new hires.</li></ul>
<ul><li>Create weekly departmental and team progress reports.</li></ul>
<ul><li>Develop and monitor departmental KPIs and team accountability.</li></ul>
<div></div><div><b>Minimal Experience Requirements:</b></div>
<ul><li>Previous medical field experience is preferred.</li></ul>
<ul><li>Proficient medical terminology, anatomy, and physiology knowledge.</li></ul>
<ul><li>Ability to understand and translate complex medical terminology into layman&rsquo;s terms.</li></ul>
<ul><li>Excellent verbal and written communication skills.</li></ul>
<ul><li>Proficient computer skills, including Microsoft Office and software systems.</li></ul>
<ul><li>Detail-oriented and proofreading skills.</li></ul>
<ul><li>Able to work independently at a fast pace and meet deadlines.</li></ul>
<ul><li>Excellent time management skills and ability to multi-task and prioritize work.</li></ul>
<ul><li>Minimum typing speed of 60 wpm.</li><li>Customer service experience.</li><li>Excellent phone etiquette.</li></ul>
<br>
<b>Minimal Education Requirements:</b><br>
<ul><li>High school degree: Similar Experience is a plus.</li></ul></div>

Medical Interview Specialist (REMOTE)

Join Global Tekmed Holdings and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Global Tekmed Holdings

About Company

Client Support Representative

Client Support Representative

Medical Interview Specialist (REMOTE)