Qureos Mentor

Globe Life

Globe Life has a rich legacy of over 120 years in the life insurance industry, serving as the official life insurance provider for prominent sports teams such as the Dallas Cowboys, Texas Rangers, and Los Angeles Lakers. The company is dedicated to fostering a positive workplace culture that emphasizes innovation, creativity, and teamwork. With corporate offices across multiple states, Globe Life offers a variety of career opportunities and is committed to community involvement and employee development.

<div>At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. 
Role Overview:
Could you be our next Customer Care Manager? American Income Life is looking for a Customer Care Manager to join the team!
This role is responsible for leading, developing, and supporting their customer service team to ensure exceptional customer experience. This role oversees daily managerial operations, admin tasks, implements service strategies, and ensures alignment with the organization&rsquo;s missions, values, and goals. These include quality, efficiency, and projects assigned. The customer service manager works closely with the department Sr. Manager as well as other departments to resolve issues, improve processes, and promote a customer-first culture.
This is a remote/work-from-home position.
What You Will Do:<ul><li>
Manage a staff of employees for AIL.</li><li>
Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls.</li><li>
Lead, coach, and develop staff members to ensure all departmental goals are met efficiently and effectively.</li><li>
Plan, create, and test/implement new strategies to improve production, process efficiencies, and reduce costs.</li><li>
Give presentations to Senior and Executive Management regarding department performance and insights.</li><li>
Use data-driven analysis to optimize contact center operations.</li><li>
Serve as a project manager or subject matter expert for the assigned teams or projects.</li><li>
Develop, implement, and review ongoing performance results.</li><li>
Monitor key performance indicators, including AHT, Adherence, Quality, Service Levels, First call resolution, and customer satisfaction.</li><li>
Handle customer escalated issues, ensuring timely resolution and a positive customer experience.</li><li>
Implement call center policies, procedures, and best practices to improve efficiency and service quality.</li><li>
Collaborate with workforce management to schedule staff and ensure adequate coverage.</li><li>
Provide regular performance feedback and conduct evaluations to support employee growth.</li><li>
Use data and call center metrics to identify trends, improve processes, and recommend solutions.</li><li>
Partner with cross-functional departments (IT operations, training, etc.) to address customer pain points and enhance overall service delivery.</li><li>
Champion a culture of accountability, teamwork, and continuous improvement.</li><li>
Participates in daily, weekly, monthly, and annual planning processes as appropriate.</li><li>
Maintains a favorable working relationship with all company employees to foster and promote a cooperative working environment.</li><li>
Performs all necessary managerial functions to effectively and efficiently manage the personnel assigned.</li></ul>
What You Can Bring:<ul><li>
High School Diploma or equivalent required.</li><li>
Proven ability to lead, mentor, motivate, and develop contact center teams.</li><li>
Strong verbal and written communication skills.</li><li>
Effective analytical thinking and strong problem-solving abilities.</li><li>
Advanced Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with call center software, reporting tools, and ticketing platforms.</li><li>
Staffing, scheduling, capacity planning, and change management experience.</li><li>
Results-oriented with the ability to set clear expectations and exceed targets.</li><li>
Strong time management and ability to handle multiple priorities in a high-volume environment.</li><li>
Knowledge of company policies and customer privacy/security standards.</li><li>
Ability to navigate team dynamics and organizational change with empathy.</li></ul> 
How American Income Life Will Support You: 
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don&rsquo;t just work, but thrive at American Income Life:<ul><li> 
Competitive compensation designed to reflect your expertise and contribution.</li><li>
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.</li><li>
Robust life insurance benefits and retirement plans, including company-matched 401k plan.</li><li>
Paid holidays and time off to support a healthy work-life balance.</li><li>
Parental leave to help our employees welcome their new additions.</li><li>
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.</li><li>
Company-paid counseling for assistance with mental health, stress management, and work-life balance.</li></ul><ul><li>
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.</li><li>
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.</li></ul> 
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.</div>

Customer Care Manager (Remote)

<div>
 At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
 
 
 
 
 Role Overview:
 
 
 
 
 Job Description
 
 
 At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
 
 
 
 
 Role Overview:
 
 
 
 
 Could you be our next
 
 Reinstatement Clerk?
 
 American Income Life is looking for a
 
 Reinstatement Clerk
 
 join the team!
 
 
 In this role, you will be responsible for the assignments described below, varying in work required at any particular area of the department and based on departmental need.
 
 
 
 This is a remote / work from home position.
 
 
 
 
 
 What You Will Do:
 
 
 
 
 <ul>
 <li>
 Data entry work and indexing using a computer and appropriate software.
 </li>
 <li>
 Enter, update, research, verify and/or retrieve data within various systems.
 </li>
 <li>
 Operate postage, FedEx and UPS machines.
 </li>
 <li>
 Sort 1st class and presort mail and apply proper postage.
 </li>
 <li>
 Fill and put away department orders.
 </li>
 <li>
 Order labels for mailboxes and make necessary address changes.
 </li>
 <li>
 Pick up and drop off daily mail from Post Office and AIMS.
 </li>
 <li>
 Deliver bank deposits as necessary.
 </li>
 <li>
 Make regular, scheduled inter-office mail pickups/deliveries and distribute mail accordingly.
 </li>
 <li>
 Other miscellaneous duties as assigned.
 
 
 </li>
 </ul>
 
 
 What You Can Bring:
 
 
 
 
 <ul>
 <li>
 High school education.
 </li>
 <li>
 Minimum typing requirement of 50 wpm.
 </li>
 <li>
 Must have excellent alpha and numeric recognition skills.
 </li>
 <li>
 Knowledge of postage metering machines.
 </li>
 <li>
 Ability to lift heavy cartons (up to 50 lbs).
 </li>
 <li>
 Valid driver&rsquo;s license.
 </li>
 <li>
 Ability to operate standard office equipment and various software packages required by the department.
 
 
 </li>
 </ul>
 
 
 How American Income Life Will Support You:
 
 
 
 
 Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don&rsquo;t just work, but thrive at American Income Life:
 
 
 <ul>
 <li>
 Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
 </li>
 <li>
 Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
 </li>
 <li>
 Wellness club reimbursements and gym discounts to help you stay on top of your health.
 </li>
 <li>
 Paid holidays and time off to support a healthy work-life balance.
 </li>
 <li>
 Development training programs to enhance your skills and career progression and unlock your full potential.
 
 
 </li>
 </ul>
 Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
 
 
 Looking To Continue Your Career In An Environment That Values Your Contribution And Invests In Your Growth? We've Curated a Benefits Package That Helps To Ensure That You Don&rsquo;t Just Work, But Thrive At American Income Life:
 
 
 <ul>
 <li>
 Competitive compensation designed to reflect your expertise and contribution.
 </li>
 <li>
 Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
 </li>
 <li>
 Robust life insurance benefits and retirement plans, including a pension plan.
 </li>
 <li>
 Paid holidays and time off to support a healthy work-life balance.
 </li>
 <li>
 Parental leave to help our employees welcome their new additions.
 </li>
 <li>
 Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
 </li>
 <li>
 Company-paid counseling for assistance with mental health, stress management, and work-life balance.
 </li>
 <li>
 Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
 </li>
 <li>
 Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
 
 
 </li>
 </ul>
 Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
</div>

Reinstatement Clerk (Remote)

Join Globe Life and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Globe Life

About Company

Customer Care Manager (Remote)

Reinstatement Clerk (Remote)