Qureos Mentor

GluCare

<div><p><b>Job Summary:</b></p><p>
GluCare Integrated Diabetes Center (metabolic) is hiring a Growth &amp; Patient Engagement Executive to drive revenue growth by converting inbound and outbound leads into booked clinic visits and paid package subscriptions. This role is built for a confident, high-energy seller who communicates with clarity, handles objections professionally, and follows up relentlessly (in a healthy, respectful, and persistent way). You will engage prospective patients via phone, WhatsApp, email, and CRM workflows, guiding them from interest to action while delivering a premium patient experience. Medical or healthcare knowledge is a strong advantage, and comfort with digital tools and portals is required to succeed.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
Lead Management &amp; Patient Conversion</b></h3><ul>
<li>Own the full lead journey: respond fast, qualify needs, build urgency, and close for an appointment and/or package.</li>
<li>Convert inbound inquiries and outbound call lists into confirmed appointments and package enrollments.</li>
<li>Use consultative selling to match patients with the right services/packages based on their goals, symptoms, and concerns.</li>
<li>Drive outcomes through high-volume follow-ups and structured pipelines (calls, WhatsApp sequences, and emails).</li>
</ul><h3 class="jobSectionHeader"><b>Sales Outreach, Objection Handling &amp; Closing</b></h3><ul>
<li>Proactively contact leads and re-engage cold/aged leads to win them back.</li>
<li>Communicate GluCare&rsquo;s value proposition clearly and confidently (outcomes, convenience, continuity of care).</li>
<li>Handle objections professionally (price, time, uncertainty, comparisons) and move prospects toward commitment.</li>
<li>Demonstrate strong persuasion skills able to sell anything, from a pen to a luxury car while staying ethical and patient-centered.</li>
<li>Present and sell clinic packages/memberships with confidence, highlighting benefits, inclusions, and ROI.</li>
<li>Identify upsell opportunities (screenings, bundles, ongoing care programs) aligned with patient needs.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
<li>Hit and exceed monthly targets for appointments, show-ups, and package sales.</li>
</ul><h3 class="jobSectionHeader"><b>Patient Communication</b></h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader"><b> Appointment Booking &amp; Attendance Optimization</b></h3><ul>
<li>Schedule/reschedule appointments efficiently while keeping the sales objective front and center.</li>
<li>Coordinate with operations/clinical teams to ensure a smooth transition from booking to visit.</li>
</ul><h3 class="jobSectionHeader"><b>CRM Discipline &amp; Sales Reporting</b></h3><ul>
<li>Maintain accurate pipeline stages, notes, lead sources, and follow-up tasks in the CRM.</li>
<li>Use portals, dashboards, and tools to track daily performance and prioritize high-intent leads.</li>
</ul><ul><li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul><p>
Administrative Support</p><ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
<li>Prepare reports on lead conversion, booking targets, and patient engagement trends.</li>
</ul><h3 class="jobSectionHeader"><b>Key Performance Metrics</b></h3><ul>
<li>Booking Conversion Rate &ndash; Percentage of leads converted into confirmed appointments.</li>
<li>Package Sales Targets &ndash; Achieving monthly goals for wellness and treatment package enrollments.</li>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database</li>
<li>Lead Response Time (Speed-to-Lead): % of leads contacted within defined SLA and average first-response time.</li>
<li>Lead-to-Appointment Conversion Rate: % of leads converted into confirmed bookings.</li>
<li>Appointment Show Rate (Attendance): % of booked patients who arrive for their visit.</li>
<li>Package/Membership Close Rate: % of attended patients (or qualified leads) converted into paid packages</li>
<li>Monthly Revenue / Package Sales Target Attainment: total packages sold and revenue generated vs target.</li>
<li>Follow-Up Execution Rate: # of outbound calls/messages completed vs plan; pipeline coverage consistency.</li>
<li>CRM Hygiene &amp; Accuracy: completeness of records, correct stage movement, and documented outcomes.</li>
</ul><p><b>
Requirements</b></p><p></p><h3 class="jobSectionHeader"><b>
Must-Have</b></h3><ul>
<li>Proven sales experience in outbound/inbound conversion (healthcare, wellness, retail, telesales, or high-volume consultative sales).</li>
<li>Strong ability to close: objection handling, urgency creation, negotiation, and confident asks.</li>
<li>Exceptional communication (spoken and written): clear, persuasive, and professional across phone and WhatsApp.</li>
<li>Comfortable being assertive and persistent while maintaining respect and patient trust.</li>
<li>Tech-savvy: able to learn and operate CRM systems, booking platforms, portals, call/WhatsApp workflows, and reporting tools.</li>
<li>Highly organized with strong follow-through&mdash;can manage a pipeline, priorities, and daily targets.</li>
</ul><h3 class="jobSectionHeader"><b>Advantage/Preferred</b></h3><ul>
<li>Healthcare, diabetes, or clinical services familiarity (medical knowledge is a plus).</li>
<li>Experience selling packages, memberships, subscriptions, or high-consideration services.</li>
<li>Exposure to lead-generation funnels, marketing campaigns, and performance dashboards.<br>
</li></ul><h3 class="jobSectionHeader"><b>Education &amp; Language</b></h3><ul>
<li>Native-level English proficiency (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree preferred (or equivalent proven sales performance).</li></ul></div>

Growth & Patient Engagement Executive

<p></p><div><p>Role Summary:</p><p>
We are seeking a Urologist (Part-Time Consultant) to join our growing multidisciplinary clinical team. The role focuses on the assessment, diagnosis, and management of urological conditions commonly associated with metabolic health, diabetes, and men&rsquo;s health, including the delivery of low-intensity shockwave therapy (Li-SWT) where clinically appropriate.</p><p>
The successful candidate will collaborate closely with endocrinologists, cardiologists, dietitians, and other specialists to deliver holistic, integrated patient care.</p><p></p><p>
Key Responsibilities:</p><ul><li>
Clinical Care:</li></ul><ul>
<li>Provide outpatient urology consultations, assessments, and follow-ups.</li>
<li>Diagnose and manage urological conditions including, but not limited to:</li>
<li>a) Erectile dysfunction</li>
<li>b) Lower urinary tract symptoms (LUTS)</li>
<li>c) Benign prostatic hyperplasia (BPH)</li>
<li>d) Male fertility and hormonal-related urological issues</li>
<li>Perform and supervise low-intensity shockwave therapy (Li-SWT) for erectile dysfunction and other approved indications, in line with clinical guidelines and GluCare protocols.</li>
<li>Develop individualized treatment plans aligned with patients&rsquo; metabolic and overall health profiles.</li>
<li>Prescribe medications and request diagnostic investigations as per DHA scope of practice.</li>
<li>Multidisciplinary Collaboration:</li></ul><ul>
<li>Work closely with endocrinologists, cardiologists, and allied health professionals to ensure coordinated, patient-centric care.</li>
<li>Participate in multidisciplinary case discussions and care planning.</li>
<li>Contribute to integrated care pathways for patients with diabetes and metabolic syndrome.</li>
<li>Quality, Compliance &amp; Documentation:</li></ul><ul>
<li>Maintain accurate and timely medical records within GluCare&rsquo;s EMR system.</li>
<li>Ensure compliance with DHA regulations, clinical governance standards, and GluCare policies.</li>
<li>Adhere to infection control, patient safety, and ethical practice standards.</li>
<li>Patient Experience &amp; Education:</li></ul><ul>
<li>Deliver high-quality, empathetic patient care with a strong focus on education and shared decision-making.</li>
<li>Educate patients on lifestyle factors, metabolic health, and treatment options related to urological conditions.</li>
</ul><p><b>
Requirements</b></p><p></p><p>
Qualifications &amp; Requirements:</p><ul>
<li>
Medical Degree with specialization in Urology
</li><li>Valid DHA Urologist license (Specialist and/or Consultant)</li>
<li>UAE experience</li>
<li>Experience in outpatient urology practice.</li>
<li>Experience with shockwave therapy (Li-SWT) is highly preferred; training can be considered for suitable candidates.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work part-time with flexible clinic hours.</li>
</ul><p></p><p>
Preferred Experience:</p><ul>
<li>
Experience managing urological conditions in patients with diabetes or metabolic syndrome.</li>
<li>Interest in integrative, preventative, and lifestyle-oriented care models.</li>
<li>Familiarity with digital health tools and EMR systems.</li></ul></div><p></p>

DHA Urologist - Part-Time (4 hours pw) - Consultant

<div><p><b>Job Summary:</b></p><p>
GluCare Integrated Diabetes Center is seeking a dedicated and customer-focused Customer Service Excellence Representative passionate about delivering excellent patient care and thriving in a dynamic healthcare setting, to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional service through phone, email, and other communication channels. This role requires strong interpersonal skills, a patient-centered approach, and the ability to handle inquiries efficiently in a fast-paced healthcare environment.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
Patient Communication</b></h3><ul>
<li>Respond promptly and professionally to patient inquiries via phone, email, and other communication channels.</li>
<li>Provide accurate information about clinic services, appointment availability, care protocols, and treatment options.</li>
<li>Educate patients on clinic programs, available packages, and doctor specializations to enhance their understanding of care options.</li>
</ul><h3 class="jobSectionHeader"><b>Appointment Coordination</b></h3><ul>
<li>Schedule, reschedule, and confirm patient appointments in coordination with clinic operations.</li>
<li>Proactively manage cancellations and follow-ups to optimize clinic schedules and minimize no-shows.</li>
<li>Ensure efficient time slot allocation based on patient needs and doctor availability.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Problem Resolution</b></h3><ul>
<li>Address and resolve patient concerns and complaints professionally and efficiently.</li>
<li>Escalate complex issues to the appropriate department or management as needed.</li>
<li>Ensure all interactions are logged and tracked in the clinic's CRM system for follow-up and reporting.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Technical &amp; CRM Competency</b></h3><ul>
<li>Utilize the clinic&rsquo;s CRM software efficiently to manage patient records, track leads, and optimize appointment scheduling.</li>
<li>Maintain accurate and up-to-date patient records within the system, ensuring easy access to information.</li>
<li>Demonstrate technical proficiency with digital tools and software used for appointment booking, patient tracking, and follow-ups.</li>
</ul><p>
Administrative Support</p><ul>
<li>
Maintain up-to-date records in the patient management system, ensuring accuracy and completeness.</li>
<li>Assist in generating and distributing patient-related communications, including appointment reminders, follow-up notices, and service updates.</li>
</ul><h3 class="jobSectionHeader"><b>Key Performance Metrics</b></h3><ul>
<li>Patient Satisfaction &amp; Retention &ndash; Ensuring high levels of service that encourage repeat visits.</li>
<li>CRM &amp; Data Accuracy &ndash; Maintaining clean, organized, and up-to-date records in the patient database.</li>
</ul><p><b>
Requirements</b></p><p></p><ul>
<li>
Proven experience (2-3years) in a patient coordination, sales, or customer service role within a healthcare or wellness setting.</li>
<li>Strong knowledge of CRM systems and appointment booking platforms.</li>
<li>Excellent communication and interpersonal skills, with the ability to build relationships with patients.</li>
<li>Knowledge of healthcare programs, insurance policies, and treatment plans is preferred.</li>
</ul><p></p><p>
Qualifications:</p><ul>
<li>
Native-level proficiency in English, (Arabic is a plus)</li>
<li>Bachelor&rsquo;s degree</li>
<li>Prior experience in customer service, preferably in a healthcare or call center environment</li>
<li>Knowledge of healthcare processes and patient care is an advantage</li></ul></div>

Customer Service Excellence Representative

<p></p><div><h3 class="jobSectionHeader"><b>Role Summary</b></h3><p>
At GluCare.Health, we are redefining healthcare through innovation in diabetes and metabolic health. We are seeking a high-impact Business Development &amp; Corporate Health Programs Executive to operate at the intersection of business growth, clinical operations, and patient conversion.</p><p>
This is a hands-on, execution-driven role not a traditional desk-based position. You will own the end-to-end delivery of corporate metabolic health screenings and be directly accountable for converting participants into booked and attended clinic consultations. You will act as the critical bridge between employers, internal clinical teams, and patients, ensuring flawless execution while driving measurable revenue growth.</p><h3 class="jobSectionHeader"><b>
Core Responsibilities</b></h3><p>
1. Corporate Screenings &amp; Operations</p><ul>
<li>
End-to-End Execution: Own the coordination and onsite delivery of assigned corporate screenings.</li>
<li>Onsite Leadership: Act as the primary lead managing registration, participant flow, and internal systems during events.</li>
<li>Cross-Functional Synergy: Coordinate with clinical, nursing, and marketing teams to ensure logistical readiness.</li>
<li>Client Interface: Serve as the primary point of contact for employers onsite, ensuring a premium partner experience.</li>
</ul><p>
2. Patient Conversion &amp; CRM Management</p><ul>
<li>
The Conversion Engine: Proactively follow up with participants via calls, WhatsApp, and email to book clinic consultations. Also support the sales team in converting qualified leads to direct in-clinic bookings.</li>
<li>Patient Education: Educate participants on GluCare services and guide them through their metabolic health journey.</li>
<li>Data Integrity: Own accurate lead creation and maintain 100% CRM data accuracy.</li>
<li>Reporting: Deliver weekly insights on conversion performance and revenue contribution.</li>
</ul><p>
3. Business Development &amp; Partnerships</p><ul>
<li>
Lead Generation &amp; Inside Sales: Generate qualified corporate leads through outbound calls, emails, LinkedIn outreach, referrals, and networking; manage the pipeline from prospecting to meeting booking and follow-ups.</li>
<li>Opportunity Development: Identify, qualify, and close corporate screening opportunities through structured outreach and consultative selling.</li>
<li>Strategic Partnerships: Build and nurture partnerships with corporate HR teams, insurance providers, and wellness platforms to generate long-term business opportunities.</li>
<li>Market Intelligence: Develop and maintain a corporate insurance and employer matrix to enable targeted outreach and improve conversion rates.</li>
<li>Brand Representation: Represent GluCare at industry events and HR forums to drive visibility, relationship building, and new business opportunities.</li>
</ul><h3 class="jobSectionHeader"><b>KPIs and Success Metrics</b></h3><ul>
<li>Execution: Successful delivery of screenings with zero operational gaps.</li>
<li>Conversion Power: Achieving a minimum 25% screening-to-clinic conversion rate.</li>
<li>Revenue: Monthly clinic revenue influenced through secured appointments.</li>
<li>Accuracy: 100% lead capture and CRM data integrity.</li>
</ul><p><b>
Requirements</b></p><p></p><ul>
<li>
Experience: 3&ndash;5 years in healthcare operations, clinical coordination, or corporate wellness.</li>
<li>Market Knowledge: UAE experience is mandatory. Familiarity with local corporate health landscapes is preferred.</li>
<li>Sales DNA: Comfortable working toward appointment targets and revenue-based KPIs.</li>
<li>Logistics: Highly organized with experience managing onsite medical operations or large-scale events.</li>
<li>Communication: Confident speaking with patients; ability to balance empathy with a sales-driven approach.</li>
<li>Mobility: Must have a valid UAE driving license and be comfortable with regular travel across Dubai.</li>
</ul><p>
Nice to Have:</p><ul>
<li>
Arabic language skills.</li>
<li>Experience in a fast-paced startup environment.</li></ul></div>

Business Development & Corporate Health Programs Executive

<div><h3 class="jobSectionHeader"><b>Job Summary:</b></h3><p>
GluCare Integrated Diabetes Center is seeking a highly skilled Biostatistician to support our clinical research and data analytics efforts. The ideal candidate will work closely with our healthcare and research teams to analyze patient data, design experiments, and contribute to data-driven decision-making processes. This role is critical in advancing our mission to improve diabetes care through innovation and technology.</p><p>
Key Responsibilities:</p><ul>
<li>
Data Analysis: Perform statistical analyses on clinical data, including patient outcomes, intervention effects, and epidemiological studies.</li>
<li>Study Design: Collaborate with clinical researchers to design studies, including randomized controlled trials and observational studies, ensuring statistical rigor.</li>
<li>Data Interpretation: Provide insights and actionable recommendations based on data, and assist in the interpretation of statistical findings.</li>
<li>Model Development: Develop and apply statistical models to support clinical decision-making and predictive analysis.</li>
<li>Collaboration: Work closely with clinicians, researchers, and IT teams to ensure accurate data collection, integration, and analysis.</li>
<li>Reporting: Prepare reports, charts, and presentations to communicate statistical findings to clinical teams, stakeholders, and leadership.</li>
<li>Compliance: Ensure compliance with regulatory requirements for clinical trials and research, including ethical standards and data privacy regulations.</li>
<li>Continuous Improvement: Contribute to the development of data collection and analysis tools, ensuring continuous improvements in data quality and usability.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Master&rsquo;s or PhD in Biostatistics, Statistics, or a related field.</li>
<li>Proven experience as a Biostatistician in a clinical or healthcare setting, preferably in diabetes or chronic disease management.</li>
<li>Proficiency in statistical software such as SAS, R, SPSS, or Stata.</li>
<li>Strong understanding of clinical trial design, epidemiology, and data modeling.</li>
<li>Excellent problem-solving skills with the ability to translate complex data into actionable insights.</li>
<li>Strong communication skills with the ability to collaborate effectively with both technical and non-technical teams.</li>
<li>Knowledge of healthcare data standards and regulations, including HIPAA and GDPR, is a plus.</li></ul></div>

Biostatistician

<p></p><div><p>Job Summary:</p><p>
We are seeking a detail-oriented and proactive Billing &amp; Insurance Coordinator to manage insurance eligibility, pre-authorizations, claims submission, reconciliation, and patient billing processes.</p><p>
The successful candidate will play a critical role in ensuring accurate revenue cycle management, compliance with UAE healthcare regulations, and a seamless financial experience for patients. This role requires strong coordination with clinical teams, front desk staff, insurers, and finance.</p><p></p><p>
Key Responsibilities</p><p>
1. Insurance Verification &amp; Pre-Authorization</p><ul>
<li>
Verify patient insurance eligibility, coverage limits, exclusions, and co-pay requirements prior to appointments.</li>
<li>Obtain and track pre-authorizations for consultations, diagnostic services, imaging, laboratory tests, and procedures.</li>
<li>Coordinate with clinicians to ensure required medical documentation supports authorization requests.</li>
<li>Communicate approvals, denials, and coverage details to patients and internal teams.</li>
</ul><p>
2. Claims Submission &amp; Processing</p><ul>
<li>
Prepare, review, and submit accurate insurance claims in compliance with UAE payer requirements and coding standards.</li>
<li>Ensure correct CPT/ICD coding coordination with clinical and medical records teams.</li>
<li>Monitor claim status, follow up on pending claims, and resolve rejected or denied claims promptly.</li>
<li>Maintain accurate documentation of submissions, resubmissions, and appeals.</li>
</ul><p>
3. Patient Billing &amp; Collections</p><ul>
<li>
Generate patient invoices for co-payments, deductibles, and uncovered services.</li>
<li>Provide clear explanations of charges and payment responsibilities to patients.</li>
<li>Process payments and maintain accurate financial records.</li>
<li>Support collections follow-up in a professional and patient-centered manner.</li>
</ul><p>
4. Revenue Cycle &amp; Reconciliation</p><ul>
<li>
Reconcile daily billing reports with EMR and finance records.</li>
<li>Coordinate with the finance department on revenue reporting and discrepancies.</li>
<li>Track KPIs related to claims acceptance rates, denials, and turnaround times.</li>
<li>Identify opportunities to improve billing efficiency and reduce revenue leakage.</li>
</ul><p>
5. Compliance &amp; Regulatory Adherence</p><ul>
<li>
Ensure compliance with DHA regulations, insurance policies, and UAE healthcare billing standards.</li>
<li>Maintain confidentiality of patient financial and medical information.</li>
<li>Support internal audits and insurance audits when required.</li>
</ul><p>
6. Collaboration &amp; Patient Experience</p><ul>
<li>
Work closely with physicians, nurses, radiology, laboratory, and front desk teams to ensure seamless workflow.</li>
<li>Support transparent communication with patients regarding coverage, approvals, and financial obligations.</li>
<li>Contribute to continuous improvement of administrative and operational processes.</li>
</ul><p></p><p><b>
Requirements</b></p><p></p><p>
Qualifications &amp; Experience</p><p>
Required:</p><ul>
<li>
Bachelor&rsquo;s degree or diploma in Healthcare Administration, Finance, Medical Coding, or related field.</li>
<li>Minimum 2&ndash;4 years of experience in healthcare billing and insurance coordination in the UAE.</li>
<li>Strong understanding of UAE insurance providers, claim submission systems, and DHA billing regulations.</li>
<li>Familiarity with ICD and CPT coding standards.</li>
<li>Experience using EMR systems and insurance portals.</li>
</ul><p></p><p>
Preferred:</p><ul>
<li>
Experience in specialty clinics (endocrinology, diabetes, metabolic health, cardiology).</li>
<li>Knowledge of value-based care or integrated care models.</li>
<li>Experience handling high-volume insurance coordination.</li>
</ul><p></p><p>
Skills &amp; Competencies</p><ul>
<li>
Strong attention to detail and accuracy.</li>
<li>Excellent organizational and time-management skills.</li>
<li>Problem-solving mindset with ability to manage claim rejections effectively.</li>
<li>Strong communication skills (verbal and written).</li>
<li>Professional, patient-centered approach.</li>
<li>Ability to work in a fast-paced, multidisciplinary environment.</li></ul></div>

Billing & Insurance Coordinator

Join GluCare and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.