Qureos Mentor

GM Financial

<div>Why GMF Technology?
Innovation isn&rsquo;t just a talking point at GM Financial, it&rsquo;s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We&rsquo;re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.
 
 
Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.
<div>Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Irving, TX or Arlington (AOC1), TX office.
 
Please note: We are unable to provide any type of sponsorship for this position currently.</div></div>
 <div>As a Global NOC Analyst II, you&rsquo;ll help keep our global network secure and running at peak performance. Staying current on compliance and regulatory standards through training is essential. We&rsquo;re looking for a tech-savvy, detail-oriented problem solver with strong planning skills and excellent communication. If you bring energy, solutions, and a drive to succeed, this is the role for you!
<ul><li>Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed and escalates complex or consequential issues to management
</li><li>Must have high attention to detail, be well organized and be a self-starter with the ability to resolve most conflicts and issues intuitively
 
Able to work with limited to moderate direct supervision
</li><li>Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop or find solutions
</li><li>Identifies and directs changes through appropriate review and approval mechanisms
</li><li>Responsible for taking immediate action when alerts are raised to notify appropriate technology groups and business entities in a timely manner often without immediate understanding of actual root cause
</li><li>Responsible for researching and documenting various processes and must stay current on changing technologies within the business in order to understand the significance and business impact of a given outage or problem
</li><li>Responsible for carrying out frequent pre-approved code deployments (software and code upgrades) on various systems in accordance with defined company processes ensuring proper change management procedures are followed
</li><li>Responsible for monitoring all areas of the company&rsquo;s local area network, wide area network, voice network, defined server and application thresholds and system services using monitoring applications like SolarWinds (suite), HP Tools, Splunk etc.
</li><li>Requires strong intercommunication skills with upper level management, IT support teams, business departments and outside vendors
</li><li>Make recommendations for threshold changes, and alert configurations to improve the effectiveness of the NOC and reduce potential for business impacts
</li><li>Maintain and complete daily log (Shift log) detailing service and application availability and other issues that arise
</li><li>Recognize, identify, and report trends in hardware and application performance
</li><li>Escalate incidents and problems to the appropriate support departments with follow-up
</li><li>Initiate major incident notifications in response to high impact outages
</li><li>Monitor local and wide area networks, voice/telephony systems, and server infrastructure for performance and availability issues spanning local and remote network sites
</li><li>Communicate and escalate unavailable or degraded systems and services to the appropriate support teams</li></ul></div>
 <div>Knowledge and Skills
<ul><li>General working knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, Command line and DNS
</li><li>Good knowledge of WAN security and design
</li><li>Knowledge of Tidal Workload Scheduler or similar automated batch scheduling software
</li><li>Working knowledge of Splunk Cloud, Splunk IT Service Intelligence
</li><li>Support-level knowledge of the Windows desktop Operating Systems
</li><li>Basic knowledge of operating systems, applications and associated hardware (e.g., Windows Desktop OSs, Windows Server OSs, OS/400, UNIX/Linux)
</li><li>Understanding of enterprise computer hardware/software and information systems
</li><li>Understanding of network monitoring concepts (e.g., TCP/IP, Subnetting, Routing, DHCP, DNS, Active Directory, etc.)
</li><li>Prior experience working with HP OMi, SolarWinds Orion (suite), HP NNMi, HP Site Scope, Spunk etc. is a plus
</li><li>Understanding of SNMP, NetFlow, and Terminal emulation applications preferred
</li><li>Ability to evaluate problems and issues quickly, and to make recommendations for courses of action
</li><li>Ability to make independent decisions and use sound judgment in relation to the management of team members
</li><li>Advanced ability to analyze problems, correlate data from multiple sources and communicate pertinent information to the appropriate support teams
</li></ul>Experience and Education
<ul><li>3-5 years of experience in computer/customer support role Req
</li><li>2-3 years NOC experience Req
</li><li>High School Diploma or equivalent desired
</li><li>Associate&rsquo;s or Bachelor&rsquo;s Degree in related field or equivalent work experience preferred
</li></ul>Additional Requirements
<ul><li>Availability to work 4 days/week (fixed schedule), 10 hours/day (40 hours/week)
</li><li>Some after-hours work may be required
</li></ul>Licenses and Certifications
<ul><li>Certifications from Microsoft, Cisco, ITIL, HP, and/or SolarWinds (SCP) preferred
</li></ul>What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
 
O ur Culture : Our team members define and shape our culture &mdash; an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work &mdash; we thrive.
 
Compensation: Competitive pay and bonus eligibility
 
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
 
#LI-DW1 #LI-Hybrid #GMFjobs</div>

Global NOC Analyst II

Join GM Financial and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GM Financial

ABOUT_COMPANY

Global NOC Analyst II