Qureos Mentor

Goettl Air Conditioning & Plumbing

<div>If your techs are getting better because of you, we should talk. This role pays $70K&ndash;$74K base salary plus a performance-based incentive plan.

Goettl has been in the business since 1939. We Do Things The Right Way, Not The Easy Way&reg; &mdash; and the HVAC Service Manager is the person who holds that standard at the service level every single day.

You&rsquo;re not just overseeing techs. You&rsquo;re coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn&rsquo;t. You report to the HVAC Operations Manager and work across scheduling, quality control, training, and customer satisfaction.

Why Goettl:
<ul>
<li>Work alongside experienced service teams in a high-volume, year-round market</li>
<li>Real authority to coach, train, and improve the team around you</li>
<li>Full benefits: medical, dental, vision, 401(k) match</li>
<li>Weekly pay</li></ul> 


What You&rsquo;ll Do:
<ul>
<li>Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time</li>
<li>Drive accountability for first-time fix rates and accurate service recommendations</li>
<li>Monitor technician performance on service calls and provide real-time coaching when it&rsquo;s needed</li>
<li>Mentor technicians to sharpen their troubleshooting and customer communication skills</li>
<li>Analyze service call data to identify trends, training gaps, and areas to improve</li>
<li>Lead weekly technician training sessions</li>
<li>Ensure technicians follow the five-step process on every call</li>
<li>Conduct &ldquo;happy calls&rdquo; to verify customer satisfaction and catch issues before they escalate</li>
<li>Run rehash calls on unsold proposals to maximize conversion and build customer trust</li>
<li>Conduct compliance calls to verify service integrity and adherence to Goettl standards</li>
<li>Collaborate with scheduling and other departments to optimize technician efficiency</li>
<li>Communicate marketing campaigns and promotions to the service team</li></ul> 


What We Need:
<ul>
<li>Technical knowledge of HVAC systems &mdash; you understand how the equipment works, not just how to manage the people working on it</li>
<li>Experience with ServiceTitan or comparable field service management software</li>
<li>3+ years in the home services industry, with experience in a leadership or senior technical role preferred</li>
<li>Working knowledge of HVAC diagnostics, service call structure, and repair best practices</li>
<li>Strong leadership skills with a clear focus on coaching and developing technicians</li>
<li>Knowledge of sales process and proposal follow-up strategy</li>
<li>Excellent communication skills &mdash; you can deliver direct feedback and still keep the team moving forward</li>
<li>Strong conflict resolution and decision-making skills</li>
<li>Comfortable working under pressure and managing multiple priorities</li>
<li>High school diploma or equivalent</li>
</ul>
This role is for the person who takes the quality of every service call personally &mdash; not just their own.

Apply now. We move fast for the right people.<h4 class="jobSectionHeader">
Experience</h4>
Preferred<ul><li>
3 year(s): HVAC Residential Service</li></ul><h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Preferred<ul><li>
Driver License Continuous</li><li>
EPA Type II</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

HVAC Sales / Service Manager

Join Goettl Air Conditioning & Plumbing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Goettl Air Conditioning & Plumbing

About Company

HVAC Sales / Service Manager