Qureos Mentor

Goldfish Swim School

<div><div><div>Benefits:</div>
<ul><li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Free food &amp; snacks</li>
<li>Free uniforms</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul></div><div><div>Job Title: Front Desk Customer Service Representative 
Reports to: General Manager 
FLSA Status: Non-Exempt 
 
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first 
point of contact for potential and current Goldfish customers and as such is responsible for presenting a 
positive image for the company. 
 
Duties and Responsibilities include the following. Other duties may be assigned. 
1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a 
professional manner. 
2. Processes student registrations using effective sales/customer service techniques. 
3. Schedules and manages birthday/pool parties. Supervises birthday party staff. 
4. Resolves customer concerns/complaints using a professional approach. 
5. Assists clients with purchases of merchandise and vending. 
6. Greets parents and students as they report to the front desk. Checks in students on the attendance 
tracking system. 
7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and 
observation area. 
8. Monitors snack shack area and provides guidance to snack shack staff. 
9. Checks voicemail and email correspondence and responds in a timely manner. 
10. Updates informational displays with accurate and timely promotions and literature. 
11. Provides occasional administrative support for management personnel to include the General Manager, 
and the Asst. General Manager. 
12. Makes collection calls to resolve open account problems. 
13. Prepares twice daily student lesson schedules for use by instructors and management staff. 
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. 
 
Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer 
service and/or administrative office experience required. Intermediate level computer skills required using 
Word, Excel and other software systems. 
Certificates and Licenses: CPR, First Aid and AED certification required.</div>
</div>
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.</div>

Front Desk Customer Service Representative

Join Goldfish Swim School and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Goldfish Swim School

About Company

Front Desk Customer Service Representative