Qureos Mentor

Goodwill Greater Milwaukee & Chicago

<div>Starting rate at $15.00 per hour!

Ask about our Employee Referral Program for more details on how to earn $250 or more per referral. We are looking for more amazing talent to grow our teams, just like you!

Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You can make a difference! Goodwill is a fun place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. In addition to working for an organization with a fulfilling mission, Goodwill offers you great benefits and opportunities to develop strong customer service skills.

Production: 
Are you goal-oriented and do you love to be challenged? If so, we want you to work with us. Our Production Associates support the Goodwill Mission by pricing the donations that are then sold on the sales floor. They are challenged to achieve their pricing goals and strategically price donations according to our pricing guidelines to maximize the amount of money that goes to our mission. In our production area, you never know what you may come across! It's like discovering 
something new every day! By maintaining an efficient flow of donations, Production Associates help ensure a smooth customer service experience on the sales floor.

Donation Attendant: 
Do you love a fast-paced work environment and working with a fun team? If so, we want you to work with us! Our Donation Attendants support the Goodwill Mission by greeting and thanking donors while carefully accepting their donations. They also help keep the production area organized by sorting donations as they come in, and they play a crucial role in delivering excellent customer service to donors and team members alike.

Sales Floor Associates: 
If you love building relationships with customers and helping them with their hunt for the perfect thing, we want you to work with us! Our Sales Floor Associates support the mission by organizing our sales floor and making it easy for customers to find what they're looking for. They also serve as ambassadors for Goodwill by providing outstanding customer service and answering any questions that customers may have about Goodwill or our donations. Customer service is at the heart of everything they do, from helping customers navigate the store to ensuring a pleasant shopping experience.

Cashier: 
Do you have a passion for customer service and enjoy working with a fun team? If so, we want you to work with us! Our cashiers support the Goodwill mission by building relationships with customers, accurately ringing up sales transactions, and letting our customers know how their purchases are helping someone get a job. Customer service excellence is key in this role, ensuring every customer leaves with a positive impression of Goodwill.

Goodwill Greater Milwaukee and Chicago is a people-driven organization. As the largest Goodwill in the world, we are nearly 6,000 employees strong and growing. You want more from your work; you want a sense of fulfillment. You want a career with opportunities, not just a job. You want Goodwill, where the power of work and exceptional customer service can transform your life and the lives of others.
<h3 class="jobSectionHeader">
Amazing Reasons</h3>
<ul><li>Flexible scheduling so you can have a life.</li>
<li>No extended hours for the holiday season so you are able to enjoy time with your family and friends!</li>
<li>Career growth opportunities through our specialized training and development, including customer service training.</li>
<li>A guaranteed ten thousand steps to keep you active and healthy!</li>
<li>20% store discount on purchases</li>
<li>Early access to your wages</li>
<li>Never the same day (or the same donation) twice! 
</li>
<li>Once hired, refer your friends to add more money to your pocket after they complete their probationary period!</li>
</ul><h3 class="jobSectionHeader">Requirements</h3>
<ul><li>One year of customer service, retail, or production experience is preferred.</li>
<li> Must be able to stand, bend, and reach for the duration of your shift while maintaining a 
customer service mindset.</li>
<li>Donation Attendants must be able to lift, push, and pull a minimum of 50 pounds and 
maintain customer service standards when interacting with donors.</li>
</ul>
When determining placement within the salary range for this position Goodwill Greater Milwaukee &amp; Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)</div>

Team Member

<div>The Retail Operations Coordinator implements strategies to achieve the goals for Retail Services. Provides support to the Retail VP leaders, including the Chief Operations Officer. Provides a wide array of administrative duties and coordination for the Retail teams.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for Retail Services. Provides support to the Retail VP leaders, including the Chief Operations Officer. Provides a wide array of administrative duties and coordination for the Retail teams. Implements, revises and sustains policies, procedures and programs. Typically works on projects and tasks that span 3 &ndash; 12 months.

PRINCIPAL DUTIES:

1. Manage calendaring requests for Retail Services Vice Presidents and the Chief Operations Officer, ensuring accuracy, timely planning and communication of appointments.

2. Provides administrative support in the form of meeting coordination, expense management, scheduling, and material preparation. Partners in the development and maintenance of various materials including communication templates, educational materials, forms, or reports. Participates in key leadership meetings upon request; assists in developing agendas, action items, follow-up and coordination of logistics.

3. Supports special projects within the Retail team including detail-oriented collaboration with facilities, finance, human resources, IT, and other internal and external partners. Creates ongoing collaboration that optimizes workflow, standardizes processes, and results in operational outcome improvement.

4. Coordinates and provides logistical support for in person retail events, including room setup, materials, supplies, and catering coordination.

5. Ensures accurate and timely communication to internal departments; demonstrating leadership to maintain credibility, trust and support with senior and executive management staff.

6. Researches, prioritizes and follows up on incoming issues and concerns addressed, including those of a sensitive or confidential nature. Determines appropriate recommendation for course of action, referral or response.

7. Maintains stakeholder confidence and protects operations by keeping information confidential.

8. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

9. Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.

10. Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
11. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.

12. Responsible for completing other duties/responsibilities as assigned. 


REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years&rsquo; experience.

2. Ability to communicate clearly and concisely, both verbally and in writing.

3. Willingness to enthusiastically complete both high-level and low-level tasks.

4. Ability to multitask and quickly adapt to changing priorities with strong organizational skills and attention to detail.

5. Must be proficient in Microsoft Office Suite. 


CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information; travel required. 


When determining placement within the salary range for this position Goodwill Greater Milwaukee &amp; Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories. 


Equal Opportunity Employer

(SEW)</div>

Retail Operations Coordinator

Join Goodwill Greater Milwaukee & Chicago and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Goodwill Greater Milwaukee & Chicago

About Company

Team Member

Retail Operations Coordinator