Qureos Mentor

Goodwill Keystone Area

<div>Position: Merchandise Processor 
Department: Donated Goods Retail 
Reports to: Production Manager 
Status: Non-Exempt
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary 
Provide essential support in overall operations and customer service with a main focus on processing all donations, including sorting, hanging, pricing, tagging, stocking and rotating product while adhering to all production and quality standards.
Duties and Responsibilities<ul><li>
Process textile donations, including sorting, hanging, pricing, tagging and moving product to the sales floor to meet preset production and sales goals for the store.
</li><li>Process donations of housewares, electronics, media, shoes, and other miscellaneous items, including sorting, pricing, tagging, and moving product to the sales floor to meet preset production and sales goals for the store.
</li><li>Organize, recover and rotate the sales floor as needed.</li><li>
Follow all quality and production standards as set by Goodwill Keystone Area.</li><li>
Track production daily and report to supervisor.
</li><li>Be knowledgeable of daily, weekly and monthly production and sales goals.
</li><li>Selects and identifies appropriate items for Ecommerce department.</li><li>
Ability to assist and have flexibility in the overall daily operations within the store.
</li><li>Ensure that quality customer service is presented and provided in a timely and courteous manner to all customers, donors and other employees.</li><li>
Supports, promotes and participates in organizational programs and special events.</li><li>
Assists in any other assignments designated by management.</li><li>
Adhere to all Goodwill Keystone Area manuals, handbooks, policies and procedures.</li><li>
Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.</li>
Communicates progress, problems, and concerns to the Production Manager. 
<li>
</li></ul>Education and Experience<ul><li>
No formal education necessary.</li></ul>
Skills/Abilities/Qualifications<ul><li>
Ability to read, write and perform simple math.
</li><li>Must meet qualitative and quantitative performance standards as established by organization.</li><li>
Must be able to work in an open warehouse environment, being exposed to various weather and temperature conditions including extreme heat, humidity, and cold.</li><li>
Ability to learn and use equipment and technology.
</li><li>Ability to follow verbal instructions and to work as part of a team.
</li><li>Requires a high level of adaptability and flexibility.
</li><li>Must be able to work a flexible schedule to include evenings and weekends.
</li></ul>Physical Requirements<ul><li>
Ability to stand continuously for more than 75% of the shift.</li><li>
Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts for 50% of the shift.</li><li>
Ability to stand continuously with the neck bent forward 30 degrees for more than 75% of the shift.
</li><li>Ability to lift 50 pounds from ground level to waist level for 25% of the shift.</li><li>
Ability to lift 25 pounds every few minutes for more than 75% of the shift.</li><li>
Must be able to push and pull various carts requiring a force of 25 pounds a distance of 100 feet for 25% of the shift.</li><li>
Ability to repetitively perform the same hand, wrist and arm motions every few seconds for more than 75% of the shift.</li></ul>
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.</div>

Merchandise Processor - Part Time

<div>Position: Donor Service Representative 
Department: Donated Goods Retail 
Reports to: Production Manager 
Status: Non-Exempt
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary 
To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.
Duties and Responsibilities<ul><li>
Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.</li><li>
Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the &ldquo;thanks, but no thanks&rdquo; list; provides donation information and general Goodwill Keystone Area information to donors.</li><li>
Completes donor tracking paperwork accurately and submits in a timely manner.</li><li>
Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.</li><li>
Steri-fabs appropriate items following all safety precautions.</li><li>
Price hard goods as needed.</li><li>
Assists in maintaining a clean and orderly production and donor area as well as outside donor area.</li><li>
Supports, promotes and participates in organizational programs and special events.</li><li>
Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.</li><li>
Communicates progress, problems, and concerns to the Production Manager.</li></ul>
Education and Experience<ul><li>
Must be at least 18 years old (responsible for equipment operation).</li></ul>
Skills/Abilities/Qualifications<ul><li>
Ability to speak, hear, read and write.</li><li>
Ability to speak English in order to interact with donors and customers satisfactorily.</li><li>
Must present a neat and positive appearance and demeanor.</li><li>
Must possess good customer service skills.</li><li>
Must be able to stand for extended period.</li><li>
Must be able to lift up to 50 pounds frequently.</li><li>
Must be able to work a flexible schedule to include evenings and weekends.</li></ul>
Physical Requirements<ul><li>
Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.</li><li>
Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.</li><li>
Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.</li><li>
Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.</li><li>
Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.</li><li>
Ability to raise hands above the head to open trash dumpsters for 10% of the shift.</li><li>
Ability to stand continuously for more than 75% of the shift.</li><li>
Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.<ul><li>
Note: This applies to powered industrial equipment operators only.</li></ul></li><li>
Possession of a forklift license or the ability to become certified as a forklift operator.
<ul><li>Note: This applies to powered industrial equipment operators only.</li></ul></li></ul>
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.</div>

Donor Service Representative - Full Time

<div>Position: Customer Service Coordinator 
Department: Donated Goods Retail 
Reports to: Store Manager 
Status: Non-Exempt
Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary 
Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.
Duties and Responsibilities<ul><li>
Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.</li><li>
Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
</li><li>Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.</li><li>
Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
</li><li>Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
</li><li>Perform opening and closing of the store as assigned by the manager.
</li><li>Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed.</li><li>
Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.</li><li>
Supports and promotes organizational programs and special events as required.</li><li>
Perform any other assignments designated by management team.</li><li>
Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.</li><li>
Communicates progress, problems, and concerns to the Store Manager.</li></ul>
Positions Supervised 
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.
Donor Service Representative 
Merchandise Processor 
Sales Associate
 
Utility Associate 
 
Education and Experience<ul><li>
High School Diploma or GED equivalent; or three (3) years related experience.</li><li>
Supervisory experience preferred but not necessary.</li><li>
Previous retail experience preferred.</li><li>
POS and basic computer experience preferred.</li></ul>
Skills/Abilities/Qualifications<ul><li>
Must be able to work in an open warehouse environment being exposed to various weather and temperatures.</li><li>
Must exhibit a high level of integrity and business ethics.</li><li>
Meet qualitative and quantitative performance standards as established by the company.</li><li>
Must be able to continuously perform repetitive work at a set pace.</li><li>
Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write.</li><li>
Must have basic math skills.</li><li>
Must be able to work a flexible schedule to include weekends and evenings.</li><li>
Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance.</li></ul>
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.</div>

Customer Service Coordinator - Full Time

Join Goodwill Keystone Area and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Goodwill Keystone Area

About Company

Merchandise Processor - Part Time

Donor Service Representative - Full Time

Customer Service Coordinator - Full Time