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Government Personnel Mutual Life Insurance Company

<div>Contact Center Customer Service Representative

Location: GPM Life Insurance, NE San Antonio

Working Conditions: Office (without remote opportunity)

Schedule: 39 hours/week Monday-Friday; 5-hour workday on Fridays!

Job Type: Full-Time
 ALL ABOUT GPM LIFE INSURANCE 

As part of the team at GPM Life Insurance, you&rsquo;ll strive to provide excellent customer service to our customers, agents, and GPM team. 
 
Handling phone calls is the primary responsibility of a Contact Center Customer Service Representative. The Contact Center is a dual function team and they&rsquo;re the primary contact for customers and agents.

ALL ABOUT THE POSITION

As a Contact Center Customer Service Representative, each day could bring new challenges, but a typical day will include the following responsibilities:
<ul><li>Managing incoming and outgoing calls and customer service inquiries from other departments.</li>
<li>Respond to incoming email requests via email, phone call or written correspondence.</li>
<li>Confer and discuss alternative options with policyholders who are trying to surrender and transfer their policies to other companies.</li>
<li>Engage with Contact Center Team Leader and the Supervisor of Customer Service to meet team and company goals.</li>
<li>Complete requested forms and letters that will be sent to policyholders.</li>
<li>Handle customer complaints and provide appropriate solutions/alternatives.</li>
<li>Provide policy value information, process loans, and assist agents with information.</li>
<li>Performs other duties as assigned.</li>
</ul>
ALL ABOUT YOU
We are looking for someone with:
<ul><li>The ability to work as a team and independently</li>
<li>Attention to detail</li>
<li>Retention of information and strict adhering to privacy rules is required</li>
<li>Willingness to learn about the difference between Life, Term and Universal Life policies and Annuities</li>
<li>Effective communication and customer service skills</li>
<li>Time management and organizational skills</li>
<li>Great people skills
</li><li>Professional demeanor</li></ul> 


EDUCATION AND EXPERIENCE REQUIREMENTS:
<ul><li>High School plus some college or equivalent.
</li><li>Minimum 2 years' experience in a call center required.</li>
<li>Minimum 2 years' clerical/administrative experience.</li>
<li>Customer service experience required.
</li><li>Experience in a life insurance environment preferred.
</li></ul>BENEFITS/PERKS
<ul>
<li>401(k) with company match</li>
<li>Medical insurance
</li><li>Dental insurance
</li><li>Life insurance
</li><li>Vision insurance</li>
<li>Generous PTO and holidays</li></ul></div>

Contact Center Customer Service Representative

Join Government Personnel Mutual Life Insurance Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Government Personnel Mutual Life Insurance Company

About Company

Contact Center Customer Service Representative