Abrar Admin

Grand Galvez

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 DEPARTMENT:
 
 Room Service
 
 
 
 REPORTS TO:
 
 Restaurant Manager
 
 
 
 STATUS:
 
 Non-exempt
 
 
 
 Job Summary
 
 
 
 The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 
 Education &amp; Experience
 
 
 
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 <li>
 High School diploma or equivalent and/or experience in a hotel or related field preferred.
 
 
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 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Flexible and long hours sometimes required.
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 Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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 Ability to stand during entire shift.
 
 
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 </ul>
 
 General Requirements
 
 
 
 <ul>
 <li>
 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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 Must be able to multitask and prioritize departmental functions to meet deadlines.
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 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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 Attend all hotel required meetings and trainings.
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 Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
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 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
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 Comply with Grand Galvez Standards and regulations to encourage safe and efficient hotel operations.
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 Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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 Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
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 Must be able to cross-train in other hotel related areas.
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 Must be able to maintain confidentiality of information.
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 Must be able to show initiative, including anticipating guest or operational needs.
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 Perform other duties as requested by management.
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 Maintain a friendly and warm demeanor at all times.
 
 
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 </ul>
 
 Duties &amp; Functions
 
 
 
 Fundamental Requirements:
 
 
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 <li>
 Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
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 <li>
 Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
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 Check VIP list, and communicate orders to the kitchen and the next room service shift.
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 Set trays and tables according to established standards.
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 Deliver orders according to established standards.
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 Retrieve trays on a timely basis.
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 Ensure quality of food &amp; beverage being delivered and communicate with Manager/Captain/Kitchen.
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 Prepare and deliver amenities. Replenish as needed.
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 Call all guests before delivery of order.
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 Perform opening and closing duties according to established sidework checklist.
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 Have a thorough knowledge of menus and current specials and upsell items to guests.
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 Assist order taker in the answering of the telephone while maintaining the established standards.
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 Communicate guest needs to proper department.
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 Handle guest's complaints and communicate to management.
 
 
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 </ul>
 Ensure overall guest satisfaction
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Hotel Room Service Server

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Grand Galvez

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Hotel Room Service Server