Urwah Admin

Grand Millennium Al Wahda

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 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
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  Key Job Responsibilities:
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   Professionally and warmly receive each Guest call, ensuring a friendly interaction.
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   Foster effective communication with all relevant departments to ensure seamless service delivery.
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   Address every query with politeness and courtesy, consistently exceeding Guest expectations.
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   Greet Guests by name upon calling, adhering to the established standard.
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   Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
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   Cultivate awareness of Guest profiles through the Opera Guest profile system.
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   Complete long-distance call vouchers and accurately record them on the traffic sheet.
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   Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
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   Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
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   Take messages for Guests and Management in accordance with prescribed standards.
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   Uphold environmental, health, and safety standards in alignment with organizational policies.
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   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
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Telephone Operator

Join Grand Millennium Al Wahda and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Millennium Al Wahda

ABOUT_COMPANY

Telephone Operator