Qureos Mentor

Grand Mirage Ghana

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 Hotel Residence Manager &ndash; Luxury Serviced Apartments (Accra, Ghana)
 
 
 
 Location:
 
 Airport Residential Area, Accra
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Commitment:
 
 Long-term (Minimum 3&ndash;5 years)
 
 
 About the Role
 
 
 We are seeking an experienced and hands-on
 
 Hotel Residence Manager
 
 to oversee the day-to-day operations of a luxury serviced residential property. The role blends the standards of premium hotel management with the long-term comfort and privacy of modern residence living.
 
 
 The ideal candidate will have a strong background in hospitality operations &mdash; preferably in hotel or serviced-apartment management &mdash; with solid experience in facilities coordination, team leadership, and guest relations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Oversee all daily operations of the residence, including housekeeping, front-of-house, maintenance, and security teams.
 </li>
 <li>
 Maintain exceptional service standards aligned with luxury hotel operations.
 </li>
 <li>
 Supervise guest check-in/out, resident support, and concierge services to ensure a seamless and welcoming experience.
 </li>
 <li>
 Manage preventive maintenance, cleanliness, and facility inspections in coordination with technical and housekeeping staff.
 </li>
 <li>
 Lead and develop operational teams through training, performance management, and service-culture reinforcement.
 </li>
 <li>
 Collaborate with ownership and management to set budgets, control operating costs, and optimize resources.
 </li>
 <li>
 Ensure compliance with health, safety, and local regulatory standards.
 </li>
 <li>
 Handle guest and resident feedback with professionalism, fostering continuous improvement in service delivery.
 </li>
 <li>
 Liaise with vendors, contractors, and external service providers to ensure timely and quality execution of operational tasks.
 </li>
 <li>
 Prepare periodic operational and financial performance reports for management.
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Minimum
 
 5 years of experience
 
 in hotel, serviced apartment, or hospitality operations management.
 </li>
 <li>
 Strong leadership and interpersonal skills with the ability to manage multicultural teams.
 </li>
 <li>
 Excellent understanding of
 
 front-office operations, housekeeping, and facilities maintenance.
 
 </li>
 <li>
 Background in
 
 budgeting, cost control, and vendor management
 
 is an advantage.
 </li>
 <li>
 Strong customer-service mindset with attention to detail and presentation standards.
 </li>
 <li>
 Proficiency in MS Office; experience with hotel management systems (PMS, POS, CRM) preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Be part of one of Accra&rsquo;s most distinguished residential developments.
 </li>
 <li>
 Work in a dynamic, multicultural environment that blends luxury, comfort, and innovation.
 </li>
 <li>
 Opportunity to shape the operational culture of a landmark residence.
 </li>
 </ul>
 
 
 
</div>

Hotel Residence Manager (Ghana - West Africa)

Join Grand Mirage Ghana and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Mirage Ghana

ABOUT_COMPANY

Hotel Residence Manager (Ghana - West Africa)