Qureos Mentor

Grand Sierra Resort and Casino

<div><div><ul><li><b>Must be 21 years of age or older</b></li><li><b>Must have casino experience.</b></li><li><b>Must work weekends</b></li></ul><div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
<b><i>Primary duties and responsibilities include, but are not limited to, the following:</i></b><br>
<ul><li>Answer calls and process requests from guests. Make return and follow up calls to maintain proper communication with guests.</li><li>Walk the casino floor to meet and greet new and established guests. Sign up new players as needed.</li><li>Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various departments to provide/obtain pertinent information needed to ensure proper guest service is provided.</li><li>Listen and respond to guest inquiries using a positive, clear speaking voice. Troubleshoot guest&rsquo;s concerns regarding data entered the tracking system, answer questions and offer assistance to provide guest satisfaction, referring to the appropriate supervisor when necessary.</li><li>Promote the success of Infinity Rewards by creating new accounts, making replacement cards, explaining club program in detail and demonstrating the various methods of use.</li><li>Build and maintain good relationships with our frequent VIP guests.</li><li>Assist the Promotions team with tournaments, telemarketing, drawings, and special event nights, as needed</li><li>Evaluate members play and issues complimentary based on established guidelines.</li><li>Evaluate and qualify guests for participation with casino floor promotions.</li><li>Utilize all aspects of the Player Tracking System.</li><li>Communicate new ideas to upper management to improve productivity.</li><li>Maintain a working knowledge of the property as well as current and upcoming special events in order to advise guests and fellow Team Members, whenever possible.</li><li>Assist Shift Managers and Casino Hosts with Infinity Rewards, Promotions, and marketing-related matters, as needed.</li><li>Assist guests with reservations for restaurants, hotels, etc.</li><li>Facilitate the effective flow of information by attending regularly scheduled departmental meetings.</li><li>Routinely inspect stock of Infinity Rewards printed materials and restock same, as needed.</li><li>Any other duties as assigned within the scope of this position.</li></ul></div><div><b>
KNOWLEDGE/SKILLS/ABILITIES</b><br>
<ul><li>Effective communication and excellent time management.</li><li>Define and solve practical problems and deal with a variety of situations in a calm, professional manner.</li><li>Ability of complex reading, writing, and task completion as well as simple math skills is required.</li><li>Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.</li><li>Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.</li><li>Must be a minimum of 21 years of age.</li></ul></div><div><b>
EDUCATION and/or EXPERIENCE</b><br>
<ul><li>Previous experience in casino/resort industry is preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.</li></ul></div><div><b>
CERTIFICATES AND LICENSES</b><br>
<ul><li>Must be able to maintain appropriate Gaming License &amp; Alcohol Awareness card.</li></ul>
PHYSICAL DEMANDS<br>
<ul><li>While performing the duties of this job, the team member is occasionally sitting, walking, reaching overhead, bending over, crouching, kneeling, crawling, balancing and constantly standing during the duration of their shift.</li><li>Must be able to lift/carry or push/pull 10lbs or less constantly and up to 75lbs occasionally.</li><li>The team member will constantly have repetitive use of both hands and require frequent light grasping motions and occasional firm/strong grasping motions. Finger dexterity of both hands will be constantly required.</li><li>Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.</li><li>The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div><div><b>
WORK ENVIRONMENT</b><br>
<ul><li>Work performed consistently indoors alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment, mechanical devices, and other electrical devices.</li><li>The noise level in the work environment is usually moderate but can be loud at times.</li><li>Team Member may be exposed to odor and/or secondhand smoke.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div></div></div><p></p>

Infinity Rewards Representative - On Call

<div><div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b><br>
<b><i>Primary duties and responsibilities include, but are not limited to, the following:</i></b><br>
<ul><li>Prepare and provide proper and professional beverage service to all guests and cocktail staff in a friendly, courteous and timely manner.</li><li>Input and ring-up charges for guest&rsquo;s orders using the POS system. Create a check for each transaction, make and return any change as needed.</li><li>Maintain cleanliness and sanitation of guest areas and equipment at all times including removing empty glasses/bottles, cleaning ashtrays, emptying garbage, sweeping/mopping floors, scrubbing/sanitizing equipment, etc.</li><li>Maintain proper and adequate set-up of bar on a daily basis including, before, after and during shift. Refill chemicals, hand soap containers, etc. Refill ice and beer bins, utilizing ice making machines.</li><li>Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and aid provide guest satisfaction. Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.</li><li>Make constant contact with both internal and external guests to provide optimal guest service.</li><li>Make recommendations to guests, offer beverages with ordered meal.</li><li>Assist the management team with orders and inventory as needed.</li><li>Any other duties as assigned within the scope of this position.</li></ul></div><div><b>
KNOWLEDGE/SKILLS/ABILITIES</b><br>
<ul><li>Knowledge of serving alcohol with care and menu products.</li><li>Superior knowledge of applicable laws and regulations in regard to alcohol service.</li><li>Must be able to work in a team environment.</li><li>Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilize ice machines, change kegs, and transport the empty kegs to designated areas.</li><li>Candidate must be able to communicate in English, both in written and oral form.</li><li>Ability of simple reading, math, writing and task completion skills is required.</li><li>Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.</li><li>Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.</li><li>Must be a minimum of 21 years of age.</li></ul></div><div><b>
CERTIFICATES AND LICENSES</b><br>
<ul><li>Must obtain and maintain appropriate licensing with the Alcohol Awareness Card.</li></ul></div><div><b>
EDUCATION and/or EXPERIENCE</b><br>
<ul><li>Previous bartending experience required or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.</li></ul></div><div><b>
PHYSICAL DEMANDS</b><br>
<ul><li>While performing the duties of this job, the team member is constantly standing, and frequently walking, reaching overhead, bending over, kneeling, and balancing during the duration of their shift.</li><li>Must be able to push/pull and lift/carry 50lbs or less frequently.</li><li>The team member will frequently have repetitive use of both hands and occasional light and firm/strong grasping motions.</li><li>Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.</li><li>The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div><div><b>
WORK ENVIRONMENT</b><br>
<ul><li>Work performed indoors alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.</li><li>The noise level in the work environment is usually moderate.</li><li>Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div></div></div><p></p>

RIM Bartender - Full TIme

<div><div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div><div><b><i>
Primary duties and responsibilities include, but are not limited to, the following:</i></b></div><ul><li> Promptly welcome all guests and ensure they receive responsive, professional, and gracious service at all times. Anticipate the guests&rsquo; needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests.</li><li> Effectively communicate with management, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests and or other team members.</li><li> Facilitate the payment of guest checks by processing cash, credit cards, room charges, or special billing by taking food and beverage orders and inputting them into the POS system.</li><li> Responsible for recording all financial data required by accounting and control the issue and return of all guest checks.</li><li> Make deposits/cash drops, complete appropriate cashier paperwork/reports, balance, and secure bank.</li><li> Sweep floors; wipe counters; empty trash; keep side stations and storage areas cleaned and organized.</li><li> Ensure all machines are cleaned properly; set up to go/pick up area including filling the condiments area.</li><li> Maintain clean and sanitary work stations within Servsafe and GSR guidelines including but not limited to setting/resetting/cleaning tables and service counters in dining room during and after service periods.</li><li> Assist the kitchen in expediting the service process in order to maintain the flow of service.</li><li> Responsible for taking, compiling, delivering, and putting away warehouse orders.</li><li> Safely prepare all food prep and food items in accordance with standard hotel recipes and specifications.</li><li> Ensure good turnover of products by practicing proper rotation and monitoring product quality and production flow.</li><li> Participate in the activities of cooks and other team members involved in preparing, cooking, and presenting food in accordance with hotel productivity standards, cost controls and special needs.</li><li> Any other duties as assigned within the scope of this position.</li></ul><p></p><p><b><br>
KNOWLEDGE/SKILLS/ABILITIES</b></p><ul><li> Ability to operate a cash register, adding machine/calculator, telephone, and credit card machine to complete guest transactions.</li><li> Able to identify food and beverage items and follow directions and recipes as dictated by management.</li><li> Deal with guests and team members in a tactful and respectful manner.</li><li> Ability of simple reading, writing, math, and task completion skills are required.</li><li> Must have the following skills: compiling, coordination, following instructions, memorization, problem solving, independent judgment, and decision making.</li><li> Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.</li><li> Must be a minimum of 18 years of age.</li></ul><p></p><p><b><br>
EDUCATION and/or EXPERIENCE</b></p><ul><li> Previous cashiering or food handling experience preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.</li></ul><p></p><p><b><br>
CERTIFICATES AND LICENSES</b></p><ul><li> Must obtain and maintain appropriate licensing with the Alcohol Awareness Card.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b></div><ul><li> While performing the duties of this job, the team member is constantly standing, frequently walking, reaching overhead, bending over, crouching, kneeling and balancing during the duration of their shift.</li><li> Must be able to push/pull up to 50lbs occasionally.</li><li> The team member will frequently have repetitive use of both hands and occasional light and firm/strong grasping motions as well as finger dexterity.</li><li> Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.</li><li> The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul><div></div><p><b><br>
WORK ENVIRONMENT</b></p><ul><li> Work performed indoors alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.</li><li> The noise level in the work environment is usually moderate.</li><li> Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.</li><li> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div></div><p></p>

2nd Street Express Attendant - Part Time

Join Grand Sierra Resort and Casino and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Sierra Resort and Casino

About Company

Infinity Rewards Representative - On Call

RIM Bartender - Full TIme

2nd Street Express Attendant - Part Time