Qureos Mentor

Grand Tourist Hotel Muscat

Position Overview Welcome guests, answer their inquiries, resolve problems, and provide an outstanding first impression at all times. Handle check-in/check-out, assist VIPs, respond to special requests, and support a positive, professional hotel environment.Key Responsibilities<ul><li>Greet and check in/out guests promptly and courteously</li><li>Answer guest questions and resolve complaints with a solutions-focused attitude</li><li>Be knowledgeable about all room types, hotel status, events, group/VIP arrivals, and regular guest preferences</li><li>Handle arrivals/departures, safe deposit boxes, and necessary paperwork according to procedures</li><li>Respond to and fulfill guest requests, arrange celebrations, and manage special amenities</li><li>Maintain front desk and lobby cleanliness</li><li>Upsell hotel amenities and contribute to revenue goals</li><li>Record and report complaints; ensure prompt issue resolution</li><li>Support new staff training and monitor performance</li><li>Coordinate with Housekeeping, Concierge, F&amp;B, Reservations, and Accounts for seamless service</li><li>Collect feedback for continuous improvement and report challenges to management</li><li>Maintain guest confidentiality, monitor security, and report suspicious activity</li><li>Ensure handovers and payment security; do not hold passports at reception</li><li>Know and follow all health, safety, fire, and emergency policies</li><li>Wear uniform and maintain high appearance and hygiene standards</li></ul>Requirements<ul><li>Experience in hospitality or customer-facing role</li><li>Warm, professional, solution-oriented communicator</li><li>Attention to detail and organizational skills</li><li>Able to multitask and stay calm under pressure</li><li>Basic computer proficiency (PMS &amp; Microsoft Office)</li><li>Willingness to work flexible shifts, weekends, holidays</li><li>Commitment to exceptional guest service</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Valid QID?</li><li>Can you provide NOC for Sponsorship Transfer?</li><li>Can you Start Immediately?</li></ul>

Guest Service Agent (Female Arabic Nationality)

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerPosition Summary: We are looking for a friendly, detail-oriented Guest Relations Officer to provide excellent service to our guests from arrival to departure. The ideal candidate is welcoming, attentive, and committed to making every guest feel special.Main Responsibilities:<ul><li>Welcome and assist guests during check-in, check-out, and throughout their stay.</li><li>Anticipate guest needs and suggest hotel amenities, services, and local attractions.</li><li>Respond quickly to guest questions and resolve any concerns.</li><li>Manage VIP guest arrivals and special requests with attention to detail.</li><li>Help guests celebrate special occasions and arrange personalized room setups if needed.</li><li>Promote hotel dining and services to guests.</li><li>Keep guest areas neat and tidy, upholding hotel standards.</li><li>Work closely with Housekeeping, Concierge, and F&amp;B to ensure smooth service.</li><li>Collect guest feedback to help improve our service.</li><li>Maintain a professional appearance and promote teamwork.</li></ul>Requirements:<ul><li>Previous experience in hospitality or a similar guest-facing role is preferred.</li><li>Strong communication skills (spoken and written).</li><li>Warm, approachable attitude; able to handle pressure gracefully.</li><li>Good organization and multitasking abilities.</li><li>Familiarity with property management systems and Microsoft Office is a plus.</li><li>Willingness to work flexible shifts including weekends and holidays.</li><li>Genuine enthusiasm for hospitality and a passion for great service.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Guest Relations Officer - Female (Arabic Nationality)

Guest Relations Officer (Female) Department: Front Office / Guest Services Reports To: Front Office Manager / Guest Relations ManagerPosition OverviewWe are seeking an engaging, detail-oriented, and service-focused Guest Relations Officer who will be responsible for delivering exceptional, personalized experiences to each guest from arrival to departure. The successful candidate will demonstrate superb communication skills, a meticulous eye for detail, and an unwavering commitment to exceeding guest expectations. This vital role is key to elevating guest satisfaction, expertly managing VIP services, and ensuring the efficient operation of the front office.Key Responsibilities<ul><li>Greet guests enthusiastically during check-in, check-out, and throughout their stay, providing professional and courteous service at all times.</li><li>Proactively anticipate guest needs, delivering thoughtful recommendations about hotel amenities, special services, and local attractions.</li><li>Respond swiftly and effectively to guest inquiries, requests, and concerns, ensuring every guest feels valued and supported with a solutions-oriented approach.</li><li>Oversee all aspects of VIP guest arrivals and departures, ensuring personal preferences and special arrangements are flawlessly executed.</li><li>Coordinate and fulfill special guest requests&mdash;such as celebrations, custom room setups, and personalized amenities&mdash;with precise attention to detail.</li><li>Actively promote and upsell hotel features, dining venues, and exclusive packages to enhance the guest experience and contribute to revenue goals.</li><li>Maintain immaculate cleanliness and presentation in all guest-facing areas, reflecting the hotel&rsquo;s quality standards.</li><li>Collaborate seamlessly with Housekeeping, Concierge, Food &amp; Beverage, and other departments to deliver an integrated and seamless service experience.</li><li>Collect guest feedback during and after stays, share key insights with management, and support initiatives to continuously improve service quality.</li><li>Present a polished, professional image consistently, and foster a positive, team-oriented, guest-first culture.</li></ul>Qualifications &amp; Requirements<ul><li>Prior experience in a guest-facing hospitality role is strongly preferred.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>Warm and approachable personality, with the ability to remain composed and diplomatic under pressure.</li><li>Strong organizational and multitasking abilities with meticulous attention to detail.</li><li>Proficiency in property management systems (PMS) and Microsoft Office applications.</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays as necessary.</li><li>Genuine enthusiasm for hospitality and a true commitment to delivering extraordinary guest experiences.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>Can you join Immediately?</li></ul>

Join Grand Tourist Hotel Muscat and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Tourist Hotel Muscat

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Guest Service Agent (Female Arabic Nationality)

Guest Relations Officer - Female (Arabic Nationality)

Guest Relations Officer - Female (Arabic Nationality)