Qureos Mentor

Grand Traverse Resort And Spa

SUMMARY
 This position will be responsible for ensuring the guest room is clean, neat and sanitary for guests. Tasks include cleaning guest rooms, lobbies, elevators, hallways and other hotel facilities.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 <ul>
<li>Follow all procedures as detailed in the Housekeeping Training Manual</li>
<li>To be completely familiar with complex and outlying areas</li>
<li>Maintain communications with the housekeeping office and all other departments</li>
<li>Provide exceptional guest service through the practice of the Wow, Go & Please strategy</li>
<li>Keep pagers, radios and keys safe and secure at all times. They are the property of the resort and must be turned back in at the end of your shift.</li>
<li>Respond immediately to all calls received via the pager, radio, headset or in house phone</li>
<li>Report all unusual circumstances to your supervisor – engineering, security or otherwise – damages, illegal situations, etc.</li>
<li>Offer all possible assistance to our guests</li>
<li>Maintain equipment (ex: carts) in good condition</li>
<li>Actively participate in the resort “green” program…reduce, reuse, recycle</li>
<li>Provide a teamwork atmosphere, positive attitude and high energy while on the job</li>
<li>Complete all assignments requested of you</li>
<li>Must follow all resort policy and procedure guidelines</li>
<li>Must follow proper grooming and dress standards set forth by the employee handbook</li>
<li>Must understand and abide by environmental practices of the resort</li>
<li>Other duties as assigned</li>
</ul>
EDUCATION/EXPERIENCE
 Some housekeeping experience preferred.
 
OTHER SKILLS AND ABILITIES
 Positive, upbeat attitude. Good communication skills, including verbal and written. Ability to work under pressure and strict deadlines.
 
SUPERVISORY RESPONSIBILITIES (If applicable)
 None
 
TYPICAL PHYSICAL DEMANDS
 <ul>
<li>Required to use hands to fingers, handle or feel, talk and hear</li>
<li>Required to repetitively stand, walk, sit, reach, bend, crouch, stoop, kneel; reach with hands and arms, balance and occasionally crawl</li>
<li>The employee must lift and or move up to 50 lbs. (dry or wet linen, liquids, cartons/boxes and or push carts)</li>
</ul>
TYPICAL MENTAL DEMANDS
 Will work under strict deadlines and encounter unexpected demands. Stress level is moderate. Will work with varied personalities and situations.
 
WORKING CONDITIONS
 <ul>
<li>The noise level varies from quiet to loud</li>
<li>The labor is very intense; a very physical activity and fast paced atmosphere</li>
<li>The days have a start time and conclude when all assignments are completed; which is determined by the Executive Housekeeper or the Assistant Executive Housekeeper.</li>
</ul>
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Room Attendant - Housekeeping (FT)

SUMMARY
 Fine Dining Server Assistant’s are responsible for creating an exceptional dining experience, greeting guests, and anticipating their needs. Responsibilities also include bussing tables, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dishes and silverware to the dish area.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 <ul>
<li>Dispose of trash, maintain the cleanliness of all dining areas and fountain beverage stations</li>
<li>Maintains cleanliness and organization of restaurant areas including kitchen, server, seating areas</li>
<li>Carries dirty dishes from dining room to kitchen</li>
<li>Sweep dining room floors</li>
<li>Responsible for welcoming and interacting with Guests in a positive and friendly manner</li>
<li>Anticipate Guests needs and assists with directions, event schedules, and other information or assistance as needed</li>
<li>Performs deep cleaning according to deep cleaning schedule or as needed</li>
<li>Greet guests and preform water service offering guests beverage choices</li>
<li>Change linens and reset tables properly</li>
<li>Must understand and abide by environmental practices of the resort</li>
<li>Other duties as assigned</li>
</ul>
EDUCATION/EXPERIENCE
 <ul>
<li>High School Diploma or equivalent</li>
<li>Previous work experience within an upscale high volume establishment</li>
<li>Knowledge of a full service dining environment is preferred</li>
<li>Excellent interpersonal skills and a team player attitude</li>
<li>Previous restaurant experience; understanding of full service environment and experience working in a hospitality role is preferred.</li>
</ul>
OTHER SKILLS AND ABILITIES
 Skill in establishing and maintaining effective working relationships with staff; ability to handle cash and accurately make change. Must be able to understand and comply with all departmental and Company rules, regulations, Policies and procedures. A fine dining Server Assistant must be able to handle difficulties with customers and staff alike. The Server Assistant is responsible for keeping multiple details organized and require good organizational skills, and help other staff members when able. Ability to multi task and work in a very fast paced environment. Speed, accuracy and efficiency are required and ability to work well under pressure. Self-directed (can complete tasks with minimal supervision). Willingness to learn new concepts and ideas. Understands principles of proper sanitation. Willing to follow instructions & take direction. Can complete repetitious tasks while maintaining quality. Exhibits a positive, friendly and helpful attitude to our guests and fellow staff members. The position requires that you work 3-5 days per week and is able to work a flexible schedule that may include evenings, weekends, Sunday mornings, and holidays.
 
TYPICAL PHYSICAL DEMANDS
 Physical demands for a Server Assistant position include lifting heavy trays, standing for extending periods of time, and excellent hand-eye coordination. Other physical demands include being able to walk for long periods of time without rest or sitting down, especially on a very busy night. Balance is also a must for any Server Assistant. Must be able to climb stairs and walk on uneven surfaces on an occasional basis. Must be able to frequently lift and carry up to 50lbs at shoulder height. Must be able to bend, squat, push, and pull frequently. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching occasionally.
 
TYPICAL MENTAL DEMANDS
 Able to deal with stress associated with fast-paced work environment. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels. Must have a passion for creating an exceptional experience for all guests.
 
WORKING CONDITIONS
 This position is located an inside, with occasional loud noise levels. Thermostats that run the heating and cooling systems control the temperature of the restaurant.
 
Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.

Aerie Server Assistant (PT)

Join Grand Traverse Resort And Spa and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grand Traverse Resort And Spa

About Company

Room Attendant - Housekeeping (FT)

Aerie Server Assistant (PT)