Qureos Mentor

Great Day Improvements: A Family of Brands

<div>Overview:
<p><b><i>
Champion Window is seeking for a Virtual Measure Technician</i></b></p><p>
We are looking for an experienced Carpenter / Measure Technician to virtually measure customer&rsquo;s windows and entry doors using a virtual measuring software that digitally scans openings. As the Virtual Measure Technician, you will be responsible for accurately measuring windows and entry doors, PAR contracts, and ensuring jobs are ready to be ordered. You will also serve as a key liaison between Sales, Operations, and Divisions to ensure virtual measure benchmarks are met, documented, and escalated when needed.</p><p><br>
</p><p><b><i>Why Champion?</i></b></p><br>
<p></p><ul><li>
Highly competitive pay
</li><li><b>Robust benefit package</b>- full-time W-2 position, health, dental and disability insurance, flexible spending account, 401K, paid vacation, holidays and much more</li><li><b>
Culture focused</b>- community involvement, employee incentives/rewards and much more</li><li>
Opportunity to grow in a national <b>60-year-old company</b> who designs, builds, installs &amp; guarantees it!</li></ul>
Responsibilities:
<ul><li>Accurately par sales contracts using the appropriate measure forms</li><li>Measure products using the virtual app to validate contract accuracy</li></ul>
 o Measure products using the virtual measuring software to validate contract accuracy<br>
<ul><li>Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and app measurement before submitting to the factory for production</li></ul>
 o Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and virtual measurements before submitting to the factory for production
<ul><li>Upload all documents to the electronic storage files in a timely and organized manner</li><li>Organize and maintain customer records for easy access and accuracy</li><li>Enter customer, job-related, and order information into all necessary databases</li><li>Ensure company benchmarks for scanning and measurement are being met</li></ul>
 o Ensure company benchmarks across Sales and Operations for virtually measuring and usage are being met<br>
<ul><li>Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes</li></ul>
 o Collaborate daily and directly with Sales Managers, Factory Reps, Operations Managers, Installation Managers and Divisions to review scans and measurement outcomes<br>
<ul><li>Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary</li><li>Support and/or train end users on scanning and measurement procedures as needed</li></ul>
 o Support and/or train Factory Reps, Sales Managers, and other Measure Technicians on scanning and measurement procedures as needed<br>
 o Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices
<ul><li>Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure</li><li>Other duties as assigned</li></ul><div></div><div><b><br>
Key accountability metrics:</b>
<ul><li>All measures completed within 24 hrs. of receiving them.</li><li>95% accuracy rate of all measures submitted for ordering</li><li>Detailed notes, reason documented why a scanned project could not be entered.</li><li>Constantly increasing and improving the percentage of jobs that can be virtually measured
</li><li>On going training of new reps and management as needed</li></ul></div>
Qualifications:
<ul><li>High School diploma or GED preferred, construction trade school a plus</li><li>Math skills including using a tape measure and angles</li><li>5 year&rsquo;s customer service experience</li><li>Computer skills required
</li><li>3 year&rsquo;s material ordering experience.</li><li>Experience in the window / home improvement / carpentry industry a plus</li><li>Attention to detail</li><li>CRM experience a plus</li><li>Excellent written and oral communication skills including phone skills</li></ul><div></div><div><b><br>
Champion Window is an Equal Employment Opportunity Employer</b></div><div></div><div><br>
If you need assistance with completing the online application due to a disability, please contact Champion Window.</div><div></div><div><br>
Today &amp; Every Day, <b><i>CHAMPION</i></b> Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.</div><div>
#INDO</div><div>
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.</div></div><div></div>

Virtual Measure Technician

<div>Overview:
<div><b>
K-Designers - Call Center Agent / Inside Sales (Full-Time Call Center)</b></div><div><b>
Evening shift -</b><b>11:00 AM &ndash; 8:00 PM</b></div><div><b>
Hourly + Performance Bonuses</b></div><div></div><div><b><br>
Great Day Improvements</b> is a collection of some of the best home improvement companies in the nation, and we are seeking a <b>Call Center Agent</b> to join our <b>inside</b> <b>sales and customer experience team</b>. In this role, you will manage <b>inbound and outbound calls</b> from customers across the <b>U.S.</b>, supporting our portfolio of <b>home improvement products</b> <b>and brands</b>.</div><div></div><div><br>
We are looking for a <b>customer-focused, driven individual</b> who thrives in a <b>fast-paced, performance-oriented environment</b> and is capable of achieving both <b>sales and service goals</b>. This position is ideal for someone with <b>proven call center experience</b> who is eager to <b>develop their skills</b> and make a meaningful contribution to a collaborative team.</div><div></div><div><b><br>
What We Offer</b></div><ul><li>
Competitive base pay + <b>performance-based incentives</b>.</li><li><b>
Comprehensive paid training</b> to build product and sales expertise.</li><li><b>
Opportunities for career growth</b> within the Great Day Improvements family of brands.</li><li>
A supportive, collaborative work culture that values customer experience and performance.</li></ul><div><b>
Schedule / Shifts Available (EST):</b></div><div></div><ul><li><div><b><br>
Monday &ndash; Friday:</b></div><ul><li><div>
8:00 AM &ndash; 4:30 PM</div></li><li><div>
10:00 AM &ndash; 6:30 PM</div></li><li><div>
11:00 AM &ndash; 8:00 PM</div></li><li><div>
2:30 PM &ndash; 11:00 PM</div></li></ul></li><li><div><b><br>
Rotating Saturday Schedule:</b></div><ul><li><div>
8:00 AM &ndash; 4:30 PM</div></li><li><div>
10:00 AM &ndash; 6:30 PM</div></li><li><div>
12:30 PM &ndash; 9:00 PM</div></li></ul></li></ul><div></div><div><b><br>
Pay Rate </b>- $17.00 per hour</div><div></div><div><b><br>
Location:</b> Bedford Heights, OH (On-site at Universal Windows Direct office)</div>
Responsibilities:
<ul><li><b>Handle inbound and outbound customer calls</b>, providing product information, scheduling consultations, and ensuring a positive experience.</li><li><b>
Promote any and all of our products and services</b>, identifying opportunities for upselling and cross-selling where appropriate.</li><li><b>
Achieve individual sales and customer experience performance targets</b>, contributing to overall team success.</li><li><b>
Accurately update and maintain customer records</b> within our CRM platforms to ensure timely follow-up and documentation.</li><li><b>
Assist with customer concerns</b>, using effective problem-solving techniques and escalating when necessary.</li><li><b>
Collaborate with internal teams</b> to coordinate scheduling and ensure smooth service delivery across multiple product lines.</li><li><b>
Develop product knowledge</b> across all of our brand offerings to confidently answer questions and provide tailored recommendations.</li><li><b>
Work flexible shifts</b>, including evenings and weekends, based on business needs.</li></ul>
Qualifications:
<ul><li><b>1&ndash;2 years of call center or customer service experience</b>, preferably in the <b>home improvement or related industry</b>.</li><li><b>
Basic to intermediate proficiency with CRM systems</b> (experience with i360 Lightning is a plus).</li><li><b>
Strong verbal and written communication skills</b>, with the ability to quickly build rapport and deliver solutions.</li><li><b>
Comfortable working toward sales goals</b> in a performance-driven environment.</li><li><b>
Good organizational skills</b>, with the ability to multi-task and manage time effectively.</li><li><b>
Dependable and punctual</b>, with a strong commitment to delivering an excellent customer experience.</li></ul><div><b>
**Seeking people with in Home Improvement Call Center - Inside Sales &ndash; Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care &ndash; Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**</b></div><div></div><div><br>
GDI is an Equal Employment Opportunity Employer</div><div><i>
#INDGDICCA</i></div></div>

Call Center Representative

Join Great Day Improvements: A Family of Brands and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Great Day Improvements: A Family of Brands

ABOUT_COMPANY

Virtual Measure Technician

Virtual Measure Technician

Virtual Measure Technician

Virtual Measure Technician

Call Center Representative