Qureos Mentor

Great Day Improvements: A Family of Brands

<div>Overview:
<div><b>
UP TO $19 HOURLY with FULL BENEFITS + VACATION + BONUSES (IN OFFICE POSITION- NO REMOTE)</b></div><div></div><div><br>
The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well. The CA will be empowered to provide customers with assistance in all areas of the project.</div>
Responsibilities:
<div>
1. Execution of the &ldquo;JUMP&rdquo; program to ensure customer communication is maintained throughout the project<br>
2. Main point of contact for the customer in handling a question or problem<br>
3. Keep the customer updated with timely and frequent information about progress on the project<br>
4. Facilitate customer resolutions by bringing together the appropriate GDI personnel<br>
5. Maintain Customer Call Log</div><div>
6. Other duties may be assigned</div>
Qualifications:
<div>
Applicant must have a minimum of two years&rsquo; experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement.</div><div></div><div><b><br>
PERFORMANCE EXPECTATIONS:</b><br>
1. Customer resolutions within 24 hours or less<br>
2. JUMP program executed 100%<br>
3. Net score 90% or better in communication on customer service survey<br>
4. Online reviews for 10% of all installed jobs</div><div></div><div><br>
GDI is an Equal Employment Opportunity Employer</div><div><i>
#INDGDI</i></div></div>

CUSTOMER PROCESSING SPECIALIST

<div>Overview:
<div><b>
UP TO $24 HOURLY with FULL BENEFITS, VACATION &amp; 401K</b></div><div><b>
MUST HAVE CLEAN DRIVING RECORD AND BACKGROUND (NO EXCEPTIONS)</b></div><div><b>
MUST BE ABLE TO READ &amp; TAKEOFF MATERIALS FROM BLUEPRINTS (NO EXCEPTIONS)</b></div><div><b>
WE SPECIALIZE IN RESIDENTIAL SUNROOMS &amp; SCREEN ROOMS. EXPERIENCE WITH THESE PRODUCTS IS PREFERRED</b></div><div></div><div><br>
The <b>Measure/Breakout/Order</b> performs the measuring, breakout, and ordering for installation by going to customer&rsquo;s homes and reviewing the job as outlined by the salesperson. Will actually measure the job and check for potential installation problems. The jobs will be broken out on the computer to prepare it for ordering.</div>
Responsibilities:
<div>
1. Maintain branch production timelines within job duties<br>
2. Check jobs for potential installation problems<br>
3. Review concerns with Operations Superintendent and Regional Operations Manager<br>
4. Break out jobs on computer<br>
5. Break out/order all peripheral/non-PE materials and provide list for ordering items prior to scheduled installation<br>
6. Create a list of all materials so that job may be properly staged in the warehouse<br>
7. Review contract with customer<br>
8. Deal positively with the customer and/or employee<br>
9. Prepare/review jobs for CAD, zoning, HOA, and/or permitting as needed</div><div>
10. Permit drop off/pick up as needed<br>
11. Perform service work as needed<br>
12. Work with subcontractors regarding foundation or PE breakout/installation questions</div><div>
13. Other duties may be assigned</div>
Qualifications:
<div>
Three to five years of product experience as an installer and/or carpenter. Must understand all product lines and know how to diagnose and correct service problems. Able to use various power and hand tools. Able to communicate effectively with the customer and employees. Computer knowledge is helpful.</div><div></div><div><b><br>
PERFORMANCE EXPECTATIONS:</b><br>
1. Customer service surveys, top score of 90% or better<br>
2. Project timelines in line with branch production timelines<br>
3. Inventory and material management in accordance with GDI branch forecasts</div><div></div><div><br>
GDI is an Equal Employment Opportunity Employer</div><div><i>
#INDGDI</i></div></div>

AREA CONSTRUCTION MEASURE TECHNICIAN

<div>Overview:
<p><b>
The Bath Authority - Call Center Representative &ndash; Confirmation Specialist</b></p><p><b>
$20/hour + Bonuses</b></p><p><b>
In-Office position</b></p><p></p><div><br>
If you have excellent customer service skills, join the The Bath Authority team! TBA has openings for experienced Customer Service agents. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience.</div>
Responsibilities:
<ul><li>Inbound and Outbound customer phone calls</li><li>Scheduling/ Rescheduling customer estimate appointments</li><li>Confirming and Verifying estimate appointments</li><li>Ensuring all appointments have resulted from the previous day</li><li>Assisting customers with service inquiries</li><li>Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available</li><li>Data entry</li><li>Call quality assurance</li><li>Reporting</li><li>Other duties as assigned</li></ul>
Qualifications:
<div><ul><li>1-3 years&rsquo; experience working in a call center environment or with customer service</li><li>Excellent customer service both written and verbal</li><li>Strong, accurate, data entry skills</li></ul><div>
- Process focused - structure and consistency is key</div><ul><li>Strong attention to detail and strong project management skills</li><li>The ability to successfully work as part of a team and autonomously</li></ul><div></div><div><br>
The Bath Authority is an Equal Employment Opportunity Employer</div></div><div>
INDC</div><div>
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.</div></div><div></div>

TBA - Call Center Representative – Confirmation Specialist

Join Great Day Improvements: A Family of Brands and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Great Day Improvements: A Family of Brands

About Company

CUSTOMER PROCESSING SPECIALIST

AREA CONSTRUCTION MEASURE TECHNICIAN

TBA - Call Center Representative – Confirmation Specialist