Qureos Mentor

GREAT INDIA OVERSEAS INDIA PVT LTD

An Inventory Management Executive oversees day-to-day stock levels, ensuring accuracy and availability of materials to meet demand. Key responsibilities include monitoring inventory, reconciling records through audits, coordinating with suppliers, and using software (like SAP, Oracle) to optimize stock levels and reduce excess.Key Responsibilities and Duties :<ul><li>Inventory Tracking and Control: Monitor stock levels daily, reconcile discrepancies, and ensure accuracy using inventory software to avoid shortages or overstocking.</li><li>Operations &amp; Logistics: Coordinate incoming and outgoing shipments, manage warehouse storage, and verify goods' quality and quantity.</li><li>Supplier Management: Evaluate, negotiate with, and maintain relationships with suppliers to ensure timely replenishment.</li><li>Data Analysis &amp; Reporting: Generate reports on inventory, analyze sales data for demand forecasting, and identify opportunities for cost reduction or process improvements.</li><li>Audit and Compliance: Conduct regular physical inventory counts (stock takes) and ensure compliance with safety and regulatory storage standards.</li><li>Team Coordination: Supervise staff, coordinate with purchasing and logistics departments, and train employees on inventory procedures.</li></ul>Required Skills :<ul><li>Technical Skills: Proficiency in MS Office (especially Excel) and inventory management software/ERP systems.</li><li>Analytical Skills: Strong ability to analyze data, forecast demand, and solve problems.</li><li>Organizational Skills: Attention to detail for maintaining accurate records.</li><li>Communication: Effective communication with suppliers and internal teams.</li></ul>&quot;BOTH FRESHERS AND EXPERIENCED CANDIDATES CAN APPLY.&quot;OFFICE TIME:-9AM TO 7PMLUNCH TIME:-02PM TO 3PM - 1 HOURBENEFITS:-2ND AND 4TH SATURDAY OFFALL SUNDAY OFFANNUAL FESTIVAL HOLIDAYS ALSOSALARY BUDGET:-10 K TO 15 KIF ANYBODY INTERESTED AND GOOD IN EXCEL PLEASE MAIL YOUR CV AT hrm@silkrute.comContact No:- 9700009936Location: Dwarka, Delhi , (Preferred)Job Type: Full-timePay: ₹10,000.00 - ₹15,000.00 per monthWork Location: In person

Inventory Executive

About SilkruteSilkrute is a fast-growing B2C e-commerce platform connecting Indian sellers with global buyers, simplifying cross-border trade through a seamless digital experience. We are committed to operational excellence, reliable logistics, and customer-first service.As we scale, we are looking for a Customer Support Specialist who can deliver quick, accurate, and empathetic resolutions while ensuring a world-class customer experience.Role OverviewThe Customer Support Specialist will be the first point of contact for customers, responsible for handling queries, resolving complaints, coordinating with internal teams, and ensuring timely order lifecycle support.We&rsquo;re looking for someone who thrives in a high-volume, process-driven e-commerce environment, is solution-oriented, and is passionate about customer satisfaction.Key Responsibilities<ul><li>Handle customer queries via email, chat, and calls with professionalism and empathy.</li><li>Provide end-to-end resolution for order, payment, product, shipment, return, and refund-related issues.</li><li>Ensure SLA-based response and resolution timelines are consistently met.</li><li>Proactively follow up with customers until closure.</li><li>Track and manage issues related to order processing, fulfillment, and delivery delays.</li><li>Coordinate with logistics, warehouse, sourcing, finance, and tech teams for quick resolution.</li><li>Maintain accurate records of customer interactions in CRM/ticketing tools.</li><li>Identify and prioritize critical / high-impact cases.</li><li>Escalate complex issues with proper documentation and analysis.</li><li>Work towards reducing repeat complaints through root-cause identification.</li><li>Understand customer sentiment and diffuse difficult situations effectively.</li><li>Deliver a customer-first approach in every interaction.</li><li>Suggest process improvements based on recurring issues and customer feedback.</li><li>Ensure accurate ticket tagging, documentation, and reporting.</li><li>Follow SOPs, quality standards, and compliance guidelines.</li><li>Contribute to knowledge base and process optimization.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 5&ndash;7 years of experience in Customer Support, preferably in e-commerce / marketplace </li><li>Strong understanding of order lifecycle, returns, refunds, and logistics flow.</li><li>Excellent verbal and written communication skills in English (preferred).</li><li>Experience with CRM / ticketing tools (e.g., Freshdesk, Zendesk, Zoho, etc.).</li><li>Strong problem-solving and multitasking abilities.</li><li>High attention to detail and ownership mindset.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul>Preferred Qualifications<ul><li>Prior experience in cross-border e-commerce or supplier/buyer support.</li><li>Graduation in any discipline.</li><li>Familiarity with SLA, CSAT, FCR, and productivity metrics.</li></ul>Behavioral Competencies<ul><li>Customer-first mindset</li><li>Bias for action</li><li>Strong follow-through</li><li>Process-oriented thinking</li><li>Team collaboration</li><li>Adaptability in a scaling environment</li></ul>Why Join Us?<ul><li>Opportunity to work in a high-growth global e-commerce ecosystem</li><li>Dynamic and collaborative work culture</li><li>Career growth and learning opportunities</li><li>Direct impact on customer experience and business success</li></ul>Working Days / Shift: 9 to 7 (alternate Saturdays working) Compensation: As per industry standardsJob Type: Full-timePay: ₹12,024.82 - ₹41,783.25 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Experience:<ul><li>Customer support: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Specialist

Join GREAT INDIA OVERSEAS INDIA PVT LTD and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GREAT INDIA OVERSEAS INDIA PVT LTD

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Inventory Executive

Customer Support Specialist