Qureos Mentor

Great Wolf Lodge

Great Wolf Lodge is North America's largest family of indoor water park resorts, offering a unique blend of water park fun, themed accommodations, and family-friendly activities. Each lodge features a massive indoor water park kept at a warm 84 degrees year-round, along with various attractions, dining options, and complimentary daily events. Families can enjoy a world of play all under one roof, making it a convenient getaway for adventure seekers.

<div>Pay: $16.00 per hour 
At Great Wolf, the Park Services Attendant is critical to ensuring the overall atmosphere of the waterpark meets or exceeds Great Wolf and guest standards. The Attendant is responsible for maintaining cleanliness of pool area by collecting and disposing of garbage, removing dirty towels from the pool area, and stocking the pool area with clean towels. 
Hiring immediately with full-time, part-time, and flexible scheduling &ndash; must be at least sixteen (16) years or older. 
Join our Pack:
<ul><li>Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. 
</li></ul>Benefits:
<ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave 
<li>
</li></ul> 
 
Essential Duties &amp; Responsibilities<ul><li>
Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook and other training material</li><li>
Protects establishment and guests by adhering to cleanliness of the entire Waterpark, both Front and Back of House &amp; all safety standards</li><li>
Interacts with waterpark guests by greeting, answer questions and responding to requests</li><li>
Performs daily routine chores and maintenance of the Waterpark to ensure overall cleanliness and a neat and orderly appearance, including the cleaning of decks and locker rooms</li><li>
Ensures windows and doorways are free of fingerprints and smudges</li><li>
Ensures that furniture and hard surfaces of public areas are clean and organized; Keeps floors free of debris and spills and empties all waste receptacles in public spaces</li><li>
Cleans and sanitizes Waterpark restrooms</li></ul> 
Required Qualifications &amp; Skills<ul><li>
Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed</li><li>
Successful completion of criminal background check and drug screen</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Strong customer service and oral communication skills</li><li>
Previous experience with sanitation, laundry operations, and guest services</li><li>
Previous experience with safe handling and utilization of chemicals according to instructions</li></ul> 
Physical Requirements<ul><li>
Able to lift up to 30lbs</li><li>
Able to push/pull up to 100lbs</li><li>
Able to bend, stretch, and twist</li><li>
Able to stand for long periods of time</li><li>
Able to climb multiple flights of stairs on a daily basis</li><li>
Able to work with chemicals according to directions</li></ul> 
Estimated Salary Range:
Pay Rate: $ /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 Position Close Date: 8/2/26 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Park Services Attendant

<div>Pay: $20 per hour 
At Great Wolf, the IT Technician is responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups. 
Essential Duties &amp; Responsibilities<ul><li>
Work closely with on property staff on systems related issues pertaining to the PMS, POS</li><li>
Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort</li><li>
Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office</li><li>
Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies</li><li>
Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed</li><li>
Administer and enforce GWR license agreements for compliance budgetary accuracy</li><li>
Work closely with members of the GWR IT team</li><li>
Maintain accurate inventories of equipment while maintain an organized, safe and clean work area</li><li>
Assist the corporate IT on projects and support related issues in the field or at the corporate office</li><li>
Prioritize projects and support workload at the resort</li><li>
Conduct regular training sessions to keep the knowledge base at the properties current</li></ul> 
Basic Qualifications &amp; Skills<ul><li>
Associates degree in IT or related field (or equivalent combination of education/experience)</li><li>
Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience</li><li>
Demonstrated proficiency in Microsoft Office suite</li><li>
Successful completion of criminal background check and drug screen</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Microsoft Certification</li><li>
Previous IT experience in hotel/resort/theme park industry</li><li>
SCCM administration, and a working knowledge of Cisco and server virtualization</li><li>
Strong problem solving and organizational skills</li><li>
Attention to detail</li><li>
Enthusiastic and positive energy</li><li>
Multi-tasking ability</li></ul> 
Physical Requirements<ul><li>
Able to lift up to 20 lbs.</li><li>
Able to bend, stretch, and twist</li><li>
Able to stand or sit for long periods of time</li></ul> 
Estimated Salary Range:<ul><li>$20 per hour annual base salary</li></ul>
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

IT Technician

Pay: $18.00 per hour At Great Wolf, the House Attendant uses organization and communication skills to support your Colleagues in creating guest rooms that are well equipped and welcoming - and that make our guests feel value. The Attendant is responsible for assisting the housekeeping staff in cleaning of guest rooms, laundry functions and ensuring overall patron satisfaction. Hiring immediately with full-time, part-time, and flexible scheduling Join our Pack: &bull;Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels &bull;Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives &bull;Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training &bull;Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund &bull;Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: Medical, Dental, and Vision insurance Health savings account Telehealth resources Life insurance 401K with employer match Paid vacation time off Paid parental leave Essential Duties &amp; Responsibilities Assesses quantities of stock in storeroom upon arrival and restocks inventory if necessary Assists Room Attendant including removing linens and trash Assists with cleaning guest rooms and making beds as needed Transports dirty linen from departed rooms to laundry department Transports clean bath and bed linen from laundry to storerooms Keeps storerooms clean, free of trash, and organized at all times Delivers irons, ironing boards, roll away beds, cribs, etc. to guest room upon request Operates trash compactor and cardboard baler Picks up and returns to storage any previously used guest requests found in rooms or hallways Communicates with Management for any special requests or duties Required Qualifications &amp; Skills Must be flexible regarding scheduling based on business demands Successful completion of criminal background check and drug screen Proven ability to work independently with limited supervision Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed Desired Qualifications &amp; Traits Prior experience with the handling of cleaning chemicals Excellent customer service skills Previous housekeeping or general cleaning experience Physical Requirements Able to lift up to 30 lbs. Able to push/pull up to 100 lbs. Able to bend, stretch, and twist Able to stand for long periods of time Able to climb multiple flights of stairs on daily basis and walk frequently Able to work with chemicals according to directions Application Instructions: Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

House Attendant (Housekeeping)

<div>Pay: $21.25 per hour 
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability. 
Hiring immediately with full-time, part-time, and flexible scheduling 
 
Join our Pack:
<ul><li>Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. 
</li></ul>Benefits:
<ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave 
<li>
</li></ul> 
Essential Duties &amp; Responsibilities<ul><li>
Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments</li><li>
Ensures daily success of check-in standards and operational efficiencies</li><li>
Provides coaching, encouragement, and recognition to pack members regularly</li><li>
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members</li><li>
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate</li><li>
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department</li><li>
Understands and participates in scheduling of staff, execution of labor management and forecasting</li><li>
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members</li><li>
Monitors performance of agents, providing real time feedback and coaching</li><li>
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met</li><li>
Participates in recruitment and selection of talent for the guest service team</li><li>
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS</li><li>
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.</li><li>
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair</li><li>
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs</li><li>
May also assist in supervising bell, valet and night audit and other roles as needed</li></ul> 
Basic Qualifications &amp; Skills<ul><li>
High School diploma or equivalent experience</li><li>
Minimum of 1 year prior experience Rooms Division/Front Desk</li><li>
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook</li><li>
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills</li><li>
Proficient in both written and spoken English</li><li>
Ability to work flexible schedule including nights, weekends, holidays as needed</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Associate's degree or higher in hospitality or related field</li><li>
Experience with Opera or similar system</li><li>
Previous hotel experience, preferably in a large family resort or hotel</li></ul> 
Physical Requirements<ul><li>
Ability to lift 30lbs.</li><li>
Ability to stand/sit for long periods of time.</li><li>
Ability to bend, stretch and twist</li></ul> 
Pay Rate: $ /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 Position Close Date: 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Guest Services Supervisor

<div>Pay: $15 per hour 
Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2&ndash;$5 per hour. 
As a Guest Service &amp; Sales Agent, you&rsquo;re not just the first and last point of contact for our guests &mdash; you&rsquo;re also a key driver of revenue and guest satisfaction. In this dual role, you&rsquo;ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge&rsquo;s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results. 
Join our Pack:
<ul><li>Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.</li><li>Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance &mdash; the better you serve and sell, the more you earn.</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf&rsquo;s Scholarship Program</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.</li></ul> 
Comprehensive Benefits<ul><li>
Medical, Dental, Vision and Life insurance with HSA
</li><li>Mental Well-being and Telehealth resources
</li><li>401K with employer match
</li><li>Paid vacation time off and parental leave</li><li>
Waterpark passes, vacation discounts and other perks</li></ul> 
Essential Duties &amp; Responsibilities:<ul><li>
Welcome and assist guests with check-in and check-out processes using property management systems</li><li>
Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling</li><li>
Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction</li><li>
Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service</li><li>
Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences</li><li>
Accurately verify guest identity, process secure payments, and manage billing with precision</li><li>
Maintain accurate records of guest stays, room assignments, and transactions</li><li>
Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up</li><li>
Communicate guest needs and feedback to appropriate departments for timely resolution</li><li>
Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression</li><li>
Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay</li></ul> 
Basic Qualifications &amp; Skills:<ul><li>
Flexibility with schedule, including nights, weekends, and holidays</li><li>
Strong previous customer service and/or sales experience</li><li>
Successful background check and drug screening</li><li>
Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences</li><li>
Enthusiastic, positive, proactive, and dependable</li><li>
Strong demonstrated teamwork and communication abilities</li><li>
Demonstrated multitasking and prioritization skills in a fast-paced environment</li><li>
Experience or ability to learn using mobile technology, front desk software, and self-service kiosks</li></ul> 
Preferred Skills &amp; Qualities:<ul><li>
High School Diploma or equivalent</li><li>
Able to effectively upsell and cross-sell resort offerings</li><li>
Strong consultative selling skills with the ability to tailor recommendations in real-time</li><li>
Ability to build rapport quickly and use storytelling or product knowledge to drive interest</li></ul> 
Physical Requirements<ul><li>
Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift</li><li>
Capable of lifting up to 30 lbs.</li><li>
Comfortable working in a busy, loud, and guest-facing environment with frequent distractions</li><li>Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting</li></ul> 
Pay Rate: $$15 per hour /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 Position Close Date: 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Guest Service & Sales Agent

Pay: $17.00 per hour Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2&ndash;$5 per hour. As a Guest Service &amp; Sales Agent, you&rsquo;re not just the first and last point of contact for our guests &mdash; you&rsquo;re also a key driver of revenue and guest satisfaction. In this dual role, you&rsquo;ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge&rsquo;s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results. Join our Pack: <ul><li>Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.</li></ul><ul><li>Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance &mdash; the better you serve and sell, the more you earn.</li></ul><ul><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf&rsquo;s Scholarship Program</li></ul><ul><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training</li></ul><ul><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund</li></ul><ul><li>Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.</li></ul>Comprehensive Benefits Medical, Dental, Vision and Life insurance with HSA Mental Well-being and Telehealth resources 401K with employer match Paid vacation time off and parental leave Waterpark passes, vacation discounts and other perks Essential Duties &amp; Responsibilities: Welcome and assist guests with check-in and check-out processes using property management systems Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences Accurately verify guest identity, process secure payments, and manage billing with precision Maintain accurate records of guest stays, room assignments, and transactions Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up Communicate guest needs and feedback to appropriate departments for timely resolution Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay Basic Qualifications &amp; Skills: Flexibility with schedule, including nights, weekends, and holidays Strong previous customer service and/or sales experience Successful background check and drug screening Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences Enthusiastic, positive, proactive, and dependable Strong demonstrated teamwork and communication abilities Demonstrated multitasking and prioritization skills in a fast-paced environment Experience or ability to learn using mobile technology, front desk software, and self-service kiosks Preferred Skills &amp; Qualities: High School Diploma or equivalent Able to effectively upsell and cross-sell resort offerings Strong consultative selling skills with the ability to tailor recommendations in real-time Ability to build rapport quickly and use storytelling or product knowledge to drive interest Physical Requirements Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift Capable of lifting up to 30 lbs. Comfortable working in a busy, loud, and guest-facing environment with frequent distractions &middot; Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting Pay Rate: $$17.00 per hour /hr An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

<div>Pay: $16.00 per hour 
At Great Wolf, the Banquet Server exemplifies high dining standards of presentation, set up, and service. The Banquet Server interacts in a friendly and efficient manner with all guests while serving food and beverages. 
Hiring immediately with full-time, part-time, and flexible scheduling 
Join our Pack:
<ul><li>Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. 
</li></ul>Benefits:
<ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave 
<li>
</li></ul> 
 
Essential Duties &amp; Responsibilities<ul><li>
Read, interpret and follow with Banquet Event Orders (BEOs) and follow instruction for service from Banquet Captain and/or Manager</li><li>
Participate in event setup including; moving and setting tables and chairs, buffet setup, side stations, etc.</li><li>
Prepare table settings, condiments, beverages, etc. for the function as dictated</li><li>
Communicate with Banquet Captain and/or Manager throughout the function to notify them of changes, special requests, or dietary restrictions to ensure guest satisfaction</li><li>
Interact in courteous and professional manner with all function guest to ensure exceptional dining experience</li><li>
Deliver food and beverages in a timely, efficient, and professional manner</li><li>
Ensure all assigned side-work and pre-work needed for future events is completed before leaving</li><li>
Participate in the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate</li></ul> 
Basic Qualifications &amp; Skills<ul><li>
Some High School education or equivalent</li><li>
Must be flexible regarding scheduling based on business demands</li><li>
Successful completion of criminal background check and drug screen</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Previous server experience</li><li>
Proven teamwork</li><li>
Projects professional image that inspires trust and confidence</li><li>
Enthusiastic and positive energy</li></ul> 
Physical Requirements<ul><li>
Able to lift up to 30 lbs.</li><li>
Able to bend, stretch, and twist</li><li>
Able to stand for long periods of time</li></ul> 
Pay Rate: $$16.00 per hour /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. 
 
Position Close Date: 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Banquet Server

Join Great Wolf Lodge and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Great Wolf Lodge

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Banquet Server