Qureos Mentor

Great Wolf Lodge

Great Wolf Lodge is North America's largest family of indoor water park resorts, offering a unique blend of water park thrills and resort comfort. With over 20 locations, families can enjoy year-round fun in a warm indoor water park, themed suites, exciting attractions, and a variety of dining options, all under one roof. Each stay includes access to the water park and complimentary family activities, making it a perfect destination for family adventures.

Pay: $17.00 per hour Incentive opportunities: Pack Members in this role may earn additional performance-based incentive pay. Recent averages reported for this position have ranged from $2&ndash;$5 per hour. As a Guest Service &amp; Sales Agent, you&rsquo;re not just the first and last point of contact for our guests &mdash; you&rsquo;re also a key driver of revenue and guest satisfaction. In this dual role, you&rsquo;ll go beyond traditional check-in and check-out duties to actively promote suite upgrades, exclusive packages, and resort features that enhance the guest experience and support the Lodge&rsquo;s sales goals. Your ability to connect with guests, understand their needs, and confidently recommend personalized offerings will have a direct impact on both guest enjoyment and your earning potential. This role is ideal for individuals who excel in a fast-paced, guest-facing sales environment and are passionate about delivering exceptional stays while achieving optimal results. Join our Pack: <ul><li>Grow your career: Launch or elevate your hospitality career in a role that builds the consultative sales skills and guest experience savvy needed to grow into a high-earning future in resort sales, operations, or guest services leadership.</li></ul><ul><li>Maximize Your Earnings: Take advantage of incentive opportunities tied directly to your performance &mdash; the better you serve and sell, the more you earn.</li></ul><ul><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations, employee referral incentives and Great Wolf&rsquo;s Scholarship Program</li></ul><ul><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership development training</li></ul><ul><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program, and technology, and support through our Employee Assistance Program and Pack Member Relief Fund</li></ul><ul><li>Celebrate Your Uniqueness: Join a team that champions diversity and inclusion through programs that make everyone feel welcome and valued.</li></ul>Comprehensive Benefits Medical, Dental, Vision and Life insurance with HSA Mental Well-being and Telehealth resources 401K with employer match Paid vacation time off and parental leave Waterpark passes, vacation discounts and other perks Essential Duties &amp; Responsibilities: Welcome and assist guests with check-in and check-out processes using property management systems Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences Accurately verify guest identity, process secure payments, and manage billing with precision Maintain accurate records of guest stays, room assignments, and transactions Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up Communicate guest needs and feedback to appropriate departments for timely resolution Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay Basic Qualifications &amp; Skills: Flexibility with schedule, including nights, weekends, and holidays Strong previous customer service and/or sales experience Successful background check and drug screening Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences Enthusiastic, positive, proactive, and dependable Strong demonstrated teamwork and communication abilities Demonstrated multitasking and prioritization skills in a fast-paced environment Experience or ability to learn using mobile technology, front desk software, and self-service kiosks Preferred Skills &amp; Qualities: High School Diploma or equivalent Able to effectively upsell and cross-sell resort offerings Strong consultative selling skills with the ability to tailor recommendations in real-time Ability to build rapport quickly and use storytelling or product knowledge to drive interest Physical Requirements Ability to stand and/or sit for extended periods and to walk, bend, reach, and stoop regularly during a shift Capable of lifting up to 30 lbs. Comfortable working in a busy, loud, and guest-facing environment with frequent distractions &middot; Ability to speak clearly, listen and respond attentively in a dynamic, fast-paced setting Pay Rate: $$17.00 per hour /hr An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. Application Instructions: Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Guest Service & Sales Agent

<div>Pay: $16.00 per hour 
At Great Wolf, the Banquet Server exemplifies high dining standards of presentation, set up, and service. The Banquet Server interacts in a friendly and efficient manner with all guests while serving food and beverages. 
Hiring immediately with full-time, part-time, and flexible scheduling 
Join our Pack:
<ul><li>Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. 
</li></ul>Benefits:
<ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave 
<li>
</li></ul> 
 
Essential Duties &amp; Responsibilities<ul><li>
Read, interpret and follow with Banquet Event Orders (BEOs) and follow instruction for service from Banquet Captain and/or Manager</li><li>
Participate in event setup including; moving and setting tables and chairs, buffet setup, side stations, etc.</li><li>
Prepare table settings, condiments, beverages, etc. for the function as dictated</li><li>
Communicate with Banquet Captain and/or Manager throughout the function to notify them of changes, special requests, or dietary restrictions to ensure guest satisfaction</li><li>
Interact in courteous and professional manner with all function guest to ensure exceptional dining experience</li><li>
Deliver food and beverages in a timely, efficient, and professional manner</li><li>
Ensure all assigned side-work and pre-work needed for future events is completed before leaving</li><li>
Participate in the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate</li></ul> 
Basic Qualifications &amp; Skills<ul><li>
Some High School education or equivalent</li><li>
Must be flexible regarding scheduling based on business demands</li><li>
Successful completion of criminal background check and drug screen</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Previous server experience</li><li>
Proven teamwork</li><li>
Projects professional image that inspires trust and confidence</li><li>
Enthusiastic and positive energy</li></ul> 
Physical Requirements<ul><li>
Able to lift up to 30 lbs.</li><li>
Able to bend, stretch, and twist</li><li>
Able to stand for long periods of time</li></ul> 
Pay Rate: $$16.00 per hour /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. 
 
Position Close Date: 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c) 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Banquet Server

<div>Pay: $17.00 per hour 
At Great Wolf, the Park Services Attendant is critical to ensuring the overall atmosphere of the waterpark meets or exceeds Great Wolf and guest standards. The Attendant is responsible for maintaining cleanliness of pool area by collecting and disposing of garbage, removing dirty towels from the pool area, and stocking the pool area with clean towels. 
Hiring immediately with full-time, part-time, and flexible scheduling &ndash; must be at least sixteen (16) years or older. 
Join our Pack:
<ul><li>Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
</li><li>Great Perks: Take advantage of exclusive perks for you, your family, and friends &ndash; including discounted vacations and employee referral incentives
</li><li>Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
</li><li>Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
</li><li>Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. 
</li></ul>Benefits:
<ul><li>Medical, Dental, and Vision insurance
</li><li>Health savings account
</li><li>Telehealth resources
</li><li>Life insurance
</li><li>401K with employer match
</li><li>Paid vacation time off
</li>Paid parental leave 
<li>
</li></ul> 
 
Essential Duties &amp; Responsibilities<ul><li>
Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook and other training material</li><li>
Protects establishment and guests by adhering to cleanliness of the entire Waterpark, both Front and Back of House &amp; all safety standards</li><li>
Interacts with waterpark guests by greeting, answer questions and responding to requests</li><li>
Performs daily routine chores and maintenance of the Waterpark to ensure overall cleanliness and a neat and orderly appearance, including the cleaning of decks and locker rooms</li><li>
Ensures windows and doorways are free of fingerprints and smudges</li><li>
Ensures that furniture and hard surfaces of public areas are clean and organized; Keeps floors free of debris and spills and empties all waste receptacles in public spaces</li><li>
Cleans and sanitizes Waterpark restrooms</li></ul> 
Required Qualifications &amp; Skills<ul><li>
Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed</li><li>
Successful completion of criminal background check and drug screen</li></ul> 
Desired Qualifications &amp; Traits<ul><li>
Strong customer service and oral communication skills</li><li>
Previous experience with sanitation, laundry operations, and guest services</li><li>
Previous experience with safe handling and utilization of chemicals according to instructions</li></ul> 
Physical Requirements<ul><li>
Able to lift up to 30lbs</li><li>
Able to push/pull up to 100lbs</li><li>
Able to bend, stretch, and twist</li><li>
Able to stand for long periods of time</li><li>
Able to climb multiple flights of stairs on a daily basis</li><li>
Able to work with chemicals according to directions</li></ul> 
Estimated Salary Range:
Pay Rate: $ /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 Position Close Date: 
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.</div>

Park Services Attendant

<div>Pay: $27.00 per hour 
At Great Wolf, the Aquatics Technician II oversees the day to day engineering operations in the lodge. This includes but is not limited to project management, general life safety, ordering, working with vendors. Responsible for completing preventative maintenance and repairs through-out the hotel guestrooms, public spaces, equipment, buildings &amp; grounds. 
Responsibilities:<ul><li>
Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.</li><li>
Assure each day&rsquo;s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.</li><li>
Ensures that all work performed is conducted in a safe and timely manner adhering to standards of safety and effective equipment utilization.</li><li>
Maintains working knowledge of departmental safety procedures. Attends safety-training programs and in-service as required for continued development.</li><li>
Maintains the necessary service records on mechanical and structural systems.</li><li>
Ensure all standard operating procedures are followed for park operation, employee relations, timekeeping and safety. Including ensuring all daily, weekly and monthly documentation is being completed.</li><li>
Other duties as deemed appropriate by the Assistant Director of Engineering.</li></ul> 
Qualifications:<ul><li>
Technical Degree</li><li>
Technical Training</li><li>
Trade Related Certifications</li><li>
Hospitality, Healthcare or related industry experience</li><li>
Trade related certifications preferred in HVAC and/or Electrical</li><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Ability to complete work at heights up to 50 feet using ladders, harnesses and lifts.</li><li>
Computer skills including knowledge of database software, internet software, order processing systems, Microsoft Office suite.</li><li>
Valid Driver&rsquo;s License</li></ul> 
Estimated Salary Range:
Pay Rate: $ /hr
An employee&rsquo;s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf&rsquo;s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks. 
Application Instructions:
Click on &ldquo;Apply Now&rdquo; or chat with a recruiter (bottom of your screen on Great Wolf&rsquo;s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.
 Position Close Date:
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</div>

Aquatics Technician II

Join Great Wolf Lodge and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Great Wolf Lodge

About Company

Guest Service & Sales Agent

Banquet Server

Park Services Attendant

Aquatics Technician II