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<div><h1 class="jobSectionHeader">Job Description &ndash; FMS Head</h1>
Position: FMS Head 
Location: Mumbai 
Grade: Sr. Manager / AVP
<h3 class="jobSectionHeader">Key Responsibilities</h3>
Help Desk &amp; IT Operations
<ul><li>Help Desk Management
</li><li>Asset Management (IMAC Process)
</li><li>Vendor Management
</li><li>Team Management
</li><li>Project Management
</li><li>Audit and Security Management
</li><li>Incident Management / Change Management / Problem Management
</li><li>Coordination with OEM's or partners for warranty support
</li><li>Good knowledge in MS-Office
</li><li>Monitor and control On-Boarding and Exit activity
</li><li>Asset Disposal activity
</li><li>Network and Security Application Knowledge
</li></ul>Resource &amp; Vendor Coordination
<ul><li>Ensure resource availability and allocation
</li><li>Coordinate with internal stakeholders and external vendors for seamless execution
</li><li>Manage onboarding and exit processes for IT assets and users
</li><li>Vendor SLA and Minutes Preparations
</li></ul>Monitoring &amp; Reporting
<ul><li>Track Service Desk progress and performance using KPIs and dashboards
</li><li>Publish weekly status reports and maintain comprehensive documentation
</li><li>Escalate issues to senior management when needed
</li></ul>Risk &amp; Compliance Management
<ul><li>Ensure adherence to IT policies, governance standards, and audit requirements
</li><li>Endpoint compliance and activities
</li></ul>Operational Oversight
<ul><li>Oversee call management and resolution across FMS teams and regions
</li><li>Drive closure of pending calls and ensure SLA compliance
</li><li>Support asset lifecycle management including dispatch, labeling, and disposal
</li></ul>Automation &amp; Process Improvement
<ul><li>Lead automation initiatives for reporting, asset tracking, and HR updates
</li><li>Implement tools and processes to improve operational efficiency
</li></ul><h3 class="jobSectionHeader">Skills &amp; Tools</h3>
<ul><li>Project Management (Excel, Dashboarding)
</li><li>Risk Management &amp; Compliance
</li><li>Vendor Coordination
</li><li>IT Asset Management
</li><li>Communication &amp; Escalation Handling
</li><li>Automation (KPI Reports, Joiner Updates)
</li><li>CMDB and Workflow
</li></ul><h3 class="jobSectionHeader">Current Projects</h3>
<ul><li>Windows 24H2 Replacement &amp; Windows 10 Upgrade
</li><li>Asset CMDB migration to Sapphire
</li><li>MS Office / O365 Implementation
</li><li>Scrap Disposal &amp; Manual EDR Installation
</li><li>Monthly KPI Automation &amp; HR Joiner Updates
</li></ul><h3 class="jobSectionHeader">Qualification</h3>
<ul><li>BSE IT Graduate / BE
</li></ul><h3 class="jobSectionHeader">Experience</h3>
<ul><li>Minimum 10 years of FMS Manager experience
</li></ul><h3 class="jobSectionHeader">Skills</h3>
<ul><li>Good Communication and Technical Skills
</li><li>ITIL Certified</li></ul></div>

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