Qureos Mentor

Greenix Pest Control

<div><p>Job Description:</p><p></p><div><div><b>
Job Summary:</b></div></div><div><div>
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to the company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.</div></div><div><div><b>
Required:</b></div></div><div><ul><li>Laptop or Desktop</li></ul></div><div><ul><li>High-speed internet</li></ul></div><div><ul><li>Headset</li></ul></div><div><div><b>
Key Responsibilities:</b></div></div><ul><li><div>
Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.</div></li><li><div>
Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.</div></li><li><div>
Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.</div></li><li><div>
Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.</div></li><li><div>
Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.</div></li><li><div>
Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.</div></li><li><div>
Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.</div></li><li><div>
A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.</div></li><li><div>
You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.</div></li><li><div>
To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.</div></li><li><div>
We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.</div></li></ul><div><div><b>
Qualifications:</b></div></div><ul><li><div>
High School Diploma/GED</div></li><li><div>
Excellent Communication skills</div></li><li><div>
Basic computer skills</div></li><li><div>
Positive and friendly attitude</div></li><li><div>
Preferred: Minimum of 1+ years of experience in customer service.</div></li></ul><div><div><b>
Benefits:</b></div></div><ul><li><div>
Great Environment</div></li><li><div>
Paid Training</div></li><li><div>
Paid Holidays</div></li><li><div>
Greenix Swag</div></li><li><div>
Weekly Pay</div></li><li><div>
Health Benefits are available within 90 days for Full-Time employees</div></li></ul><div><div><b>
Schedule:</b></div></div><ul><li><div>
Day shift</div></li><li><div>
Monday to Friday and 1 Saturday a month required</div></li></ul><div><div>
Application Question(s):</div></div><ul><li><div>
Do you have access to a laptop/desktop and reliable high-speed internet?</div></li></ul><div><div>
Work Location: Remote</div></div></div>

Training Customer Support Specialist (Seasonal)

<div><p>Job Description:</p><p></p><p>
Join one of the fastest growing pest control businesses! <b>Greenix</b> has been recognized as one of the &ldquo;Fast 50&rdquo; businesses for 3 years running and also named one of the &ldquo;Emerging 8&rdquo; businesses to watch. <b>By sticking to our core values, Trusted - Sustainable - Different, we have redefined the service industry.</b><b> </b>If our core values are part of your life, <b>come join our team.</b></p><p></p><p>
As a <b>Branch Manager</b><b> </b>with <b>Greenix</b> you not only join a <b>world-class</b> organization but a <b>community base</b> that has a reputation for outstanding <b>leadership and innovation</b>. Our employees use their <b>creativity and talent</b> to <b>invent new solutions</b>, <b>meet demands, and offer the most effective products and services in the industry.</b> We pride ourselves on our <b>strong culture</b> and <b>mission</b> that will <b>provide opportunities to enhance your career.</b></p><p></p><p><b>
Greenix</b> is positioned to continue accelerating its <b>high growth rate</b> and is looking for <b>energetic, creative, and highly motivated people to join our ever-growing family.</b> Our leaders should always <b>lead from the front</b>. This is accomplished by the leader doing the tough things first to show that they can be done. It is one thing to tell people what to do. It is entirely different when the leader <b>shows or demonstrates what needs to be accomplished.</b></p><p></p><p><b>
What we offer:</b></p><ul><li><b>
Weekly Pay</b></li><li>
Community oriented culture, unlimited earning potential, and room for growth</li><li>
Company gas card provided</li><li>
Health, Vision, Dental, 401K and more</li><li>
Paid time off</li><li>
9 paid holidays</li><li>
Company trips</li><li>
Company vehicle/gas card</li><li>
Company Phone/laptop</li><li>
Company credit card</li><li>
Bonus and Commission Pay</li></ul><p></p><p><b>
Job Responsibilities:</b></p><ul><li>
Responsible for ensuring the team is working effectively, operating proficiently, and maintaining <b>World Class Service</b></li><li>
Works closely with its branch employees to ensure that <b>quality and timely work is delivered to every customer</b></li><li>
Overseas branch operations including the management of <b>training, compliance, human resource activities, and sales</b></li><li>
Have a hands-on approach and will be committed to the <b>expansion and success</b> of the business</li><li>
Complete any routes from call-offs, perform office duties on Monday and Friday, and perform full-day visits with team members out in the field</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Must have a valid Driver&rsquo;s License</li><li>
High School Degree or Equivalent required</li><li><b>
Previous Management experience</b></li></ul><ul><li><b>
Pest Control experience is a plus</b></li><li>
Experience with <b>reporting software</b></li></ul><p><br>
Greenix is an E-Verify employer. All applicants applying for U.S. job openings must be authorized to work in the United States.<br>
<br>
Greenix is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities</p></div>

Branch Manager (Lexington)

Join Greenix Pest Control and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Greenix Pest Control

About Company

Training Customer Support Specialist (Seasonal)

Branch Manager (Lexington)