Qureos Mentor

Gregory Poole Equipment Company

PRIMARY FUNCTION: 
The primary function of this position is to troubleshoot, remove, install, replace, re-build, repair, & test parts/equipment on construction equipment at an expert as well as lead and coach other technicians. This position may also assist in coordinating shop repair activities, monitoring work progress, supporting customer communication, and completing service documentation to ensure accurate work orders and proper customer billing.
 
ESSENTIAL DUTIES: 
Equipment Diagnostics and Repair
 <ul>
<li>Perform independent troubleshooting, inspection, and repair of construction equipment using service manuals, parts manuals, and technical diagrams</li>
<li>Use hand and power tools to remove, install, replace, rebuild, repair, and test parts and components on construction equipment</li>
<li>Disassemble and reassemble equipment components using appropriate tools and perform diagnostic testing using specialized instruments and equipment</li>
<li>Perform inspections, preventative maintenance, and advanced repairs on engines, power train, hydraulic, and electrical systems across multiple equipment model lines</li>
<li>Use instruments and computer systems to diagnose issues and reprogram equipment controllers</li>
</ul>
Equipment Handling and Component Removal
 <ul>
<li>Operate lift trucks, overhead cranes, forklifts, hoists, and other lifting devices to move equipment components into position for repair</li>
<li>Remove and reinstall major machine components such as tracks, idlers, blades, and related assemblies for disassembly, repair, and reassembly</li>
<li>Lift, carry, and position equipment components including rams used to remove idlers and other heavy parts using appropriate lifting devices</li>
</ul>
Equipment Access, Preparation, and Finishing
 <ul>
<li>Climb onto, under, and into equipment to access components requiring inspection or repair</li>
<li>Clean equipment and components using rags, cleaners, and power washing equipment to support repair activities</li>
<li>Use power washers and spray paint equipment to clean and refinish equipment as required</li>
</ul>
Technical Systems and Service Documentation
 <ul>
<li>Use dealership computer systems and technical resources to reference parts information, review service documentation, and enter repair data into service systems as necessary</li>
<li>Document repair activities and maintain accurate service records in accordance with company procedures</li>
<li>Review service work documentation for completeness and accuracy prior to final processing or invoicing as necessary</li>
<li>Access and distribute relevant technical service information including product support bulletins and service letters related to repair work as needed</li>
</ul>
Shop Coordination and Work Progress Monitoring
 <ul>
<li>Check equipment, tools, and supplies required to perform scheduled work and ensure compliance with PPE requirements</li>
<li>Assist with coordinating and scheduling shop repair work to support efficient workflow and maximize shop productivity as necessary</li>
<li>Monitor repair progress and communicate status updates to appropriate personnel as required</li>
</ul>
Leadership
 <ul>
<li>Assist supervisor with performance appraisals</li>
<li>Coach, guide, and develop technicians</li>
<li>Direct day-to-day job assignments and responsibilities for up to five or more technicians in the squad</li>
<li>Work with squad members to ensure proper troubleshooting techniques are used to meet customer and company quality expectations</li>
<li>Provide technical guidance and on-the-job training to newly assigned technicians regarding shop procedures, systems, and repair practices</li>
<li>Assist in planning or supporting departmental safety meetings, training sessions, and technical discussions with technicians as needed</li>
<li>Communicate operational concerns, repair issues, or workflow challenges to supervision to support efficient shop operations and customer satisfaction</li>
</ul>
Customer Service: 
<ul>
<li>May assist with responding to customer service inquiries, coordinating repair requests, and ensuring clear communication regarding equipment repair status when required</li>
</ul>
MINIMUM REQUIREMENTS: 
Education: 
Must have a high school education or GED.
 
Work Experience: 
Eight years of Cat equipment experience. Fully understands all equipment systems (i.e. engines, hydraulics, electrical, sub-electrical, transmissions, etc.) for almost all equipment model lines.
 
Physical: 
Must be able to daily and repeatedly stoop, kneel, bend and climb besides, onto and underneath various equipment to perform diagnosis and repairs; Must be able to effectively see to perform repairs, research technical manuals, and develop written repair work order reports. Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 100 pounds, as well as use mechanical hoist for heavier parts.
 
Other: 
Must be able to effectively write repair activities on customer work orders; Must have cognitive reasoning and problem-solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems. Should have exposure to P.C. base equipment and parts information; Can work independently with minimal supervision. Ability to effectively communicate with others; provides training of other technicians, assigns work assignments, and promotes good customer service and resolves their problems.
 
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
 
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Squad Leader/Master Technician

PRIMARY FUNCTION: 
Responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine control systems. Bilingual (Spanish/English) skills are preferred but not required.
 
ESSENTIAL DUTIES: 
<ul>
<li>Install Trimble 2D and 3D machine control systems and telematics hardware on Cat and non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.</li>
<li>Deliver quality technical assistance on time and ensure customer satisfaction</li>
<li>Be the primary resource in providing on-machine installation, maintenance and on-machine training on construction heavy civil construction technology at the customer's site</li>
<li>Ensure the operational quality of the system by documenting post-installation tests</li>
<li>Provide on-site troubleshooting as requested by the sales and technical support organizations</li>
<li>Provide high-level operator training to end-users</li>
<li>Ensure that installation, training and other work necessary is completed on time</li>
<li>Document and report field activities as well as being pro-active in creating process improvement</li>
<li>Assist the GPEC Operations Team with tasks related to equipment shipping, receiving and handling</li>
<li>Maintain and be accountable for inventory of all service parts and equipment by performing monthly inventory checks.</li>
<li>Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties.</li>
<li>May perform repair both in the field and in the shop.</li>
<li>Pre-Installation checkout of machine control systems prior to going to the field (complete electrical system, software and bill-of-materials compliance checkout).</li>
<li>Uses computers for troubleshooting, upgrading proprietary manufacturer’s software, firmware and networks.</li>
<li>Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot Trimble and associated vendors' equipment.</li>
<li>Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on machine control technology equipment.</li>
<li>Uses electronic test instruments and computers to reprogram equipment controllers.</li>
<li>Uses tools to disassemble/reassemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and uses powered equipment or tools to make repairs.</li>
<li>Climbs up onto, under, & into vehicles to gain access to all parts of vehicle</li>
<li>Physically moves items onto and/or off vehicle (control boxes, cables, sensors, receivers, masts, etc.) & then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly.</li>
</ul>
MINIMUM REQUIREMENTS:Education: 
Associate degree or equivalent education and experience.
 
Work Experience: 
At least one year of work experience. Experience in construction and/or agriculture machinery where GPS and Laser guidance technology is preferred.
 
Physical: 
Has physical ability to climb upon and operate equipment numerous times daily. Ability to raise and/or lower miscellaneous equipment up to 80lbs.
 
Other: 
Must have a high mechanical aptitude.
 
Must be capable of learning guidance technology systems [i.e. GPS, Total Station Robotics, Computer Networks (e.g. CAN), etc.] for numerous model lines.
 Excellent verbal, written and problem-solving skills.
 
Must have experience with computers, Microsoft Office Suite, Google Docs and other similar applications.
 
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
 
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
 
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

SV Technology Field Technician - SITECH

Join Gregory Poole Equipment Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gregory Poole Equipment Company

About Company

Squad Leader/Master Technician

SV Technology Field Technician - SITECH