Qureos Mentor

Growatt New Energy

<div>
 
 Growatt New Energy, a global leader in smart energy solutions, is looking for a Customer Service Engineer (CSR Engineer) to join our Pakistan team. The selected candidate will play a key role in supporting customers, diagnosing inverter-related issues, and ensuring superior after-sales service quality.
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Respond to customer inquiries, troubleshoot inverter and PV system issues, and provide professional technical support.
 </li>
 <li>
 Handle customer complaints and ensure timely resolution while maintaining service satisfaction standards.
 </li>
 <li>
 Record and manage customer information, service cases, and feedback in accordance with company procedures.
 </li>
 <li>
 Provide accurate technical advice and operational guidance to customers and partners.
 </li>
 <li>
 Conduct satisfaction surveys, service follow-ups, and remote diagnostics where required.
 </li>
 <li>
 Collaborate with the engineering team to ensure continuous improvement in service processes.
 </li>
 <li>
 Support internal communication between customers, service centers, and HQ.
 </li>
 <li>
 Perform other related duties assigned by the supervisor or management.
 </li>
 </ol>
 
 
 Qualifications
 
 
 <ol>
 <li>
 Education: Bachelor&rsquo;s degree in Electrical, Electronics, or related engineering discipline.
 </li>
 <li>
 Experience: 1+ year in customer service, technical support, or the solar/PV industry (preferred).
 </li>
 <li>
 Languages: Proficiency in English and Urdu; Chinese language skills will be an advantage.
 </li>
 <li>
 Technical Skills: Knowledge of solar inverters, MS Office, and CRM tools.
 </li>
 <li>
 Soft Skills: Strong communication, analytical thinking, and problem-solving ability.
 </li>
 <li>
 Work Ethic: A proactive team player with adaptability and willingness to learn.
 </li>
 </ol>
 
 For a faster response, please email your information to syedhamza.qamar@growatt.com using this format:
 
 
 Name &ndash; Position &ndash; Base &ndash; Available from
 
 
 
</div>

Customer Service Engineer

Join Growatt New Energy and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Growatt New Energy

ABOUT_COMPANY

Customer Service Engineer