Qureos Mentor

Grundfos Pumps

<div><div><b>What is the job about?</b></div><div><b><br>
</b></div><p>The Service Coordinator Apply well-developed professional knowledge to liaise and build trust with customers, service staff and contractors regarding any scope of service work. Coordinate and schedule service operations and site visits.</p><p>
Handle customer requests (phone calls, orders etc.) and prepare standard quotations.
</p><div>He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner</div><div></div><div><b><br>
Your main responsibilities:</b></div><div><b><br>
</b></div><ul><li>Coordinate and schedule service operations (using Service Management System).</li><li>
Liaise and build trust with customers, service staff, contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &amp;Safety aspects.</li><li>
Organize travels and site visits.</li><li>
Handle customer requests (phone calls, orders etc.) and prepare simple quotations.</li><li>
Assist in executing plans, policies and projects (e.g. monitoring service delivery, - level and - hours metrics etc.).</li><li>
Handle escalated complaints from customers and drive to satisfactory conclusion.</li><li>
Assist leadership and colleagues continuous improvement and execution of service plans.</li><li>
Prepare monthly performance reports for the Head of Service &amp; Solutions.
</li><li>Support administration tasks related to service workshop</li><li>
Reports matters related to Safety, Health and Environment</li><li>
Lives in Grundfos&rsquo;s core values, takes responsibility for own actions and takes care of colleagues, partners and customers</li></ul><div></div><div><b><br>
Your Background:</b></div><div><b><br>
</b></div><ul><li>Bachelor&rsquo;s Degree, Associate&rsquo;s Degree or equivalent work experience2 years of work experience in the industry or comparable environment</li><li>
SAP experience preferred</li><li>
Experience driving well-defined processes within the service environment.</li><li>
Ability to lead minor processes or projects.</li><li>
Ability to lead a well-defined business process within the service environment.</li><li>
Most likely to have 5-10 years of relevant work experience before entering level besides formal education.</li><li>
Technical, functional and professional</li><li>
Ability influence others and follow processes.</li><li>
Some experience supporting key business initiatives.</li><li>
Knowledge of best practices and relevant practices, systems in the service environment</li></ul><div></div><div><b><br>
Do you want to learn more?</b></div><div></div><div><br>
This position is based in Egypt-Cairo. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.</div><div></div><div><br>
If you want to dig deeper into the Grundfos universe, please visit us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people</div><div></div><div><br>
We look forward to hearing from you.</div></div><p></p>

Service Coordinator

<div><p><b><i>Would you like </i></b><b><i>working in close coordination with various stakeholders from the divisions and countr</i></b><b><i>y and s</i></b><b><i>et-up the Quality and EHS roadmap</i></b><b><i>?</i></b></p><p><b>
What is the job about?</b></p><p>
Ability to speak and write in English would be needed to succeed in this role. After production establishment, will become an integral part of the plant driving Plant Quality and EHS functional activities supporting to the Plant Manager and Autonomous Production Unit (APU). Highly collaborative role working in close coordination with various stakeholders from the divisions and country.</p><p></p><p><b><br>
Your main responsibilities:</b></p><ul><li>
Responsible for Ensuring the adherence to Plant Safety procedures/policies and implementing the Safety Culture</li><li>
Set-up the Quality and EHS roadmap in collaboration with IMEA Ops EHS and Quality leader.</li><li>
Establishing, Implementing &amp; Maintaining the Quality, Environment, Health &amp; Safety Management System in accordance with ISO9001/14001/ISO45001 and Grundfos group Standards &ndash; GDS</li><li>
Driving and implementing the Grundfos Production System &ndash; GPS</li><li>
Perform internal audits (9001/14001/45001) at regular intervals and ensure the compliance to policies/procedure/standards.</li><li>
Perform periodical Gemba walks, identify improvement opportunities areas in Quality &amp; EHS and be a driver for continuous improvement</li><li>
Ensuring the compliance to the Statutory requirements</li><li>
Responsible for all the Process/Product/Customer quality related matters at the plant</li><li>
Systematic recording &amp; analytical problem solving with various quality tools</li><li>
Constantly drive towards &ldquo;Total Quality culture&rdquo;</li><li>
Provide appropriate trainings and reporting of the EHS/Quality performance</li><li>
Identification and implementation of Improvement proposals and kaizen.</li></ul><p></p><p><b><br>
Your bac</b><b>kground:</b></p><ul><li>
Bachelor Engineering Graduate from a reputed institution</li><li>
Saudi National, Fluent in English both speaking and writing.</li><li>
Skills to manage projects and liasoning with government authorities and establishments</li><li>
Minimum 3 years of work experience in EHS / Quality function with working skills on EHS cultural enhancement and key quality deployment tools</li><li>
Safety Leadership and working knowledge with Risk assessment/Aspect impact analysis
</li><li>Analytical and Problem solving skills using QC tools</li><li>
Able to work in a matrix organization, collaborate and able to work independently with minimum supervision</li><li>
Understanding of Lean principles with demonstrated applications within Shop floor</li><li>
Demonstrated skills on deploying continuous improvements</li></ul><p></p><p><b><br>
What&rsquo;s in it for you?</b></p><p>
We&rsquo;ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You&rsquo;ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
</p><p><b>Do you want to learn more?</b></p><p>
If this job sounds appealing to you, please send us your English resume and motivation letter by clicking on &lsquo;Apply&rsquo;.</p><p><b>
We look forward to hearing from you</b><b>!</b></p></div><p></p>

Associate Quality & EHS Specialist - CBS Saudi

Join Grundfos Pumps and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Grundfos Pumps

About Company

Service Coordinator

Associate Quality & EHS Specialist - CBS Saudi