Qureos Mentor

GT Ecom BV

We&rsquo;re on the lookout for a Customer Service Data Analyst to join our expanding team and drive our company&rsquo;s growth!The ChallengeAs our company continues to grow, we are in need of a Customer Service Data Analyst to analyze customer service performance metrics, identify trends, and provide actionable recommendations to enhance efficiency and customer satisfaction. We need an addition to our team who will also build an automated reporting system, collaborating with the Customer Service, Operations, and Technology teams to drive improvements in workflows and response times.Day in the Life of a Customer Service Data Analyst at GT Ecom -Analyze customer service data to identify trends and improvement areas. -Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI. -Provide insights to improve service efficiency and quality. -Identify gaps in support processes and suggest data-driven solutions. -Support automation and AI-driven tools for customer interactions. -Present findings and recommendations to stakeholders.Success Drivers in the first 90 days for this Role -Develop a deep understanding of GT Ecom&rsquo;s customer service processes and KPIs. -Build and refine dashboards to track key customer service metrics. -Identify at least three improvement opportunities based on data analysis. -Present an initial report on customer service trends and insights. -Collaborate with key stakeholders to implement at least one process enhancement. -Gain proficiency with internal tools, CRM systems, and reporting platformsWe would love to hear from you if&hellip; -You have at least 2+ years of experience in data analysis (eCommerce or customer service preferred) -You have worked in the similar role before -You are proficient in data visualization tools like Looker Studio, Power BI and Excel. -You have previous experience with CRM platforms (e.g., Gorgias). -Strong analytical and problem-solving skills.Job Type: Full-timePay: Rs1,580.00 per hourApplication Question(s):<ul><li>How many years of professional experience do you have in data analytics, specifically within an e-commerce environment? Please describe the types of projects you&rsquo;ve worked on</li></ul>Work Location: Remote

Customer Service Data Analyst

We&rsquo;re looking for a senior-level Supply Chain Manager based in Turkey to help us explore and set up a full dropshipping supply chain from Turkey to Western EuropeThe ChallengeThis is a new and exciting role where you&rsquo;ll be instrumental in building our Turkey operations from the ground up. If successful, this role will eventually grow into leading a team &mdash; but for now, you&rsquo;ll be the key driver of research, supplier connections, and logistics setup.Early Success Milestones for this role<ul><li>Completed setup of a full dropshipping supply chain from Turkey.</li><li>Established network of reliable suppliers and logistics partners.</li><li>Shipping capacity scaled up to 500+ orders/day from Turkey to Western Europe within the first 90 days.</li><li>Proven ability to work independently and deliver results in a new market.</li></ul>Your Team When You Join UsYou&rsquo;ll be reporting directly to our Head of Supply Chain and collaborating with our global operations team. You&rsquo;ll be the first to establish our supply chain operations in Turkey, with the opportunity to grow the function into a full team once the foundation is in place.We would love to hear from you if&hellip;<ul><li>You have have at least 5+ years of supply chain management experience, ideally in Turkey, with proven expertise in dropshipping operations (preferably from Turkey to Europe).</li><li>You have strong existing network with factories and manufacturers, preferably in fashion.</li><li>You have demonstrated experience in managing logistics and supplier relationships.</li><li>You are knowledgeable of shipping companies and processes from Turkey to Europe.</li><li>You are able to work independently and set up new supply chain infrastructure from scratch.</li><li>You have hands-on, entrepreneurial mindset with strong problem-solving skills.</li></ul>Couple of the notes about the role<ul><li>This is not a salaried position. This is an Independent Contractor role.</li><li>This role is only for candidates who are currently based in Turkey.</li><li>You must be able to commit at least 8 hours per day, 40 hours per week.</li><li>We require everybody in the team to use Hubstaff to track hours worked.</li></ul>CompensationWe pay on an hourly basis &mdash; we&rsquo;re open to reviewing rates based on experience and expertise. This role may have performance incentives.Job Type: Full-timePay: 740.00TRY - 800.00TRY per hourExpected hours: 40 per weekApplication Question(s):<ul><li>This role requires you to be based in Turkey. Where are you currently located?</li></ul>Experience:<ul><li>Supply Chain Management: 5 years (Required)</li></ul>

Supply Chain Manager - Turkey

Join GT Ecom BV and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

GT Ecom BV

ABOUT_COMPANY

Customer Service Data Analyst

Supply Chain Manager - Turkey